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Thunder Valley Casino Resort – Avis

4 out of 5
Thunder Valley Casino Resort
1200 Athens Avenue, Lincoln, CA

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 264 avis sur 358." "
Note de 8 – Bien, d’après 64 avis sur 358." "
Note de 6 – Acceptable, d’après 17 avis sur 358." "
Note de 4 – Médiocre, d’après 5 avis sur 358." "
Note de 2 – Terrible, d’après 8 avis sur 358." "

9,6/10

Propreté

9,4/10

Service et personnel

9,0/10

Commodités

9,6/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

2/10 – Terrible

Robert

The property wasn't the problem.You were. To start off you booked me on the wrong date. I checked three times because i've had this problem with expedia before. I wanted to stay on the 22nd to the 23rd.Your robo computer booked me on the twenty first to the twenty second. Then to correct your error you charged me an additional fee. On top of that, because I booked it with you instead of the hotel itself, I had to pay fifteen dollars resort fee. My horrible experience with expedia ended up costing me thirty dollars more than if I had just booked it at the hotel. I see very little reason to ever use you again. How is this a good service?
Séjour de 1 nuit en mai 2024
JT a répondu le 27 mai 2024
We do apologize for the inconvenience you received by Expedia. In the future please contact us directly at Thunder Valley Resort. We are available 24 hrs. and happy to assist you with locating the best rate available and securing your reservation.

8/10 – Bien

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good service. Room wasn’t ready 7pm.
Séjour de 1 nuit en mai 2024
JT a répondu le 21 mai 2024
Thank you so much for taking the time to give us your feedback. We are delighted to hear that you enjoyed our beautifully appointed guest rooms. We look forward to welcoming you back soon. Take good care!

10/10 – Excellent

Angie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and the rooms are big with high ceilings
Séjour de 1 nuit en mai 2024
Sue Zamora Call Center Supervisor a répondu le 11 mai 2024
“Thank you so much for taking the time to post a review, We are so happy to hear that you enjoyed your stay with us, we look forward to your next visit."

2/10 – Terrible

Luis

Voyage d’affaires
Points faibles : Service et personnel, commodités
Took forever to get my worker into his hotel room. Staff was very unprofessional and rude. Disgusted with their service.
Séjour de 1 nuit en mai 2024
Call Center Supervisor a répondu le 11 mai 2024
Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

10/10 – Excellent

Angie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice clean rooms with high ceilings
Séjour de 1 nuit en avril 2024
Call Center Supervisor a répondu le 11 mai 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Excellent

Erik

Voyage de couple
Had fun
Séjour de 1 nuit en mai 2024
Sue Zamora Call Center Supervisor a répondu le 11 mai 2024
We are delighted to hear that we exceeded your expectations, as that is our goal with every stay. We hope you will be able to stay at our beautiful resort again in the very near future.

10/10 – Excellent

Angel

Séjour de 1 nuit en mars 2024
Call Center Supervisor a répondu le 11 mai 2024
“Thanks so much for sharing your experience with us. We hope to see you again soon.” “We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

10/10 – Excellent

John

Séjour de 1 nuit en avril 2024
Call Center Supervisor a répondu le 11 mai 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Excellent

Diane Lorraine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great stay!
Séjour de 1 nuit en avril 2024
Sue Zamora Call Center Supervisor a répondu le 20 avr. 2024
Good Evening Diane Lorraine we are so happy you enjoyed our Resort. We hope to see you soon. Take Care

10/10 – Excellent

Vernon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was fine
Séjour de 1 nuit en avril 2024
Sue Zamora Call Center Supervisor a répondu le 20 avr. 2024
Thank you for your response Vernon we hope to see you in the near future.

10/10 – Excellent

Geraldine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our favorite part of thunder valley hotel are the rooms the greician tub🙌🙌🙌 and of course the casino ☺️
Séjour de 2 nuits en avril 2024
Sue Zamora Call Center Supervisor a répondu le 20 avr. 2024
Thank you so much Geraldine for taking the time to rate our Resort. We hope to see you in the near future.

10/10 – Excellent

Fady

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Call Center Supervisor a répondu le 11 mai 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

6/10 – Acceptable

Victor

Points forts : Propreté, service et personnel
I like complementary valet parking
Séjour de 1 nuit en avril 2024
Call Center Supervisor a répondu le 11 mai 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

8/10 – Bien

Dan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed in the King room at the hotel and it was large and luxurious. I loved having the robes. The only drawback was the dining options - only one restaurant was open and 3 others were closed.
Séjour de 1 nuit en mars 2024
Call Center Supervisor a répondu le 8 mars 2024
Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

8/10 – Bien

Ma Corazon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cozy place
Séjour de 1 nuit en février 2024
Call Center Supervisor a répondu le 8 mars 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

10/10 – Excellent

Brendan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms are always great and comfortable, it’s a casino so obviously there will be cigarette smells on property but never on the hotel portions which is very nice. Bath tub is gigantic which my girlfriend loves.
Séjour de 2 nuits en février 2024
Call Center Supervisor a répondu le 8 mars 2024
We are delighted to hear that we exceeded your expectations, as that is our goal with every stay. We hope you will be able to stay at our beautiful resort again in the very near future.

10/10 – Excellent

david

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Very clean, we really enjoyed our stay
Séjour de 1 nuit en février 2024
Call Center Supervisor a répondu le 8 mars 2024
We are delighted to hear that we exceeded your expectations, as that is our goal with every stay. We hope you will be able to stay at our beautiful resort again in the very near future.

10/10 – Excellent

April

Séjour de 1 nuit en février 2024
Call Center Supervisor a répondu le 8 mars 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Excellent

April

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Call Center Supervisor a répondu le 8 mars 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

6/10 – Acceptable

Alisha

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
The pool should be heated and year around useful. Also to many lights therefore you cant sleep good. The walls are so thin you can hear the neighbors talk. The beds are comfortable and the bathroom 😍
Séjour de 1 nuit en février 2024
Call Center Supervisor a répondu le 8 mars 2024
. Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

10/10 – Excellent

Imelda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone on their staff was excellent and very welcoming.
Séjour de 2 nuits en février 2024
Call Center Supervisor a répondu le 8 mars 2024
Thank you so much Imelda for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Excellent

Nancy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Call Center Supervisor a répondu le 8 mars 2024
Thank you so much Nancy for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Excellent

Leon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Didn't have a smoking area to smoke or vape without going all the way down to casino
Séjour de 1 nuit en février 2024
Call Center Supervisor a répondu le 8 mars 2024
My Apologies Leon the only smoking areas that are allowed at the Resort is Outside or the Casino floor. WE hope to see you soon.

10/10 – Excellent

Trisha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very well-kept and very nice and clean
Séjour de 1 nuit en janvier 2024
Call Center Supervisor a répondu le 8 mars 2024
Thank you so much Trisha for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Excellent

Robert, Stockton

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Call Center Supervisor a répondu le 8 mars 2024
Thank you Robert for taking the time to rate our Resort. We look forward to your next stay with us..

10/10 – Excellent

Chris

Séjour de 1 nuit en janvier 2024
Call Center Supervisor a répondu le 8 mars 2024
Thank you so much Chris for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

8/10 – Bien

Domonic Finks

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

April

Points forts : Propreté, confort de la chambre
Clean rooms
Séjour de 1 nuit en janvier 2024
Call Center Supervisor a répondu le 5 mars 2024
Thank you for your kind words we hope to see you soon.

10/10 – Excellent

Arun

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property!
Séjour de 1 nuit en janvier 2024
Call Center Supervisor a répondu le 5 mars 2024
We are so happy you enjoyed our Resort. We hope to see you soon.

10/10 – Excellent

Brendan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable and affordable
Great room, excellent sized tub and the beds are incredibly comfortable. The price was good too. The girlfriend and I are already planning on coming back.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Todor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Ralph Contreras

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome time! And great facility!
Séjour de 1 nuit en novembre 2023
JT a répondu le 10 nov. 2023
Thank you so much for taking the time to give us your feedback. We are delighted to hear that you enjoyed our beautifully appointed guest rooms. We look forward to welcoming you back soon. Enjoy the rest of your stay!

4/10 – Médiocre

mark

Points forts : Propreté
"Resort" amenities disappointing
Amenitities not resort level. Previous stay last October, we enjoyed pool/patio area but it was not available this time even though website stated open until end of the month. Front desk said it's only open on weekends so no option to enjoy outdoor seating or patio game area. Management states benches are available but all I could find were 2 park benches located in the entrance drive up area. Equivilant to sitting at a bus stop with cars entering/exit casino entrance. Slots not engaging this time around either. Last visit we sat at machine for about an hour with game giving and taking. This visit money gone within 10 minutes. Do enjoy having a smoke-free slot machine room since cigarette smell overwhelming but that's a casino. Unfortunately, didn't get to enjoy resort amenities so may not return if that's not included anymore.
Séjour de 2 nuits en octobre 2023
JT a répondu le 16 oct. 2023
Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

10/10 – Excellent

Steven

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
JT a répondu le 9 oct. 2023
Thank you for the excellent review. We hope you enjoy the rest your stay!

8/10 – Bien

Lauren

Voyage de couple, Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en septembre 2023
JT a répondu le 28 sept. 2023
Thank you for the great rating. Enjoy the rest of your stay.

10/10 – Excellent

Edward

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Sue Zamora Call Center Supervisor a répondu le 24 sept. 2023
Thank you for rating Thunder Valley Resort. We hope you enjoyed your stay and will be staying with us again in the near future.

10/10 – Excellent

YICHI

Points forts : Service et personnel, état et installations de l’hébergement
Very good service and clean
Séjour de 1 nuit en septembre 2023
JT a répondu le 18 sept. 2023
Thank you for your taking your time to provide us an Outstanding Rating. We hope you enjoy the rest of your stay!

10/10 – Excellent

Tari

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I most appreciated the top notch customer service we experienced by every staff member we conversed with.
Séjour de 1 nuit en août 2023
JT a répondu le 28 août 2023
Thank you for your great review. We are happy to hear that our employees provided you amazing service. We hope we have the opportunity of welcoming you back in the very near future.

10/10 – Excellent

Trena

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the complimentary 12:00 check out..I wish it could be 1:00
Séjour de 1 nuit en août 2023
JT a répondu le 21 août 2023
Good Evening thank you for the 5 out of 5 rating. We are delighted the see that you enjoyed your stay. Unfortunately, extending late check outs would delay Check-ins for our new arrivals. We hope you understand. We hope we have the opportunity of seeing you again soon.

10/10 – Excellent

MARLA

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool and cabana were amazing for a little staycation!
Séjour de 1 nuit en août 2023
JT a répondu le 17 août 2023
Thank you for taking your time to provide us a great review. We are happy to hear that you enjoyed your stay. We hope we have the opportunity of welcoming you back soon. Take care!

8/10 – Bien

Johnathan

Séjour de 1 nuit en août 2023
JT a répondu le 5 sept. 2023
Thank you for taking your time to provide us your feedback. We hope you enjoy your stay.

10/10 – Excellent

Karen

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
JT a répondu le 14 août 2023
Thank you for the terrific review. We are delighted to see that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 – Excellent

Cathy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great Chinese Restaurant, the room is large and clean.
Séjour de 2 nuits en juillet 2023
JT a répondu le 11 juill. 2023
Thank you for the great review. We are happy to hear that you enjoyed your stay and were able to dine at our Fabulous Chinese Cuisine restaurant " Red Lantern". We hope we get to welcoming you back soon.

10/10 – Excellent

Jeff

Séjour de 1 nuit en juin 2023
JT a répondu le 3 juill. 2023
Thank you for the great review. We hope we have the opportunity of welcoming you back soon.

10/10 – Excellent

Carleton

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had a blast
Séjour de 1 nuit en juin 2023
JT a répondu le 12 juin 2023
Thank you for the great review. We are happy to see that you enjoyed your stay. We hope we have the opportunity of welcoming you back soon.

8/10 – Bien

Elizabeth, San Francisco

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was surprised how good the room condition was.
Séjour de 1 nuit en mai 2023
JT a répondu le 4 juin 2023
Thank you for your feedback. We are happy to hear you enjoyed your stay in our beautiful Four Diamond Resort. We hope we have the opportunity of welcoming you back soon.

10/10 – Excellent

Lea

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Overnight Stay
Came here for an overnight stay to watch a concert. The rooms and bathrooms are huge and clean. Friendly staff. Only downside is you have to go through the smoky casino to reach the restaurants.
Séjour de 1 nuit en mai 2023
JT a répondu le 29 mai 2023
Thank you for staying with us here at Thunder Valley, we hope you enjoyed the concert. We appreciate the great review, and hope we have the opportunity of welcoming you back in the very near future. Thank you!

10/10 – Excellent

Dezilou

Points forts : État et installations de l’hébergement
Points faibles : Propreté
Séjour de 1 nuit en mai 2023
JT a répondu le 29 mai 2023
Thank you for taking your time to provide us a great review. We hope we have the opportunity of welcoming you back soon.

6/10 – Acceptable

Joseph

Séjour de 1 nuit en mai 2023
JT a répondu le 29 mai 2023
Thank you very much for your feedback, as it is through our guest feedback that we can continue to improve. We hope we have the opportunity of welcoming you back in the very near future.

10/10 – Excellent

Almira

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2023
Sue Zamora Call Center Supervisor a répondu le 28 mai 2023
Thank you for the positive review. We are happy to hear you enjoyed your stay. We strive very hard to exceed guest expectations. We hope we have the opportunity of welcoming you back to our Four Diamond Resort in the very near future.