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Reviews of High Sierra Condominium

3 out of 5
High Sierra Condominium
504 Excalibur Rd, Ruidoso, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 55 out of 103 reviews" "
Rating 8 - Good. 31 out of 103 reviews" "
Rating 6 - Okay. 10 out of 103 reviews" "
Rating 4 - Poor. 4 out of 103 reviews" "
Rating 2 - Terrible. 3 out of 103 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle, Roswell

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Oscar

Travelled with family
Liked: Amenities
We love the view, the condominium was a little dusty, stove didn’t work properly, tv too small.
Stayed 2 nights in Jan 2024
Response from SV on Mar 13, 2024
Oscar, thank you for taking the time to rate and review your experience. We apologize for the challenges you encountered during your stay and wish you the best with future travel.

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from SV on Mar 13, 2024
Rodrigo, thank you for the 5-star rating. We hope you'll visit again soon.

8/10 Good

Carisima

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Luis

Liked: Cleanliness, room comfort
All is ok
Stayed 3 nights in Oct 2023

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, room comfort
Awesome for families
Place has amazing Views and amenities. Also the spaces of every room is more than adequate. Although is true that some details may show its age, is not overwhelming and the everything works as expected.
Stayed 2 nights in Aug 2023

6/10 Okay

Anthony

Please Update Unit and Fix Problems
Door wouldn’t unlock. Lock doesn’t work. AC is loud, beds are wore out. Shower heads are useless. Need more tables and chairs on porch. They text you a phone number that doesn’t work. I want to be able to call when I need to. Especially after taking my money. Needs to be updated big time!!
Stayed 4 nights in Aug 2023

10/10 Excellent

Jason, Oak Ridge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good place
Stayed 3 nights in Aug 2023

10/10 Excellent

Jeanne

Stayed 4 nights in Jul 2023
Response from Comment from Hotel Management on Aug 22, 2023
Thank you for the review. We are glad you enjoyed your stay!

10/10 Excellent

Jamie

Stayed 2 nights in Jul 2023
Response from Comment from Hotel Management on Jul 31, 2023
Thank you for the review. We are glad you enjoyed your stay!

6/10 Okay

Lisa

Travelled with group
Disliked: Cleanliness, property conditions & facilities
We were a little disappointed. The facility only allows one vehicle to park near the building. The furniture in the living room (specifically the recliners) were old and very dingy. I wouldn't sit in them...a simple cover would help that. There were no extra sheets for the pull out bed or covers for that matter. They provided one towel per person and I don't think there were even enough for the people in our party. The sliding doors to balcony wouldn't open close easily.
Stayed 2 nights in Jun 2023
Response from Comment from Hotel Management on Jul 31, 2023
Thank you for letting us know about this. Your feedback helps us do better.

10/10 Excellent

Patrick, Seiling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view!
Stayed 3 nights in Jun 2023
Response from Comment from Hotel Management on Jul 31, 2023
Hello and thank you for your feedback. We are so happy you enjoyed your stay and we are looking forward to future stays!

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay
Stayed 3 nights in May 2023

10/10 Excellent

justin i.

Stayed 2 nights in May 2023

10/10 Excellent

charles

Liked: Cleanliness, room comfort
These high Sierra condominiums were great nice and convenient very clean very well-set-up everything Was there that we needed the only problems we had? Was the water pressure in the sinks and the bathrooms was low and I couldn't get very hot water in the other bathroom that's not the master. . But otherwise it was a great place it was convenient to everything. The views are amazing great place. I'll go back again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Alejandra

Travelled with family
Disliked: Amenities
the beds were very very uncomfortable pool and jacuzzi not working tennis court not working i stayer in a one bedroom 6 months ago, all so good. This one with 2 bedroom was not the same. floor condition is poor pantry was breaking out, poor condition
Stayed 2 nights in Mar 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, room comfort
Breathe taking
This was the most amazing place i stayed we woke up to a beautiful view moutains lakes veey friendly people i would recommend everyone to stay there it was breathe taking
Stayed 1 night in Feb 2023

6/10 Okay

Armando

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

Dan

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is older and whoever is doing the maintenance needs to find a new job. Looks like band aid on band aid fixes. Bathrooms need a remodel bad. We saw a few bugs, silverfish spiders etc.

8/10 Good

Kathleen, Manchaca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay. Our condo was spacious and towels fluffy. Place is a bit run down but not expensive and had great views!
Stayed 3 nights in Nov 2022

8/10 Good

Anita

Stayed 2 nights in Sep 2022

10/10 Excellent

ALEXANDER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place with amazing views from atop the mountains. Living room kitchen and bedrooms were very spacious. Balcony had a great view. Would definitely recommend!!
Stayed 2 nights in Jul 2022

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, room comfort
I was truly disappointed with the condition of the condominium. The air conditioner was not functioning, there was a spider in the kitchen's sink, and the lock to the sliding door did not work. I attempted to call the after hours phone number listed and there was no response.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ellisa

Stayed 2 nights in Jun 2022

10/10 Excellent

Angie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Dennis

Travelled with family
Liked: Room comfort
Nice veiw of wildlife
The stay was nice but the room could have used some refreshing had not been stayed in for awhile spiders had made a nest in the tube and it smelled a lil musty due to being hot. But overall it was nice
Stayed 2 nights in Apr 2022

8/10 Good

Shyatesa

Disliked: Amenities
Stayed 2 nights in May 2022

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, room comfort
Condo was much bigger than I expected. Perfect for a family of four. The outside deck and the Mountain View was spectacular. I would recommend and would definitely stay there again.
Stayed 2 nights in Mar 2022
Response from Comment from Hotel Management on Apr 27, 2022
Hello and thank you for your feedback. We are so happy you enjoyed your stay and we are looking forward to future stays!

8/10 Good

JESSICA, El Paso

Liked: Cleanliness, amenities, property conditions & facilities
I liked the view of the Mescalero lake from the balconies, beautiful forest views with plenty of deer walking by. Pretty quiet area. I liked that there was a washer and dryer and a full kitchen. Unit appeared clean. I did not like that I was on a bottom unit and the staff placed another family upstairs which made the floorboards creek from their movements and interrupted our rest a few times too many. I did not like that despite the fireplace, we could only burn ONE clean burning log ( provided by the office)which when burning, looked like a large candle-flame, not a real fire effect. I also think the unit needs some updating; flooring , walls, bathroom (getting rid of the very low vanity) and kitchen are very outdated from the late 70's. Office staff was helpful and pleasant.
Stayed 2 nights in Mar 2022
Response from Comment from Hotel Management on Apr 27, 2022
Thank you for the review We are glad you enjoyed your stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
2nd Floor
Property had tons of room. Disappointed we couldnt use the fireplace and there was only one grill for the whole property instead of each having their own. Upstairs neighbors were horrible, as a recommendation, If the property knows they have kids then put them on the 1st floor, not the 2nd. Property was Super Clean and the pool was Great. I would recommend to anyone, but ask for the 2nd floor. Front Desk were Super Nice! Thanks
Stayed 2 nights in Mar 2022
Response from Comment from Hotel Management on Apr 27, 2022
Thank you for the review We are glad you enjoyed your stay!

6/10 Okay

Kevin

Travelled with partner
Disliked: Amenities
Nice location. Quiet, spacious and very clean
Stayed 1 night in Mar 2022
Response from Comment from Hotel Management on Apr 27, 2022
Thank you for the review!

10/10 Excellent

Eric

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022
Response from Comment from Hotel Management on Apr 27, 2022
Thank you!

10/10 Excellent

Sergio

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, room comfort
Staff were so sweet and helpful, condo was nice and spacious. Balcony and view amazing! Will definitely stay again.
Stayed 2 nights in Jan 2022

10/10 Excellent

VICTOR

Business traveller
Liked: Cleanliness, room comfort
Great views!
Like expected, place was dated but that is what gives it character. The views were great and got to see some huge deer up close. Overall, it was a comfortable and hassle free stay.
Stayed 2 nights in Dec 2021

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, room comfort
Views are amazing but property needs some up keep and tlc
Stayed 2 nights in Sep 2021

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, room comfort
Relaxing area and off the beaten path. Ruidoso nature at its finest.
Stayed 2 nights in Aug 2021

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

ronald

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Reymundo

Travelled with family
Liked: Cleanliness, room comfort
Great place!
Great place. Will book again!
Stayed 2 nights in Apr 2021

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Dennis W.

Liked: Cleanliness
Awesome Views
Awesome View
Stayed 1 night in May 2020

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, room comfort
Great place!
Great place and friendly staff!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The Condo provided us with everything we needed. The staff was very friendly while checking in and out. Our balcony looked over the Inn of the mountain gods and the view of Sierra Blanca was Amazing.
Stayed 1 night in Mar 2020

10/10 Excellent

Tracy T.

Liked: Cleanliness
Quick trip
We enjoyed our stay here. The condo was equipped with everything we needed. Views were spectacular!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Large, beautiful and spacious. The pool n hot tub were the icing on the cake.
Stayed 1 night in Jan 2020

6/10 Okay

Richard E.

Liked: Cleanliness
Check In was a disaster
While trying to check in, we were informed that they had overbooked. Apparently, they don't cross check online booking with telephone/in person booking. It took them 10 minutes to find our reservation, and then they informed us of what had happened. We were lucky in that there was one condo available for the night. If you are going to be using online booking services, figure out a way to cross reference bookings. If not, stick to one system. Other than that, the condo was clean and had an excellent view.
Stayed 1 night in Jan 2020

10/10 Excellent

Javier A.

Liked: Cleanliness
Very spacious rooms
Very content
Stayed 1 night in Nov 2019