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Reviews of Americas Best Value Inn Birch Run

2 out of 5
Americas Best Value Inn Birch Run
9235 E. Birch Run Road, Birch Run, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 408 out of 1005 reviews" "
Rating 8 - Good. 398 out of 1005 reviews" "
Rating 6 - Okay. 118 out of 1005 reviews" "
Rating 4 - Poor. 45 out of 1005 reviews" "
Rating 2 - Terrible. 36 out of 1005 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the beds comfortable. Staff very friendly and helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for our needs. Yes it was not a high end hotel stay, but we needed something just to spend the night, etc... Breakfast is included, has the basics, waffle maker, coffee, juice, toast... a few dents in the furniture, but for the price, DEFINITELY RECOMMEND! PS: Staff was amazing, courteous, helpfull!
Stayed 2 nights in Mar 2024
Response from Mandi, Assistant GM on Mar 20, 2024
Thank you very much for your review! We're glad you enjoyed your stay, and we of course look forward to having you again in the future! MandiP.S.. extra thanks for the comment about our staff :)

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Friendly staff
Stayed 1 night in Mar 2024
Response from Mandi on Mar 18, 2024
Thank you very much for the review! We look forward to having you stay again in the future! Mandi

8/10 Good

Tianna

Travelled with family
Liked: Cleanliness, staff & service
Great overall stay! Clean, easy, very affordable. Great for an overnight pit stop, right off the highway. Only thing that concerned me was the fact that the side door (additional entry/exit) did not lock.
Stayed 1 night in Mar 2024
Response from Mandi on Mar 18, 2024
Thank you very much for the review! We look forward to having you stay again in the future! Mandi

10/10 Excellent

Shu-Ling, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. In and out. No problems! Would stay again.
Stayed 3 nights in Mar 2024
Response from Mandi, Assistant GM on Mar 8, 2024
Thank you so much for your review and kind words! We really value our hotel and staff, and of course our guests! We look forward to having you stay again with us in the future!Mandi

6/10 Okay

Angie

Travelled with family
Liked: Staff & service, amenities
The cleanliness of the property left a little to be desired, but overall our stay was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Angele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mandi on Mar 4, 2024
Thank you very much for your review! We look forward to having you stay again in the future!Mandi

10/10 Excellent

Timothy

Liked: Staff & service
Right off freeway.
Stayed 1 night in Feb 2024
Response from Mandi on Feb 27, 2024
Thank you for your review! We look forward to having you again in the future!Mandi

2/10 Terrible

Melissa

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some updates, front desk friendly. Side doors to go outside are never locked. Flimsy locks on hotel room doors, our recliner in suit was completely destroyed and they didn’t seem to care they we could not use it.we paid the extra for the suit due to it having a recliner because of my bad back. Was kept up until 1am with little kids jumping off their beds and running around in their room above us called front desk didn’t seem to help. We were woken up at 6:13 am to the kids in room upstairs jumping around again. I don’t think they slept! Complained to front desk and they didn’t seem to care. Almost wondered if those people were living there. They are pet friendly which was fantastic and our room was very big.
Stayed 1 night in Feb 2024
Response from Mandi on Feb 27, 2024
Thank you very much for your review, and for your honest feedback. We'll absolutely be looking into all concerns you've mentioned here... and I'm very sorry it seemed like our front desk staff wasn't concerned, I promise we do care! I hope we can accommodate you better in the future! Mandi

8/10 Good

Danielle, Hermansville

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was wonderful and so was the price. There were a few hairs in our bedsheets. The curtains didn't block out the streetlight unfortunately. Breakfast could use some more hot options and the coffee wasn't good.
Stayed 1 night in Feb 2024
Response from Mandi on Feb 27, 2024
Thank you for your review, we will definitely be looking into everything listed here! We appreciate your honesty and hope to have you join us again in the future!Mandi

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Mandi on Feb 22, 2024
Thank you for the review, and for staying with us! We look forward to having you again in the future!Mandi

10/10 Excellent

AIMEE

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little upset about the hot tub not working. Was really looking forward to relaxing in it.
Stayed 2 nights in Feb 2024
Response from Mandi on Feb 5, 2024
Hi Aimee, thank you for the review and for staying with us, despite our hot tub being unavailable... we do apologize, and hope to have it back up and running soon! We look forward to having you stay again in the future!Mandi

8/10 Good

Sharon

Stayed 2 nights in Jan 2024

10/10 Excellent

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member that checked us in wonderfully nice! Super convenient spot for us to stay with going to birch run and Frankenmuth. We will stay again!
Stayed 1 night in Jan 2024
Response from Mandi on Jan 29, 2024
Thank you so much for the kind words... I'll be sure to let Kristen know, as she checked you in :) We look forward to your future stays with us! Mandi

8/10 Good

julie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Mandi on Jan 29, 2024
Thank you for staying with us!Mandi

4/10 Poor

Edward

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on Jan 21, 2024
I apologise you seemed to dislike your stay please let us know how we can work to improve things in the future.

6/10 Okay

Tara

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Tub was peeling. Toliet had black mold ring around the rim at waterline. The hot tub was closed due to maintenance. For $300 for 2 nights we will be staying else where next time. Have stayed at this hotel before and we didn’t have issues.
Stayed 2 nights in Jan 2024
Response from Jean on Jan 15, 2024
Dear Tara,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always let me check in early.
Stayed 1 night in Jan 2024
Response from Jean on Jan 10, 2024
Thank you for the feedback about your recent stay. We are happy to hear you enjoyed your time with us. We look forward to having you stay again.

6/10 Okay

Vince

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast was good and the sheets were clean. The headboard had some substances on it. Unknown as to what... there was a fair amount of bugs and spiders in hallways and around the room.(i didnt mind but my spouse didnt like it) the hot tub was mysteriously down even tho it looks like it was working fine. And it might not be their fault. But i had a dog pee on my vehicle many times. Maybe something could be changed there. Orher than that the first lady i had was great. But my check out lady wasnt so joyful. We had made a coffee and it had leaked a little. And there was no want in her heart to help us with proper equipment. So we found crappy paper towels and took care of it ourselves. I probably would not spend money here again. Thank you!
Stayed 1 night in Jan 2024
Response from jean on Jan 9, 2024
Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. The hot tub is down due to the heater not working. All claims against this property will be further investigated and corrected where necessary.

10/10 Excellent

Karolina

Stayed 1 night in Jan 2024
Response from Jean on Jan 9, 2024
Thank you for you 5 star review. We are glad you enjoyed your stay with us. We hope to have you stay again.

6/10 Okay

Lori

Travelled with partner
Clean, comfortable
Stayed 1 night in Dec 2023
Response from Jean on Jan 9, 2024
Thank you for your feedback about your recent stay with our hotel. We are glad your stay was comfortable. We hope to have you stay with us again.

10/10 Excellent

Alberic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , Quite, professional staffing
Stayed 1 night in Jan 2024
Response from Jean on Jan 9, 2024
Thank you for letting us know about your recent stay with us. We are glad your stay was great. We look forward to having you stay with us again.

10/10 Excellent

Adriel

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience for the price.
Stayed 1 night in Dec 2023
Response from Jean on Jan 9, 2024
Thank you for the great review. We are happy to hear your stay was comfortable. We hope to have you stay with us again

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had booked and paid for another hotel, when we arrived we make the decision not stay it was being used as an apartment building discussing place. We were glad to arrive at your hotel and find just what we expected a hotel to be. Thank you!
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for taking the time to give us your feedback. We do our best to read every message. It is always rewarding to our team here at Americas Best Value Inn & Suites of Birch Run to know we've made our guests' stay very special. We appreciate your business and we look forward to serving you again!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for your feedback. We are glad your stay was good and hope to have you stay again

10/10 Excellent

Paul M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highway traffic can be a little loud but other then that, no issues
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for the great review. We are glad to hear your stay was great. We look forward to having you to stay with us again.

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and courteous. The room, I had a suite, was wonderful. There was plenty of room with a recliner, a table with seating, and a small kitchenette. It was close to the outlet shopping too. Overall, a nice place to stay and very reasonably priced.
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for taking the time to give us your feedback. We do our best to read every message. It is always rewarding to our team here at Americas Best Value Inn & Suites of Birch Run to know we've made our guests' stay very special. We appreciate your business and we look forward to serving you again!

8/10 Good

Ronald, Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great, very nice and pleasant
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for the great review. We are glad to hear your stay was great. We look forward to having you to stay with us again.

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities
The super friendly staff and the breakfast area was very clean and our room was great. Everything about tis place was perfect.
Stayed 2 nights in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for taking the time to give us your feedback. We do our best to read every message. It is always rewarding to our team here at Americas Best Value Inn & Suites of Birch Run to know we've made our guests' stay very special. We appreciate your business and we look forward to serving you again!

10/10 Excellent

Rosamond

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thanks for the five-star review. We truly appreciate your feedback.

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Mandi on Jan 17, 2024
Thank you for your feedback, we appreciate you staying with us... hope to see you in the future as well!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for your feedback. We are glad your stay was good and hope to have you stay again.

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thanks for the five-star review. We truly appreciate your feedback.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thanks for the five-star review. We truly appreciate your feedback.

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for your feedback. We are glad your stay was good and hope to have you stay again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for your feedback. We are glad your stay was good and hope to have you stay again.

8/10 Good

Stephen, Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfect if you don't want to spend a fortune in downtown Frankenmuth. The drive was only about 10 minutes and parking is free at the hotel. The staff especially Jamie at the front desk were all very friendly and super helpful. The one downside to this hotel is the noise very thin walls and very thin doors. You hear people opening closing doors all night and people walking above you and going up and down the steps. Other than that it is a great property.
Stayed 2 nights in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for your feedback about your recent stay with our hotel. We are always glad to hear a guest had a great experience with us. We look forward to having you stay with us in the future.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jean on Jan 4, 2024
Thank you for the great review. We are glad to hear your stay was great. We look forward to having you to stay with us again.

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People were fine it was a quick over night trip to visit frankenmuth. However, went to run the shower and the sink and immediately fills up hair and probs build up kinda nasty you can’t use. Bed had some hairs and stuff on it. Didn’t feel the cleanest but made it work.
Stayed 1 night in Dec 2023
Response from Jean on Dec 18, 2023
Dear Amanda,Thank you for your feedback about your recent stay with us. We are sorry to hear your room was not up to standards. Please know this will be addressed with the proper staff. We hope you will you will give us another chance.

10/10 Excellent

MICHAEL, Miamisburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, but very clean and comfortable
Stayed 1 night in Dec 2023
Response from Jean on Dec 18, 2023
Thank you for the great review. We are glad to hear your stay was great. We look forward to having you to stay with us again.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean and staff friendly and helpful. Will definitely stay again.
Stayed 2 nights in Dec 2023
Response from Jean on Dec 18, 2023
Thank you for taking the time to give us your feedback. We do our best to read every message. It is always rewarding to our team here at Americas Best Value Inn & Suites of Birch Run to know we've made our guests' stay very special. We appreciate your business and we look forward to serving you again!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place at reasonable cost!
Reasonable price, friendly, clean large rooms, very comfortable beds!
Stayed 1 night in Dec 2023
Response from Jami Danks Asst. Mgr on Dec 14, 2023
Thank you for your kind words. We hope to see you again, very soon!!!

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Jami Danks Asst. Mgr on Dec 14, 2023
Thank you for your kind words. We hope to see you again, very soon!!!

2/10 Terrible

Gina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Beware, if you want to check in around the late afternoon, no one will be at the service desk to check you in. We waited 30 minutes for someone who was working and do one arrived. Called the front desk twice and heard the phone ring with no one to answer. Rang the bell for service and no one came. Cancelled my reservation and went to the Hampton inn right across the street and received a room right away for 100 bucks.
Stayed 1 night in Dec 2023
Response from Nicole on Dec 12, 2023
I apologize. I was in the restroom. I didnt realize I had fogotten to take the phone with me in the rush to get in the restroom to be sick. I did take care of cancelling your reservation free of charge and again I apologie for the inconvieniane.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jami Danks Asst. Mgr on Dec 14, 2023
Thank you for your kind words. We hope to see you again, very soon!!!

10/10 Excellent

kalie

Stayed 1 night in Dec 2023
Response from Jami Danks on Dec 14, 2023
Thank you for your kind words. We hope to see you again, very soon!!!

6/10 Okay

Cecelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room assignment
Noisy. We were put right next to the entrance.Also the exterior lights were too bright in the room
Stayed 1 night in Dec 2023
Response from Jean on Dec 12, 2023
Thank you for your feedback about your recent stay with us. We hope to have you stay with us again.

8/10 Good

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mandi on Feb 22, 2024
Thank you so much for the review! We look forward to having you again in the future!Mandi

4/10 Poor

Tara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hot tub was not working. Room had cobwebs in multiple places. Said it's accessible however there was no push button at main entrance.
Stayed 3 nights in Dec 2023
Response from Jean on Dec 8, 2023
Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. All claims against this property will be further investigated and corrected where necessary.