Desk, bed sheets

Reviews of Hi-Wheel Flats

2 out of 5
Hi-Wheel Flats
4835 Chiles Rd, Davis, CA

Reviews

7.0

Good

Rating 10 - Excellent. 257 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 186 out of 1000 reviews" "
Rating 4 - Poor. 130 out of 1000 reviews" "
Rating 2 - Terrible. 130 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled like cigarettes, stains on the towels and blankets. Will never be back
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on Jul 28, 2023
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Gregory

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I’ll look elsewhere
Front desk staff was good. The room had some recent updates, but I booked a room with a microwave and refrigerator. The first room I was given did not have them and the staff was not aware of it. My second room did have them, but the trade off was stained sheets and no bedcovers on the beds. We bought pillows and blankets to use. There are also quite a few long term guests at this facility. Lastly I book here because it is close to the Soccer Complex we play at and had a restaurant next door(the restaurant is no longer in business). I have stayed here 3 times before, but this will be my last. Just seems to be going downhill and I am not comfortable with bringing my players to a place where there are so many long term tenants lounging around the pool, parking lot and walkways. Sorry no photos, but I didn’t plan on leaving this review.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 6, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Elizeth

Stayed 1 night in Jun 2023

6/10 Okay

Montri, LOS ANGELES

Travelled with family
Liked: Cleanliness, staff & service
Small room
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 6, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Josue

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Nalene

Stayed 1 night in Jun 2023

2/10 Terrible

Maria riza

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

David

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in May 2023
Response from Brand Experience Team on Jun 21, 2023
Hi David, Thank you for positively rating your stay!! Maz K. #Team6

4/10 Poor

Marc

Stayed 5 nights in May 2023

8/10 Good

Raffaele

Stayed 1 night in Jun 2023

8/10 Good

Lynn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Unfortunately there was a hole in the wall under the bathroom sink and the cable was junk but other than that the room was fabulous
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 7, 2023
Hi Lynn,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

8/10 Good

jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, accesible price.
Stayed 2 nights in May 2023
Response from Brand Experience Team on Jun 7, 2023
Hi Jorge,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Sasiporn

Stayed 2 nights in May 2023

2/10 Terrible

kensing

Stayed 1 night in May 2023

2/10 Terrible

Kelli

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When checked in we were given a room that was already occupied. We walked into someone’s room where their personal belongings were in. I would be upset if someone was given access to our room. They switched our rooms. We stayed and left.
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 1, 2023
Hi Kelli, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

6/10 Okay

Christopher

Stayed 1 night in May 2023

2/10 Terrible

Clare

Stayed 2 nights in Apr 2023

6/10 Okay

Marguerita

Travelled with group
Just finished a stay this past weekend, April 2023. We booked based on cost. Check-in was at 3pm, and when we arrived at 7pm, they had no available rooms. We had to wait about 20-30 min for the cleaning staff. We were given a room upstairs, and everytime we used the staircase, there was a strong odor of urine. The room was decent; the sheets were fairly thin, the remote batteries were dead with the TV monitor buttons usable, the fridge/microwave worked, the shower floor was dirty, the AC worked well, the bathroom door didn’t lock, etc. The motel was also located next to a recently closed restaurant and a Taco Bell, but the area itself was very quiet and we did notice a few people sleeping in tents in the parking lot. It was an okay experience, felt a bit unsafe at times, but if you’re looking for something cheap, it’s a decent option for a night.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 10, 2023
Hi Marguerita,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Jose antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer service
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 10, 2023
Hi Jose, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

Parth

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst service i have ever been to there are homeless everywere. You are not safe at all Washroom was not working properly, even the tv n other things in room means all in one it was worst never going here again
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on May 10, 2023
Hi Parth,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness, staff & service
Staff tried their best to accommodate needs but seemed very understaffed and disorganized. The room I was originally given had a very strong cigarette smell. Asked for a new room and was downgraded to one without a microwave and still had an unpleasant smell. Lots of yelling from room neighbors and crying that woke me and my family up early. I would not stay here again.
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 5, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Sara

Stayed 1 night in Apr 2023

8/10 Good

Marye L

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. Easy access. New owners are cleaning up the motel. Good to experience
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 5, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

John

Business traveller
It is a basic motel, cheapest in the area. It was CLEAN! And i was pleasantly suprised it was quite. All I needed was clean, quite, bed and a bathroom.
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on Apr 25, 2023
Hi John,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Melanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin with, the lobby smelled so badly of BO that I had to hold my nose while speaking to the employee checking me in. Our room had most of the outlets replaced with covers for some reason so I couldn't even charge my phone conveniently. There was no hair dryer or room service. For $390 for two nights, I would expect a lot more. I won't be returning.
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on Apr 25, 2023
Hi Melanie,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Camille

Stayed 1 night in Apr 2023

10/10 Excellent

Carl

Stayed 1 night in Apr 2023

2/10 Terrible

Ann, Clovis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Overcharged me. On 2nd night, the staff member came and knocked on my door in the evening real hard then called my room afterwards to tell me he didn't charge me for one night. Made me get up and go to front desk and paid. I knew that was fishy so I called my bank the next morning and sure enough, he lied. He charged me extra.
Stayed 1 night in Apr 2023

2/10 Terrible

Robert

Stayed 1 night in Apr 2023

8/10 Good

Miguel A

Stayed 1 night in Apr 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The only problem was that there were no lamps in the room, only the overhead lights which were obnoxious. The lighting felt like your were in a hospital. Yuk!! I was maybe going to stay for three more nights but I left because that just made it so uncomfortable. Otherwise the room was fine and Davis is awesome!!
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 21, 2023
Hi Edward, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Manuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is reasonable and accessible to all establishments.
Stayed 1 night in Apr 2023
Response from Nancy Y. on Apr 13, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If your desperate maybe it’s worth the stay
Checking in was a breeze, staff member was great. Once I got into the room smelled like cigarette smoke. The room didn’t have the smoke detector connected. It was already late and was just off a long drive. The smell was strong and woke up to the same smell. Made the stay very uncomfortable and I was with my child and significant other. It was to late to find somewhere else. I would not want to come back here. Read some of the other reviews and they are right.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Apr 13, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs. Never had them before. Hair on sheets. Wash basin looked like out if salvage yard.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Apr 13, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Marye L

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely the motel is more cared for than three years ago. Enjoyed the staff, very considerate. My room was very clean. Parking was easy. New owners are making an effort to upgrade motel. Appreciated
Stayed 1 night in Mar 2023

8/10 Good

Marye L

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Bare amenities. Front desk very helpful.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Apr 13, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Raul

Stayed 2 nights in Mar 2023

8/10 Good

Marye L

Stayed 1 night in Mar 2023

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Overall great for the price!
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 4, 2023
Hi Joanna,Thanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Maria, Paramount

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I decide not to stay because the room smells too much like smock and I don’t feel safe in these place.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 4, 2023
Hi Maria,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Kristan

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest motel room I’ve ever stayed in! Safe, lots of lighting at night, sparkling pool, dog friendly! Cleaning staff 5 STARS!
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 4, 2023
Hi Kristan,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Second thoughts on staying the night
Waited 15-20 minutes for front desk service, then check-in was fast and efficient. Towels and linens need to be replaced, as they had different shades of white. Bed sheets had small dark stains, not sure of what. I’m not a delicate guy, but the unique and unpleasant smells from the bed sheets and pillow cases made me sleep in my clothes and stuff the pillows in t-shirts for added protection. Selection of TV channels was less than 10, although they did have HBO. The area around the motel had several eateries and stores, and did feel safe.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Mar 29, 2023
Hi Roberto,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Ricky

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Well i ask for a room with microwave/refrigerator and they told me that it would be and up grade ,well the room smelled very bad and i had to change rooms twice , the tv remote didn't work, i felt itchy al night floor was dirty, very very noisy people out side my room with crying babies talking loud all hours of the night never got any sleep. Dog poop all over the grass , multiple pot holes driving in and around the building. Would never ever ever Recommend this place .
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 17, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Dominique

Disliked: Cleanliness, property conditions & facilities
Room was very dirty.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 17, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Barbara

They checked me into a handicap room that had a adjoining door to next room and the people next door were loud then a double bed room as a solo traveler I mean come on!
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 17, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Ricardo

Coo
Response from Nancy Y. on Mar 17, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6