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Reviews of Sheraton Grand Sacramento Hotel

4 out of 5
Sheraton Grand Sacramento Hotel
1230 J St, Sacramento, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 494 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Pete

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Did not like having to pay $30 to park, pool was empty--should have been told about this at check in. Tried to get room close to my son's (he checked in at same time), that didn't work either, my room on 19 th floor and his on the 6 th.
Stayed 1 night in Apr 2024

4/10 Poor

JASON

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were a few issues with my stay this time. I got a email saying that we could check in early. So I responded yes and that I would check in by noon. We get there at 1 and the front desk says they don’t have the room I reserved. Only a 2 queen room. So we unhappily accepted it after complaining for a couple minutes. We then got changed into our swimming suits and went to the pool. It was empty. No water at all. Not cool at all. The shower in the room had no soap in dispensers. And also, parking is across the street in a garage that charges $25 per night. I love the location of the hotel for restaurants, breweries and concert venues.
Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Daniela

Travelled with family
Super friendly people
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room to stay for a work event. Didn’t like that the bedding was all separate layers of sheets, rather than duvet with cover. Got bunched up in the night. But other than that, a great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Liked: Amenities, property conditions & facilities
Everything was good nice staff and clean rooms
Stayed 2 nights in Feb 2024

10/10 Excellent

Jettie

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, beautiful and clean
Stayed 1 night in Feb 2024

8/10 Good

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A convenient hotel for downtown Sacramento, close to the Capitol buildings. Parking will cost $30 per day and is a short walk across the street. Clean room, and on the 24th floor it was nice and quiet. No morning breakfast though.
Stayed 2 nights in Jan 2024

6/10 Okay

Tiffany

Travelled with family
Disliked: Cleanliness, amenities
Extremely overpriced for a very average room. The room was comparable to a Holiday Inn Express but we paid a luxury hotel rate! We selected this hotel because of the proximity to downtown restaurants and attractions. If we had to do it again we would rent a car and drive into the downtown area. Our rooms were VERY overpriced. In addition, the area surrounding the hotel felt very unsafe after dark.
Stayed 1 night in Feb 2024

2/10 Terrible

Ju Kyung

Disliked: Cleanliness, staff & service, property conditions & facilities
Bath tub and towels were not sanitary. Water pressure was very low.
Stayed 1 night in Jan 2024

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

teresa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it will stay again, best thing was the female front desks people and a make waiter at night, he was tipped well because he was amazing, I really mean it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ioana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my room on the 6th floor of this hotel, very pleasant room design. The main lobby feels pleasant and welcoming. Easy acces to good restaurants and downtown touristic places like the Capitol, the Stanford Mansion and the main cathedral.
Stayed 4 nights in Jan 2024

8/10 Good

Clint, Carmichael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, I found it a noisy at night. Which made it difficult to sleep
Stayed 1 night in Jan 2024

6/10 Okay

Shaquisha, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maria Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the quick chk in and the location . Very close to convention center . Staffs very nice .The place is in downtown which is so convenient . AYCE Breakfast was great
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service
Very bad customer service
I booked a king size bed and they gave me queen size bed because I’m not a member of marriott bonvoy.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Taryn

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Our room was simple, clean, and very quiet. The bed was comfortable. The employees very welcoming and were able to answer any questions. The restaurant was excellent.
Stayed 1 night in Dec 2023

8/10 Good

Rhodora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

debby

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dd
Stayed 3 nights in Dec 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was knowledgeable about the area
Stayed 5 nights in Nov 2023

8/10 Good

Mary-Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Martha, san ysidro

Stayed 4 nights in Oct 2023

10/10 Excellent

sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff environment
Stayed 4 nights in Oct 2023

10/10 Excellent

John, CORVALLIS

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding property but some sketchy areas nearby.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dehai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Ruth

Stayed 4 nights in Oct 2023

8/10 Good

MAYRA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was so great. Especially during breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel, New Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 3 nights in Oct 2023

6/10 Okay

dianna lynn

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very friendly… the hotel rooms are DATED and kinda ugly. Gym was very clean and nice. The area at night had bums EVERYWHERE but during the day was quite nice, lots of restaurants near by. Just be back before sundown
Stayed 2 nights in Oct 2023

6/10 Okay

Edward

Travelled with partner
valet parking. bathroom lacked a bar of soap, only dispensable soap. Sitting Chair in room was totally fatigued and dirty. Window seat pad stained and dirty. The final price for this room with parking was $490-. As a business owner I would be embarrassed with the overall product.
Stayed 1 night in Oct 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient for walking to discovery park
Stayed 4 nights in Oct 2023

4/10 Poor

Benjamin

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Took 60 minutes to be checked in on a random Thursday at 3 pm. Check in time is 3, they didn’t have anyone’s rooms ready until 4:30-5. I asked if we could at least check our bags to be checked while we walked around town and he “wasn’t sure” where that could occur. Pretty much the opposite of what I would expect for a midrange hotel like this. Check out other nearby options unless you have extra hours to kill for every step of the process.
Stayed 1 night in Oct 2023

10/10 Excellent

Simone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. Comfy bed and clean room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023

8/10 Good

Mark

Stayed 1 night in Sep 2023

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
This is a nice hotel. It's always clean, has a great staff and is centrally located.
Stayed 1 night in Sep 2023

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
This property was nice but the homeless community is very strong in the surrounding area. Use the key card to get up in the elevator for increased safety.
Stayed 1 night in Aug 2023