Exterior

Reviews of Quality Inn Sacramento Convention Center

2.5 out of 5
Quality Inn Sacramento Convention Center
818 15th St, Sacramento, CA

Reviews

7.6

Good

Rating 10 - Excellent. 263 out of 1002 reviews" "
Rating 8 - Good. 405 out of 1002 reviews" "
Rating 6 - Okay. 202 out of 1002 reviews" "
Rating 4 - Poor. 82 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Disliked: Property conditions & facilities
Not as it is pictured on Expedia, did not feel safe walking 3 blocks to a subway. At best it is a 2 star place, hopfully breakfast goes well.
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and quiet with easy parking and 3 blocks from the Convention Center.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Rachel,Thank you for your review! We're delighted to hear that you found our hotel clean, quiet, and conveniently located near the Convention Center. We strive to provide a comfortable and convenient stay for our guests, and we're thrilled that we met your expectations. We appreciate your support and hope to welcome you back in the future!SincerelyHotel Manager

6/10 Okay

Rasmyah

Liked: Cleanliness
Disliked: Staff & service
Average hotel, convenient location. The staff member who completed the check-in was very nice, however the overnight employee was extremely rude and not friendly, accused us that we were being loud and guests were complaining, however the guests that were complaining were on the opposite side of the hotel from us and were referring to others. We were running a little behind with checking out, and checked out 30 minutes after we were supposed to (11:30a) and received a rude phone call and a an obnoxious knock right after the phone call.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Rasmyah,Thank you for taking the time to share your feedback. We sincerely apologize for the behavior of our overnight staff and the inconvenience caused during your stay. We have addressed this issue internally to ensure it doesn't happen again. We appreciate your understanding and hope you will give us another chance to provide you with a better experience in the future.SincerelyHotel Manager

8/10 Good

Chaney, el derado

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read many of the reviews and I decided to stay here. I had no problems. There were homeless around but I always felt safe. Room was nice and I found the staff to be awesome. I’d stay there again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Chaney,Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you had a positive stay overall and that you found the room nice and the staff awesome. Your safety and comfort are important to us, and we're pleased to know that you felt safe despite the presence of homeless individuals nearby. We appreciate your feedback and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Dora,Thank you for your fantastic rating and for choosing to stay with us. We're thrilled to hear that you had a wonderful experience during your time here. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay whenever you're in the area.Sincerely,Hotel Manager

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and surprisingly quiet the night I stayed. Unfortunately the water was not draining when I took a shower. Not fun.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found our hotel clean and quiet during your stay. However, we apologize for the inconvenience you experienced with the water drainage in the shower. Please rest assured that we will investigate the issue and take appropriate measures to ensure it is resolved promptly. Your comfort and satisfaction are important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get,
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found our location easy to access. Your positive comments are appreciated, and we hope you had a comfortable stay. If there are any specific areas where we can further enhance your experience and earn that extra star, please let us know. We look forward to welcoming you again on your future visits.Sincerely,Hotel Manager

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many restaurants and places of interest.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Bob,Thank you for your feedback! We're glad to hear that our hotel's convenient location near restaurants and places of interest added to your overall experience. We strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back soon for another great experience.SincerelyHotel Manager

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024
Response from Hotel Manager on Apr 4, 2024
Dear Ryan,Thank you for your excellent rating and for choosing to stay with us. We are delighted to hear that you had a great experience during your time here. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay whenever you're in the area.Sincerely,Hotel Manager

10/10 Excellent

Morgan

Stayed 1 night in Feb 2024
Response from Hotel Manager on Apr 4, 2024
Dear Morgan,Thank you for your outstanding rating and for choosing to stay with us. We are thrilled to hear that you had a fantastic experience during your time here. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay whenever you're in the area.Sincerely,Hotel Manager

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Debora,Thank you for your excellent rating on Expedia. We're delighted to hear that you had a wonderful experience during your stay at our hotel. If there is anything specific you enjoyed or any suggestions you have for improvement, please let us know. We look forward to hosting you again in the future.SincerelyHotel Manager

10/10 Excellent

Nova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 2, 2024
Dear Nova,Thank you for your perfect rating and review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay. We appreciate your feedback and are delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future.SincerelyHotel Manager

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Christopher,Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you had a positive experience. We look forward to welcoming you back in the future.SincerelyHotel Manager

10/10 Excellent

Christopher

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Christopher,Thank you for the excellent 5-star rating! We're delighted to hear that you had a fantastic experience during your stay. Your feedback means a lot to us, and we can't wait to have the pleasure of welcoming you back for another wonderful visit.SincerelyHotel Manager

8/10 Good

Machelle

Travelled with partner
Liked: Cleanliness
We liked the location, basic breakfast
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Machelle,Thank you for your feedback! We're delighted to hear that you enjoyed the convenient location and found the breakfast satisfactory. Your comments help us understand what our guests appreciate, and we'll continue to strive for excellence in these aspects. If there's anything else you'd like to share or if you have suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another pleasant stay!SincerelyHotel Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Cynthia,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you found our hotel clean, enjoyed the breakfast, appreciated the free shuttle, and had a smooth check-in and check-out experience. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.SincerelyHotel Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Sacramento
It was awesomely close to great food and drink
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 8, 2024
Dear Stephen,Thank you for sharing your positive feedback with us. We are thrilled to hear that you enjoyed the convenient proximity to excellent dining and beverage options during your stay. We hope to have the pleasure of welcoming you back for another enjoyable experience in the near future.SincerelyHotel Manager

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, good location.
Good place and location-close to many restaurants that you can walk to. Parking is snug but very good lighting. Don’t try to find the address with google maps, it was way off. Skip the room coffee and the free breakfast if you want a good breakfast. Room was good. There is a good coffee shop around the corner.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 8, 2024
Dear Norman,We appreciate your feedback and are pleased to hear that you enjoyed our convenient location near various restaurants. Your comments regarding parking and lighting are noted, and we will look into improving the address accuracy for our guests' convenience. We also appreciate your suggestions about the room amenities and breakfast options. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.SincerelyHotel Manager

10/10 Excellent

Gaylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & easy stay.
Our stay was for personal medical appointments at Sutter. The desk people were friendly and helpful directing us to eating places in the area. The only changes I would suggest would be longer black out curtains in the window.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Gaylene,Thank you for sharing your feedback with us. We're pleased to hear that our friendly and helpful staff contributed to a positive experience during your stay. We appreciate your suggestion regarding the curtains and will certainly consider this for future improvements. We hope to welcome you back for another comfortable stay.SincerelyHotel Manager

2/10 Terrible

Maryanne

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Maryanne,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We value your input and would appreciate more details to address the specific issues you encountered during your stay. Your satisfaction is our priority, and we hope to have the opportunity to make amends in the future.SincerelyHotel Manager

10/10 Excellent

Anant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Anant,Thank you for the fantastic 5-star review! We are thrilled to hear that you had a great experience. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay in the future.SincerelyHotel Manager

8/10 Good

Luis

Travelled with family
Liked: Staff & service
For my stay, I was looking for something close to the expo. So I was super happy that I was super close, so no complaints here.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Luis,We are delighted to hear that our hotel's proximity to the expo added value to your stay. Thank you for taking the time to share your positive experience, and we hope to have the pleasure of welcoming you back soon.SincerelyHotel Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Scott,Thank you for the fantastic rating! We're thrilled to hear that you had a wonderful experience. We can't wait to welcome you back for another great stay.SincerelyHotel Manager

10/10 Excellent

Patrick

I checked in late and the attendant was very friendly, helpful and professional I would highly recommend
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 25, 2023
Dear Patrick,Thank you for choosing our hotel and sharing your positive experience with us. We're delighted to hear that our staff provided friendly, helpful, and professional service during your late check-in. We greatly appreciate your recommendation and look forward to welcoming you back in the future.SincerelyHotel Manager

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
You can see the attention to detail that the owners put in place, a very comfortable and convenient stay.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Lisa,Thank you for your review! We're thrilled to hear that you appreciated the attention to detail that we put into making your stay comfortable and convenient. We strive to provide an exceptional experience for our guests, and your feedback is greatly appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.SincerelyHotel Manager

4/10 Poor

Pierre

Business traveller
Disliked: Staff & service, property conditions & facilities
Don't go there unless you have no other choice
Place is ol and not too well maintenained. Service was poor and the breakfast was horribly bad. But the room was relatively clean.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Pierre,Thank you for taking the time to provide your feedback. We apologize for falling short of your expectations during your stay. We appreciate your comments regarding the cleanliness of the room. We are sorry to hear that you found our place to be old and not well-maintained. We are constantly working on improving our facilities to ensure a better experience for our guests. We also apologize for the poor service you received and the unsatisfactory breakfast experience. Your feedback will be shared with our team to address these concerns and make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.SincerelyHotel Manager

6/10 Okay

Jose

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Dear Jose,Thank you for sharing your rating with us. We appreciate your feedback and would love to hear more about your experience to understand how we can improve. If there's anything specific you would like to mention, please feel free to reach out to us. We hope to have the opportunity to provide you with a better stay in the future.SincerelyHotel Manager

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Dear Jose,Thank you for your fantastic rating! We are thrilled to hear that you had a perfect 10 experience during your stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back soon for another exceptional stay.SincerelyHotel Manager

6/10 Okay

gail

Disliked: Cleanliness
I chose the hotel based on being able to park a 9' tall van and that worked out well. It is also reasonably walkable. The room surfaces seemed clean, but the carpet was disgusting. I did not ever walk barefoot in the room.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Gail,Thank you for choosing our hotel and for your feedback. We're pleased that our parking accommodated your 9' tall van and that the location was convenient for walking. We apologize for the issue with the carpet, and we'll ensure it's thoroughly cleaned to provide a more comfortable stay in the future. Your input is valuable to us.SincerelyHotel Manager

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 20, 2023
Dear Andrea,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your rating of 8 out of 10 and hope you had a pleasant experience overall. We value your business and look forward to serving you again in the future.SincerelyHotel Manager

8/10 Good

Beverly

Travelled with family
Liked: Staff & service
All around the building was well taken care of, and the Office Personnel was Wonderful, very helpful and friendly. A lot of homeless people, but all seemed friendly enough we weren’t really scared.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Guest,Thank you for your review of our hotel. We are pleased to hear that the building was well taken care of and that our office personnel provided wonderful, helpful, and friendly service. We understand your concern about the presence of homeless people in the area, but we are glad to know that they seemed friendly and that it did not cause any discomfort during your stay. We appreciate your feedback and hope to welcome you back for another positive experience in the future.SincerelyHotel Manager

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eva was very helpful and kind. The location lends itself to noise, but is extremely convenient for Golden 1 center events with parking. I appreciated the exterior locks to the property.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Amber,Thank you for your review of our hotel. We are delighted to hear that Eva was helpful and kind during your stay. We understand that the location may be noisy, but we are glad that it is extremely convenient for Golden 1 Center events, with parking available. We appreciate your feedback regarding the exterior locks, as guest safety is our top priority. We value your input and hope to have the opportunity to welcome you back in the future.SincerelyHotel Manager

8/10 Good

Rodney

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 10, 2023
Dear Rodney,Thank you for your review! We appreciate your positive rating and feedback. We would love to know how we can earn that fifth star from you next time. Please let us know if there's anything specific we can do to improve your experience. We hope to have the opportunity to welcome you back in the future.SincerelyHotel Manager

4/10 Poor

Harry

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I tried to save a little money. If you can afford another $30 or $40 a night highly suggest going to another hotel nearby. I didn't expect luxury, but nor did I expect a room that smelled like mold and mildew.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 13, 2023
Dear Guest,We apologize for the unpleasant experience you had during your stay. We understand that the room smells like mold and mildew was disappointing and not what you expected. We take your feedback seriously and will address this issue to ensure a better experience for our guests.SincerelyHotel Manager

4/10 Poor

Chadwick, Sacramento

Disliked: Staff & service, amenities, property conditions & facilities
Very noisy. Homeless people sleeping in the parking lot.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Oct 7, 2023
Dear Chadwick,Thank you for your review. We apologize for any inconvenience caused by the noise and homeless individuals in the parking lot. We take these concerns seriously and will address them with our team to ensure a more peaceful and secure environment for our guests. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.SincerelyHotel Manager

10/10 Excellent

Erendira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 30, 2023
Dear Erendira,Thank you so much, Erendira, for the amazing 10 out of 10 rating! We are thrilled to hear that you had a fantastic experience at our hotel. Providing exceptional service and ensuring our guests have a remarkable stay is our top priority. We appreciate your kind feedback and look forward to welcoming you back in the near future!SincerelyHotel Manager

6/10 Okay

Oleg, Calgary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
lot's of homeless people around the property, also some sketchy people passing through the backstreet all the time. Breakfast is pretty light.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 30, 2023
Dear Oleg,Thank you for taking the time to provide your feedback. We are sorry to hear about your concerns regarding the homeless presence in the area and any discomfort caused by individuals passing through. We strive to ensure the safety and security of all our guests and are constantly working with local authorities to address any issues that may arise. As for breakfast, we appreciate your input and will take it into consideration as we continue to enhance our offerings. We hope you give us another opportunity to provide you with a pleasant stay in the future.SincerelyHotel Manager

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Nice room, ok area.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Dear Stephen,Thank you for your feedback. We're glad to hear that you enjoyed your room. If there's anything specific about the area that you think could be improved, please let us know. We value your opinion and hope to welcome you back again soon.SincerelyHotel Manager

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Dear Brigitte, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

Margaret, Reno

Travelled with group
Liked: Cleanliness
Great location for attending events at the UC Davis Health Pavilion (we went to see a musical theater production), and there's a good restaurant practically attached to the building, but it really is just a basic, aging motel. Service was practically non-existent (and my companion left a pillow that they were not willing to ship back to her), breakfast offerings were sparse, and the drywall in the bathroom was cracking. The room was clean, however, and the security (gates requiring key card entrance) was somewhat comforting considering the area. Parking was available but tight. Recommended for practicality, but not for a fun "vacation" stay.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 4, 2023
Dear Margaret,Thank you for your feedback! We appreciate your positive comments about our convenient location and the nearby restaurant. We're sorry to hear about the issues you experienced during your stay, including the service and breakfast offerings. Your feedback about the room's condition and security is noted. We apologize for any inconvenience with the pillow. We'll work to improve these aspects to ensure a better experience for our guests. We hope to have the opportunity to welcome you back in the future.SincerelyHotel Manager

10/10 Excellent

Jim

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 15, 2023
Dear Jim,Thank you for taking the time to share your 5 out of 5 rating on Travelocity regarding your recent hotel stay. We greatly appreciate your positive feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. Our team works hard to provide top-notch service and a comfortable environment for our guests, and it's rewarding to know that we met your expectations. If you have any specific highlights or memorable moments from your stay that you'd like to share, please feel free to let us know. Your insights can be helpful for future travelers looking for a great place to stay. Once again, thank you for choosing our hotel.SincerelyHotel Manager

2/10 Terrible

Ting

Stayed 3 nights in Aug 2023
Response from Hotel Manager on Sep 15, 2023
Dear Ting,I'm sorry to hear that your experience at the hotel was disappointing. Your feedback is valuable, and I'd like to know more about what specifically went wrong during your stay. This will help potential travelers make informed decisions. Please share your detailed concerns, and I'll do my best to assist you further.SincerelyHotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price and location were the best parts of this place! The perfect midtown location for my trip, I’m not an avid walker but everything I needed was within walking distance. Other reviews mention that the rooms are small, but as I was traveling alone this wasn’t an issue. The place hasn’t been updated in a while but the rooms are clean and they have everything you’d need. Check in/out was super fast. The pool, unfortunately was closed due to a failed inspection so we were unable to use it during our stay. I will be staying here again for my next trip.
Stayed 5 nights in Aug 2023
Response from Hotel Manager on Sep 4, 2023
Dear Joseph,Thank you for sharing your feedback! We're delighted to hear that you enjoyed our prime midtown location and affordable pricing. Our team strives to provide a comfortable and clean environment for all our guests. We apologize for the inconvenience regarding the pool closure but are glad that it didn't overshadow your overall experience. We look forward to welcoming you back on your next trip!SincerelyHotel Manager

4/10 Poor

Lucille

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our room was basic and the bed comfortable. The bed linens were clean but shabby with holes in the edges of the coverlets. We were provided with two very thin bath towels, one was worn bare in the middle. We asked for 4 towels and the two we had were replaced with two more. The advertised pool was closed and locked for safety reasons, since 2 months prior. Breakfast was waffles, Cheerios or Raisin Bran cereal, or yoghurt. No toast. Out of fruit. Parking was difficult but included in an area where parking is very scarce and pricey, so appreciated.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 21, 2023
Dear Lucille,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our beds comfortable and the room satisfactory. We apologize for any inconvenience caused by the condition of the bed linens; your comments have been noted for improvement. It's unfortunate that our pool was closed for safety reasons, and we apologize for any disappointment this may have caused. Your comments about breakfast options are appreciated, and we'll certainly consider ways to enhance the variety. We understand the importance of parking, and we're glad to hear that our complimentary parking was a valuable amenity for you. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.SincerelyHotel Manager

4/10 Poor

Mel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Dear Mel,Thank you for taking the time to review our hotel. We apologize for falling short of your expectations during your stay. If there is anything specific you would like to address or discuss, please do not hesitate to reach out to our management team. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.SincerelyHotel Manager

8/10 Good

Angelina

Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 31, 2023
Dear Angelina,Thank you for your review, Angelina! We appreciate your feedback and hope to provide you with an even better experience in the future.SincerelyHotel Manager

8/10 Good

Michael, Keizer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Limited parking, very small parking spaces. Homeless people bothered us at our car.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 31, 2023
Dear Michael,Thanks for the comment. I am glad you enjoyed most part of your stay looking at 4 star rating. We apologize for any inconvenience caused by the limited parking and small parking spaces. Additionally, we regret that you were bothered by homeless people near your car. We will take your feedback into consideration to improve our services and security measures. Hope you will stay with us again.SincerelyHotel Manager

10/10 Excellent

john

Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 14, 2023
Dear John, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Christopher, Thank you for your feedback about our hotel's location. We are delighted to hear that you found our location to be good. Our central location allows easy access to various attractions and amenities in the area. We hope this enhanced your overall experience and made your stay more convenient. We appreciate your kind words and look forward to welcoming you back again in the future.Sincerely, Hotel Manager

6/10 Okay

Brett

Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Brett,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your rating and we take all guest reviews seriously as they help us improve our services.We apologize if your experience fell short of your expectations during your time with us. We would greatly appreciate it if you could provide more details about your stay, such as the specific areas where we could have done better. This will allow us to address any areas of concern and make the necessary improvements to ensure a better experience for future guests.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.SincerelyHotel Manager