Lobby sitting area

Reviews of The Social Hub Rotterdam

3 out of 5
The Social Hub Rotterdam
Willem Ruyslaan 223, Rotterdam

Reviews

8.4

Very good

Rating 10 - Excellent. 225 out of 578 reviews" "
Rating 8 - Good. 250 out of 578 reviews" "
Rating 6 - Okay. 62 out of 578 reviews" "
Rating 4 - Poor. 29 out of 578 reviews" "
Rating 2 - Terrible. 12 out of 578 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kyriacos, Limassol

Business traveller
Liked: Cleanliness, staff & service, amenities
I arrived late, under the weather and tired. I walked in. I saw a reception area that looked like ... Gaza. The lady at the front desk was very nice, but this was not enough to make up for the shock of the reception area's condition. In comparison to similar properties in other countries (e.g. Singapore) the first impression was a mere disappointment. However, my room was large, clean, internet was problem-free, and dorm's public areas also in good condition. The room was very dark and when I asked for an extra desk lamp there was none to give me. In retrospect, for the same money I could have booked a proper hotel room. These types of places make sense for longer stays (week ).
Stayed 3 nights in Nov 2023
Response from Carlos, General Manager at The Social Hub Rotterda on Nov 13, 2023
Hey there, Kyriacos! We're so grateful you took the time to share your thoughts with us.We're glad to hear that you found our staff to be friendly and that your room was spacious and clean. It's also great that you had no issues with the internet and enjoyed the public areas of the dorm. We appreciate your kind words! However, we're bummed to hear that the reception area didn't meet your expectations. We're constantly working on improving our facilities, so we'll definitely take your feedback into account. We apologize for the inconvenience caused by the lack of an extra desk lamp. We'll look into this issue and see how we can improve the lighting in our rooms. We understand that our hotel might not be the best fit for everyone, but we do strive to provide a comfortable stay for all our guests.We hope to see you again soon and continue to make your stays at The Social Hub Rotterdam even better! Take care! Carlos, General Manager at The Social Hub Rotterdam

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Sep 2023
Response from Carlos, General Manager at The Social Hub Rotterda on Oct 8, 2023
Hi Heather,Thanks for the excellent review.We're thrilled to hear that you found our rooms clean and well-equipped with amenities, and that our service was top-notch! We noticed that you mentioned our hotel condition being at 80%. We're always working on improving and updating our facilities to ensure a great experience for our guests. Your feedback is valuable to us and we appreciate you sharing it.Come back soon!Cheers,Carlos, General Manager at The Social Hub Rotterdam

10/10 Excellent

Giovanni

Stayed 1 night in Oct 2023
Response from Carlos, General Manager at The Social Hub Rotterda on Oct 8, 2023
Hello Giovanni,Thanks for this great feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for more fun times and delicious food & drinks! Cheers! Carlos, General Manager at The Social Hub Rotterdam

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Carlos, General Manager on Aug 21, 2023
Hi thereThank you for sharing your feedback with us.We're thrilled to hear that you found our hotel clean, in great condition, and that our service was top-notch! Our team works hard to create a welcoming atmosphere, so it's awesome to know that it made a difference in your stay.See you again soon.Take care,Carlos, General Manager at The Social Hub Rotterdam

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice, modern, clean place with nice rooms and good communal facilities.
Stayed 3 nights in Jul 2023
Response from Carlos, General Manager at The Social Hub Rotterda on Aug 3, 2023
Thank you, Rory, for such a positive review!We're thrilled to hear that you enjoyed our modern and clean rooms, as well as the communal facilities at The Social Hub Rotterdam. It's great to know that our vibe and atmosphere made your stay a pleasant one!We hope to see you again soon for more fun times and delicious food & drinks! Cheers! Carlos, General Manager at The Social Hub Rotterdam

8/10 Good

Piotr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay and friendly staff. Free foosball and ping pong. -1 point for the bar being closed from 5pm for some reason. Otherwise fine
Response from Carlos, General Manager at The Social Hub Rotterda on Aug 3, 2023
Hi there,Thanks for leaving us a review.We're thrilled to hear that you enjoyed our friendly staff and had fun with the free foosball and ping pong! As for the bar closing at 5pm, it's not our usual schedule, so we apologize for any inconvenience this may have caused. Our regular bar hours are Monday to Wednesday from 07:00 to 20:00, Thursday to Friday from 07:00 to 22:00, Saturday from 08:00 to 22:00, and Sunday from 08:00 to 20:00. We hope you'll have the chance to enjoy our bar during your next visit! See you again soon.Take care,Carlos, General Manager at The Social Hub Rotterdam

2/10 Terrible

Shamim

Stayed 1 night in Jul 2023
Response from Carlos, General Manage on Aug 17, 2023
Dear Shamim,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Carlos, General Manager at The Social Hub Rotterdam

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Cool place with nice staff.
Stayed 3 nights in May 2023
Response from Carlos, General Manager at The Social Hub Rotterda on Jun 3, 2023
Dear Miguel,Thank you for positively reviewing your time at our hotel.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We hope to see you again soon for more fun times and delicious food & drinks! Cheers! Carlos, General Manager at The Social Hub Rotterdam

10/10 Excellent

manuel

Stayed 3 nights in Feb 2023
Response from Carlos - General Manager Rotterdam on Feb 26, 2023
Hey there Manuel! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations! Happy travels,Carlos - General Manager Rotterdam

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms v decent and clean. Once you get your head around sharing diff parts of hotel with students it’s good.. even if feel old. Down side was the bar wasn’t open as they had an art exhibition the night we arrived. Parking on the other side of the road (domino’s) had v diff parking restrictions so free from fri eve till Monday!
Stayed 2 nights in Feb 2023
Response from Georgi -Community Host on Feb 20, 2023
Hi there Steven,Thank you so much for taking the time to leave your review! We are very glad to hear you had a good time :)Your opinion and experience at our location is very important to us so we will definitely keep it in mind for the future events happening at the bar.We wish you a great beginning of the week and hope to host you back soon!Kindly,The Social Hub Rotterdam.

4/10 Poor

Charles

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2023
Response from Natalie on Jan 7, 2023
Hi there, Thank you for rating your stay with us. We’re sorry to see that we were not able to fulfil your expectations. We place great importance on our guests’ experiences and it would be helpful to know why you did not have a great time with us. Please send an e-mail if you’d like to share more details with us. Happy travels, The Social Hub

2/10 Terrible

Cleo

Stayed 1 night in Oct 2022

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Jul 2022

10/10 Excellent

Kacper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised how the hotel was designed and decorated, first time seeing smth like this
Stayed 4 nights in Jul 2022
Response from Isabella on Jul 31, 2022
Hi there! Thank you so so much for your kind words :) We made TSH to create a new type of hospitality, and we are very happy to read you enjoyed your experience with us and our facilities. Until next time! Isabella I The Student Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable basic room. The hotel has good amenities and a onsiie restaurant.
Stayed 2 nights in Jul 2022

6/10 Okay

Richard

Liked: Staff & service, amenities, property conditions & facilities
Getting to our room was complicated considering we had heavy luggage to carry.
Stayed 1 night in May 2022
Response from Sanne | Assistant Operations on Jun 13, 2022
Hi Richard, Thank you for giving us your feedback. I am sorry you experienced the way to your room as complicated. Our hotel is indeed quite big so there might be a bit of walking required to access the room. However, we hope you did enjoy your stay and we hope to welcome you back in the future!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone in the room not working. The color of the the room lighting bright white, not comfortable
Stayed 1 night in Apr 2022

8/10 Good

BOON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Kayleigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

10/10 Excellent

evelien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Manon - Operations Assistent on Mar 5, 2020
Hi there, Thank you for the awesome review! We’re super happy to read that you were able to enjoy our facilities. We love creating fun and special experiences for our guests, so your review made us smile! We hope to see you soon again! The Student Hotel - Manon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very convenient location of hotel for my needs and metro transport just across the street from hotel. Close to city centre and not noisy in hotel.
Stayed 2 nights in Jan 2020
Response from Matea on Apr 28, 2020
Hey Jan, thank you so much for your nice review. We are very happy that you liked it and we hope you will visit us soon again! The Student Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Shafiqullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Georgia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and toilet is very spacious and clean! Comfy beds too!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very modern with good service and locatiom
Stayed 5 nights in Oct 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely
impressive
Stayed 1 night in Oct 2019

10/10 Excellent

Mikayil

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Quite basic, but comfortable enough. Breakfast not worth 15 Euros! Convenient for trams etc, not far from Rotterdam Centraal.
Stayed 3 nights in Sep 2019

2/10 Terrible

Farhad

Disliked: Room comfort
Terrible experience
What we had booked was a superior suite! While what we faced was a very basic room + a kitchenette with no utensils and a leaking sink! The curtain in the shower so short that all the water was spread in the bathroom. We cancelled the second night and left in the morning.
Stayed 2 nights in Sep 2019

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Management and Staff
I have never seen such hard working young people. The staff is amazing and always with a smile on their faces. Thank you the the GM - Jan and his staff. You truly are all admirable the way you handle a crowd checking in. Kudos to you all!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Rotterdam. We will definately look out for the student hotel in other areas!
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Edison, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotel good location.
The student hotel Room 341 Easy to locate, about 15mins drive from Central Station, 20mins walk to Rotterdam Blaak Station, Tram stop outside hotel. Supermarket, Pizzeria and other shops just across the road. Staff were super friendly & helpful Room with small kitchenette was quite useful.However you need to walk with your own cooking utensil.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was appalling. No crockery or utensils in your room.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well at the property. No comments about anything
Stayed 1 night in Jul 2019

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

DrMercy

Liked: Cleanliness, property conditions & facilities
Breakfast is TIL 11 on weekends though 10:45 there is no eggs, no orange juice and you eat the remains of food competing for a place at the Commons in a table dirty and untidy. Reception girls good mannered and educated instead as well that the guy st the bar. Breakfast service terrible.
Stayed 2 nights in May 2019
Response from Assistant Operations TSH on May 22, 2019
Hey there! Thanks for writing this review. As a young company we really appreciate guest feedback to help us grow and improve. We are sorry to hear about your disappointment with the breakfast - this is certainly not the service we aspire and I hope our lovely reception staff was able to find a solution with you for this issue. Otherwise please feel free to get in touch with our Assistant Manager Jasper (jasper.harmsen@thestudenthotel.com). We look forward to having you here again! The Student Hotel Rotterdam

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really awesome atmosphere. Love it!
Love this place! Think it is amazing. Super good vibe, rooms really comfortable and nicely laid out, food is surprisingly nice, staff are helpful and good looking. Only one downside is that there aren’t enough lifts...
Stayed 6 nights in Feb 2019
Response from The Student Hotel Rotterdam Team on Feb 19, 2019
Dear Tom, Thank you so much for writing a review and for the kind words! We are glad to hear that you had an amazing time and you enjoyed your stay with us. We hope to see you back soon! Kind regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Cool design inside and good facilities.
Stayed 3 nights in Jan 2019

10/10 Excellent

Michal, The Hague

Liked: Cleanliness, staff & service, room comfort
Very decent, but don't expect frills
TSH is about basics in a hip package delivered at the right price. This stay didn't disappoint. Got a complimentary upgrade to suite at the check-in. Suite was more like a bigger room with a kitchen counter (but no kitchen utensils, plates, or even a coffee cup - although a nespresso machine and complimentary pods are provided). The bathroom was basic but completely sufficent - the only problem was the low pressure of the shower. Staff was incredibly friendly, and everything worked just fine. Will be back
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Good for a short stay. Very basic. Suitable for its target market.
Stayed 4 nights in Oct 2018

6/10 Okay

tom, hk

Liked: Cleanliness
Disliked: Staff & service
I requested a room with outside view but this never happen I’m quite disappointed
Stayed 1 night in Oct 2018

8/10 Good

YF, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A little far from the central station but I will still stay here again because of its facilities and cleanliness.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding value
Booked because cheaper than most in Rotterdam, but exceeded expectations in every way. Buzzy atmosphere didn’t surprise, but the rooms were peaceful and conducive to sleep. Staff could not have been more helpful. We were 20-30 years older than many of their guests, but felt very much at home. Would definitely stay again.
Stayed 3 nights in Sep 2018

6/10 Okay

Melanie

Liked: Staff & service, room comfort
We chose the student hotel because of the size of the room and the location. however we were disappointed as the condition was not great. we had problems with the window, air conditioner and a broken bed.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed stay in Rotterdam
Very comfortable
Stayed 1 night in Sep 2018