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Reviews of Hampton Inn & Suites Bay City

2.5 out of 5
Hampton Inn & Suites Bay City
3901 Traxler Ct, Bay City, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 278 out of 421 reviews" "
Rating 8 - Good. 81 out of 421 reviews" "
Rating 6 - Okay. 31 out of 421 reviews" "
Rating 4 - Poor. 15 out of 421 reviews" "
Rating 2 - Terrible. 16 out of 421 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

bayli

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful when I checked in. Even got me a pack and play for my daughter
Stayed 1 night in Mar 2024

10/10 Excellent

Doug

Awesome check in experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 28, 2024
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

6/10 Okay

Kaitlyn

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I came home with bug bites after staying in this hotel. The room appeared clean. I have been told that my bites are from bed bugs.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 20, 2024
I apologize for the issue that you had. We will look into this right away.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio suite was very roomy, very well-designed. Everything in the suite worked -- lamps, soap/lotion/shampoo/conditioner dispensers; ample towels. Free breakfast was good, would be improved with more fresh fruit options. Welcoming and comfortable, exactly what we need to weather a family situation requiring frequent trips to the area. Will definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Assistant General Manger Eric Schulz on Feb 26, 2024
Thank you for providing feedback on your recent experience at Hampton Inn and Suites Bay City. We take pride inproviding a clean and comfortable space for all of our guests, so our teamappreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to shopping.
Stayed 1 night in Feb 2024
Response from Assistant General Manger Eric Schulz on Feb 26, 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay! Room was really spacious and clean, I love the body wash and enjoyed my stay at Hampton Inn
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 23, 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

George, Alpharetta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbey at the front desk is a great asset to this company. She and the whole staff were very friendly and helpful and they actually smiled! Clean hotel and nicely run. Rooms are very nice and the breakfast was very good. Would recommend staying here to anyone
Stayed 1 night in Feb 2024
Response from Assistant General Manger Eric Schulz on Feb 21, 2024
Thank you for sharing a review of your recent experience. Our team here at Hampton Inn and Suites Bay City iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Carl

Great
Stayed 1 night in Feb 2024
Response from Assistant General Manger Eric Schulz on Feb 20, 2024
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

George, Alpharetta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in on Friday around 5pm. Was helped by a very nice young lady who smiled and was very courteous. Probably the nicest I have encountered at any hotel in a while. She represents this hotel very well. Nice clean room and a well kept hotel. Would recommend to anyone
Stayed 1 night in Feb 2024
Response from Assistant General Manger Eric Schulz on Feb 14, 2024
Thank you for sharing a review of your recent experience. Our team here at Hampton Inn and Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manger Eric Schulz on Jan 22, 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Bay City.

10/10 Excellent

Terri

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manger Eric Schulz on Jan 22, 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City.

2/10 Terrible

thomas

Stayed 3 nights in Dec 2023
Response from Assistant General Manger Eric Schulz on Jan 22, 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests feedback and work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was absolutely wonderful as we had accidentally booked the wrong night and was very helpful in sorting things out with Expedia. The pool was the cleanest pool I’ve been in in a hotel. The room was very clean and so was the hotel itself. Morning breakfast was delicious! Honestly, I have no complaints! I would stay there again in a heartbeat!
Stayed 1 night in Dec 2023
Response from Assistant General Manger Eric Schulz on Jan 22, 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Sinita

Liked: Cleanliness
Nice
Stayed 2 nights in Nov 2023
Response from Eric Schulz Assistant General Manager on Nov 28, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Assistant General Manger Eric Schulz on Jan 22, 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the chaise lounge in my room!
Stayed 1 night in Nov 2023
Response from Eric Schulz Assistant General Manager on Nov 24, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hampton Inn and Suites Bay City.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Nov 2023
Response from Eric Schulz Assistant General Manager on Nov 22, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Nov 2023
Response from Eric Schulz Assistant General Manager on Nov 6, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites in the near future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay. Room was excellent
Stayed 2 nights in Oct 2023
Response from Eric Schulz Assistant General Manager on Oct 31, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites in the near future.

8/10 Good

Jackquanise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eric Schulz Assistant General Manager on Oct 30, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites Bay City

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eric Schulz Assistant General Manager on Oct 27, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites in the near future.

6/10 Okay

Pearl Grace

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Eric Schulz Assistant General Manager on Oct 27, 2023
Thank you for leaving a review. We’re so glad you were able to visit us at Hampton Inn and Suites Bay City. Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excellent

Rekeya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eric Schulz Assistant General Manager on Oct 17, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hampton Inn and Suites Bay City.

8/10 Good

Bethany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot tub.
Stayed 1 night in Oct 2023
Response from Eric Schulz Assistant General Manager on Oct 13, 2023
We are happy to hear that you enjoyed your stay. We look forward to you staying with us again.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was rather hidden behind Holiday Inn, If you didn't know where it was exactly. Close parking was reserved for elite Hampton members. Charge an "incidental" fee $25.00 which was credited on checkout. Room was okay, no lamp or light over desk station, bed squeaked terribly but was comfy and shower door would not close properly, kept sliding open. AM breakfast was your standard, nothing special. Will check out Holiday Inn next time
Stayed 1 night in Oct 2023
Response from Eric Schulz Assistant General Manager on Oct 10, 2023
We’re so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfortable and clean.
Stayed 1 night in Oct 2023
Response from Eric Schulz Assistant General Manager on Oct 10, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hampton Inn and Suites Bay City.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and efficient. Our room was well-appointed and the breakfast area was clean and well-stoked with food.
Stayed 1 night in Sep 2023
Response from Eric Schulz Assistant General Manager on Oct 5, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hampton Inn and Suites Bay City.

10/10 Excellent

Rekeya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent with accommodating my extended stay
Stayed 1 night in Oct 2023
Response from Eric Schulz Assistant General Manager on Oct 4, 2023
Thank you for sharing a review of your recent experience. Our team here at Hampton Inn and Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eric Schulz Assistant General Manager on Oct 2, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suite in the near future.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Sep 30, 2023
Thank you for sharing a review of your recent experience. Our team here at Hampton Inn and Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

6/10 Okay

Sherri

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I always love Hamptons, staff was friendly breakfast was delicious! Disapppinted with the room, bathroom in particular…there was mold in the bathroom on the edge of the tub and around the rail. My husband and I have a sinus issue this morning because of it. Room 317. I did take photos if needed
Stayed 1 night in Sep 2023
Response from Holly on Sep 28, 2023
Hi Sherri, thank you for your feedback. I'm so glad our staff and breakfast buffet met your standards and ours. I apologize about your experience with your room. Please contact us directly to discuss it further.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Sep 19, 2023
We are delighted to hear that you had a positiveexperience with us at the Hampton Inn and Suites. We hope you’ll visit us again soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to I75 and across from a Miejer in case a quick shop was needed.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Sep 18, 2023
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10/10 Excellent

ERICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ashayla at the front desk was awesome and so sweet! The room was clean and gorgeous and breakfast was great! 10 out of ten!
Stayed 1 night in Sep 2023
Response from Eric Schulz Assistant General Manager on Oct 27, 2023
Thank you for your great review. At Hampton Inn and Suites Bay City, we work hard to offer high-quality service toevery guest. We made sure to share this feedback with Ashayla. To give them the recognitionthat they deserve.

8/10 Good

Jimmy

Stayed 1 night in Sep 2023
Response from Eric Schulz Assistant General Manager on Sep 11, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites Bay City in the near future.

6/10 Okay

Joellen

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Upon the morning of our checkout after staying one night, my wife and I discovered that we couldn't take a shower because the door wouldn't stay shut. When checking out, we brought this to the morning managers attention and he offered us no relief on our bill or anything. When my wife continued to stress the problem he said that since we booked through you that he couldn't do anything about a refund and offered us points, which we've yet to receive. This was our 4th time staying at this hotel in the last 4 years. Not satisfied.
Stayed 1 night in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 31, 2023
I apologize about the issues you had with your room. I did apply points to you Honors account. Please let me know if you do not get them.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than most.
What I noticed the most is that the breakfast was excellent! It was way more than just doughnuts and croissants you had eggs, sausage, potatoes, bagels with cream cheese, jelly, all kinds of stuff, several different kinds of coffee, milk, juice and it was really good. I was impressed.
Stayed 1 night in Aug 2023
Response from Eric Schulz AssistantGeneral Manager on Aug 15, 2023
Thank you for taking a moment to share your experience at the Hampton Inn and Suites Bay City. We are so pleased to.Hear you enjoyed breakfast. We look forward to welcoming you back again soon.

10/10 Excellent

Jaclyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and the property and room was clean
Stayed 2 nights in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 14, 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 14, 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

8/10 Good

Tamera

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Only issue was the bathroom tub edge had black mold on it, the floor was not clean and we found a previous guests dirty dress behind the ottoman so clearly they were not vacuumed behind.
Stayed 1 night in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 14, 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 14, 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Cindy

Stayed 1 night in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 31, 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites in the near future.

6/10 Okay

Kathryn

Business traveller
Liked: Staff & service
Disliked: Amenities
The price... its not a 4 star hotel. No hot tub... but charges the same as other local hotels that have amenities such as a restaurant...
Stayed 1 night in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 11, 2023
Thank you for providing us with your valuable feedback. We’re disappointed to hear that we could not provide all of the accommodations. You were looking for. We hope you give us another chance soon, so we can share aneven more positive experience.

10/10 Excellent

Nikoletta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 11, 2023
Thank you for choosing us to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed just for one night but we were so happy with the comfort of the room, wonderful breakfast, friendly staff and travel snack bags provided on check out. Thanks for a great stay!
Stayed 1 night in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 11, 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Shora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Eric Schulz AssistantGeneral Manager on Aug 8, 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back. To the Hampton Inn and Suites Bay City in the near future.

10/10 Excellent

Scott

Stayed 1 night in Aug 2023
Response from Eric Schulz Assistant General Manager on Aug 28, 2023
Thank you for your wonderful review! We look forward to you staying with us again.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eric Schulz AssistantGeneral Manager on Aug 6, 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites Bay City in the near future.