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Reviews of Hampton Inn & Suites West Sacramento

2.5 out of 5
Hampton Inn & Suites West Sacramento
800 Stillwater Road, West Sacramento, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1004 reviews" "
Rating 8 - Good. 288 out of 1004 reviews" "
Rating 6 - Okay. 66 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and quiet. W b at more can a man ask for.
Stayed 1 night in Mar 2024
Response from Lacey - General Manager on Mar 25, 2024
Hi Samuel!Thank you for taking a moment to share your experience. I am happy to hear you found the stay to be clean, safe and quiet! We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, property conditions & facilities
the staff at this hotel are super nice!
Stayed 1 night in Mar 2024
Response from Lacey - General Manager on Mar 25, 2024
Hi Zheng!Thank you for taking a moment to share your experience. I am happy to hear you found the staff super nice! We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.

4/10 Poor

P.

Travelled with family
Liked: Cleanliness, amenities
First off surprise charges an additional $10 charge for parking. This makes no sense whatsoever. People are traveling and then you're going to charged them to park in your parking lot. Where else could you park, but in there parking lot? Second They were having issues with their key cards. They couldn't produce and had to escort you up to the room to let you in. When I voiced my concern, the gentleman said you can cancel your night stay if you would like really that is their response. They didn't even offer a discount for the room. Thirdly In the middle of the night I went down to get some To get some water and snacks. I went to pay for my purchase with a $100 bill and was told we don't take bills over 100. I told the young lady. This is not over 100. It is one stated. I can't make change. I had to put it on the room charge. Fourthly You would think that the management? Knowing that there was an issue with keys and having to escort guests up-and-down to their rooms that they would have had more stuff. Available. First thing in the morning during the continental breakfast. Only one staff person was there to escourt. The guests back up to their rooms. We were not even asked what room we were only taking one guess the time. I was already waiting when when they came back downstand she had the audacity to ask us if we could wait while she took a guest on the first floor to their room before taking us up.
Stayed 1 night in Mar 2024
Response from Lacey - GM on Mar 21, 2024
Hi There! Thank you for choosing the Hampton Inn & Suites for your hotel needs. I am terribly sorry for the challenges you faced while staying with us, especially while our key system was down. The entire team worked hard to get everyone into their rooms as quickly as possible. I believe I spoke with you upon check out. Please let me know if you have any further questions!

8/10 Good

Eric, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn West Sacramento on Feb 23, 2024
Thank you for taking the time to share your experience in regards to your previous stay.We hope to have the pleasure in serving you again in the near future.

10/10 Excellent

Tammy

Travelled with family
Liked: Amenities
Very nice place to stay, would stay there again .
Stayed 1 night in Feb 2024
Response from Hampton Inn West Sacramento on Feb 20, 2024
Thank you for taking the time to share your experience in regards to your previous stay.We are thrilled you had wonderful stay and hope to have the pleasure in serving you in the near future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and fast. The room was above and beyond my expectations for comfort and cleanliness.
Stayed 1 night in Feb 2024
Response from Hampton Inn West Sacramento on Feb 16, 2024
Thank you for taking the time to share your experience in regard to your previous stay.We are thrilled you had a wonderful stay!We look forward in serving you in the near future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn West Sacramento on Feb 11, 2024
Thank you for taking the time in leaving us a score based off of your recent stay experience.We are thrilled you had a wonderful stay and look forward in serving you in the near future.

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024
Response from Hampton Inn West Sacramento on Feb 11, 2024
Thank you for taking the time in providing us a score in regard to your previous stay experience.We are thrilled you had a wonderful stay and look forward to having you stay with us again in the near future.

10/10 Excellent

ShunChen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn West Sacramento on Jan 24, 2024
Thank you for taking the time in leaving us a score based off your previous stay with us.We look forward in serving you in the near future.

8/10 Good

Anthony, Temecula

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hampton Inn West Sacramento on Jan 14, 2024
Thank you for taking the time to share your stay experience with us.We are thrilled you have a wonderful stay and that our team continues to create a positive and memorable experience! It is through feedback we are able to learn and grow and make every guest experience a positive and pleasant one.We hope to have you stay with us again the next time you are visiting West Sacramento.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hampton Inn West Sacramento on Jan 14, 2024
Thank you for taking the time to share your stay experience with us.We are thrilled you have a wonderful stay and hope you choose to stay with us again in the near future

10/10 Excellent

Tyler

Stayed 2 nights in Dec 2023
Response from Hampton Inn West Sacramento on Jan 14, 2024
Thankyou for taking the time to share your stay experience.We are thrilled you had a wonderful stay and hope to have you stay with us again the next time you are visiting West Sacramento.

8/10 Good

Alicia, Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this property virtually everytime I visit Sac. It's clean, the staff are friendly and accommodating and the complimentary breakfast is pretty good. This time around when I checked in, for whatever reason Expedia didn’t send my information to the hotel. When I checked in and this was discovered, instead of throwing up their hands like most hotels would do, they booked me a room on the spot until they could reach out to Expedia to clear up the issue, as I did have my confirmation email on hand. For the inconvenience they didn't charge me the parking fee. Also they have now added streaming boxes to each room so that customers can watch their Nextflix which is a huge plus. The only negative thing is the pillows are not the greatest and it takes the sink water a long time to heat up. All in all I would keep coming back and I recommend this hotel as its close to the freeway and eateries that are within walking distance.
Stayed 2 nights in Nov 2023
Response from Hampton Inn West Sacramento on Jan 14, 2024
Thank you for taking the time to share your stay experience with us.We are thrilled you have a wonderful stay and that our team continues to create a positive and memorable experience! It is through feedback we are able to learn and grow and make every guest experience a positive and pleasant one.Our sincerest apologies for the inconvenience experience with our pillows and our hot water taking a bit of time but I want to assure you that we have shared your remarks with all staff members to ensure that we can offer the best level of comfort and service to our guest.We hope to have you stay with us again the next time you are traveling to visit West Sacramento.

8/10 Good

Fran

Liked: Cleanliness, staff & service
No hot water for morning shower. Got a partial refund. Excellent free breakfast, courteous staff
Stayed 1 night in Nov 2023
Response from Hampton Inn West Sacramento on Nov 22, 2023
Thank you for taking the time to share your feedback in regard to your recent stay experience.Our sincerest apologies for the inconvenience of no hot water. I want to assure you that we have shared your comments with our maintenance staff to ensure that we can offer the best level of comfort and service to our guest.Thank you for choosing to stay with us and hope that you will choose to stay with us again in the near future.

10/10 Excellent

Gabriella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hampton Inn West Sacramento on Nov 14, 2023
Thank you so much for taking the time to complete our survey regarding the experiences you had during your past stay. We are thrilled you had a wonderful stay, and look forward to serving you again in the near future with the excellence you have come to expect from the Hampton Inn & Suites West Sacramento, Ca.

10/10 Excellent

Luz

Stayed 1 night in Nov 2023
Response from Hampton Inn West Sacramento on Nov 28, 2023
Thank you for taking the time to giving us a score in regard to your previous stay.We are thrilled you had a wonderful stay and hope to have you back in the near future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2023
Response from Hampton Inn West Sacramento on Nov 5, 2023
Thank you for taking the time to share your feedback in regards to your previous stay.We are thrilled you had a great stay and hope to have you stay with us again in the near future.

10/10 Excellent

Lohith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and we were given early checking which really helped.
Stayed 1 night in Oct 2023
Response from Hampton Inn West Sacramento on Oct 30, 2023
Hello, thank you for taking the time to share your past experience's during your stay.We are thrilled you had a wonderful stay and that our staff continues to create a positive and memorable experience!We hope to have you stay with us the next time you are visiting West Sacramento.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hampton Inn West Sacramento on Oct 28, 2023
Thank you for taking the time in sharing a score regarding your past experiences.We look forward to having you stay with us the next time you are traveling to West Sacramento.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hampton Inn West Sacramento on Oct 17, 2023
Thank you for taking the time in leaving us a score.Your scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve.We are thrilled you had a wonderful stay and hope to have you back the next time you are visiting West Sacramento.

10/10 Excellent

deborah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet remodeled hotel
Stayed 1 night in Oct 2023
Response from Hampton Inn West Sacramento on Oct 17, 2023
Thank you for taking the time to giving us a score and providing your feedback in regards to your stay.We are thrilled you had a wonderful stay and hope to have you back the next time you are visiting West Sacramento.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Dated but ok
Dated. This hotel needs basic maintenance. Our shade did not roll up, leaving usbin the dark the entire time. Maintenance came, said maybe it needed to be charged (its electric), and that was not the issue. We gave up. Elevators were wonky. Very wonky. It was clean. Crash pad but nothing spectacular. That being said, the staff was amazing. Y'all have the MOST cheerful breakfast buffet person ever. Shebsmiled, laughed, was friendly and clean. Amazing worker you have there.
Stayed 1 night in Sep 2023
Response from Hampton Inn West Sacramento on Sep 30, 2023
Thank you for taking the time to share your feedback in regards to your previous stay. Unfortunately, from the nature of your comments it appears that we did not live up to your expectations. I want to assure you that we have shared your remarks with our maintenance team to ensure that we can offer the best level of comfort and service to our guest.We are thrilled our team continues to create a positive and memorable experience!We hope that we have the chance to serve you again the next time you are visiting West Sacramento.

10/10 Excellent

Raju, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very comfortable stay. Dining and room service options would make this a much better place to stay.
Stayed 4 nights in Sep 2023
Response from Hampton Inn West Sacramento on Sep 29, 2023
Hello, Very much appreciate your feedback in regard to your previous stay and we are thrilled you had a wonderful stay. We will be sure to share your remarks about dining and room service. We hope to serve you again in the near future.

10/10 Excellent

Ronald Ravendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Sep 2023
Response from Hampton Inn West Sacramento on Sep 25, 2023
Thank you for taking the time to leave us a score based off of your experience with us.We are thrilled you had a wonderful stay, and hope to serve you again in the near future!

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Breakfast was good. Hot and cold options. Rooms clean. We stayed 3 nights. It would be nice to have trash, coffee, toiletries and kleenex cheched daily. But would stay there again.
Stayed 3 nights in Sep 2023
Response from Hampton Inn West Sacramento on Sep 22, 2023
Thank you for taking the time to share your feedback.We are thrilled you had a wonderful stay. We will be starting to service rooms daily in the upcoming future.We look forward to having you stay with us the next time you are visiting West Sacramento.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet sleeping destination and close to the airport for easy drop off of rental car and airport departure.
Stayed 1 night in Sep 2023
Response from Hampton Inn West Sacramento on Sep 21, 2023
Thank you for taking the time to share your experience in regards to your stay.We are thrilled our location made travel a little easier by being close to where you needed to be and having a greats night sleep.We hope to have you stay with us the next time your are visiting West Sacramento.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was quick and the property was clean and quiet.
Stayed 1 night in Sep 2023
Response from Hampton Inn West Sacramento on Sep 9, 2023
Thank you for taking the time to share your experience during your stay.We are thrilled you had a smooth check in and a wonderful stay.We hope to have you stay with us in the near future when traveling to West Sacramento.

10/10 Excellent

STEPHANIE, DE PERE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty!
Response from Hampton Inn West Sacramento on Oct 28, 2023
Thank you for taking the time in leaving us a score!We are thrilled you had a wonderful stay and hope to have you stay with us again in the near future.

8/10 Good

Peggy D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy carpet
Nice hotel but filthy carpet at elevator on second floor. Filthy.
Stayed 1 night in Sep 2023
Response from Hampton Inn West Sacramento on Sep 8, 2023
Thank you for taking the time to share your experience in regards to your stay.Unfortunately, from the nature of your comments it appears that we did not fully live up to your expectations. I want to assure you that we have shared your remarks about the carpet with all our staff members to ensure that we can offer the best level of service to our guest.Again, we truly appreciate you taking the time to provide your feedback.

10/10 Excellent

Jacobo A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place! So convenient in West Sacramento and close to the airport!!
Stayed 1 night in Sep 2023
Response from Hampton Inn West Sacramento on Sep 7, 2023
Thank you for taking the time in sharing your feedback in regard to your previous stay.We are thrilled you enjoyed your stay and that we were in an area that was convenient for your travel needs.We hope to have you stay with us again next time you are visiting West Sacramento.

4/10 Poor

Teri

Stayed 3 nights in Aug 2023
Response from Hampton Inn West Sacramento on Sep 25, 2023
Hello Teri,Thank you for taking the time to leave us a score in regard to your previous stay.Unfortunately, we did not live up to your expectations. Please contact us and share your feedback to ensure that we can offer the best level of comfort and service to our guest.We hope to have the chance to serve you again in the near future.

8/10 Good

Viktor

Stayed 3 nights in Aug 2023
Response from Hampton Inn West Sacramento on Sep 21, 2023
Thank you for taking the time to leave us a score in regards to your previous stay.We hope that you will stay with us again the next time you are visiting West Sacramento.

10/10 Excellent

Darlene

Stayed 1 night in Aug 2023
Response from Hampton Inn West Sacramento on Aug 30, 2023
Hello, thank you for taking in leaving us a score in regard to your previous stay.We are thrilled you had a wonderful stay!We hope to have you back with us the next time you are in town.

10/10 Excellent

Julie

Stayed 2 nights in Aug 2023
Response from Hampton Inn West Sacramento on Sep 18, 2023
Thank you for taking the time in leaving us a score in regards to your previous stay.We are thrilled you had a wonderful stay.We hope to have you stay with us in the near future.

10/10 Excellent

Athena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and nice. Breakfast was really good. The rooms were very clean and nice. Would highly recommend.
Stayed 3 nights in Aug 2023
Response from Hampton Inn West Sacramento on Aug 23, 2023
Thank you for taking the time in sharing your experience in regard to your previous stay.We are thrilled you had a wonderful stay, enjoyed our breakfast and that our team continues to create a positive and memorable experience! We appreciate the recommendation and hope to have you stay with us the next time you are visiting West Sacramento.

10/10 Excellent

Diwaker

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms
Stayed 2 nights in Aug 2023
Response from Hampton Inn West Sacramento on Aug 22, 2023
Thank you for taking the time to share your experience in regard to your previous stay.We are thrilled you had a wonderful stay and that our spacious room was what you needed for your travel needs.We hope to have you stay with us again the next time you are visiting West Sacramento.

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the carpets were clean and fresh. The staff was very helpful and welcoming breakfast was great - nice variety of offerings. We would stay there again, definitely.
Stayed 1 night in Aug 2023
Response from Hampton Inn West Sacramento on Aug 20, 2023
Thank you for taking the tie in sharing your experience in regard to you stay.We are thrilled you had a wonderful stay, enjoyed breakfast and that our team continues to create a positive and memorable experience! It is through feedback we are able to learn and grow and make every guest experience a positive and pleasant one.We look forward to having you stay with us the next time you are staying in town!

6/10 Okay

Ramin

Stayed 1 night in Jul 2023
Response from Hampton Inn West Sacramento on Aug 4, 2023
Thank you for taking the time to share your experience in regard to your previous stay.We would love to hear what we could have done to improve your stay with us. Please contact us and share your comments. We strive to exceed all expectations.We hope to have you stay with us the next time you are in town.

6/10 Okay

Everardo

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Hampton Inn West Sacramento on Jul 25, 2023
Thank you for taking the time to share you experience regarding your stay.We would love to hear what we could have done to improve your stay with us. Please contact me and share your comments. We strive to exceed all expectations.We haope to have you stay with us again in the neara future.

8/10 Good

Jordany

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So I stayed here after coming from LA, and this hotel looks old but not that old. What I like about this hotel was the breakfast, it was yummy but could use to change up the menu not just have eggs, home style potatoes and a different type of sausages. Another thing I like about this hotel is the rooms, it had a very nice and modern cooling system and the beds where nice, what I does need is new lights, tv, paint, internet needs to speed up a bit, it wasn’t as modern as I hoped. The last thing was the pool. It wasn’t as crowded and it was surprisingly warm, so I liked it very much. One thing I would have is an entertainment room of some sort for kids to have fun and play, or something for the family. Overall I like this hotel it was very friendly and quiet.
Stayed 4 nights in Jul 2023
Response from Hampton Inn West Sacramento on Jul 18, 2023
Thank you for taking the time to share your feedback in regards to your previous stay.We are thrilled you had a wonderful stay and will be sure to share your suggestions with our team, It is through feedback we are able to learn and grow and make every guest experience a positive and pleasant one.We hope to have you stay with us the next time you are vising West Sacramento.

10/10 Excellent

Meagen

Travelled with family
Liked: Cleanliness, staff & service
This is a great location to
Stayed 1 night in Jul 2023
Response from Hampton Inn West Sacramento on Jul 16, 2023
Thank you so much for taking the time in sharing your feedback. We are thrilled to hear that our location worked out great for your travel needs.We hope to have you stay with us the next time you are visiting West Sacramento.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid spot to say with the family
It was a great stay. Originally from the Bay area, we came to visit family and were impressed with the overall quality and cleanliness of the property. It was very convenient to get to wherever we needed to go. Solid spot to stay with the family.
Stayed 3 nights in Jul 2023
Response from Marlene on Jul 7, 2023
Thank you so much for taking the time to share you feedback in regards to your previous stay.We are thrilled you had a wonderful stay, and hope to have you and your family stay with us the next time you are visiting town!

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from Hampton Inn West Sacramento on Jul 25, 2023
Thank you for taking the time to share you experience regarding your stay.We are thrilled you had a wonderful stay and hope to have you stay with us the next time you are in town.

10/10 Excellent

Jacobo A.

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service as always
Stayed 1 night in Jul 2023
Response from Hampton Inn West Sacramento on Jul 3, 2023
Thank you for taking the time to share your experiences!We are thrilled to know you enjoyed your stay!Hope to see you again the next time you are in town.

10/10 Excellent

Karla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Breakfast was good. The customer service provided was great! Room was clean.
Stayed 2 nights in Jun 2023
Response from Hampton Inn West Sacramento on Jun 30, 2023
Hello Karla!Thank you for taking the time in sharing your feedback in regards to your previous stay!We are thrilled you had a wonderful stay and our team continues to create a positive and memorable experience! It is through feedback we are able to learn and grow and make every guest experience a positive and pleasant one.We hope to see you the next time you are staying in town.

10/10 Excellent

Celene

Stayed 1 night in Jun 2023
Response from Hampton Inn West Sacramento on Jul 15, 2023
Thank you for taking the time in leaving us a score based off of your previous stay.We are thrilled you had a wonderful and hope to have you stay with us again in the near future.

10/10 Excellent

Arnold

Stayed 2 nights in Jun 2023
Response from Hampton Inn West Sacramento on Jul 11, 2023
Thank you for taking the time in leaving us a score in regards to your previous stay. We are thrilled you had a wonderful stay and hope to have you stay with us the next time you are in town.

6/10 Okay

Ignacio

Stayed 2 nights in Jun 2023
Response from Hampton Inn West Sacramento on Jun 21, 2023
Thankyou for taking the time to share your experience regarding your past stay.Your score is one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve.We hope to have you stay with us the next time you are visiting West Sacramento.

10/10 Excellent

joyce

Stayed 1 night in Jun 2023
Response from Hampton Inn West Sacramento on Jul 9, 2023
Thank you for taking the time in leaving a score in regards to you previous stay with us.We're thrilled you had a wonderful stay and hope to have you stay with us again in the near future.

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hampton Inn West Sacramento on Jun 16, 2023
Thank you for taking the time in leaving a score based off your experience during your stay.We hope to have you stay with us the next time you are visiting West Sacramento.