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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2222 Tittabawassee Rd, Saginaw, MI

Reviews

6.8
Rating 10 - Excellent. 218 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 146 out of 1000 reviews" "
Rating 2 - Terrible. 138 out of 1000 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Masani

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was I told I was getting a free night I didn’t get.. my first room leaked at the toilet and sink.. second room hot water work for a night then after that nothing. They need to clean their water pipes and lastly where’s the cameras? Locked doors?
Stayed 3 nights in Apr 2024
Response from Management on Apr 21, 2024
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Kathleen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing quality about this place. Everything has stains, covered in dirt, smells awful and is not worth even $20 a night. Don’t bother with this place. Used bundles of tissue were found in the sheets along with inbetween the wall and the bed meaning the sheets were never changed. Pretty sure they haven’t owned a vacuum in over a year yet allow pets. Hair everywhere. Mold in the shower. Elevator hasn’t worked in a very long time according to these reviews and is still out of order. Ice machine is broken. Tons of signs everywhere about what is not allowed. The place is absolutely filthy. Empty liquor bottles in the yard out front.
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Randy

Travelled with family
This property is horrible! It’s dirty, run down, old and smelly. We immediately left and went to the Four Points by Sheraton across the street for $109. The check in clerk was fine, nice, friendly and helpful. Otherwise this place is a dump.
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property.

2/10 Terrible

Maxwell

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways stairways and room all had debris all over the floors
Stayed 1 night in Mar 2024
Response from FD on Mar 5, 2024
Thank you for your review! We apologize that you did not enjoy your stay!

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Soji

Stayed 1 night in Jan 2024
Response from FD on Jan 23, 2024
Thank you for taking the time to leave us a review!

6/10 Okay

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on Jan 23, 2024
Thank you for taking the time to leave us a review!

6/10 Okay

Dianna

Business traveller
Liked: Staff & service
Room needs updating
Room definitely needs an upgrade, chair and carpet replaced. Also need to be able to regulate thermostat, felt like I was in a sauna causing problems sleeping. Otherwise front desk staff were kind and courteous.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a first choice…
The wall had the paint scraped off, carpet was shredded, red stains in the carpet. Wasn’t expecting luxury but definitely not a run down uncomfortable mess. Only got this room because we lost power during a snow storm. Never will again, would rather spend the extra $40.
Stayed 1 night in Jan 2024
Response from FD on Jan 15, 2024
Thank you for taking the time to leave us a review. On behalf of our staff, I would like to apologize for falling to exceed your expectations with our property.

10/10 Excellent

James

Business traveller
breakfast poor not enogh there that all need fix up grade food , need more sausage or link scramble eggs
Stayed 2 nights in Dec 2023
Response from GM on Jan 5, 2024
Thank you for your review! Your feedback is very important to us! We are working on upgrading our breakfast selection! Thank you for stay at the Quality Inn & Suites!

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly stay
Room was smelly, towels stunk, pillow smelled of cigarettes, stains on carpet, shower stained.
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us.

4/10 Poor

Keven

Stayed 1 night in Dec 2023
Response from FD on Jan 23, 2024
Thank you for taking the time to leave us a review!

6/10 Okay

robert

Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 26, 2023
Thank you for your review!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Our overnight stay was great. Staff was friendly and helpful. Room was clean and comfortable.
Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us.

10/10 Excellent

David, Chicago

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 1, 2024
Thank you for your review.

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us.

6/10 Okay

Gordon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What was unique, the connecting door for adjoining rooms could not be locked, moved furniture to blocked the door. The back of the motel exit door didn't lock. The shower faucet spun around and around, no on or off. It seemed well soundproofed, could hear people, but it wasn't disturbing.
Stayed 4 nights in Nov 2023
Response from Front Desk on Nov 30, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Teresa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
While the staff here are efficent and very very helpful and pleasant, the hotel needs new carpets, a paint job and clean/updated showers...our room had a stained carpet..curtains that were falling off the track and an unpleasant shower. It was rated 2.5 stars which would be accurate.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 30, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Deborah

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very hard to find entrance at night , no signs or lights
Stayed 1 night in Nov 2023
Response from GM on Nov 25, 2023
Thank you for the review! We do apologize about our outside lights and signs being hidden by trees. We are working hard on getting our signs visible and have our outside lights working again!

2/10 Terrible

Dennis, Springford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevator was broken. Ice machine was broken. Had to change rooms as fridge was not working. Hall way floors were disgusting. New owners to this hotel. Have staff coming in every third day. Cheap stay but not a good place anymore.
Stayed 2 nights in Nov 2023
Response from GM on Nov 25, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rented 3 room... one of the rooms had 3 bedbug bodies found on the mattress... the other 2 were clear from what we can tell. Got a replacement room and it seems clear as well. The rooms aren't overly clean... ours wasn't vacuumed. Bathroom seemed clean. Hotel is just tired and dated. Rugs torn, fridge didn't work. Wouldn't recommend.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Amber

Stayed 1 night in Nov 2023
Response from Front Desk on Nov 20, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us.

2/10 Terrible

Gregory

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room disgusting dirty, property shabby, tv didn’t work, shower grimy, shampoo was half used by previous guest, plug in draiin. Complimentary breakfast abysmal. Would only try coffee. Paid for two nights online, no refunds. Outdoor lights on front not operating. Elevator was ‘out of order’. Wouldn’t stay second night. Stayed at another hotel. Would
Stayed 2 nights in Nov 2023
Response from GM on Nov 13, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Michael

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Elevator hasn’t worked since before covid. Breakfast was some stale bagels and muffins. Beds were terrible. You breathed. They creaked. Will definitely not stay here again.
Stayed 2 nights in Nov 2023
Response from GM on Nov 13, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us.We are working on improving our property and our guest reviews help us with knowing the areas we need to focus on our improvements on.

8/10 Good

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 11, 2023
Thank you for your review!

8/10 Good

Lois

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from GM on Nov 10, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us.

4/10 Poor

Brian

Stayed 3 nights in Nov 2023
Response from Front Desk on Nov 30, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Juliette, Marshall

Stayed 1 night in Nov 2023
Response from Front Desk on Nov 30, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Justin

Stayed 1 night in Nov 2023
Response from GM on Nov 10, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us.

4/10 Poor

Montreal

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Nov 2, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Tammy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the picture
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 2, 2023
You're Welcome!

4/10 Poor

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were great, but everything was just really dirty.
Stayed 1 night in Oct 2023
Response from GM on Oct 18, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites. Your feedback about our staff and property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Deana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower had 6 inches of water in it when we arrived from the constant drip. The carpet was coming up and the wall was pushed in away from the trim... we did not enjoy our stay. Needs a major update and definitely over priced for condition of the facility.
Stayed 1 night in Oct 2023
Response from GM on Oct 18, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Nadia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, there were Crockroaches, it smelled bad and we didn’t get a refund! Travelled with a 2yo
Stayed 1 night in Sep 2023
Response from GM on Oct 18, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Norman

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 18, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arrival there are signs saYing you can’t do and you can’t do that! The surrounding area of the inn hasn’t been taken care of in years. Trash everywhere, over growth and lack of attention made the place into a dump. Holes in the ceiling, A/c didn’t work properly. No switch for the table lamp. I would never stay there again.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 3, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Sandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Remodel, close or get different management.
I’ve stayed at other Quality Inns and this was very disappointing. I found the room very dirty. I found bugs and pills on the bathroom floor. The walls in the bathroom were cracking and some areas the paint was missing. There were cobwebs on the walls and windows. The curtains were broken. This facility needs to be remodeled or closed in my opinion.
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Sandra

Disliked: Cleanliness, property conditions & facilities
It wasn’t vacuumed, the open bar of soap with hair on it from the last occupants was still in the shower. Toilet wasn’t clean.
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Katie

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed with my dog and the room we stayed in was very dirty. It smelt horrible and there were stains on the carpet.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 1, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Julia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside entry doors are not locked. Anyone can enter whether you stay there or not. Entry doors do not close tight. Can’t enter fitness room unless the staff lets you in…if they can find the key.
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 27, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Dawn

Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 27, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us.

6/10 Okay

Patricia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Employees at the Quality Inn were very friendly, but the place could have used a vaccum. The stairway hasn't been cleaned in about 8 months. Overall my room was clean, but it smelled like cigarette smoke from 30 people.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 27, 2023
Thank you for your review! We are in the process of doing some deep cleaning to our rooms and stairways. We hope you will stay with us again in the future!

2/10 Terrible

steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible anniversary.
We booked a Jacuzzi suite. Checked in, Jacuzzi was broke. They switched us to big suite. It was more expensive, but they comped us since we already paid through hotels.com. Room was old, dated, and all carpets were stained. King bed was caved in middle. Hotel hallways were dirty, and smelled like marijuana and cigarettes. Complimentary breakfast was very little choices, and Luke warm. We will never stay here again. And was not worth the extra money we did spend since I prepaid.
Stayed 2 nights in Sep 2023
Response from GM on Sep 14, 2023
Thank you for taking the time to complete a review regarding your recent stay at Quality Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with property.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Thank you,Amanda JGeneral Manager

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a clean place to stay the night but the breakfast was not very good and the hotel could use some updating.
Stayed 4 nights in Aug 2023
Response from GM on Sep 14, 2023
Thank you for taking the time to complete a review regarding your recent stay at Quality Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with property.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Thank you,Amanda JGeneral Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service
Needs some TLC
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 24, 2023
Thank you for your review! We are in the process of giving our property some much needed TLC!

2/10 Terrible

Mahmoud

Travelled with family, Travelled with family and small children
Disliked: Amenities
Stains are everywhere on towels bed sheets carpet blankets
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 27, 2023
Thank you for taking the time to leave a review regarding your recent stay at Quality Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Darrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I need to go.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 27, 2023
Thank you for taking the time to write a review regarding your recent stay at Quality Inn & Suites.

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 5 nights in Aug 2023
Response from GM on Sep 14, 2023
Thank you for your review!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & staff was excellent. Enjoyed breakfast & that area was very clean also
Stayed 2 nights in Aug 2023
Response from GM on Sep 14, 2023
Thank you for your review!

8/10 Good

Tamarie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Aug 2023
Response from GM on Sep 14, 2023
Thank you for your review!