Pool

Reviews of Wyndham Sacramento

3.5 out of 5
Wyndham Sacramento
5321 Date Ave, Sacramento, CA

Reviews

7.0

Good

Rating 10 - Excellent. 295 out of 1004 reviews" "
Rating 8 - Good. 257 out of 1004 reviews" "
Rating 6 - Okay. 188 out of 1004 reviews" "
Rating 4 - Poor. 144 out of 1004 reviews" "
Rating 2 - Terrible. 120 out of 1004 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Tson-telle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, super clean rooms. Enjoyed our stay
Stayed 1 night in Mar 2024
Response from Parveen Chand on Mar 26, 2024
Thank you very much for your kind words! We're thrilled to hear that you had a wonderful stay with us and that you found our staff accommodating and our rooms clean. Providing exceptional service and maintaining high cleanliness standards are top priorities for us. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Celeste

Travelled with family
One entrance was inconvenient
Stayed 3 nights in Mar 2024
Response from Parveen Chand on Mar 26, 2024
thank you for staying with us. We at Wyndham Sacramento truly appreciate your business.

8/10 Good

Muni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing says free breakfast, but was was not saved free breakfast
Stayed 1 night in Mar 2024
Response from Parveen Chand on Mar 26, 2024
hello Muni, thank you for your business. Please accept my sincere apology for the for the miss communication. When you have a moment can you please share that information with me regarding free breakfast. I want to make sure that correction is applied to online media to prevent another customer dissatisfaction. thank you for staying with us.

6/10 Okay

Gail

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heater in the room was really loud when running.
Stayed 1 night in Mar 2024
Response from Parveen Chand on Mar 26, 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the loud heater in your room. Your feedback is invaluable to us, and we'll make sure to address this issue promptly to ensure a more comfortable and peaceful stay for our guests in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

2/10 Terrible

Scott

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used Expedia to book 2 nights. I’ve stayed here before so I knew what to expect. Facilities are pretty run down. I ended only needing to stay 1 of the 2 nights I checked out and the girls at the desk said they can’t refund me the second night the refund would go thru Expedia then denied my refund.
Stayed 2 nights in Mar 2024
Response from Parveen Chand on Mar 26, 2024
Thank you for taking the time to share your experience with us. We're sorry to hear that you found our facilities to be run down and that you encountered difficulties with your refund for the second night booked through Expedia. We understand your frustration, and we apologize for any inconvenience this may have caused.It's important for us to clarify that refunds for bookings made through third-party platforms such as Expedia are typically handled by the booking platform itself. However, we will certainly look into this matter further and communicate with Expedia to ensure that the refund process is properly facilitated.We appreciate your loyalty as a returning guest, and we apologize for falling short of your expectations this time. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Okay

ADAM PETER WILSON, WARE

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Parveen Chand on Mar 26, 2024
thank you for staying with us. We at Wyndham Sacramento truly appreciate your business.

8/10 Good

Roger

Liked: Staff & service
She is an old girl in need of a makeover but she handles the Camelia Classic Dart Event perfectly.
Stayed 1 night in Feb 2024
Response from Parveen Chand on Mar 26, 2024
thank you for staying with us. Best Regards,

6/10 Okay

Margarete

Travelled with family
Disliked: Staff & service
Problems with the room keys, unfriendly staff at check-in, and loud and inconsiderate guests yelling in the halls. Just was not a great experience.
Stayed 1 night in Feb 2024
Response from Parveen Chand on Mar 26, 2024
hank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that you experienced problems with the room keys, encountered unfriendly staff at check-in, and were disturbed by loud and inconsiderate guests in the halls. This is not the level of service we strive to provide, and we understand how these issues can impact your overall experience. Your feedback is extremely important to us, and we will address these concerns with our team to ensure that we improve in these areas. We hope you will give us another chance to exceed your expectations in the future. If there's anything else you would like to discuss or if there's anything we can do to make it right, please don't hesitate to reach out. We value your feedback and appreciate the opportunity to improve.

6/10 Okay

Ana

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Parveen Chand on Mar 26, 2024
thank you for staying with us. We at Wyndham Sacramento truly appreciate your business.

10/10 Excellent

Cat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great spot just for a 1 night stay.
Stayed 1 night in Feb 2024
Response from Parveen Chand on Mar 26, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us, even if it was just for one night. We strive to provide a comfortable and pleasant experience for all our guests, and we're glad we could meet your expectations. If you have any further comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Parveen Chand on Mar 26, 2024
thank you for staying with us. We at Wyndham Sacramento truly appreciate your business.

6/10 Okay

Renee

Average
Stayed 2 nights in Feb 2024
Response from Parveen Chand on Feb 8, 2024
thank you for staying with us. I am sorry to hear about your disappointment with the property. I hope we resolved your concerns before you departed. Please accept our sincere apology for the inconvenience. We are Wyndham Sacramento truly appreciate your business.Bests Regards,

6/10 Okay

Randy

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Parveen Chand on Feb 8, 2024
thank you for staying with us. I am sorry to hear about your disappointment with the property. I hope we resolved your concerns before you departed. Please accept our sincere apology for the inconvenience. We are Wyndham Sacramento truly appreciate your business.Bests Regards,

6/10 Okay

Elisa

Stayed 1 night in Jan 2024
Response from Parveen Chand on Feb 8, 2024
thank you for staying with us. I am sorry to hear about your disappointment with the property. I hope we resolved your concerns before you departed. Please accept our sincere apology for the inconvenience. We are Wyndham Sacramento truly appreciate your business.Bests Regards,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Parveen Chand on Feb 8, 2024
thank you for staying with us. I am sorry to hear about your disappointment with the property. I hope we resolved your concerns before you departed. Please accept our sincere apology for the inconvenience. We are Wyndham Sacramento truly appreciate your business.Bests Regards,

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Parveen Chand on Feb 8, 2024
thank you for staying with us. I am sorry to hear about your disappointment with the property. I hope we resolved your concerns before you departed. Please accept our sincere apology for the inconvenience. We are Wyndham Sacramento truly appreciate your business.Bests Regards,

10/10 Excellent

Samia

Stayed 1 night in Dec 2023
Response from Parveen Chand on Feb 8, 2024
hello Samia, Thank you for providing us with your feedback. We at Wyndham Sacramento truly appreciate your business.Bests Regards,

4/10 Poor

William

Travelled with family
Liked: Cleanliness
No Internet service available
Stayed 1 night in Dec 2023
Response from Parveen Chand on Feb 8, 2024
Hello William, I am very sorry to hear that there was no internet connection in your room. Internet connection is not showing any disruption during your visit. Please accept our sincere apology for the inconvenience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
Hotel had NO HEAT, NO AC, NO TV CABLE. Horrible stay.
Stayed 2 nights in Oct 2023
Response from Parveen Chand on Feb 8, 2024
hello, thank you for your review. Truly disappointed to hear about your experience with us. We do provide Direct TV with individual PTAC units in all guests' room. I truly hope you reported the matter to Front Desk and it was resolved promptly. Engineering Team is available for assistance.Please accept our sincere apologies.

6/10 Okay

Crystal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Parveen Chand on Feb 8, 2024
thank you for staying with us. I am sorry to hear about your disappointment with the property. I hope we resolved your concerns before you departed. Please accept our sincere apology for the inconvenience. We are Wyndham Sacramento truly appreciate your business.Bests Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Troy

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023
Response from Parveen Chand on Dec 4, 2023
hello Alisa, thank you for choosing our property. We truly value you as our guest and appreciate your sincere feedback regarding the service.Looking forward to serving you in near future.Regards,

2/10 Terrible

Ajit

Stayed 1 night in Nov 2023
Response from Parveen Chand on Feb 8, 2024
thank you for staying with us. I am sorry to hear about your disappointment with the property. I hope we resolved your concerns before you departed. Please accept our sincere apology for the inconvenience. We are Wyndham Sacramento truly appreciate your business.Bests Regards,

4/10 Poor

sonia

Stayed 1 night in Nov 2023
Response from Parveen Chand on Feb 8, 2024
thank you for staying with us. I am sorry to hear about your disappointment with the property. I hope we resolved your concerns before you departed. Please accept our sincere apology for the inconvenience. We are Wyndham Sacramento truly appreciate your business.Bests Regards,

4/10 Poor

Eric

Travelled with family
Disliked: Staff & service, amenities
average hotel, maid service had to be requested did not know that, rock hard bed, no restaurant never will go back here again
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 27, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Rosemary

Travelled with family, Business traveller
Liked: Amenities
Nice place, nice staff
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 27, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was so top tier very nice and friendly helped me with everything I needed!
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 27, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 27, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Aurelio Ulises

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a lot of work
The first room was on horrible condition. And dirty, the second was better. But, still i won't recommend it.
Stayed 3 nights in Nov 2023
Response from Front Desk on Nov 27, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good easy location helpful employees clean rooms. The only complaint was the elevator the building is older and so is the very slow small and dark evevator... i hope this can be updated someday... otherwise it was a pleasant stay
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 27, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Parveen Chand on Nov 13, 2023
hello Ronald, thank you so much for your business. And, we truly appreciate your feedback.

6/10 Okay

Terence

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Parveen Chand on Nov 13, 2023
Hello Terence, thank you for booking with us. Greatly appreciate your feedback regarding your stay.regards,

8/10 Good

Matthewe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Parveen Chand on Nov 13, 2023
Hello Mathew, thank you for booking with us. Greatly appreciate your feedback regarding your stay.regards,

6/10 Okay

Rina

Travelled with family and small children, Business traveller
Disliked: Staff & service
The breakfast included that was part of the reservation is not free lol , the room shower we got i a bit rusty and the conditioner doesn’t come out at all ,
Stayed 1 night in Nov 2023
Response from Parveen Chand on Nov 13, 2023
Hello Rina, thank you for booking with us. Greatly appreciate your feedback regarding AC and rusty shower. Please accept our sincere apologies for the inconvenience.thank you kindly,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Parveen Chand on Nov 13, 2023
Hello Jennifer, thank you for booking with us. Greatly appreciate your feedback.thank you kindly,

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and quiet
When I saw the property I realized I had stayed there before when it was the Crowne Plaza. Very nice stay, very quiet, even though it's right next to the freeway. Front desk night staff went above and beyond. I will definiely stay here again.
Stayed 2 nights in Oct 2023
Response from Parveen Chand on Nov 13, 2023
Hello Jan, thank you for booking with us. Greatly appreciate your feedback. Very nice to hear about your experience with front desk personals.thank you kindly,

10/10 Excellent

Armani

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Parveen Chand on Nov 13, 2023
Hello Armani, thank you for booking with us. Greatly appreciate your feedback.thank you kindly,

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Oct 2023
Response from Parveen Chand on Nov 13, 2023
Hello Alan, thank you for booking with us. Greatly appreciate your feedback.thank you kindly,

10/10 Excellent

Alisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel overall. Feels very safe with a lot of restaurants in close proximity. Front desk staff was incredibly kind, helpful and courteous on my arrival.
Stayed 1 night in Oct 2023
Response from Parveen Chand on Nov 13, 2023
Hello Alisa, thank you for booking with us. Greatly appreciate your feedback.thank you kindly,

6/10 Okay

Lorine

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Parveen Chand on Nov 13, 2023
Hello Lorine, thank you for booking with us. Greatly appreciate your feedback.thank you kindly,

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Will never come back or trust the brand
Felt dirty. Smelled, and couldn’t even use the pool because there was a group of teens drinking and partying in the area.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Rafael

Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Danielle M

Stayed 5 nights in Oct 2023
Response from Parveen Chand on Nov 13, 2023
Hello Danielle, thank you for booking with us. Greatly appreciate your feedback regarding your stay.regards,

6/10 Okay

Monica

Liked: Room comfort
Okay stay
The place was super out dated, pictures online not matching the look of it now, super dark and dingy in lobby. bed was comfortable, stains on curtains in room and lamp shades, sink in bathroom slow draining, sticky black stuff on counter top in bathroom, when I was there the entrance to the stair case was locked? Outside room door on wall looked like there was blood splatters on wall, checking in the guy that helped me was hard to understand and not very pleasant, lacked friendliness
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Haonan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the privateness of it, didn't like the location
Stayed 4 nights in Oct 2023
Response from Parveen Chand on Nov 13, 2023
Hello Nicholas, thank you for booking with us. Greatly appreciate your feedback.thank you kindly,

2/10 Terrible

Nefertiti

Business traveller
Disliked: Cleanliness, property conditions & facilities
It was not clean at all. Hair all in the shower and floor then room had a bad scent. Only one elevator for whole hotel They remodeled the lobby but not the rooms. In a bad area too.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you for your review. We look forward to your next stay with us. - Hotel Management