Exterior

Reviews of Fairfield Inn & Suites Ruston

2.5 out of 5
Fairfield Inn & Suites Ruston
1707 Roberta Ave, Ruston, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 292 out of 473 reviews" "
Rating 8 - Good. 119 out of 473 reviews" "
Rating 6 - Okay. 42 out of 473 reviews" "
Rating 4 - Poor. 9 out of 473 reviews" "
Rating 2 - Terrible. 11 out of 473 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the front deck clerks to the kitchen staff, everyone was very hospitable. Breakfast had lots of choices for all family members and people on special diets. Would stay here again
Stayed 1 night in Apr 2024
Response from CK Givens on Apr 7, 2024
Dear Sylvia,Thank you for taking the time to share details about your solid stay with others. We are thrilled you had such great interactions with our fine staff, whom we are so fortunate to have! I am also glad our variety of breakfast items suited your personal needs... look forward to having you back!

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service
The only real issue that was resident was the gym was not available.
Stayed 2 nights in Mar 2024
Response from CK Givens on Apr 1, 2024
Dear Keith,Thank you for sharing your thoughts on your stay with others. We apologize as the gym is down for renovations, however we do offer all of our guests the opportunity to work out at Anytime Fitness, a full service facility, which is 24 hours and right down the road.... I'm hoping that option was presented to you at the desk.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Mar 2024
Response from CK Givens on Mar 28, 2024
Dear Michael,Thank you for taking the time to share your thoughts with the general public on your stay with us! We look forward to having you back with us soon.

10/10 Excellent

Pamela

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from CK Givens on Mar 27, 2024
Dear Pamela,Thank you for taking the time to share your thoughts on your solid stay with the public. We hope to see you again soon!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for one night
Stayed 1 night in Mar 2024
Response from CK Givens on Mar 22, 2024
Dear Jake,Thank you for your 5 of 5!! We are thrilled you shared your thoughts with the public.. safe travels!

8/10 Good

Lissa

Travelled with family
Liked: Staff & service
Average place to stay, needs renovations.
Stayed 1 night in Mar 2024
Response from CK Givens on Mar 15, 2024
Dear Lissa,Thank you for taking the time to share your thoughts on your stay with the public. We are slated to undergo a full renovation later this year. We do hope you come back and let us know what you think of the changes once we renovate... safe travels!!

10/10 Excellent

Miranda

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from CK Givens on Mar 12, 2024
Dear Miranda,Thank you for taking the time to share your experience with others. We can't wait to have you back with us!!

6/10 Okay

Agatha

Travelled with pets
Air conditioner was out
Stayed 1 night in Mar 2024
Response from CK Givens on Mar 8, 2024
Dear Agatha,Thank you for taking the time to share your experience with the public. We apologize for the inconvenience of the air conditioner, which has been addressed by maintenance. Please always let us know, in real time, what we can do for you... it would be our pleasure to do so.

6/10 Okay

N'shan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room I booked per the description and picture had a full size sofa bed and seating area. The room I was given at checkin was much smaller and did not have a sofa sleeper at all.
Stayed 1 night in Feb 2024
Response from CK Givens on Feb 22, 2024
Dear N'shan,Thank you for staying with us and sharing your experience about your stay. If you booked through Expedia, or any other third party, they are not alway able to guarantee a certain type of room.. its based on availability.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very clean, very friendly. If you are sensitive to noise, make sure you ask for a room opposite the highway. It was very noisy. Breakfast was great.
Stayed 1 night in Feb 2024
Response from CK Givens on Feb 14, 2024
Dear Meredith,Thank you for taking the time to share your thoughts on your stay. We are thrilled you had a great experience. We are so very fortunate to have such great associates. We do offer complimentary ear plugs for those who do feel the highway noise bothers them. We look forward to having you back soon!

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from CK Givens on Mar 22, 2024
Dear James,Thank you for taking the time to share your thoughts on your stay with us...5 out of 5 can't be beat! Hope to see you again soon

10/10 Excellent

Becky

Travelled with family
Liked: Amenities, property conditions & facilities
Very comfortable room and got a good nights sleep. Would highly recommend
Stayed 1 night in Jan 2024
Response from CK Givens on Feb 2, 2024
Dear Becky,Thank you for taking the time to share the details of your comfortable stay with others. We look forward to seeing you again soon!! Safe travels!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CK Givens on Jan 29, 2024
Dear Mark,Thank you for taking the time to share your thoughts on your stay with us at the Fairfield by Marriott of Ruston. Valuable input from guests like yourself helps us improve our overall ability to deliver the best possible guest experience.

8/10 Good

burl

Business traveller
Liked: Amenities, property conditions & facilities
music playing on outside speakers during the daytime was loud and annoying,making it difficult to sleep because i was there working a night and trying to sleep during the day
Stayed 3 nights in Jan 2024
Response from CK Givens on Jan 17, 2024
Dear Burt,Thank you for staying with us, and for sharing your thoughts with the community.. We do play music from 9am until 6pm out front, however in the future we can look to position you away from the speakers, or if you bring it to the attention of the manager on site, we would be happy to turn it down for you as well.. We hope to see you again soon.

8/10 Good

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If your room is on the I-20 side, expect a lot of noise from cars & trucks.
Stayed 2 nights in Jan 2024
Response from CK Givens on Jan 17, 2024
StanleyThank you for taking the time to share your thoughts on your stay with us at the Fairfield by Marriott of Ruston. Valuable input from guests like yourself helps us improve our overall ability to deliver the best possible guest experience. We do have sound dampening windows however it doesn't completely cancel out highway noise. We also have earplugs available at the front desk- and they're always complimentary..

8/10 Good

Junebelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is okay, but eggs taste fake. The turning point going to the hotel can be somewhat confusing, make sure you're not turning on I-20 or it will cause you 20 minutes to get back.
Stayed 1 night in Jan 2024
Response from CK Givens on Jan 15, 2024
JunebelynThank you for taking the time to share valuable feedback with the community.. we greatly appreciate that! I apologize for the i20 on ramp, as it does run right next to Roberta Avenue, we will continue to see if we can post better signage. As far as the eggs, this is the Marriott standard and we will share your comments with the Food and Beverage department at corporate. We do hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CK Givens on Jan 11, 2024
MichaelThank you for taking the time to share your thoughts on your stay with us at the Fairfield by Marriott of Ruston. Valuable input from guests like yourself helps us improve our overall ability to deliver the best possible guest experience.We hope to see you again soon

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for your buck.
It was actually an amazing stay. The first room we were issued smelled like smoke and I was quickly moved to a better room. If you're looking for a hotel with great customers and top flight amenities this is your stop.
Stayed 1 night in Dec 2023
Response from CK Givens on Dec 30, 2023
AnthonyThank you so much for taking the time to share your thoughts on your stay with everyone! I apologize for the room you initially were presented, but am thrilled you got to experience our wonderful staff who we are so fortunate to have!! We look forward to having you again.. have a happy and healthy New Year!!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Stayed 2 nights in Dec 2023
Response from CK Givens on Dec 18, 2023
AnthonyThank you for staying with us at the Fairfield, and taking the time to share your thoughts with the public. We hope to see you again soon!

10/10 Excellent

David

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Easy checkin. Clean. Good breakfast. Friendly staff. 50 dollar pet fee a little excessive.
Stayed 1 night in Dec 2023
Response from CK Givens on Dec 18, 2023
DavidThank you for taking the time to share your thoughts on your stay. We appreciate the thoroughness of your review, and thank you for the kind words as well! We hope to see you again soon!!

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Noisy rooms on interstate-20 side. Curtains were shredded on arrival, so question what else I missed in cleanliness and preparation. Desk staff were friendly and apologetic.
Stayed 1 night in Dec 2023
Response from CK Givens on Dec 18, 2023
MichaelThank you for taking the time to share your experience with others. Should there be excessive highway noise we do have complimentary ear plugs available at the front desk. We had the curtains changed out as well. Have a happy holiday!

10/10 Excellent

Anne

Stayed 2 nights in Dec 2023
Response from CK Givens on Dec 11, 2023
Dear Anne,Thank you for taking the time to share your thoughts on your stay with us! We value your feedback and are thrilled that you chose to stay with us at the Fairfield.. we do hope to see you again soon! Have a very happy holiday!!

10/10 Excellent

Shameka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CK Givens on Dec 11, 2023
Dear Shameka,Thank you for staying with us at the Fairfield! We value your input, and greatly appreciate you taking the time to share your thoughts with others. Have a great holiday season and we hope to see you again soon!

6/10 Okay

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CK Givens on Dec 6, 2023
SarahThank you for choosing to stay with us at the Fairfield by Marriott of Ruston. We know you have many choices when you travel and truly appreciate you choosing to stay with us. Thank you for taking the time to provide us valuable feedback regarding your recent stay. This information allows us to continue to strive to provide the best possible guest experience.

6/10 Okay

Walter

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from CK Givens on Dec 18, 2023
WalterThank you for sharing your thoughts on your stay with us. We are sorry we fell up short in some areas, and hope that you choose to stay with us again and provide us the opportunity to shine! Happy Holidays!

10/10 Excellent

Spencer

Stayed 2 nights in Nov 2023
Response from CK Givens on Dec 6, 2023
SpencerThank you for a great score! We are thrilled you enjoyed your experience with us. We hope you stay with us again soon!!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CK Givens on Dec 6, 2023
JohnThank you for taking the time to review us! We look forward to having you back soon!

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 2 nights in Nov 2023
Response from CK Givens on Dec 6, 2023
JanetThank you for the positive words!! We would love to have you back!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
My tub drain in 220 was loose and broken and I couldn’t get NBC, but that’s not y’alls fault. My main thing I liked was not many people there and it was quiet.
Stayed 1 night in Nov 2023
Response from CK Givens on Dec 6, 2023
DavidThank you for staying with us. I appreciate your thorough feedback, it is how we continue to get better... We look forward to you staying with us again!

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and very clean!
Stayed 1 night in Oct 2023
Response from CK Givens on Oct 27, 2023
Dear Candace,Thank you for staying with us at the Fairfield and taking the time to offer your thoughts about your stay. We are thrilled our staff made your stay enjoyable, and you were happy with the condition of things at the hotel. Travel safely and we hope to see you soon!!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but close to i20. A little noisy
Stayed 1 night in Oct 2023
Response from CK Givens on Oct 17, 2023
Dear Emily,Thank you for taking the time to share your experience with others, we do our best to dampen the highway noise with our insulation and special pained windows, but still have to deal with the highway.... we sure hope to see you again soon!

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was so nice and helpful. We greatly appreciated her, very sorry we didn't catch her name. Please give the lady on Friday night shift (10/13/23) kudos and appreciation.
Stayed 1 night in Oct 2023
Response from CK Givens on Oct 17, 2023
Jonathan,Thank you for taking your time to share your thoughts with us and sing your praises of our front desk staffer (who we have identified and will be sure to do something for). We are lucky to have such great staff members, and guests like yourself who take the time to point out what they do "when no one's watching". We hope to see you again soon!

10/10 Excellent

Maddy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from CK Givens on Oct 12, 2023
Dear Maddy,Thank you for staying with us at the Fairfield. We know you have many choices when you travel and truly appreciate your choosing to stay with us. Your feedback is invaluable!! I am thrilled we met or exceeded your expectations and sure hope you'll stay with us again soon!

8/10 Good

Zay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comortable bed and good water pressure. Decent breakfast.
Stayed 2 nights in Sep 2023
Response from CK Givens on Oct 9, 2023
Dear Zay,Thank you for staying with us at the Fairfield!! We appreciate you taking the time to share your thoughts with us!!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CK Givens, Owner | General Manager on Nov 3, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Darren

Travelled with family, Business traveller
The bed was unbelievably soft and uncomfortable.
Stayed 1 night in Sep 2023
Response from CK Givens on Sep 20, 2023
DarrenThank you for taking the time to provide us your valuable feedback. I am sorry the mattress was uncomfortable for you. I do hope the other aspects of your stay were solid.

10/10 Excellent

KeTongwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Sep 2023
Response from CK Givens on Sep 20, 2023
KeTongwa,Thank you for taking the time to provide feedback to us! We are thrilled you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from CK Givens on Sep 20, 2023
KristenThanks for the awesome review! We hope to see you again soon!!

4/10 Poor

Jack

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Thumping noise from plumbing
The room was not super clean, and there was a thumping noise in the room from use of the shower in the room and above. Very annoying. The food service was very good.
Stayed 2 nights in Sep 2023
Response from CK Givens on Sep 20, 2023
JackWe are sorry that there were aspects of your stay that we fell short on our end. We have addressed these internally and do hope your next stay with us exceeds expectations

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from CK Givens, General Manager | Owner on Aug 28, 2023
Dear Frank, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2023
Response from CK Givens, General Manager | Owner on Aug 23, 2023
Dear Luis, Thank you so much for the perfect rating! We hope to welcome you back again soon!

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always clean and comfortable. The staff is friendly as well.
Stayed 1 night in Aug 2023
Response from CK Givens, General Manager | Owner on Aug 21, 2023
Dear Arlene, Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. We wish you safe travels head!

10/10 Excellent

Debra

Travelled with family and small children
Liked: Amenities
Property was very convenient to eating facilities, gas stations, and the sports complex that we attended.
Stayed 2 nights in Aug 2023
Response from CK Givens, General Manager | Owner on Aug 15, 2023
Dear Debra, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. We hope to welcome you back soon!

10/10 Excellent

Darnald

Travelled with family
Liked: Amenities
It was clean and the rooms were nice
Stayed 2 nights in Aug 2023
Response from CK Givens, General Manager | Owner on Aug 15, 2023
Dear Darnald, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Sherri, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from CK Givens, General Manager | Owner on Aug 15, 2023
Dear Sherri, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

8/10 Good

Stan

Stayed 8 nights in Aug 2023
Response from CK Givens on Sep 20, 2023
StanThank you for staying with us. We appreciate you and hope you return soon!

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to Hotel in Ruston. Great staff, clean Hotel, good breakfast, and nice clean indoor pool.
Stayed 2 nights in Aug 2023
Response from CK Givens, General Manager | Owner on Aug 9, 2023
Dear Joel, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Andemia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield Stay
The stay wad very nice and pleasant. The hotel staff was AMAZING.
Stayed 2 nights in Jul 2023
Response from CK Givens, General Manager | Owner on Jul 24, 2023
Dear Andemia, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Found hotel to be clean and comfortable. We did find tv not working and a/c not working correctly. When we called front desk we were told they would come when they could but only had one person on duty. Needless to say they never came to room. Disappointing to say the least. Will find other place to stay if I return to that area
Stayed 1 night in Jul 2023
Response from CK Givens, General Manager | Owner on Jul 24, 2023
Dear Joe, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. This is not typical of the service we provide. I look forward to welcoming you back again to earn your trust back in our hotel and the Marriott brand.

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room wasn’t very clean and the towels were dirty. Rooms need a serious update
Stayed 3 nights in Jul 2023
Response from CK Givens, General Manager | Owner on Jul 20, 2023
Dear Rebecca, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please contact the hotel directly so we can discuss the issues.