Indoor pool, 2 outdoor pools
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Reviews of Ambassador Thermal Motel

3.5 out of 5
Ambassador Thermal Motel
Cnr Whakaue & Hinemaru Streets, Rotorua

Reviews

8.4

Very good

Rating 10 - Excellent. 189 out of 467 reviews" "
Rating 8 - Good. 206 out of 467 reviews" "
Rating 6 - Okay. 53 out of 467 reviews" "
Rating 4 - Poor. 14 out of 467 reviews" "
Rating 2 - Terrible. 5 out of 467 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Greg

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No hot water
Stayed 3 nights in Apr 2024

6/10 Okay

Elizabeth

Travelled with partner
Smelly, the sulphur pool and a unusual smell in the room
Stayed 1 night in Feb 2024

6/10 Okay

Kaylene

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Firstly the associate who checked us in was courteous and professional. He was able to arrange for an early check in which we really appreciated. However we could not over look the dirty room,outdoor areas and the pools. As we had chosen this hotel to experience the thermal pool, we just couldn't use it as it was not clean. I would like to caution other guests that the photos are not accurate and if you want to experience thermal pools you may want to consider going elsewhere. In closing the motel is in a great location and easy walking distance to restaurants and attractions in Rotorua.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to be able to use the hot pool and spa pool after a long drive/day out. Comfortable bed and air conditioning meant a good sleep.
Stayed 2 nights in Feb 2024

8/10 Good

Carol

Travelled with family, Travelled with family and small children
Needs more things done to it
Stayed 2 nights in Jan 2024

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Iulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sonia

Stayed 1 night in Jan 2024

10/10 Excellent

suhasini

Travelled with family and small children
Liked: Cleanliness, staff & service
John was an absolute delight to deal with. Great staff and accommodated us. I strongly recommend the hotel to our friends and in future I plan to book at the same hotel. Thank you
Stayed 2 nights in Jan 2024

8/10 Good

Saidah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was good,near the lake best of all we got to park our car infront of the porch which was convenient as my sister has difficulty in moving around.Great place to walk in the cool morning by the lake.
Stayed 1 night in Jan 2024

10/10 Excellent

JAN FRANZ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Everything is good from the staff and the room are clean
Stayed 1 night in Jan 2024

8/10 Good

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was great value for money. Was pretty clean and tidy had everything you needed. Some of the outside areas steps etc a bit tired and need a coat of paint but overall very good
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, use of laundry was very appreciated, limited dining options.
Stayed 1 night in Jan 2024

6/10 Okay

Rowena

Travelled with group
Stayed 2 nights in Dec 2023

8/10 Good

Nilesh

Travelled with family
Liked: Cleanliness
The management must consider providing soft tissue box, bin in bedroom, and privacy lock to the toilet/bathroom.
Stayed 1 night in Dec 2023

2/10 Terrible

Grace

Stayed 1 night in Dec 2023

6/10 Okay

Teressa

Travelled with family
Liked: Staff & service
The staff were lovely and upgraded our room. The motel is obviously undergoing maintenance which is needed. But we enjoyed the location (walking distance to the lake front and eat street) and the spacious 2 bedroom unit with plenty of space to store bikes.
Stayed 1 night in Dec 2023

4/10 Poor

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WE arrived at 8 pm and the pool, hot tubs and washing machine all closed at 9 pm. The washing machine did not spin our laundry so we ended up having to go to a laundromat. The room was fairly clean but the area near the laundry was not and the hot tubs did not look very clean. There was a guest drying rack and I would not have put cleans clothes there ti dry. There was scaffolding up so it looks like they may be making some improvements.
Stayed 1 night in Nov 2023

8/10 Good

MATTHEW

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities
A somewhat old property but comfortable and met our needs. Staff very helpful. Good location. We weren't worried about the usual Rotorua smell as we expected that and it cant be avoided in any case. Good value.
Stayed 1 night in Nov 2023

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and would stay again
We enjoyed our stay here, for 2 nights, 2 blocks from the restaurants etc, easy parking, big warm rooms, we were ground floor which was good as nights were a bit chilly but you can feel the heat beneath here…
Stayed 2 nights in Nov 2023
Response from Johns on Nov 16, 2023
Hi Glen,Thank you for choosing ambassador thermalhope you enjoyed your stay with us and thank you for the lovely review. Hope to see you again Thank you

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and walking distance to the park
Stayed 1 night in Oct 2023
Response from Johns on Nov 16, 2023
Hi Nancy,Thank you for choosing ambassador thermalhope you enjoyed your stay with us and thank you for the lovely review. Hope to see you again Thank you

8/10 Good

reena

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, easily accessable,able to walk to eateries
Stayed 1 night in Oct 2023
Response from Johns on Nov 16, 2023
Hi Reena,Thank you for choosing ambassador thermalhope you enjoyed your stay with us and thank you for the lovely review. Hope to see you again Thank you

6/10 Okay

stephen

Travelled with partner
Disliked: Amenities, property conditions & facilities
Good location, very close to city center. The room was very hot
Stayed 1 night in Oct 2023
Response from Johns on Nov 16, 2023
Hi Stephen, Thank you for staying with us. Sorry for the inconvenience caused. Hope to see you again Thank you

8/10 Good

Dhawal

Travelled with family
Liked: Cleanliness, staff & service
Location
Stayed 1 night in Sep 2023
Response from Johns on Oct 10, 2023
Hi Dhawal,Thank you for choosing ambassador thermal motelWe really appreciate your time for the feed back.Hope to see you againRegards

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Sep 2023
Response from Johns on Oct 3, 2023
Hi There,Thank you for choosing AmbassadorThermal motel.Hope you enjoyed your stay and Hope to see you againRegards

8/10 Good

Neelam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids enjoyed thermal pool and spa
Stayed 1 night in Sep 2023
Response from Johns on Oct 3, 2023
Hi Neelam,Thank you for choosing ambassador and thank you for your review.Hope you enjoyed your stay and Hope to see you againRegards

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Johns on Sep 18, 2023
Hi Candi,Hope you enjoyed your stay with us.Thank you for choosing ambassador thermal,Hope to see you againThank you

10/10 Excellent

Jamesntiana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host, good space for our family, swimming pool right outside. Close to town and eat st.
Stayed 2 nights in Sep 2023
Response from Johns on Sep 18, 2023
Hi Jamesntiana,Thank you for choosing ambassador thermal. Hope you enjoyed your stay with us.Thank you for your lovely review. Hope to see you againKind regards

10/10 Excellent

Trina

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Affordable and clean! Kids loved the pool. Friendly staff! Thank You!
Stayed 1 night in Sep 2023
Response from Johns on Sep 17, 2023
Hi Trina,Thank you for choosing ambassador and for your lovely review. we are glad that you are happy with our serviceHope to see you again.Kind regards

8/10 Good

Tane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good very nice
Stayed 2 nights in Sep 2023
Response from Johns on Sep 6, 2023
Hi Tane,Thank you for choosing ambassador thermal motel.We are glad that you are enjoyed your stay with us,Hope to see you againThank you

10/10 Excellent

Alena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a lovely stay this place is amazing value for money and you feel really looked after
Stayed 2 nights in Aug 2023
Response from Johns on Sep 1, 2023
Hi Alena,Thank you for choosing ambassador thermal motel.We are glad that you are happy with the service we provided.Hope to see you againThank you

8/10 Good

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, located close to the lake front and park and amenities
Stayed 2 nights in Aug 2023
Response from Johns on Sep 1, 2023
Hi David,Thank you for choosing ambassador thermal motel and your lovely review.Hope to see you againThank you

10/10 Excellent

Soli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with everything, good value for our money, good service and equally good facilities.
Stayed 2 nights in Aug 2023
Response from Johns on Aug 30, 2023
HI Soli,Thank you for choosing ambassador thermal motel and for your lovely review.Hope to see you again.Thank you

4/10 Poor

Sam

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property itself is a good option, was great value for money on Expedia price. It has good pool options (outdoor heated pool, spa and indoor mineral pool), a tad tired but nothing major Staff attitude was terrible when I called two days later to enquire about toys my little one left on the bed, was told it went in the rubbish due to not being high value items, when I said that was not professional as I’ve stayed in many hotels and they’ve always kept belongings he said “if you lose things often I would say you’re not professional” Honestly I don’t think I’ve ever been so angry with any customer service and I’ve hardly ever left a negative review in my life but this was just plain rude I would say pay a little more money and go to a place that actually knows how to run an accommodation business.. would never stay there again
Response from Ambassador on Aug 22, 2023
Thank you for your time,We are really sorry for the inconvenience.Thank you for choosing ambassador thermal motel

8/10 Good

Yoong

Liked: Staff & service
In town, close to everything.
Stayed 1 night in Aug 2023
Response from Johns on Aug 19, 2023
Hi Yoong,Thank you for choosing Ambassador thermal motel.We are glad that you have enjoyed your stay with us. Hope to see you again.Regards

8/10 Good

Dane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is perfect for kids with the pools. Walking distance to restaurants and tourist attractions - perfect location
Stayed 2 nights in Aug 2023
Response from Fidon on Aug 17, 2023
Hi Dane,Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Ambassador Thermal Motel in the near future.

8/10 Good

Lian You

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very cleanliness, Staff is nice to service ,Easy parking. Quiet street and walkable to food street, shopping, very close to the park. good value to stay.
Stayed 1 night in Jul 2023
Response from Fidon on Aug 13, 2023
Hi LianThank you for choosing ambassador thermal and hope you enjoyed your stay with us. We really appreciate your time and lovely review. Hope to see you again.

6/10 Okay

Brent

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Spa pool was luke warm and the thermal pool which they advertise was empty and used as a storage room.
Stayed 1 night in Aug 2023
Response from Fidon on Aug 13, 2023
Hi BrentWe're sorry to hear you were disappointed with our spa pool temperature. We appreciate you bringing this to our attention.Regarding the thermal pool I think you haven't seen it. The one you noticed is actually our linen storage room, thermal pool is located before that storage unit left side.

10/10 Excellent

Chris

Stayed 2 nights in Jul 2023
Response from Fidon on Aug 13, 2023
Hi ChrisThank you so much for your the time to rate us. Hope you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 Good

Abeshni

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
I like spa and swimming pool. Available utensils. Electric just was terrible, very dirty inside. Changed to better one.
Stayed 1 night in Jul 2023
Response from Fidon on Aug 14, 2023
Hi Abeshni,Thank you for providing a positive feedback on our pool facilities. Regarding the electric kettle, we value your feedback and work hard to ensure that similar issues do not occur in the future.We hope to see you again in the near future.

8/10 Good

Rangi

A
Stayed 2 nights in Jul 2023
Response from Fidon on Aug 13, 2023
Hi RangiThank you so much for your time to rate us. Hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Tatene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay nice and cosy, close to eat street.
Stayed 1 night in Jul 2023
Response from Fidon on Aug 14, 2023
Hi Tatene,Thank you for sharing this positive review. We’re glad to hear that you were satisfied with your experience. We hope you’ll visit us again soon.

8/10 Good

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Friendly staff and great location
Stayed 3 nights in Jun 2023
Response from Fidon on Aug 14, 2023
Hi Beatrice,Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Ambassador Thermal Motel in the near future.

6/10 Okay

STEPHANIE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Fidon on Aug 13, 2023
Hi StephanieThank you so much for your time to rate us. Hope you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We are return guests, our kids love the three heated pools on the property! A good choice for a family as you can spend a lot of time just relaxing. The decor is quite aged and hasn't been updated for some time, but everything works well, the property is flexible with check in/ out, and the location is central and walkable to the main CBD attractions and restaurants.
Stayed 1 night in Jun 2023
Response from Fidon on Aug 14, 2023
Hi Renee,Thank you for visiting us again and sharing this valuable feedback. We are delighted to hear that you had a positiveexperience with all the time. We hope you’ll visit us again soon.

8/10 Good

Ineth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Johns on Aug 30, 2023
Hi Ineth,Thank you for choosing Ambassador thermal motel.We are glad that you have enjoyed your stay with us. Hope to see you again.

8/10 Good

catherine t

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Large and comfortable with decadently warmed floors. Beds were cozy and the neighbourhood was quiet but within easy walking distance of the city centre and Eat Street! Will definitely be back!
Stayed 2 nights in Jun 2023
Response from Johns on Aug 30, 2023
Hi Catherine,Thank you for choosing Ambassador thermal motel.We are glad that you have enjoyed your stay with us. Hope to see you again.

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Raining all night and the guttering and down pipes made a racket all night. Otherwise fine
Stayed 1 night in May 2023
Response from Johns on Aug 30, 2023
Hi, Jeremy,Sorry for the inconvenience caused.Thank you for choosing ambassador.Hope to see you again.Thank you

10/10 Excellent

Gere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. We booked last minute after our original booking turned out to be incredibly awful, forcing us to leave, and the Ambassador Thermal Motel was so superior, well worth the still reasonable price increase. They even upgraded the booking for free. The family room was cozy, there were great amenities, including a kitchen, available laundry, a mineral pool and an outdoor heated pool. It was close to city center and in a nice area. We would happily return.
Stayed 2 nights in May 2023
Response from Johns on Aug 30, 2023
HI Gere,Thank you for choosing Ambassador thermal motel and your lovely review.We are glad that you have enjoyed your stay with us. Hope to see you again.