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Reviews of Hampton Inn & Suites Center

2.5 out of 5
Hampton Inn & Suites Center
141 Express Blvd, Center, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 117 out of 250 reviews" "
Rating 8 - Good. 75 out of 250 reviews" "
Rating 6 - Okay. 29 out of 250 reviews" "
Rating 4 - Poor. 11 out of 250 reviews" "
Rating 2 - Terrible. 18 out of 250 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Stayed 2 nights in Jan 2024

8/10 Good

Deborah

Breakfast Staff should not be playing loud Mexican music in breakfast area around guests who are trying to eat a quiet meal.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in a small town
The hotel was clean and the bed comfortable. Good breakfast! Room needed so TLC, bathroom sink drain plug was broke, toilet paper dispenser missing and cover for bathroom light fixture missing. Didn't detract from our overall stay, just wanted to mention it.
Stayed 1 night in Oct 2023

10/10 Excellent

Narciso

Stayed 2 nights in Oct 2023

6/10 Okay

Justin

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathrooms needs vents for showering, there were mold on the ceilings
Stayed 2 nights in Sep 2023

6/10 Okay

Stanley, Harker Heights

Disliked: Property conditions & facilities
Surprised to learn this property was recently renovated.
Stayed 1 night in Aug 2023

10/10 Excellent

Tru

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and modern
Stayed 1 night in Aug 2023

6/10 Okay

Robin

Stayed 1 night in Jul 2023

6/10 Okay

Allan

Liked: Cleanliness, property conditions & facilities
The wifi did not work at all and I could not make a phone call from my room. Had to go out side to make a call or send a text. very inconvenient. tried to get help but was unable to get it fixed.
Stayed 1 night in Jun 2023

8/10 Good

CHARLES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, friendly staff. Skip breakfast.
Everything was great except breakfast. Sausage and omelette texture was like rubber and was not good. Potatoes okay. I think Hilton needs to improve on their breakfast. Bagels fell apart before toasting. Staff was great, pool was clean, rooms immaculate and spacious.
Stayed 1 night in Jun 2023

2/10 Terrible

Desheka hun

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
When we arrived on Saturday, I paid $150 for a room that was soak and wet on the floor from the air conditioner leaking and making a horrible noise and kept cutting off and would make the room super HOT and it had a smell to the room from the water leaking. The next day I asked to change rooms and the front seat clerk told me to arrive back about 2 and she would give me the first room available, Least to say I came back at 2 and she said give them 30 more minutes, which I gave them 35 minutes and when I went back in she said it wasn’t ready to give them 20 more minutes, least to say after 30 more minutes my room still was ready. I wasn’t able to check in until 3:30 or a little after. That kind of service was not worth the money that I spent on the rooms. Breakfast was HORRIBLE as well, the potatoes was not cooked fully.
Stayed 2 nights in Jun 2023

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2023

2/10 Terrible

Sheri

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Property was under construction, which we were NOT informed of. Hotel wasn’t clean at all. Check-in was late. Very disappointed. I usually associate the Hilton name with upper class hotels, but this one is NOT!
Stayed 1 night in Jun 2023

4/10 Poor

Deborah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: Clean room, nice cold AC, good water pressure. Helpful and friend front-desk. Cons: Hotel is still under renovation, even though the Hampton/Hilton website no longer has the disclosure. Supposed to have been completed by 31-May. Subpar breakfast in dirty meeting room/storage. Doesn't look like it will be completed any time soon. Smell of mold/mildew in left elevator shaft. No AC in the 2nd or 3rd floor hallways.
Stayed 1 night in Jun 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
In the midst of remodeling one would think the staff would be nicer and they might try to compensate a little by a better breakfast. That did not happen. The breakfast had completely melted ice, old bananas, empty trays, and no service. Hampton management should be embarrassed.
Stayed 1 night in May 2023

4/10 Poor

Frank

Disliked: Cleanliness
Didn’t tell us it was under construction Room number was on the floor due to the new wallpaper The carpeting in the halls was loose almost trimmed several times and sticky in the rooms
Stayed 2 nights in May 2023

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We've stayed at this property several times in the past year. This time, the dinning area was under construction. One of the conference rooms was converted to the breakfast buffet, but the breakfast was understandably subpar. We'll return, but in several months, once the construction is complete.

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Jennifer, Shreveport

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet paper holder was broken, only had one towel, room cleanliness was lacking
Stayed 1 night in Feb 2023

10/10 Excellent

teronda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent services, clean smell good. The breakfast on Saturday was awesome.
Stayed 1 night in Dec 2022

6/10 Okay

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncomfortable beds and bad internet service.
Stayed 1 night in Nov 2022

2/10 Terrible

Amy

Stayed 1 night in Nov 2022

2/10 Terrible

djuana

Stayed 1 night in Sep 2022

2/10 Terrible

Trinna

Disliked: Staff & service
Terrible customer
We arrived at the hotel at 2pm after traveling 350 miles. We were tired. We know check in is at 3pm but thought we would inquire about the possibility of an early checking in. We were treated quite rudely. No one bothered to check to see if our room might be ready. We were told they do not ALLOW early check in. We were so appalled by the poor customer service that, although our room was guaranteed, we decided not to stay at your facility. There are plenty of hotels to choose from and we have never encountered this lack of courtesy upon checking in before. In the future - yours will be the last on our list. To be clear - it's not that our request was refused. It was the manner in which it was refused. We did not try to check in at NOON. It was 2pm. Surely some of your rooms had to be available - but no one bothered to even check. If this is in fact your company policy, it is not in line with your competitors.
Stayed 1 night in Sep 2022

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A girl & her dog
I want to start by saying, I visit Joaquin 1-2 times a year to visit my mom. This was the first year I was able to bring my pup along with me. There is only one hotel in Joaquin and they are NOT pet friendly but lucky for us this Hampton was! Me and my pup had a great stay, room was nice and clean, the hotel all around was clean and I especially like that on one side is a field I was able to let my dog run around and do her business. So all future stays will definitely be here at the Hampton in Center! Also the lady who worked Sunday 8/28 is an angel, and was the most kind lady I’ve ever experienced when I’ve stayed at any hotel anywhere, so genuine!
Stayed 2 nights in Aug 2022

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

SHEILA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent
Stayed 1 night in Aug 2022
Response from Michelle Johnson on Aug 10, 2022
Hi Sheila. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Hampton Inn & Suites.

10/10 Excellent

Natalia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only one night with our rescue dog (Staffordshire) This hotel is a dog friendly, specially at the front desk. We loved the way she welcomed us and our dog. Breakfast was good and we had he opportunity to taste “Texas” in a delicious warm waffle shape, everything was clean.
Stayed 1 night in Jul 2022
Response from Michelle Johnson on Jul 26, 2022
Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Hampton Inn & Suites.

4/10 Poor

Anne

Stayed 1 night in Jul 2022
Response from Michelle Johnson on Jul 26, 2022
Hi Ann. Thank you for your review. We regret that your experience at Hampton Inn & Suites did not meet your expectations. Your feedbacks will help us improve our services.

10/10 Excellent

james

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Staff is awesome.
Stayed 1 night in Jul 2022
Response from Michelle Johnson on Jul 26, 2022
We’re happy to see your review here James. It will help us improve our services and provide a better experience to you again. It was great to have you at Hampton Inn & Suites.

6/10 Okay

Marsha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not happy with limited parking and trash overflowing out of trash cans.
Stayed 1 night in Jul 2022
Response from Michelle Johnson on Jul 26, 2022
Hey Marsha, Thank you for your valuable comments. We apologize for the inconvenience you had.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Jun 2022
Response from Michelle Johnson on Jul 4, 2022
Hi, thank you for taking the time to leave us a review. We pride ourselves on Customer Service. Thank you,

8/10 Good

Dirk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Michelle Johnson on Jul 4, 2022
Thank you, Dirk, for your review, we’re so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Earnestina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is great. Stay here; you won’t regret it!
I enjoyed my stay. Staff was very friendly and helpful if you needed anything. Room was clean when requested. Extra Towels was brought to my room when needed. Breakfast was great. Overall, I enjoyed my stay.
Stayed 4 nights in Jun 2022
Response from vkk on Jun 22, 2022
thank you.

8/10 Good

Johnnie

Travelled with family
Liked: Staff & service, room comfort
Not very good
Room a/c did not cool the room. Called the desk but no one answered. Finally the a/c kicked on, but only cooled for 45 mins then back to just fan. All floor material was sticky from some residue.
Stayed 1 night in Jun 2022
Response from vkk on Jun 22, 2022
We are upgrading the AC units as we speak. appreciated your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from VKK on Jun 22, 2022
thank you.

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Terrible cell phone reception . No pen or paper. Mediocre breakfast
Stayed 1 night in May 2022
Response from vkk on Jun 22, 2022
thank you. cell phone reception is based on the carrier

8/10 Good

Nanci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from vkk on Jun 22, 2022
thank you.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are very hard and uncomfortable. The rest of the hotel was nice and okay breakfast. Nice staff.
Stayed 1 night in Apr 2022

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Carol, Mineola

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Our room had a few maintenance issues that we felt like we should share. Not huge problems for us, but it might be for some travelers. The bathtub drain plug wouldn't hold up in the drain position, so the water remained in the tub. Not very pleasant. Also the toilet seat was loose and needed to be tightened down. The movement of this toilet seat is bothersome, especially for the elderly. We love staying at your hotel, and will do so again, as we travel through Center frequently, but we hope these little maintenance items will be repaired. Thanks and have a wonderful day!
Stayed 1 night in Jan 2022
Response from vk on Mar 2, 2022
Thank you very much for the detailed feedback. We certainly take it seriously and would like to make it right for the next guest.

10/10 Excellent

Kristal

Stayed 1 night in Jan 2022
Response from VK on Mar 2, 2022
THANK YOU

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Thank you so much for a awesome experience with our stay. I took my 2 granddaughters for a new years slumber party and we had a awesome stay. The room was great and we loved it. Comfortable beds and nice and clean.
Stayed 1 night in Dec 2021
Response from VK on Mar 2, 2022
Thank you very much for your kind comments. Hope we can serve you on next accommodation need again!

6/10 Okay

Kristy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2021

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was no one at the front desk multiple times. We only had 2 bath towels and 2 washcloths in our room. We were only staying the night, however, there were two of us. Therefore, we had to reused our towels the next morning.
Stayed 1 night in Dec 2021

10/10 Excellent

Carol, Mineola

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Dec 2021

2/10 Terrible

Luis E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero Wi-Fi!!!!
Stayed 4 nights in Nov 2021

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price
Stayed 2 nights in Nov 2021

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2021