Lobby

Reviews of Comfort Inn & Suites Conway

2.5 out of 5
Comfort Inn & Suites Conway
2370 Sanders Street, Conway, AR

Reviews

8.2

Very good

Rating 10 - Excellent. 425 out of 946 reviews" "
Rating 8 - Good. 316 out of 946 reviews" "
Rating 6 - Okay. 115 out of 946 reviews" "
Rating 4 - Poor. 52 out of 946 reviews" "
Rating 2 - Terrible. 38 out of 946 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello ginger,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Theresa

Travelled with family
Average at best. If you're looking for a cheap place to stay with low expectations, this is it. The rooms are clean-ish, but there are some issues, like pretty stained furniture and a slow-draining tub shower. There are signs all over saying they are not cleaning your room unless you ask for it; however, when I was out of my room for the day, even with the do not disturb card in the card slot, someone definitely came into my room and replaced towels and pulled my sheets up which was really shocking and a bit scary to come back to after being gone all day. The woman at the front desk made it seem like we were putting her out when we checked in. They didn't have one of my Expedia reservations, even though I showed her the booking, so we had to book a room there, and they didn't honor the price quoted in my reservation. Again, nothing crazy bad or wrong, just little things that added up to make the stay average at best.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Theresa, We appreciate you sharing your feedback with us. We regret to hear that your experience did not meet your expectations. Our team strives to provide a comfortable stay for our guests. We take your comments seriously and will address them internally for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Jessica, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Belinda

Liked: Amenities
The room was cute and comfy but the white sheets were stained and grape jelly was left on table top that got my jeans sticky.. I reported this to the male front desk
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Belinda, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found the room cute and comfy. We apologize for the inconvenience caused by the stained sheets and the presence of grape jelly on the table top. We appreciate your feedback and will address the issue with our housekeeping team to ensure it doesn't happen again.

8/10 Good

Brian

Stayed 3 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Brian, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Robin

There was a dirty towel hanging on the back of the bathroom door. Between a barking dog and the bed on the floor above me (that was very squeaky) I had a hard time going to sleep. Waking up to housekeeping vacuuming the hall directly in front of my door was not the wake up alarm I’d envisioned. Overall, this is not a bad place to stay. Conveniently located off the interstate in a safe area and near to Walmart and several dining options.
Stayed 2 nights in Dec 2023
Response from Jay on Jan 1, 2024
Dear Robin,Thank you for taking the time to share your recent experience with us. We're glad to hear that you found our location convenient and the surrounding area accommodating—it's always our goal to provide a comfortable and convenient stay for our guests.However, we're truly sorry to hear about the issues you encountered during your visit. It's disappointing to learn about the towel oversight in your room and the disturbances that affected your sleep. Your comfort is important to us, and we apologize for the inconvenience caused by the noise disturbances and the unexpected early morning vacuuming.Rest assured, your feedback has been shared with our team to address these concerns and ensure that we take steps to minimize disturbances for our guests in the future.We appreciate your understanding and patience in this matter. Should your travels bring you back to this area, we'd love the opportunity to provide you with an improved and more enjoyable stay. Please feel free to reach out to us directly if there's anything we can do to make your next visit more comfortable.Thank you for choosing to stay with us, and we hope to have the chance to welcome you back for a more seamless experience.Warm regards,Team Comfort Inn & Suites Conway

10/10 Excellent

PATRICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jay on Jan 1, 2024
Dear Patrick,It's fantastic to hear you had such a great experience. If there's anything specific you'd like to share or inquire about regarding your stay, feel free to reach out.Warm regards,Team Comfort Inn & Suites Conway

6/10 Okay

whitley

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Hot room
The room air didn't work informed the person at the front desk she didn't immediately moved me to another room told me I need to wait came back 1hr 1/3 later stil not ready move to anothe location
Stayed 2 nights in Dec 2023
Response from Jay on Jan 1, 2024
Dear Whitley,Thank you for taking the time to share your recent experience with us. We deeply apologize for the inconvenience you faced with the non-functional air conditioning in your room and the delay in addressing this issue promptly.It's disheartening to hear that despite informing our front desk, the resolution process took longer than expected, and we failed to swiftly offer you a new room. Your comfort is our priority, and we regret that we didn't provide an immediate solution to ensure a comfortable stay for you.We understand the frustration and inconvenience caused by this situation and the subsequent move to another location. Please know that we take your feedback seriously and have addressed this matter with our team to ensure better communication and faster resolutions for any issues our guests may encounter.We value your patience and understanding during this experience. Should your travels bring you back to this area, we'd be grateful for another opportunity to provide you with a seamless and pleasant stay. Please feel free to contact us directly so we can ensure your next visit exceeds your expectations.Thank you for choosing us, and we hope to welcome you back for a more enjoyable stay in the future.Warm regards,Team Comfort Inn & Suites Conway

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choice memeber arrested for late check out.
The lady at front desk called the police and wouldn't let me pay to stay another night because it was 30 mins past checkout. Woke up to first responders at my door at 11:30. Went to pay for another day And was told I was barred and couldn't rent there anymore. Never got my $150 deposit back either. Police wouldn't even let me ask about it.
Stayed 1 night in Oct 2023
Response from Jay on Jan 1, 2024
Dear Sara,We sincerely apologize for the distressing situation that occurred during your recent stay with us. Our deepest regrets for the inconvenience caused by the misunderstanding regarding the checkout time and the subsequent involvement of the authorities.Our policy regarding smoking in rooms and damage to linens is in place to maintain a pleasant environment for all our guests. We regret that this situation escalated to involve law enforcement, and we understand the confusion and frustration this must have caused you.Regarding the deposit, we would like to clarify that it was retained due to the violation of our policies concerning smoking in the room and the resulting damage to the linens. We understand your concern and regret any lack of clarity in communicating this to you during the incident.We apologize for the inconvenience caused by this situation and any miscommunication. Your feedback is valuable, and we'll review our procedures to ensure better handling of similar circumstances in the future.Warm regards,Team Comfort Inn & Suites Conway

2/10 Terrible

Verified traveller

Disliked: Staff & service
Arrested and barred for late check out.
The lady at the front desk called the police because I was 30 minutes late for check out. I told her I was about to come downstairs to pay and she told me that I wasn't allowed to rent anymore and they kept my $150 deposit. I woke up to the first responders at my door at 11:30 because I overslept. Worst experience I have had staying at any hotel. Had stayed overnight by myself just to treat myself and got humiliated and banned from the property without my deposit.
Stayed 1 night in Nov 2023
Response from Manager on Jan 4, 2024
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our check-out policy is in place to ensure smooth operations for all guests. We recommend settling any outstanding charges before the designated time to avoid any misunderstandings. Please know that we appreciate your feedback and will use it to improve our services.

6/10 Okay

PAMELA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Best cup of coffee!!
Stayed 1 night in Dec 2023
Response from Jay on Jan 1, 2024
Dear Pamela,Thank you for your fantastic feedback regarding our coffee! We're thrilled to hear that you enjoyed it and that it stood out as the best during your stay at Comfort Inn & Suites Conway.We take pride in offering our guests a delightful coffee experience, and your appreciation means a lot to us. We're delighted that we could contribute to making your stay more enjoyable.We can't wait to welcome you back for another cup during your next visit. Thank you for choosing us!Warm regards,Team Comfort Inn & Suites Conway

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great deal. Room was very clean and spacious, TV was bigger than budget hotels. Would definitely stay here when coming back to Conway.
Stayed 1 night in Dec 2023
Response from Jay on Jan 1, 2024
Dear Erik,It's awesome to hear you had a fantastic experience during your stay! A clean and spacious room with a larger TV definitely adds to the comfort. We're thrilled you found it to be a great deal and that you're considering us for your future visits to Conway. We'll be here to welcome you back whenever your travels bring you our way!- Team Comfort Inn & Suites Conway

8/10 Good

PAMELA

Stayed 1 night in Dec 2023
Response from Jay on Jan 1, 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We greatly appreciate your review and your overall positive rating of 4 out of 5 stars.Your feedback is valuable to us, and we're glad to hear about your experience. If there are any specific aspects of your stay that we could improve upon to earn that extra star in the future, please don't hesitate to share your thoughts. We strive to ensure that each guest has a comfortable and enjoyable stay with us.Once again, thank you for choosing to stay at [Hotel Name]. We hope to have the opportunity to welcome you back for an even better experience during your next visit.Warm regards,Team Comfort Inn & Suites Conway

10/10 Excellent

Karla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I appreciated the cleanliness of my room & the hotel in general!
Stayed 2 nights in Nov 2023
Response from Jay on Jan 1, 2024
Dear Karla,Thank you for sharing your feedback regarding your recent stay at Team Comfort Inn & Suites Conway. We're delighted to hear that you appreciated the cleanliness of your room and our hotel in general.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're thrilled that it positively impacted your stay.Your appreciation motivates us to continue our commitment to high standards and exceptional service. Should your travels bring you back to Conway, we'd be honored to welcome you again for another enjoyable stay.Thank you for choosing us as your accommodation during your visit.Warm regards,Team Comfort Inn & Suites Conway

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely facility. We were only there one day. Im shocked I have never stayed here. As I have family in town.. We will be back.
Stayed 1 night in Nov 2023
Response from Jay on Jan 1, 2024
Dear Cassandra,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our facility lovely and that your brief stay left such a positive impression.It's always a pleasure to be introduced to new guests, especially when they have local connections. We're honored that you chose to stay with us and that you plan to return when visiting your family in town. We'll be eagerly awaiting your next visit and are excited to make your future stays just as enjoyable as your first.Thank you for your kind words, and we look forward to welcoming you back soon!Warm regards,Team Comfort Inn & Suites Conway

6/10 Okay

Kimberly

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was nice and clean. Everything you’d expect from a comfort inn. However, the staff had condescending sarcasm remarks and attitudes. The roof was being replaced all parking around the building marked off for roofing. No truck or RV parking because of it. $30 pet fee per dog PLUS $50 damage deposit. Doesn’t accept ESA pets as service animals.
Stayed 1 night in Nov 2023
Response from Jay on Jan 1, 2024
Dear Kimberly,Thank you for sharing your feedback regarding your recent stay with us. We're glad you found our hotel nice and clean, meeting the standards you expect from a Comfort Inn.Regarding the parking and roofing situation, we apologize for any inconvenience this may have caused during your stay. Your comfort and convenience are important to us, and we regret any disruptions caused by the ongoing roof replacement.Regarding our pet policy, we understand the frustration with the pet fee and damage deposit. We strive to maintain our facilities to a high standard, which is why we have these policies in place. While emotional support animals hold immense value, according to ADA guidelines, they're not classified as service animals, hence the pet fee.We sincerely appreciate your understanding and hope this explanation sheds light on our policies. Should your travels bring you back our way, we'd love the opportunity to provide you with a more seamless and enjoyable experience.Thank you for choosing to stay with us.Warm regards,Team Comfort Inn & Suites Conway

10/10 Excellent

Nicholas

Stayed 3 nights in Nov 2023
Response from Jay on Jan 1, 2024
Dear Nicholas,Thank you for rating your experience with us! We sincerely appreciate your perfect score and hope to have the pleasure of hosting you again soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Team Comfort Inn & Suites Conway

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice
Stayed 3 nights in Nov 2023
Response from Jay on Jan 1, 2024
Dear Scott,Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your review and your overall positive rating of 4 out of 5.Your insights are invaluable to us in our ongoing efforts to enhance our guests' experiences. If there are specific areas where we could improve to earn that extra star in the future, we'd love to hear your thoughts.Thank you for choosing to stay at Comfort Inn & Suites Conway. We hope to have the opportunity to welcome you back for an even better experience during your next visit.Warm regards,Team Comfort Inn & Suites Conway

6/10 Okay

wesley

Business traveller
Liked: Amenities
The Hotel for the Price is Good. My issue arose my first night. i arrived a bit early. the lady at the counter was very nice and allowed me to check in early. I went to my room. Did some work on my computer (the wifi worked well.) after eating diner and going to sleep. At 12:30 AM someone opened my door and walked in. Upon realizing they shouldnt be there the person quickly closed the door and left. I then get a call from the front desk asking who i am and why i am in that room...... So i finally fell asleep after that ordeal. When i went down for breakfast (which was hot and fresh) the entire staff was eating and cutting up. After i ate and returned to my room my room card wouldnt work. had to go back downstairs and ask them to remake the card. i was once again told that i wasnt supposed to be in that room.
Stayed 2 nights in Nov 2023
Response from Jay on Jan 1, 2024
Dear Wesley,Thank you for sharing your recent experience during your stay with us. We're pleased to hear that you found our hotel's value and amenities to your liking, and we truly appreciate your feedback regarding your check-in experience and subsequent inconveniences.We sincerely apologize for the disruption you encountered late at night. That's certainly not the experience we want for our guests. Rest assured, we've addressed this with our team to ensure such occurrences are avoided in the future.Additionally, we regret the inconvenience with your room key. It's frustrating to have further complications after a disrupted night, and we're sorry for any frustration caused.We're delighted that you enjoyed our hot and fresh breakfast, and we hope it provided some comfort after the unexpected events. Your feedback about our team's conduct during breakfast is duly noted, and we'll take steps to ensure our guests don't feel neglected during their stay.Should your travels bring you back to the area, we would love the opportunity to provide you with a much more seamless and enjoyable stay. Please feel free to reach out directly so we can ensure a better experience for you next time.Thank you for your understanding, and we hope to welcome you back for a more pleasant visit.Warm regards,Team Comfort Inn & Suites Conway

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jay on Jan 1, 2024
Dear Jeff,Thank you for choosing to stay with us and for awarding us a perfect score of 10 out of 10! We're thrilled that you had such a wonderful experience during your time at Comfort Inn & Suites Conway.Your support and positive feedback mean a lot to us. We aim to consistently provide exceptional service and a memorable stay for all our guests, and we're delighted to have met your expectations.Should your future plans bring you back our way, we'd be honored to host you again and make your next stay just as fantastic.Thank you once again for your glowing review.Warm regards,Team Comfort Inn & Suites Conway

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no actual power outlet where the table and coffee maker had been placed. I moved both for my convenience, it was just awkward.
Stayed 1 night in Nov 2023
Response from Jay on Jan 1, 2024
Dear Kathryn,Thank you for sharing your recent experience with us. We're sorry to hear about the inconvenience you faced regarding the placement of the power outlet in your room. Your comfort is important, and we appreciate your understanding in rearranging the table and coffee maker for your convenience.Please know that your feedback is valuable to us, and we'll review the room layout to ensure better convenience for our guests in the future. If there's anything else we can do to enhance your stay or if you have any further suggestions, please don't hesitate to let us know.We appreciate your stay with us and hope to welcome you back for an improved experience.Warm regards,Team Comfort Inn & Suites Conway

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jay on Jan 1, 2024
Dear Margaret,Thank you for choosing to stay with us and for awarding us a perfect score of 10 out of 10! We're thrilled that you had such a wonderful experience during your time at Comfort Inn & Suites Conway.Your support and positive feedback mean a lot to us. We aim to consistently provide exceptional service and a memorable stay for all our guests, and we're delighted to have met your expectations.Should your future plans bring you back our way, we'd be honored to host you again and make your next stay just as fantastic.Thank you once again for your glowing review.Warm regards,Team Comfort Inn & Suites Conway

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area with easy access to highway
Stayed 1 night in Nov 2023
Response from Jay on Jan 1, 2024
Dear Jose,Thank you for taking the time to share your experience following your stay at Comfort Inn & Suites Conway. We're delighted to learn that you found our location to be quiet and convenient with easy access to the highway.Providing our guests with a peaceful environment and convenient accessibility is something we strive for, and we're thrilled that it contributed positively to your stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back during your future visits to Conway. If there's anything more we can do to make your stay even better, please don't hesitate to let us know.Thank you for choosing us as your accommodation choice. Warm regards,Team Comfort Inn & Suites Conway

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jay on Jan 1, 2024
Dear Judy,Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your review and your overall positive rating of 4 out of 5.Your insights are invaluable to us in our ongoing efforts to enhance our guests' experiences. If there are specific areas where we could improve to earn that extra star in the future, we'd love to hear your thoughts.Thank you for choosing to stay at Comfort Inn & Suites Conway. We hope to have the opportunity to welcome you back for an even better experience during your next visit.Warm regards,Team Comfort Inn & Suites Conway

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jay on Jan 1, 2024
Dear Rex,Thank you for choosing to stay with us and for awarding us a perfect score of 5 out of 5! We're thrilled that you had such a wonderful experience during your time at Comfort Inn & Suites Conway.Your support and positive feedback mean a lot to us. We aim to consistently provide exceptional service and a memorable stay for all our guests, and we're delighted to have met your expectations.Should your future plans bring you back our way, we'd be honored to host you again and make your next stay just as fantastic.Thank you once again for your glowing review.Warm regards,Team Comfort Inn & Suites Conway

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Jan 4, 2024
Hello Randy,We appreciate you choosing our hotel and taking the time to share your experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice and comfortable place to stay while visiting family.
Stayed 2 nights in Oct 2023
Response from Manager on Jan 4, 2024
Hello Jenny,Thank you for choosing our hotel for your recent stay while visiting your family. We're delighted to hear that you found our accommodations nice and comfortable. We strive to provide a pleasant experience for all our guests and we're glad that we met your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but bed/mattress needed updating, floor squeaked and was loud when walked, furniture in room like the desk chair was well used and could use an update as well. Breakfast in the morning was delicious.
Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Mary, Thank you for taking the time to share your feedback. We appreciate your compliments on the cleanliness of the room and the delicious breakfast. We apologize for any inconvenience caused by the issues you mentioned. We will address your concerns with the management team for review and improvement. Your comments are valued and we hope to welcome you back for a better stay in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet
The guy up front was nice and accommodating, the room was very clean and as expected. Quiet as well. Will stay again.
Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Jessica,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our front desk staff to be friendly and that your room met your expectations in terms of cleanliness and quietness. We look forward to welcoming you back on your next visit.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean.
Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Lauren,Thank you for your feedback on our hotel's cleanliness! We strive to maintain a high standard of cleanliness and appreciate your recognition of our efforts. Please find a reason to visit us again soon.

10/10 Excellent

Vicki

Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Vicki,We're thrilled to hear that you had a fantastic experience during your stay at our hotel! It was our pleasure to have you as our guest. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service
The man at the front desk was friendly and very helpful.
Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Emily,Thank you for taking the time to share your positive experience with our front desk staff. It's great to hear that they were friendly and helpful during your stay. We strive to provide excellent customer service and we're glad we met your expectations. We look forward to welcoming you back in the future.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Gary, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Malerie

Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Malerie,Thank you for choosing our hotel for your stay. To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Laronda

Liked: Amenities
Clean, friendly,great breakfast.we loved every thing olus great price. Conway ar inn and auites is TOP
Stayed 1 night in Oct 2023
Response from Manager on Jan 4, 2024
Hello Laronda,Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed our clean rooms, friendly service, and delicious breakfast. It's great to know that our prices were also to your liking. Please consider staying with us again in the future!

8/10 Good

Tracey, gardner

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Manager on Jan 4, 2024
Hello Tracey,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced during your stay and appreciate your patience. Guest satisfaction is our top priority, and we would like to assure you that we have addressed your concerns with the appropriate teams to prevent similar issues in the future. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

4/10 Poor

Matthew

Disliked: Property conditions & facilities, room comfort
Don’t waste your money.
Bed was very uncomfortable, curtains barely stayed closed and it wasn’t super clean. Bathroom was minimally stocked and had what looked to be blood stains on the curtain. Shower curtain didn’t stay closed because of weirdly shaped rod and the bottom of the tub was ridiculously slippery to the point I was afraid to move. For the price this place really isn’t worth it. Breakfast was ready early but wasn’t anything to brag about.
Stayed 1 night in Sep 2023
Response from Manager on Jan 4, 2024
Hello Matthew, Thank you for sharing your recent experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback regarding the bed, curtains, cleanliness, bathroom amenities, and shower curtain. Your input helps us to continually improve our services. We understand your dissatisfaction with the value for the price and have noted your comments about breakfast. We encourage you to reach out to our management team directly to discuss your concerns in further detail.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Jan 4, 2024
Hello Matt,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you had a positive experience overall. We hope to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Jan 4, 2024
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time here. Our team strives to provide exceptional service and exceed our guests' expectations. If you have any additional feedback or if there's anything else we can assist you with, please feel free to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Hector

Stayed 1 night in Sep 2023
Response from Manager on Jan 4, 2024
Hello Hector,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again in the future!

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great but problems with door key reader very stubborn to get in room.
Stayed 2 nights in Sep 2023
Response from Manager on Jan 4, 2024
Hello Rick,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the door key reader during your stay. Guest satisfaction is our priority, and we will certainly look into this matter to ensure it doesn't happen again. Your feedback is valuable to us, and we appreciate your understanding.

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Jan 4, 2024
Hello Bobbie,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We appreciate your kind words and are thrilled that you enjoyed your time with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another excellent stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Jan 4, 2024
Hello Melissa,We are delighted to hear that you had an excellent experience with us! It was our pleasure to have you as our guest, and we appreciate your positive rating. Should you have any further feedback or suggestions, we would love to hear from you. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Jan 4, 2024
Hello Eddie,Thank you for choosing our hotel for your stay! We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Jan 4, 2024
Hello Karen,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a fantastic experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We hope to welcome you back soon!

10/10 Excellent

Rick

Stayed 1 night in Aug 2023
Response from Manager on Jan 4, 2024
Hello Rick,We are thrilled to hear that you had a fantastic experience during your stay with us! We greatly appreciate your rating and are delighted to know that we met your expectations. If you have any further feedback or if there is anything else we can do to make your next visit even better, please do not hesitate to contact us. We look forward to welcoming you again soon!

2/10 Terrible

Jamie

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on Jan 4, 2024
Hello Jamie, We're sorry to hear that your experience fell short of expectations. We highly value guest satisfaction and would appreciate any specific feedback you can provide to help us improve. Please reach out to our hotel directly so we can address your concerns. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jay on Aug 23, 2023
Dear Sue,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Comfort Inn & Suites Conway. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon- Team Comfort Inn & Suites Conway

10/10 Excellent

Davide, North Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was close to the elevator
Stayed 1 night in Aug 2023
Response from Jay on Aug 23, 2023
Dear David,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Comfort Inn & Suites Conway. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon- Team Comfort Inn & Suites Conway

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe and clean place to stay!
Stayed 1 night in Aug 2023
Response from Jay on Aug 23, 2023
Dear guest, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!- Team Comfort Inn & Suites Conway