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Reviews of Motel 6 Russellville, AR

2 out of 5
Motel 6 Russellville, AR
215 W Birch St, Russellville, AR

Reviews

6.2
Rating 10 - Excellent. 41 out of 301 reviews" "
Rating 8 - Good. 80 out of 301 reviews" "
Rating 6 - Okay. 76 out of 301 reviews" "
Rating 4 - Poor. 56 out of 301 reviews" "
Rating 2 - Terrible. 48 out of 301 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Constance

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We came for the eclipse. It was convenient, and the least expensive of all the hotels in the area even though $500 of night seemed Too much for a hotel that did not provide a blow dryer for your hair. But it was clean convenient and the people were extremely friendly in a safe area.
Stayed 2 nights in Apr 2024
Response from Management on Apr 13, 2024
We are so sorry that you did not have a more positive experience! We do provide hair dryers upon request, don't hesitate to reach out to us in the future at the front desk! We do hope you'll stay again soon for an improved experience!

4/10 Poor

Lawrence

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were charged over $400 for a room that wasn’t worth $100; solar eclipse price gouging.
Stayed 1 night in Apr 2024
Response from Management on Apr 13, 2024
We are so sorry that you had a negative experience during your stay! We do hope you'll stay with us again soon for an improved experience!

10/10 Excellent

Kaleayah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 30, 2024
We're so glad that you enjoyed your stay!

4/10 Poor

Barry

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
We're so sorry that you did not have a 5 Star experience! We do hope that you'll stay with us again soon for an improved experience!

2/10 Terrible

Connie

Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t even stay because they have bed bugs
Stayed 2 nights in Dec 2023
Response from Management on Jan 12, 2024
Sorry for the confusion, but according to our records you never stayed on the property at all. I'm not sure if you confused our establishment with another but we do hope you have a great day and sorry for this confusion.

2/10 Terrible

Michael

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty hair all in shower. No shampoo to wash your hair, no coffee pot. Or a blow dryer. Freezing cold in the room took hours to heat up. You couldn't park our car near our room as there's no access to. Would never stay there again
Stayed 1 night in Jan 2024
Response from Management on Jan 12, 2024
We are so sorry to hear you did not enjoy your stay with us! I'll be speaking with Housekeeping about your shower issue. As for your other issues, the rooms aren't heated unless a guest is in them, we do not offer shampoo or coffee pots so we can pass the savings onto you, and blow dryers are available upon request with the front desk. Unfortunately it is impossible to accommodate every parking request to be in front of their rooms but we do hope you'll have a wonderful day!

8/10 Good

Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was very pleasant and peaceful
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Jan 8, 2024
Hi JacklynThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Jodi

Stayed 1 night in Dec 2023
Response from Management on Jan 12, 2024
We're so glad you enjoyed your stay!

2/10 Terrible

Bobby

Stayed 1 night in Dec 2023
Response from Management on Jan 12, 2024
We're sorry you didn't enjoy your stay with us! We hope you'll stay again soon for an improved experience!

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly clean great location
Stayed 1 night in Oct 2023
Response from Management on Oct 28, 2023
We're so glad you enjoyed your stay with us! We hope to see you again soon when you are in the area and wish you a wonderful day!

8/10 Good

Glenn

Stayed 1 night in Oct 2023
Response from Management on Nov 17, 2023
We're so glad that you enjoyed your stay! We hope you'll visit us again soon!

10/10 Excellent

Jerry

Stayed 1 night in Oct 2023
Response from Management on Nov 17, 2023
We're so glad that you enjoyed your stay! We hope you'll visit us again soon!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Everything in the room seemed to be in good working order.
Stayed 1 night in Sep 2023
Response from Management on Oct 13, 2023
We're so glad you enjoyed your stay! We do hope you'll visit us again soon and thank you for choosing Motel 6!

4/10 Poor

Maximus

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably should check if the room is available before offering a non smoking unit
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 9, 2023
Hi Maximus,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Bobby

Stayed 1 night in Sep 2023
Response from Management on Sep 30, 2023
We are so glad that you enjoyed your stay with us! We do hope that you'll stay with us again soon for a chance to improve your score with us! Thank you for choosing Motel 6 and have a great day!

10/10 Excellent

larry

Liked: Staff & service, property conditions & facilities
it’s a motel 6 simple comfortable relaxing
Stayed 1 night in Sep 2023
Response from Management on Sep 8, 2023
We're glad that you enjoyed your stay! We hope to see you again soon and thank you for choosing Motel 6!

6/10 Okay

Jason

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Sep 1, 2023
We're sorry that you did not have a 10/10 experience! We do hope you'll visit us again soon so that we can have a chance to improve this score! Thank you for choosing Motel 6 and have a great day!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to. Friendly staff. Very clean and comfortable and excellent rates!
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Sharon,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Infested with roaches
The rooms were on first glance clean. It took the lights being turned down for the cockroach infestation to be apparent. I didn’t even stay the night. The desk clerk seemed like that happens all of the time. He was very polite just resigned to the fact that the place is “less than hygienic” as the hotels.com support lady stated.
Stayed 1 night in Jul 2023
Response from Management on Jul 27, 2023
We are so sorry that you did not enjoy your stay with us! We thank you for reaching out with your concerns and we will be addressing them immediately. I'll be bringing up this issue with my housekeepers so we can rectify it. We do hope you'll have a wonderful day and thank you for choosing Motel 6!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Management on Jul 11, 2023
We're so glad that you enjoyed your stay! We do hope you'll visit us again soon and thank you for choosing Motel 6!

4/10 Poor

John

Stayed 1 night in Jun 2023
Response from Management on Jul 27, 2023
We are so sorry that you did not enjoy your stay! Please reach out to us at the front desk during your stay so that we can try to rectify the situation immediately. We do hope you'll stay with us at a future date for an improved experience and thank you for choosing Motel 6!

10/10 Excellent

Desirae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pool
Stayed 2 nights in Jun 2023
Response from Management on Jul 4, 2023
We're so glad that you enjoyed your stay!

2/10 Terrible

Jason

Stayed 4 nights in Jun 2023
Response from Management on Jul 23, 2023
We are so sorry that you had such a negative experience! Please feel free to reach out to us and let us know what you did not like so that we can improve it for future stays! Thank you for choosing Motel 6 and have a wonderful day!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023
Response from Management on Jun 25, 2023
We're so glad you enjoyed your stay! We hope you stay with as again soon and thank you for choosing Motel 6!

8/10 Good

Alanah

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
My toilet didn’t stay on the ground and a worker walked into my room without knocking. My AC also didn’t work so I had to purchase a box fan. It was a good option for last min emergency but wouldn’t do it again
Stayed 2 nights in Jun 2023
Response from Management on Jun 23, 2023
We're so sorry that you had a negative experience with us! I'll pass on your complaints to our team so we can address your issues and we do hope you'll stay with us again soon!

4/10 Poor

Paula

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad weekend made worse.
Water under the flooring, so when you stepped on the floor, water seeped out between the planks. Tiffany tried to help, moved us to another room. (The only empty room in the hotel) Similar but not as much with the water on the floor.. We just put towels down to walk on. floor. They did come in and do something to make it a little drier. No coffee pot in the room. Coffee in office was not at times we were told. One day we understand due to tornado clean up. Coffee was horrible. In between the buildings by the pool smells like cat urine. Had one iron and no ironing board for the whole hotel. I want to be clear TIFFANY was wonderful. The guy who took over from Tiffany in the morning was gruff.
Stayed 3 nights in Jun 2023
Response from Management on Jun 23, 2023
We're so sorry that you had a negative experience with us! I'll pass on your complaints to our team so we can address your issues and we do hope you'll stay with us again soon! I also wanted to let you know we DO have ironing boards available, I think Tiffany may not have been aware of this so I'll let her know and we are glad that she was able to provide you with excellent service!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was fine
Stayed 2 nights in Jun 2023
Response from Management on Jun 14, 2023
We're so glad you enjoyed your stay! We hope to see you again soon and thank you for choosing Motel 6!

10/10 Excellent

Diane L

Liked: Cleanliness, staff & service, property conditions & facilities
The cats are annoying. Otherwise a nice place.
Stayed 1 night in Jun 2023
Response from Management on Jun 11, 2023
We're so glad you enjoyed your stay! We hope you'll visit us again soon and thank you for choosing Motel 6!

8/10 Good

Tony

Stayed 1 night in Jun 2023
Response from Management on Jul 4, 2023
We hope you'll visit us again soon so that we can get that 5 out of 5! Have a great day and thank you for choosing Motel 6!

10/10 Excellent

Billy Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on Jun 11, 2023
We're so glad you enjoyed your stay! We hope you'll visit us again soon and thank you for choosing Motel 6!

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
The rooms were clean but run down. It’s right on the freeway so it’s very noisy. Very nice staff.
Stayed 1 night in Jun 2023
Response from Management on Jun 11, 2023
We're so sorry that you had a negative experience with us, we do hope you'll join us again soon for an improved experience!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 2 nights in May 2023
Response from Management on May 26, 2023
We're so glad that you enjoyed your stay! We do hope you'll visit us again soon when you are in the area and thank you for choosing Motel 6!

6/10 Okay

Merry Carroll

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Management on May 12, 2023
Thank you for leaving a review of our property! We strive to have 5 out of 5, so we do hope that you'll visit in the future so we have a chance to improve your rating! Thank you for choosing Motel 6 and have a wonderful day!

6/10 Okay

Lynn

Travelled with group
Liked: Staff & service
The property didn’t give our standard amenities like shampoo. My room wasn’t cleaned for 2 days. But the water was hot, the bed was comfortable and the hotel was very quiet.
Stayed 4 nights in Apr 2023
Response from Management on May 6, 2023
We are so sorry that you had issues during your stay! As a way to keep cost down we do not provide any bathroom items other than soap and toilet paper. This allows us to keep our rooms at a much lower cost than our competitors! I will however bring up your issue with housekeeping as multi-night stays only clean every other day, but your room definitely should have been cleaned before the two day mark. We do hope you'll visit us again soon for an improved experience and thank you for choosing Motel 6! Have a great day!

2/10 Terrible

James, Burlington

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY. There were roaches through the room. When they crawled in a bag and on a bed, we left for another hotel in town.
Stayed 1 night in Mar 2023
Response from Management on Mar 22, 2023
We are so VERY sorry for your experience during your stay!! I will have the room quarantined and treated immediately. Did you reach out to us at the front desk to have this resolved during your stay? Please do not hesitate to reach out to us during your stay so we can resolve these issues. We do hope you'll have a great day and thank you for choosing Motel 6!

4/10 Poor

Cecil

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Worth the money except the roaches and no air. Won’t come back again
Stayed 1 night in Mar 2023
Response from Management on Mar 17, 2023
We are so sorry that you had such a negative time during your stay!! I'll be sure to have the room you stayed in quarantined immediately to be treated and have the air looked at. Please don't hesitate to reach out during your stay so that we can get you a different room that is pest free and with working heating and cooling units. We do hope you'll have a wonderful day and thank you for choosing Motel 6!

4/10 Poor

Carie

Disliked: Amenities, property conditions & facilities
I checked in at 9 pm and left before midnight. The tv did not work. Went to office he put new batteries in remote. Still didn’t work. Decided to go to bed so laid down with small light on and roaches started coming out. Couldn’t stand it. Two I seated off bed and decided I couldn’t stay there so got in car and drove 3 hours home. Just got home
Stayed 1 night in Dec 2022
Response from Management on Dec 23, 2022
We are so very sorry that you had such a negative time during your stay! Please do not hesitate to approach the front desk for any and all issues during your stay so that we can correct them at the time. I'll be reaching out to our maintenance team to quarantine your room and the ones around it for treatment. We do hope you'll have a wonderful day and thank you for choosing Motel 6!

6/10 Okay

Toshio

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

8/10 Good

LaSandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice reasonable room
Stayed 1 night in Oct 2022
Response from Management on Nov 11, 2022
We are so happy that you have enjoyed your stay with us! We do hope you'll visit us again soon and thank you for choosing Motel 6!

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok. Shower was painfully small.
Stayed 1 night in Oct 2022
Response from Management on Nov 1, 2022
We are glad that you enjoyed your stay! Thank you for reaching out about the shower size, we are currently updating the rooms and I will be glad to let them know and see if we can expand the size.

8/10 Good

Vincent

Stayed 1 night in Oct 2022

2/10 Terrible

Chasity

Stayed 1 night in Oct 2022
Response from Management on Oct 30, 2022
We are so sorry that you had such a negative experience during your stay! Please visit us in the office during your stay so that we can attempt to fix any issues that you have at that time. We do hope you'll visit us again soon for an improved experience and thank you for choosing Motel 6!

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stay
Stayed 1 night in Oct 2022
Response from Management on Oct 9, 2022
We are glad that you had a good stay with us! We hope you'll visit us again soon when you are in the area and thank you for choosing Motel 6! Have a wonderful day!

10/10 Excellent

Raul

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly and low water pressure...
Stayed 1 night in Aug 2022
Response from Management on Sep 2, 2022
We are so sorry that you had such a negative time with us! We are working on property updates so please come back by when you get a chance for an improved experience once we are done!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Management on Jul 29, 2022
We're so glad that you enjoyed your stay with us! We do hope you'll come see us again soon when you are in the are! Have a wonderful day and thank you for choosing Motel 6!

4/10 Poor

thanh

Disliked: Cleanliness, property conditions & facilities
Rooms are smell of smoke even when I requested for a non-smoking room.
Stayed 1 night in Jun 2022
Response from Management on Jul 8, 2022
We are so sorry that you had such a negative experience during your stay! We will reach out to the housekeeping team about this situation to avoid it in the future and we do hope that you will have a wonderful day!

10/10 Excellent

William

Stayed 1 night in Jun 2022

6/10 Okay

Jo, Tulsa

Travelled with partner
Disliked: Property conditions & facilities
There was obvious drug transactions going on in the parking lot. We asked to be moved to a different room. Since we had already put our luggage in the room & left for dinner, we were told our room would be unusable for the night.
Stayed 1 night in May 2022
Response from Management on Jun 10, 2022
We are so sorry that you had such a negative time during your stay! We will take actions with our property to correct this. Thank you for staying with us and have a great day.

8/10 Good

Starla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Management on May 15, 2022
We are so glad that you enjoyed your stay with us! We do hope you will visit us again soon when you are in the area and hope you have a wonderful day! Thank you for choosing Motel 6!