Balcony

Reviews of The Westin Sacramento

4 out of 5
The Westin Sacramento
4800 Riverside Blvd, Sacramento, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 913 reviews" "
Rating 8 - Good. 206 out of 913 reviews" "
Rating 6 - Okay. 70 out of 913 reviews" "
Rating 4 - Poor. 36 out of 913 reviews" "
Rating 2 - Terrible. 35 out of 913 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at the property and it was amazing. The hotel is beautiful and the staff are amazing. This is the only place we will stay in Sacramento.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Clarissa,Thank you for staying with us again and sharing your wonderful feedback! We're delighted to hear that The Westin Sacramento's beauty and our team's exceptional service continue making your visits to Sacramento special. It's an honor to be your preferred choice, and we eagerly look forward to welcoming you back for another outstanding stay!

10/10 Excellent

Cheryl Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property. Only 4 stars for property condition because they are working on the levee. Scott's Seafood was excellent and even gave us a bottle of champagne for our anniversary. Would come back when the weather is nicer to lay by the pool.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Cheryl,Thank you for your kind words and your patience with the levee work. We're glad our clean rooms and excellent onsite dining impressed you. It was a pleasure to welcome you to The Westin Sacramento, and we hope to have you join us again soon so we may show you all we have to offer.

10/10 Excellent

Raven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Raven,Thank you for your kind words! We're delighted you found our property beautiful and well-kept. Maintaining a high standard of cleanliness is important to us, and we're glad it contributed to your positive experience. We appreciate your feedback and hope to have the pleasure of welcoming you back to The Westin Sacramento for another wonderful stay!

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan O on Apr 15, 2024
Thank you Charlene for the five star review and thank yo so much for staying with us. We are so pleased you enjoyed your stay and we can't wait for your return.

10/10 Excellent

Carissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a remarkable family reunion at The Westin Sacramento, meeting a sibling for the first time. The setting was stunning, and the restaurant's cuisine was exceptional. The staff made our stay even more delightful with their friendly service. While we appreciated the spacious front desk lounge area, we noticed the absence of TVs, limiting communal spaces for families with children to relax outside the restaurant. Despite this, our overall experience was wonderful, making our gathering truly memorable.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Carissa,Thank you so much for the five stars! It's great you and your family had such an unforgettable reunion with us, and were able to enjoy the world-class service from our wonderful team. We will pass on your compliments and hope you will allow us the pleasure of hosting you again soon.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Ryan O on Apr 15, 2024
Thank you Christopher for the five star review and thank yo so much for staying with us. We are so pleased you enjoyed your stay and we can't wait for your return.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan O on Apr 15, 2024
Thank you Robert for the five star review and thank yo so much for staying with us. We are so pleased you enjoyed your stay and we can't wait for your return.

4/10 Poor

Leola

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We have stayed at this property previously and specifically booked again because the location on the river with the walking path, and the year-round heated pool. We have kids and dogs so these amenities are important. When we arrived, we were informed that the levy is under construction, closing off the entire riverfront area. They claimed it's communicated on their website, which I had visited prior to our stay, but I have yet to find the notification. There was no option for self-parking and valet was $45 for the night. The heater for the pool was broken so the kids also weren't able to swim. The receptionist was unapologetic and since our room was non-refundable, we had to stay.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Leola,We appreciate your feedback and your patience while the Army Corp Engineers completes work on the levee. While this information and our parking fee are communicated to third-party booking sites, we're not able to control where or if they provide this information to guests. We're sorry for any inconvenience this caused, and we hope you'll consider staying with us again when the levee repairs are finished.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel is very clean, seems freshly remodeled. Beds are very comfortable. Front desk staff is a bit stiff/stuck up. Advertised amenities not available: mobile key, pay-per view, river view.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Jessica,Thank you for taking the time to leave us a review. Our team is delighted you had a clean, comfortable stay with us and enjoyed our cozy beds. We take pride in providing a phenomenal experience for our guests, and we value your feedback. Rest assured, we will share your comments with our team to enhance guests' experience. We hope to have another chance to welcome you back and deliver an experience that truly reflects our commitment to our guests' comfort and satisfaction.

2/10 Terrible

Brian

Disliked: Staff & service, amenities
What a bad experience no service the place was under construction the staff was rude waited two hours for a drink by the pool. What a waste of money
Response from General Manager on Mar 21, 2024
Dear Brian,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. That said, we are sorry to hear our team also let you down. We do promise some amazing changes and we hope you will come back once the renovations are complete so you can enjoy everything we have to offer.

4/10 Poor

Gavin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was cunstruction at this property limiting view of river and blocking of access to the lawn and walkway beside river. This was the feature that made us choose this location. Staff offered no compensation for this inconvenience and there was no warning of this inconvenience
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Gavin,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if that wasn't the case for you. Also, we're very sorry for any inconvenience caused by our current renovations. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

Janine

Travelled with group
Liked: Cleanliness, staff & service
The staff was very friendly and helpful from the moment I drove up for check-in. The room was super clean and spacious. I would definitely stay here again!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Janine,Your excellent review of The Westin Sacramento brightened our day! It's wonderful that you enjoyed our warm, welcoming hospitality and spacious, spotless accommodations. Thank you for choosing to stay with us and we look forward to your next visit.

2/10 Terrible

Karen, Ormond beach

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Lorenzo on Apr 15, 2024
Thank you Karen for taking the time and providing us valuable feedback in regards to your stay. I am truly sorry that we missed the mark in making sure you enjoyed your stay. We are always working hard to improve and again thank you for your feedback.

4/10 Poor

fernando

Business traveller
The entire place was under construction and restaurant for breakfast had us waiting and never attended us. We left. They did comp the 45.00 a nite for parking though. Give it a 3 for a Westin.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Fernando,Thank you for taking the time to tell us about your visit. We are so sorry for any way in which we failed to meet your needs. Providing outstanding hospitality is crucial, so we will seize this opportunity to improve for the benefit of our future guests. Hopefully, we can welcome you back in the future for an experience that is nothing short of stellar.

6/10 Okay

Bobbi L

Stayed 1 night in Jan 2024

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was magnificent. Scott’s seafood wonderful food. I highly recommend the spa LaLe just over the top. Thank you for making our short stay amazing. We Will definitely return.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Belinda,The pleasure was all ours! We are so happy you enjoyed everything about The Westin Sacramento experience. We will certainly keep up the great work. Thank you for being our guest, and we patiently await your next visit!

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Family Hotel
When visiting family in the Sacramento area, the Westin is always our top choice. I must say, the renovation AND city construction obstructing views and taking up space was not ideal, BUT the hotel did a great job accommodating their guests. I didn’t really hear too much construction from my room. I wasn’t placed in a renovated room either so I am looking forward to seeing the changes next time I visit. My six year old son and myself enjoyed the hot tub and dinner at Scott’s ….Both a hop and skip away from our room. By the way, it should also be noted that the restaurant is amazing at accommodating severe food allergies. I know how difficult it is to find dining experiences that actually understand food allergies and felt completely comfortable eating there. All in all, great spot! I gave it 4 out of 5 stars simply because it is has nothing else to offer right now with views obstructed and all the perks of making it 5/5 like it typically is.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Jessica,Thank you for sharing your experience with us. We are so pleased that our team was accommodating and able to make your stay a good one while we renovate our property. We're also delighted you had a wonderful dining experience and that our culinary team could accommodate severe food allergies. It's good to know you felt safe and comfortable dining at our restaurant, and we look forward to welcoming you back in the future for an exceptional stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is located right off the freeway and near the places we needed to visit so that was nice. We did find the "valet only" requirement and the hotel construction to be inconvenient for us. Also the restaurant kitchen closed at 9pm on a Friday which seemed a bit early compared to other places we've stayed but it worked out.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Kimberly,Thank you for choosing our hotel for your recent visit to Sacramento. We're glad you enjoyed your stay with us and our convenient location close to I-5. Your comments are important to us, and we'll use them as we continuously work to improve our guests' experience. You might be interested in knowing that the renovations happening now should be completed by the end of January. Please allow us to host you again at The Westin Sacramento.

10/10 Excellent

mike

Stayed 4 nights in Dec 2023

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 25, 2023
Thank you for your feedback! We are so glad that you enjoyed your stay and we are looking forward to your next visit! Happy Holidays!

8/10 Good

Vicki

Liked: Cleanliness, staff & service, room comfort
A bit disappointed
The room was great, the shower on the other hand was a different story! With the type of shower head, the shower isn’t big enough, which wasn’t the worst of it. Water came out from the shower door and soaked the bathroom floor. Also, I wish we would have known about the construction, we were really looking forward to the view of the marina, along with the remodeling of the hotel. It made our stay less enjoyable.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 13, 2023
Dear Vicki,Thank you for being our guest and for taking a moment to share your valuable feedback. While we are happy that you enjoyed your stay overall, we are sorry there was a concern with the shower and remodeling. We are working hard to ensure we are always offering our guests an amazing experience and look forward to welcoming you back and impressing you even further.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 12, 2023
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 11, 2023
Thank you for your feedback! We are glad you enjoyed your stay and we are looking forward to your next visit! Happy holidays!

6/10 Okay

Tammy

Disliked: Property conditions & facilities
What I said up there

10/10 Excellent

ariel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a brief 2 day stay, to visit family over Thanksgiving. The staff are both kind and professional. The rooms are clean and comfortable. The highlight for us was the proximity to Scott's Seafood restaurant (on site), which offers a fantastic menu of superbly prepared food. We had one dinner and one breakfast there, both excellent. We highly recommend a stay at the Westin Sacramento, and will return in the future!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Ariel,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, impeccable accommodations, and fabulous location helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 Excellent

Kristine Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to everything on the river walk
Stayed 2 nights in Sep 2023
Response from General Manager on Nov 29, 2023
Dear Kristine Marie,Thank you for choosing The Westin Sacramento! We're glad our location was ideal for your trip, and we look forward to hosting you again the next time you're in town.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre
This place was nice but not amazing as with other Westin’s. Room was too dark, not enough lighting, shower was too small, fitness room was not even worth going into to get a workout. Valet was probably the worse I have seen. Very unorganized, no one visibly there to oversee the main drive or to greet you when you return. I had to physically flag a valet down to ensure they take the car. Unfortunately valet is the only option, which is a shame.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for choosing to stay with us at The Westin Sacramento. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any inconvenience you encountered with the valet. Your comments have been duly noted and will be discussed with our team. Nevertheless, we hope this didn't detract too much from your overall trip. It was a pleasure to host you, and we hope you'll give us another chance in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ryan O on Nov 26, 2023
Thank you for taking the time and providing us valuable feedback in regards to your stay. We are pleased to see that you enjoyed your stay with us and can't wait for you to stay with us again in the future.

2/10 Terrible

melissa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We went here to stay and pakd extra for a view of the river. There is no river view at this time due to a large wall built blocking construction. They let us pay for a view and never told us the view was not available at this time. We wouldve went somewhere else if they had told us. The staff was very rude about it and acted like it wasnt a big deal. Will never go here again. The view will be blocked for a year but they say nothing on their website about it and they take your money for a view they can't offer right now.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Melissa,Thank you for offering feedback about your recent experience at our hotel. We're sorry our accommodations didn't meet your expectations. Please accept our apologies for any misunderstanding you had concerning our amenities. Your comments are important to us as we continuously work to improve our service and communication with our guests. Kind regards.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy & Convenient
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you for choosing to stay with us at The Westin Sacramento. Your kind words on our hotel are very much appreciated and we are thrilled to learn you enjoyed your stay. We hope to see you again soon.

8/10 Good

Jola

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 16, 2023
Thank you for your feedback! We are glad that you enjoyed your stay with us and we hope on your next visit we can hit the mark we missed this time. Have a great day!

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 16, 2023
Thank you for your feedback. We are glad that you enjoyed your stay and hope on your next visit we can hit the mark we missed this time.

8/10 Good

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 16, 2023
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertising, No River VIEW!
I paid $315 a night for what they advertise as a Balcony River view. The promised view is the only reason I stayed at this hotel. Not only are they doing construction, (which wakes you up in the morning and loud the entire day), But the only thing you can see from your view is massive water tanks, storage boxes, and wires! I couldn’t even take a balcony photo BC it looks like a junkyard. $750 for 2 nights here, SO UPSETTING! This view ruined my vacation and I don’t appreciate being ripped misled. I also booked 4 months in advance, so disappointing!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Nicole,Thank you for your review. We sincerely regret to learn that you were not satisfied with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. That said, while we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. Your feedback will be discussed with our internal team, and any opportunity for improvement will be seized. It was a pleasure having you here, and we hope you enjoyed your time in Sacramento.

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Front Desk on Oct 30, 2023
Thank you for your feedback! We are so glad you enjoyed your visit and we are looking forward to your next one!

10/10 Excellent

Ann

Always a pleasure to stay here. 5 stars in every way.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Ann,We're delighted you enjoyed your stay at The Westin Sacramento! Thank you for your kind words. Please come see us again soon.

10/10 Excellent

Kellie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 30, 2023
Thank you for your feedback! We are glad that we were able to provide an excellent stay for you. Have a great day!

10/10 Excellent

Ruben

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 16, 2023
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit!

6/10 Okay

Gillian

Liked: Cleanliness
Disliked: Amenities
Despite the fat that the website offered a smaller room, the management would not allow me to change rooms. Uncompromising, petty and ridiculous
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 16, 2023
Thank you for your feedback. We would like to apologize for any inconvenience during your stay. We hope you have safe and comfortable travels moving forward.

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Oct 2023
Response from f on Oct 30, 2023
Thank you for your feedback! We are so glad that you enjoyed your stay and we are looking forward to your next visit!

4/10 Poor

Brian

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 16, 2023
Thank you for your feedback. We do apologize that we did not meet your standards for your stay with us. We hope that your future travels are safe and comfortable.

10/10 Excellent

Lan, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 10, 2023
Thank you for your feedback! We are glad that you enjoyed your visit and we are looking forward to seeing you again, have a great day!

8/10 Good

Walter

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 30, 2023
Thank you for your feedback! Hopefully on your next visit we can provide a perfect experience for you!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax in the metro Sacramento area. Nice pool area. Easy on and off the freeway.
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 18, 2023
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit!

8/10 Good

CATHERINE

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 10, 2023
Thank you for your feedback. We are glad that the stay was good and we are looking forward to your next visit so we can hit the mark we missed during this one. Have a great day!

10/10 Excellent

Carrie

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 10, 2023
Thank you for your feedback! We are so glad that you enjoyed your stay and we are looking forward to your next visit!

6/10 Okay

Cory

Liked: Cleanliness, staff & service, room comfort
Meh
Paid extra for a river view room, only to discover a large construction fence blocking the view. The carpet in the room had holes in it, kinda dated. Valet parking is mandatory and there is also a parking fee. Property is beautifully landscaped and public areas are well maintained. Just disappointiled in the room considering the price point.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 8, 2023
Thank you for your feedback. We would like to apologize the stay was disappointing. You will be glad to hear that the wall will be coming down soon. Additionally we are gearing up to start a renovation of the public areas and guest rooms starting mid November. We hope to see you again once everything is all finished. Have a great day.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 5, 2023
Thank you for your feedback! We are looking forward to your next stay with us so we can deliver another great experience!