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Reviews of Salem Waterfront Hotel & Suites

3.5 out of 5
Salem Waterfront Hotel & Suites
225 Derby St, Salem, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice for us while in Salem. We walked almost everywhere from this central location and it was very close to the water. The hotel restaurant was closed but since there are some nice places to eat close by that wasn't a huge issue. They are clearly renovating because there were workers on site most days, though we were gone. The wifi was spotty, but again we were gone exploring. There are no refrigerators in the rooms so don't bring back your leftovers from dinner. Other than that minor issue we enjoyed our stay and would stay here again if in Salem. Recommended.
Stayed 3 nights in Apr 2024

10/10 Excellent

Armis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff was very nice
Stayed 2 nights in Apr 2024

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was great. The only thing I would say is that the restaurant was being refurbished and so for the length of our stay, we had to order Room Service for breakfast (which we'd paid in advance at the time of booking). That's not really an issue in itself, and the breakfast was tasty. However, they still charged us the Room Service Charge, which is pretty bad form, considering we had no choice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christopher, Macungie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Guest services on Apr 14, 2024
Thank you for staying with us!

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was gorgeous, and clean and the staff was very friendly. It was close to the beach and walking distance to many shops and restaurants. Will definitely be staying there again on my next trip to salem.
Stayed 2 nights in Apr 2024
Response from Guest services on Apr 14, 2024
Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel. We take pride in providing a clean and welcoming environment for our guests, and our staff is dedicated to ensuring a pleasant experience for all. We are glad to hear that our convenient location near the beach and local amenities added to your overall satisfaction.We look forward to welcoming you back on your next trip to Salem. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know. Thank you for choosing to stay with us.

2/10 Terrible

Lisa

Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable to all the historic things around town. It was very quiet and the staff was friendly!
Stayed 2 nights in Apr 2024
Response from Guest services on Apr 8, 2024
Thank you for sharing your positive experience! We are glad to hear that you found our location convenient for exploring the historic sites and that you enjoyed a quiet and friendly atmosphere during your stay. Your feedback is greatly appreciated.

4/10 Poor

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No dine in option at the hotel.
Stayed 2 nights in Mar 2024
Response from Guest services on Apr 8, 2024
We apologize for any inconvenience caused by the temporary lack of a dine-in option at our hotel due to ongoing restaurant renovations. We understand the importance of providing dining facilities for our guests and are working diligently to restore this service as soon as possible.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
The phone is one of the rooms was not working
Stayed 1 night in Mar 2024
Response from Guest services on Apr 8, 2024
We apologize for the inconvenience caused by the non-functional phone in your room. Thank you for bringing this to our attention.

4/10 Poor

Anna

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
So very disappointed. Hotel was under construction; no restaurant, no gym, not any of the extras experienced at Halloween. Staff not friendly or helpful. Housekeeping basically only makes your bed. Not at the service or high quality experienced in the past. Will certainly try other places for next trip. TV had minimal services during the week. No streaming, no gaming, internet sketchy with phones. Over weekend TV was up to full capacity. Booked room with water view was told only King bedrooms get a water view. Vending machine was broke, tons of sodas were at the bottom blocking and one from obtaining their purchase. Very disturbing for a blind convention attendees unaware of where their purchase went. Reported to a Crystal who refunded our funds. She was consistently more professional & helpful than other staff. No directions provided at checkin no book left in the room for guidance on hotel policies. Lacked the friendliness I've come to expect at this hotel for the price you pay. Bragged to friends it was the best in all of Salem but truly disappointing. Hotel had about 3 months to warn us they would be under construction but failed to update us that service would be limited. Based on the lack of cheer the staff presented one can only assume they are unhappy and not treated well by employer. Curious if their are new owners. Was very bespoke in the past now just a typical Sheraton vibe.
Stayed 3 nights in Mar 2024
Response from Guest services on Apr 8, 2024
We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. We understand your frustrations with the ongoing construction, limited amenities, and service quality that did not meet your expectations. Your feedback is invaluable to us, we addressed these issues with our team to ensure that we provide a more enjoyable and seamless experience for all our guests in the future.We regret any inconvenience caused by the TV services, vending machine issues, and lack of clear communication regarding room amenities. We will work to improve these areas to enhance the overall guest experience. We appreciate your recognition of Crystal's professionalism and helpfulness, and we will ensure that your positive feedback is shared with her.Please know that we take your comments seriously and will use them to make necessary improvements. We hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for sharing your concerns with us.

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious rooms, friendly staff
Stayed 2 nights in Mar 2024
Response from Guest services on Apr 8, 2024
Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our great location, spacious rooms, and friendly staff during your stay. Your kind words are truly appreciated, and we will make sure to pass on your compliments to our team. We strive to provide a comfortable and welcoming experience for all our guests, and we are thrilled to hear that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 Okay

Yin, Livingston

Travelled with family
Everything under construction.
Stayed 2 nights in Mar 2024
Response from Derek Vance on Apr 10, 2024
Good Afternoon Yin,The property is nearly complete with our top to bottom renovations to bring a whole new guest experience to travelers visiting the Salem area! I am sorry to hear this impacted your stay with us, and we hope to have the opportunity to welcome you back the next time you visit salem.Yours in Hospitality,Derek Vance

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. Everything was wonderful during our one night stay!
Stayed 1 night in Mar 2024
Response from Guest services on Apr 8, 2024
Thank you for sharing your positive experience with us! We are delighted to hear that our staff's friendliness and helpfulness contributed to a wonderful stay during your visit. Your feedback is greatly appreciated, and we will be sure to pass along your kind words to our team. We strive to provide exceptional service to all our guests, and we are thrilled to hear that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Edward

Stayed 2 nights in Feb 2024
Response from Guest services on Apr 8, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024
Response from Guest services on Apr 8, 2024
Thank you for your 5 star review!

10/10 Excellent

Culley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms!
Stayed 1 night in Feb 2024
Response from Derek Vance on Apr 10, 2024
Good Evening Culley,We are so happy to hear our fully renovated rooms had a positive impact on your stay with us! We look forward to welcoming you back again soon.Until next time,Derek and the Salem Waterfront Team

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the most beautiful rooms I’ve ever stayed in. Decor was so nice, new, and clean! Great location to walk to everything in Salem. I will stay here when I return.
Stayed 1 night in Feb 2024
Response from Guest services on Apr 8, 2024
Thank you for your kind words! We are delighted to hear that you enjoyed your stay in one of our beautiful rooms and found the decor to be to your liking. We take pride in providing a clean and comfortable environment for our guests. It's wonderful to hear that our location was convenient for exploring Salem and that you plan to stay with us again in the future. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean. Very nice!
Stayed 1 night in Feb 2024
Response from Derek Vance on Apr 10, 2024
Dear Martha,Thank You so much for taking time to provide this feedback. We are thrilled you enjoyed your stay with us here in Salem, and I will be sure to give a shoutout to our Housekeeping team for a job well done. Until next time,Derek Vance

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for an overnight stay to explore Salem. Staff very helpful. Hotel room had been newly renovated. Breakfast was good. Easy parking.
Stayed 1 night in Feb 2024
Response from Guest services on Apr 14, 2024
Thank you for your positive feedback! We are glad to hear that you enjoyed your stay at our hotel. We take pride in our convenient location, helpful staff, newly renovated rooms, good breakfast, and easy parking. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

William J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, very satisfied with stay.
Stayed 2 nights in Feb 2024
Response from Guest services on Apr 14, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed our great location and staff during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest services on Apr 8, 2024
thank you!

10/10 Excellent

AMY

Liked: Amenities
Great location. Nice hotel and friendly service
Stayed 1 night in Feb 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024

10/10 Excellent

Carol, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Janine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping left our door ajar and unattended for hours, room service orders were wrong, they forgot to give me the breakfast voucher, indoor pool was closed all weekend with no explanation or anticipated opening date, coffees not restocked in room, renovations on floor above us without informing us or posting on website, plus other things I could nit pick but I don’t have too. Over all, terrible and expensive stay considering no amenities were available.
Stayed 3 nights in Jan 2024

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Kelly

Travelled with family
Disliked: Property conditions & facilities
The location is great. The day staff at the desk was great,as was the restaurant staff. The night staff at the desk, not so much. The heater in the room was nonfunctioning (it ran but you couldn't control the temperature, so it just blew cold air). We were also forced to park offsite, even though I have a handicap permit. Overall, we will not return and I cannot recommend.
Stayed 2 nights in Jan 2024

10/10 Excellent

kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Cynthia

Stayed 3 nights in Jan 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service
The remodeled room was wonderful. Unfortunately the pool was closed for maintenance, even though we had called to check it would be open before booking 2 days prior to our stay. Kids were happy just playing in the room.
Stayed 1 night in Jan 2024

4/10 Poor

AnneMarie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check your credit card
My credit card was charged for 2 extra nights instead of one. This staff charged me numerous times including an additional charge for $117 all for asking to stay one extra night.
Stayed 2 nights in Jan 2024

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Our room on the 4th floor was perfectly quiet and well appointed. The only thing we would have liked to add was a fridge.
Stayed 1 night in Jan 2024

10/10 Excellent

christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Clean rooms. And wobderful room service
Stayed 2 nights in Jan 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Margaret

Stayed 1 night in Jan 2024

8/10 Good

Sean

Stayed 1 night in Jan 2024

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Superb location, can walk to many of the historic sites the city has to offer. Staff was welcoming and kind. Room was clean, comfortable, and nicely appointed. Enjoyed the pool! Would have liked a mini-fridge & microwave in the room. We missed having access to a complimentary tea/coffee bar in the lobby area. 4.5 out of 5 stars. Will stay again (and bring our cooler ;)
Stayed 2 nights in Dec 2023

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the best hotels we have stayed at in the last 5 years
Stayed 1 night in Dec 2023
Response from Front desk on Dec 29, 2023
Thank you for your kind words! Hope to see you back here soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly refurbished room on the 4th floor was modern, spacious and well-appointed. No fridge in the room, though, but plenty of ice available.
Stayed 3 nights in Dec 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay at this hotel. Most attractions are walking distance from this location.
Stayed 8 nights in Dec 2023

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean and quiet
We like to stay here when we come to visit family. Parking is easy . It is nice and quiet too. The only complaint was when the heat came on at night it was kind of loud. Other than that it was very comfortable. We would stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed twice off-season but on Holidays - Thanksgiving and Christmas. The facility is nicely managed and the room accommodations are above par - recommended.Salem is a walking town and many pleasant things are around. Many, along with good dining opportunities, are close by (walking). It is a solid place.
Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kris

Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel in the heart of everything!
Very nice place, well located, ample sized room, friendly staff, clean, neat, restaurant attached to hotel- great stay!
Stayed 3 nights in Dec 2023

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MItchell Cox - General Manager on Dec 19, 2023
Hello Vincent, thank you for the 10 out of 10 review. We are glad your stay was successful. We hope you get to visit Salem again soon.

10/10 Excellent

Georgios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent and the property was walkable to the main amenities around Salem! The stuff was very friendly and the lighting (ambience) created an amazing atmosphere! Thank you.
Stayed 1 night in Dec 2023
Response from MItchell Cox - General Manager on Dec 19, 2023
Hello Georgios, thank you for your five-star review! Our location is excellent, and we are thankful for your comments regarding our friendly staff! We hope you get to return again soon.