6/10 – Acceptable
Linda S.
23 avr. 2024
Points faibles : Propreté
Break
The property was well furnished and had some good facilities but it was not cleaned properly.But Very warm and clean bedding.
We found waste food in cupboards fresh pasta gone off ants in the kitchen which appreciate can’t do a lot about but no powder or anything to clean them with.
The Tv was big and could not be moved by us We had the 2 nights spoilt by not having tv or music. There was a fire stick - no instructions and the skybox was no longer in use but left there causing confusion.
We called managing agents about the issue Sunday afternoon, someone came Monday afternoon at 4. Communication was poor.
The chap who came went through the channels but didn’t actually switch them on and the tv continued to not work.
All in all very frustrating and we paid a very decent fee nearly £400 for the 2 nights.
Because of the cleaning issue and lack of TV we believe there should be a refund to reflect the disappointment we had looked forward to this break for a while as I am recovering from illness.
The propery garden was scruffy near the key safe all it would have taken was a sweep round.
We would have enjoyed our stay but in the end a massive disappointment and I’m sorry we can’t say anymore positive things
Heavy we could not move it to try and put it on.
No instructions on how to use it left and WI if code not correct in manual it missed a digit off causing us to have to ring the managing agent.
Windowsills and skylight dirty plus cobwebs all over ceiling in one bedroom
Linda S.
Séjour de 2 nuits en avril 2024