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Reviews of Howard Johnson by Wyndham Sacramento Downtown

2.5 out of 5
Howard Johnson by Wyndham Sacramento Downtown
200 Jibboom St, Sacramento, CA

Reviews

6.6
Rating 10 - Excellent. 270 out of 1005 reviews" "
Rating 8 - Good. 244 out of 1005 reviews" "
Rating 6 - Okay. 181 out of 1005 reviews" "
Rating 4 - Poor. 137 out of 1005 reviews" "
Rating 2 - Terrible. 173 out of 1005 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Charlene

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were clean and comfortable. Biggest complaint was shower and tub weren’t clean, Otherwise the facilities were average, we are aware you are in transition so grace to you. So you get a C
Stayed 1 night in Apr 2024

2/10 Terrible

Dillon

Travelled with partner
Disliked: Amenities
They had bed bugs so I had to check out immediately
Stayed 1 night in Apr 2024

4/10 Poor

Chad

Disliked: Amenities, property conditions & facilities
The rooms were very small and basic for the price. They were clean, but the exterior is showing its age. The hotel is located in an unsafe area with homeless encampments all around the property and people sleeping on the sidewalks. Expect alchohol and drug activity in the area. Freeway noise was disruptive to sleep. I would not stay here with small children. For that matter, I would not stay here again myself, even at a lower rate.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Thank you Chad for your time to share the feedback. I are saddened to see you not happy with the city situation about homeless population. We are putting every possible efforts to take help from city to address the same.

8/10 Good

Corey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The area isn’t the nicest but the hotel itself is very nice and seemed very clean.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Hello Corey,Thank you for choosing Howard Johnson and your time to share the feedback. We are glad to see you happy and look forward to serving you again during your next visit.

6/10 Okay

Patricia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay here again, homeless people everywhere, did not feel safe there. The room was very small and not very clean and no trash can in the room to put your trash in!
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Hello Patricia,Thank you for sharing your feedback. Please help us to understand what made you recognize about homeless people? Be assure we have no safety issue at property. All rooms are standard size. Your feedback helps us improving further

2/10 Terrible

Trisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was terrible. Looked nothing like the pictures shown online. I was so very disappointed i wish i could give it negative stars. Definitely makes me question ever booking with expedia Austin. Horrible just Horrible
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
We are saddened to see you not happy.This helps us improving further.

10/10 Excellent

Vero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this places, this was my first time on Sacramento and I love the hotel !! I definitely recommend and the owner was really nice and helpful…
Stayed 1 night in Mar 2024
Response from GM on Apr 22, 2024
Hello Vero,Thank you for your time to share the feedback.I am glad to see you happy and look forward to serving you again during your next visit

4/10 Poor

Ryan

Disliked: Cleanliness
It looked like the room hadn’t been cleaned properly.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Hello Ryan,Thank you for your time to share the feedback.Be assure your feedback helps in improving further and we look forward to serving you again during your next visit

6/10 Okay

Wade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My door jam is loose, I Reserve the room for too people All we had amenities for one But the room is clean
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Hello Wade,Thank you for your feedback. It helps us improving further. Be assure we are working on your better experience

6/10 Okay

James

Liked: Staff & service, amenities
Staff was very nice. Too many homeless people cutting across the parking lot..Did not feel safe.
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Hello Wade,Thank you for your feedback. It helps us improving further. Be assure we are working on your better experience

2/10 Terrible

Rahim

Disliked: Staff & service, amenities, property conditions & facilities
Too noisy, staff too slow at check in. Smelly and old.
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Hello Rahim,Thank you for sharing your feedback. It helps improving further.

6/10 Okay

Diana

Travelled with family, Travelled with family and small children, Business traveller
Very small beds for a double “bedroom”. Very limited breakfast choices.
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Hello Diana,Thank you for your time to share your thoughts.It helps us to improve further.We have standard double bed rooms. Seems you were looking for Queen beds

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
The price was right however too many homeless
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Hello Nina,Thank you for your time to share the feedback. Positive feedback are welcome. I will share this with team so they all get motivated. We look forward to serving you again during your next visit

2/10 Terrible

Jean Paul, Downey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Hello Jean,Thank you for your feedback. It helps us improving further. Be assure we are working on your better experience. Please help by sharing your specific concern to enable us improving on same

8/10 Good

Lisa

Travelled with family, Business traveller
Liked: Cleanliness
Waited 25 minutes for the front desk person to arrive upon check-in. Upon check out went to front desk three times nobody was there left the key in the room. Called four different times to let them know we had checked out no answer no ability to leave a message.
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Hello Lisa,Thankyou for your time to share the feedback. I apologize for the concerns shared and assure you to take care of this. We look forward to serving you again during your next visit

2/10 Terrible

Tyler

Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Hello Tyler,Thank you for your time to share the feedback.You can help us more by sharing your specific concern and be assure we will fix on priority. As per our records, we have not received any concern during stay

8/10 Good

Esau

Liked: Cleanliness, staff & service, property conditions & facilities
There is NO Howard Johnson. It is now a La Quinta Inn.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Esau,Thank you for choosing Howard Johnson Sacramento. We are glad to see you happy and look forward to serving you again during your next visit

8/10 Good

Angela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
While it's not the fault of the hotel, they are next to a homeless camp which made me feel unsafe walking around the property.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Hello Angela,Thank you for your feedback and concerns. We are pleased to inform you that city is helping to clear all the homeless camps around property and you will have more smiling stay next time.

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Frank,Thankyou for your time to share the feedback. We are saddened to see that you didn't find us matching your expectations. Your feedback is important it helps in improving further

10/10 Excellent

Esteban

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The area is a little rundown due to the homeless population but thew Hotel was clean and comfortable and the staff were very friendly and got me checked in with no problems at all. I would definitely go here again.
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Hello Esteban,Thank you for sharing your feedback.I am glad to see you happy and shall be sharing your appreciation with team which will make them all motivated. We look forward to serving you again

10/10 Excellent

Nancy

Travelled with pets, Travelled with partner
Liked: Staff & service
To many homeless in the area
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Hello NancyThank you for sharing your feedback.I am glad to see you happy and shall be sharing your appreciation with team which will make them all motivated. We look forward to serving you againWe are working upon your concerns also to make your next visit more happy

8/10 Good

Anita H

Travelled with family, Travelled with pets
Liked: Cleanliness
I like the fact that the property was accommodating for my pets & had a continental breakfast. I was uneasy about the homeless population on the outside of the property & there was no visible security
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Anita,Thank you for sharing your feedback. We are glad to see you happy with our services and also taking care of your concerns. We are putting every possible efforts to address the homeless issue surround property.

10/10 Excellent

Adam

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 1 night in Apr 2024
Response from GK on Apr 14, 2024
Thank You Adam for your time to share the feedback. It helps us improving continuously. We look forward to serving you again during your next visit.

6/10 Okay

Laura

Check in was rocky but a nice lady just starting her shift was very pleasant and took care of me. I thought it was odd that the workers were not speaking in English in front of their patrons and it felt awkward. There was a noisy dog barking for over an hour. I called the front desk to address it and was hung up on.
Stayed 1 night in Apr 2024
Response from GK on Apr 14, 2024
Thank You Laura for your time to share the feedback. It helps us improving continuously. We look forward to serving you again during your next visit.

6/10 Okay

Michael, Garden Grove

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GK on Apr 14, 2024
Hello Michael, Please share your specific concern to enable us improving further.

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple to locate, very clean and felt safe.
Stayed 1 night in Feb 2024
Response from GK on Apr 13, 2024
Thank You Michaela for your time to share the feedback. It helps us improving continuously. We look forward to serving you again during your next visit.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GK on Apr 13, 2024
Thank You Michael for your time to share the feedback. It helps us improving continuously. We look forward to serving you again during your next visit.

2/10 Terrible

Jim

Disliked: Property conditions & facilities
Tv did not work
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Thank You Jim for your time to share the feedback.It helps us improving continuously. We look forward to serving you again during your next visit.

2/10 Terrible

Cedric

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from GK on Apr 7, 2024
Hello Cedric, Thank you for your time to share the feedback ranking. We are glad to serve you and look forward to serving you again during your next visit

4/10 Poor

Joseph

Travelled with partner
Disliked: Cleanliness
Key cards did not work, tv did not work noisy neighbors and rough neighborhood felt unsafe.
Stayed 1 night in Apr 2024
Response from GM on Apr 6, 2024
Hello Joseph,Thank you for sharing your feedback. I am saddened that you were not comfortable with the next room guests.

10/10 Excellent

Preston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location was central to everyplace i want to visit. The staff was friendly. The property was clean and organized.
Stayed 2 nights in Mar 2024
Response from GK on Apr 5, 2024
Hello Preston, Thank you for your time to share the feedback ranking. We are glad to serve you and look forward to serving you again during your next visit

10/10 Excellent

Geena

Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and staff was friendly and accommodating
Stayed 2 nights in Apr 2024
Response from GK on Apr 5, 2024
Hello Geena, Thank you for your time to share the feedback ranking. We are glad to serve you and look forward to serving you again during your next visit

6/10 Okay

Vonnie

Travelled with family and small children
Disliked: Staff & service
There was water dripping from the coolers onto the ground outside the rooms, the rooms are in need of updating, our bathroom door was half off the hinges, we live in Nevada and the Casino hotel rooms are so much nicer I was disappointed. It took 20 minutes to check in the room.
Stayed 1 night in Mar 2024
Response from GK on Apr 4, 2024
Hello Vonnie,Thank you for your time to share the feedback. This help us keep improving and offering more superior service every time

6/10 Okay

Kristin

Travelled with family
Disliked: Amenities
The beds were super comfortable and clean. The elevator was disgusting and had unknown fluids in it. Staff was nice. Lots of homeless very close by. Was ok for a one night place to stay on the way to somewhere else.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Hello KristinThank you for your time to share the feedback. This help us keep improving and offering more superior service every time

2/10 Terrible

Trish

Stayed 2 nights in Mar 2024
Response from GM on Apr 22, 2024
Hello Trish,Thank you for your time to share the feedback.I am saddened to see you not happy. Please help us to improve further by sharing your specific concern

6/10 Okay

Bunkhy

Travelled with family
Liked: Staff & service, amenities
The plumbing system was not working properly and the properly around the building was ok.
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Hello Bunkhy,Thank you for sharing your feedback. Be assure we have fixed the concerns already.

2/10 Terrible

Ariel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady receptionist at night was rude that pretend to be nice!
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Hello Ariel,We are saddened see you unhappy. Please help me to understand by sharing the specific reason which made you feel that front desk was rude. Be assure we will take necessary action to improve further

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and low-key
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Hello Shaun,Thank you for your time to share the feedback. We are glad to see you happy. Be assure your feedback will help us to improve further to make your every stay more smiling

2/10 Terrible

Katherine

Nice admin but room smelled of barf
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Hello KatherineThank you for your time to share the feedback. This help us keep improving and offering more superior service every time

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was dirty, towels were dirty, toilet was dirty, sheets and pillowcases were stained, carpet is covered in stains, only one light in the room works, TV doesn’t work. All wooden surfaces are dirty and have good markings. Office chair in room is covered stains. Only one keycard works, room stinks like cigarettes and looks nothing like the advertised picture.
Stayed 1 night in Mar 2024
Response from GK on Mar 31, 2024
Hello Cody, We are saddened to see your feedback. We found that you have not informed anything to front desk so that we can come to help or change room. We encourage our guests to bring their concern in our notice and we assure to fix the same for making a comfortable stay for our guests

8/10 Good

Jeff

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For a non smoking place our room reeks of cigarette smoke and we could smell cigarette smoke all night every half an hour.. if we just hadn't driven 10 hours and super tired ..we would have left right away
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Hello Jeff,Thank you for your time to share the feedback. Be assure your feedback will help us to improve further to make your every stay more smiling

10/10 Excellent

Keyara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GK on Mar 30, 2024
Hello Keyara, Thank you for your time to share the feedback ranking. We are glad to serve you and look forward to serving you again during your next visit

10/10 Excellent

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay but we did find a roach crawling up the wall by the head of the bed.
Stayed 4 nights in Mar 2024
Response from GM on Mar 29, 2024
Hello Judy,Thank you for choosing Howard Johnson Sacramento and your time to share the feedback. We are glad to see you enjoyed the stay plus also noted your observation. We will be working hard to make it more superior

6/10 Okay

Dan

Late night staff person did not return my driver’s license ID at check-in. My-bad for not paying attention, but it was late and I was tired. I noticed it the next day when I stopped for fuel. I had to go back and get it — after calling 4 times to get an answer to confirm they still had it.
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Hello DanThank you for sharing your feedback. We assure you for improvement to more superior experience

10/10 Excellent

Abegail

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The area is accessible.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Hello Abegail,Thank you for your time to share your thoughts. We are glad to see you happy and look forward to serving you again during your next visit

8/10 Good

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was clean, except for the cobwebs. The bed was very comfortable. There wasn’t any conditioner in the bottle in the shower(and I need that because I have long hair), but there was shampoo, body wash and lotion. I was upset that the pool and hot tub were closed. I picked this hotel because it was supposed to have these amenities. Honestly, I would have went to another hotel that had these amenities open had I known.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Hello Tonya,Thank you for choosing Howard Johnson. I am glad to see your overall rating and same time saddened to see your concern which is apparently as a result of mis communication. Our pool is working both Hot & Cold. I wish if you would have brought your concern in our notice. I look forward to serving you again during your next visit with more smiling experience.

4/10 Poor

jamie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Hello Jamie,Please share your specific concern to enable us improving further.

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly room, no heater, toilet kept running, no hot water after the top floor had multiple showers, burnt blow dryer, and could not reach the front desk to share these concerns. Property needs lots of work, it was tough to give this review as it’s a good brand hotel, however, the property has not been kept up.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Hello Branda,Thank you for your time to share the feedback. I am saddened to see you were not happy. Be assure we are taking steps to fix the concern to ensure your next visit be more smiling

4/10 Poor

Enjoli

Disliked: Cleanliness, staff & service, property conditions & facilities
Tv did not work internet did not work property was not clean
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Hello Enjoli,Thank you for sharing your feedback. It helps us improving further for superiority. We encourage our guests to bring their concern to front desk and we fix the same on priority.

2/10 Terrible

Brandon

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I canceled my reservation and left. Expedia is terrible also. Their customer service is trash
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Hello Brandon,Thanks for your feedback. We will appreciate to understand bit more about the concern and be assure, we will fix the same to make next visit more smiling