Exterior

Reviews of Holiday Inn Express Hotel & Suites Lincoln, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1009 reviews" "
Rating 8 - Good. 264 out of 1009 reviews" "
Rating 6 - Okay. 87 out of 1009 reviews" "
Rating 4 - Poor. 42 out of 1009 reviews" "
Rating 2 - Terrible. 31 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the blackout shades!
Stayed 1 night in Mar 2024
Response from Merlyn on Mar 25, 2024
Thank you Kathy,I am so please that you loved the blackout shades.

6/10 Okay

Jeannie

Travelled with family
Liked: Property conditions & facilities
I had to pay over $300.00 for a nights stay. No water in the rooms.
Stayed 1 night in Mar 2024
Response from Merlyn on Mar 25, 2024
Thank you Jeannie,We appreciate you letting us know about your recent stay with us. We will truly revisit our services and amenities.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Comfortable bed and decent breakfast.
Stayed 1 night in Mar 2024
Response from Merlyn on Mar 25, 2024
Thank you Julie,We appreciate you for letting us know you enjoyed the comfortable bed and the breakfast.

8/10 Good

MARIDANE, San Anselmo

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient. Staff was friendly and we were check-in quickly. Bed was comfortable and room was very clean. It was disappointing to find that there was no soap or lotion in the bathroom and we used the bath wash in the shower instead to wash our hands. Breakfast was a bit limited and typical of what most hotels do now to cut cost. Maybe it was why there’s no soap or lotion in the bathroom.
Stayed 1 night in Mar 2024
Response from Merlyn on Mar 13, 2024
Dear Maridane,I am so sorry we didn't fully deliver the service we promised. I will make sure to work with all the departments to make sure everyone understands how much we valued you as a guest. Thank you again.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Bias Break fast server, complaining some drinking too much coffee. I mean we paying.
Stayed 2 nights in Mar 2024
Response from Merlyn on Mar 13, 2024
We truly apologize for the comments and we will retrain our team member. Thank you again for letting us know.

2/10 Terrible

Shawn

Stayed 1 night in Feb 2024
Response from Merlyn on Mar 20, 2024
Thank you Shawn,We appreciate you taking the time to give us feedback and we hope we will do better next time. Thank you again.

4/10 Poor

Julienne, hayward

Stayed 1 night in Feb 2024
Response from Merlyn on Mar 4, 2024
Thank you Julienne,Hope you have a wonderful day and hope to see you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service. My room was very clean.
Stayed 1 night in Feb 2024
Response from Merlyn on Mar 4, 2024
Thank you Mark,We truly appreciate you for taking the time to let us know you enjoyed your clean room and our team members. Thank you again.

10/10 Excellent

James, Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Checking in and out very easy.
Stayed 2 nights in Feb 2024
Response from Merlyn on Feb 23, 2024
Thank you James, we are so glad your arrival and departure was very easy. Hope you have a wonderful day.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access and super clean.
Stayed 1 night in Feb 2024
Response from Merlyn on Mar 4, 2024
Thank you Michelle,We try to make sure our valued guests like you have an easy access and super clean rooms. Thank you very much.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Merlyn on Feb 23, 2024
Thank you Reynaldo for giving us a great feedback.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. All went well. Great nearby amenities. We went to concert at the the casino so this was perfect place just 1- minutes away.
Stayed 1 night in Feb 2024
Response from Merlyn on Mar 4, 2024
Thank you Thomas,Thank you for letting us know you appreciate our amenities. So, glad you enjoyed the Thunder Valley Casino.

10/10 Excellent

Aliesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Got checked in early, very clean rooms.
Stayed 1 night in Feb 2024
Response from Merlyn on Mar 4, 2024
Thank you Aliesha,We appreciate you mentioning our very nice team, clean rooms, and early check in process. Thank you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility is conveniently located to the freeway with a good selection of restaurants and other businesses close by. The staff was very pleasant and helpful.
Stayed 2 nights in Feb 2024
Response from Merlyn on Feb 13, 2024
Thank you Karen,I am glad you have time to tour a little the area and enjoyed your recent stay. I hope you have a nice day.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean!
Stayed 2 nights in Feb 2024
Response from Merlyn on Feb 13, 2024
Thank you Robert, I will let our team know you enjoyed our clean hotel.

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A safe place to stay in a high crime city.
Stayed 1 night in Jan 2024
Response from Merlyn on Feb 13, 2024
Thank you so much Lawrence for letting us know our property is a safe place to stay.

10/10 Excellent

Clifton, Antioch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Merlyn on Feb 13, 2024
Thank you Clifton,We hope we see you again in the near future.

10/10 Excellent

Beau

Stayed 1 night in Jan 2024
Response from Merlyn on Feb 13, 2024
Thank you Beau,We hope we will see you again and have a nice day.

6/10 Okay

Marilynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevator got stuck a few times
Stayed 1 night in Jan 2024
Response from Merlyn on Feb 13, 2024
Thank you very much Marilyn, We appreciate you staying with us and so sorry you were stuck for a few times in the elevator. Thank you for letting us know.

10/10 Excellent

lisa

Stayed 1 night in Jan 2024
Response from Merlyn on Jan 16, 2024
Thank you so much Lisa for the scores 5 out of 5.Hope you have a wonderful day and look forward to see you again.

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful.
Stayed 1 night in Oct 2023
Response from Merlyn on Jan 16, 2024
Thank you so much Carol for your feedback on our friendly and helpful team members. Hope to see you again.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and the property clean.
Stayed 1 night in Jan 2024
Response from Merlyn on Jan 10, 2024
Thank you Susan,We hope you are doing well and hopefully to see you soon.

8/10 Good

Evangeline

Travelled with partner
Stayed 1 night in Dec 2023
Response from Merlyn on Jan 10, 2024
Thank you Evangeline,Hope you are doing well. Thank you for leaving us a feedback.

8/10 Good

Mark

Very friendly and very clean area would stay at their facility again
Stayed 1 night in Dec 2023
Response from Merlyn on Jan 10, 2024
Thank you so much Mark,We appreciate you mentioning our friendly team and clean hotel. Hope to see you soon.

10/10 Excellent

Daniella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Friendly staff, conveniently located near The Venue and Thunder Valley Resort & Casino. Nice room, great rate.
Stayed 1 night in Dec 2023
Response from Merlyn on Jan 10, 2024
Thank you so much Daniella,We appreciate you and your business very much. We hope you are doing well and we will see you soon.

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 26, 2023
Thank you so much Irene, we appreciate the wonderful feedback.

8/10 Good

piper

Stayed 1 night in Dec 2023
Response from Merlyn on Jan 16, 2024
Thank you for choosing to stay with us. We appreciate you and your business very much.

8/10 Good

sophia

Liked: Cleanliness, staff & service, room comfort
Room was fine but a smell of smoking and stuffiness when we first got there. Had to turn on AC to get rid of it
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 26, 2023
Dear Sophia,We truly apologize for the unfortunate smoked smell in your room. We truly sorry about the inconvenience . Thank you again for letting us know.

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 20, 2023
Thank you Aileen,We appreciate you very much.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 20, 2023
Thank you for a great feedback.

2/10 Terrible

Celeste, HOLLISTER

Stayed 1 night in Dec 2023
Response from Merlyn on Dec 20, 2023
Hope you are doing well.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 20, 2023
Thank you very much Michael

10/10 Excellent

Maria Lizeth Mojica

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 20, 2023
Thank you Maria,We appreciate your great feedback.

10/10 Excellent

Imelda, Fresno

Travelled with partner
Nice staff and room was clean but tv not working well.
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 20, 2023
Thank you Imelda,So, glad you appreciate the team members and your room. We will make sure to pay more attention to our TV in the rooms. Thank you again.

10/10 Excellent

Vanessa

Travelled with group
Liked: Amenities
Very comfortable beds and excellent staff service
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 20, 2023
Dear Vanessa,So, nice of you to let us know you enjoyed the comfortable beds and our team members excellent services.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while visiting family in Lincoln. Staff was friendly and helpful. Room was clean and spacious. There a a few places to eat near by within walking distance. There is a CVS and Target within walking distance as well.
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 20, 2023
Thank you Julie,We appreciate you and your business, I am glad you find us to be comfortable place to stay while visiting your family.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 20, 2023
Thank you Alicia,We appreciate the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Merlyn on Dec 20, 2023
Thank you very much for choosing our hotel.

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice.
Stayed 1 night in Nov 2023
Response from Merlyn on Nov 29, 2023
Thank you again Darlene,Please do plan to come back our hotel's renovation will be completed by February 2024.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process
Stayed 1 night in Nov 2023
Response from Merlyn on Nov 29, 2023
Dear Karen,I am so pleased that our team made it easy for the check in process for you. Thank you again.

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short drive or Uber it Thunder Valley
Stayed 1 night in Nov 2023
Response from Merlyn on Nov 29, 2023
Dear Debbie,Thank you for staying with us and I am glad Uber was available for you to enjoy the Thunder Valley Casino.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Merlyn on Nov 29, 2023
Thank you Sandra,Hope you have a wonderful day. Thank you again for choosing our hotel.

2/10 Terrible

Mishell

Stayed 3 nights in Nov 2023
Response from Merlyn on Nov 29, 2023
Dear Mishell,Hope you will be able to come back to try the new renovated rooms.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Oct 2023
Response from Merlyn on Nov 2, 2023
Dear Deborah,So, glad our hotel is a convenience for your recent stay. Hope to see you again.

4/10 Poor

Tami

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Merlyn on Nov 2, 2023
Thank you Tami,We hope to see you soon.

6/10 Okay

Richard, Hanford

Travelled with family
Hotel was not the best. A lot of traffic noise but the room was a good size and the bed was comfortable. The breakfast was average for a hotel.
Stayed 1 night in Oct 2023
Response from Merlyn on Nov 2, 2023
Dear Richard,Hope you have a wonderful day and please do come back we opened back up our breakfast bar.

6/10 Okay

bonnie

Travelled with group
Liked: Cleanliness, staff & service, amenities
We could hear the freeway at night in our room. Hotel is undergoing renovation which is good, as it's a bit beat up.
Stayed 1 night in Oct 2023
Response from Merlyn on Nov 2, 2023
Dear Bonnie,Thank you for trying us out during our renovation and hope to see you again after the renovation.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Merlyn on Nov 2, 2023
Thank you Susan,Thank you for a feedback or score 5 of 5. We truly appreciate it.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite the renovation still going on, the hotel provided a nice, clean and welcoming experience
Stayed 1 night in Oct 2023
Response from Merlyn on Nov 2, 2023
Thank you for noticing that we truly care and hope you come back again.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Merlyn on Nov 2, 2023
Thank you Sandra,We appreciate you taking the time to give us a feedback.