Lobby

Reviews of La Quinta Inn & Suites by Wyndham Roswell

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 358 out of 1005 reviews" "
Rating 8 - Good. 265 out of 1005 reviews" "
Rating 6 - Okay. 153 out of 1005 reviews" "
Rating 4 - Poor. 127 out of 1005 reviews" "
Rating 2 - Terrible. 102 out of 1005 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was old but clean
Stayed 1 night in Mar 2024
Response from T. Heisey on Mar 27, 2024
Thank you for taking the time to let us know about your stay. We hope you will stay with us in the future.

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My family and I stayed at about 5 different places throughout our vacation and this was the most expensive place and most disgusting place. I do not recommend this place to anyone with a family.
Stayed 1 night in Mar 2024
Response from K Trindade on Mar 16, 2024
My apologies for the disappointing stay. We want everyone to feel comfortable and fell short of your expectations. We will try to be better in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was very helpful, friendly & professional. My room was clean & very spacious. I will definitely be back & highly recommend to everyone.
Stayed 1 night in Mar 2024
Response from T. Heisey on Mar 13, 2024
Thank you for sharing your comments! I will be sure to share them with the staff. We look forward to hosting you again soon!

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The hot tub was not working, which we were hoping to enjoy. The breakfast needed fruit but other than that was great.
Stayed 1 night in Mar 2024
Response from T. Heisey on Mar 12, 2024
Thank you for letting us know about your stay. I will share your comments with the staff.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from K Trindade on Mar 5, 2024
Thank you for staying with us.

8/10 Good

JOHNNY

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from T. Heisey on Feb 28, 2024
Thank you for staying with us.

6/10 Okay

Todd

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The curtains in our room were torn, the carpet outside the elevator was filthy, It was a nice enough building just doesn't seem like it is being taken care of
Stayed 1 night in Feb 2024
Response from K Trindade on Feb 27, 2024
My apologies for the torn shear in the room and the stains on the carpet in the hallway. We are working to improve the hotel. Thank you for letting us know.

2/10 Terrible

Lesley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor was so disgusting(hair and urine stains), shower curtain was disgusting, floor needs to be vacuumed. I selected this property to swim but it was out of order. The lobby was full of boxes.
Stayed 1 night in Feb 2024
Response from T. Heisey on Feb 26, 2024
We are sorry the hotel did not meet your expectations. We are hoping to have the pool up and running in the next few days. We hope you will give us another chance to exceed expectations.

2/10 Terrible

Kari

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is closed (main reason we booked it was for indoor pool), building is hot, room took over 2 hours to cool off, filthy room with rotten half eaten apples, dirty q tips in our room. Old keys from last people - and they still worked which means if someone w and old key wants to come in, their key still works! SO UNSAFE! I almost left to get another hotel but we were exhausted and it was so late we had to stay. Breakfast was GROSS. Floor was filthy around food. Seating was dirty. I was about to get eggs when the lady came with a huge bag full of eggs and dumped them into the pot. They looked so watery and gross that I couldn’t even eat. I am calling manager bc the lady at front desk was too busy eating Cheerios to listen to my concerns. Never stay there! WORST HOTEL IVE STAYED IN!
Response from T. Heisey on Feb 19, 2024
I am so very sorry that your experience did not come close to meeting your expectations. I will be sharing your comments with all of our staff to, hopefully, improve in the future.

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from T. Heisey on Feb 19, 2024
Thank you for staying with us! We look forward to hosting you again soon!

8/10 Good

Justin

Liked: Cleanliness, staff & service
Check in was very easy, lobby is very nice. Not the cleanest rooms I’ve ever seen but not bad.
Stayed 1 night in Feb 2024
Response from K Trindade on Feb 14, 2024
Thank you for your comments. We will work to do better in the future.

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable & convenient
Stayed 1 night in Feb 2024
Response from T. Heisey on Feb 12, 2024
Thank you for letting us know that you enjoyed your stay!! We look forward to hosting you again soon!

6/10 Okay

Maria

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Loud, people coming in and out all night. Light shines through door. Used washcloth hanging on shower head. Crumbs and dust in corners. Shower head has lots of white build up. Long hairs in shower…multiple not just one or two. Just felt unclean and couldn’t sleep between people coming in and out all night and slamming doors and felt unclean.
Stayed 1 night in Jan 2024
Response from T. Heisey on Feb 10, 2024
I am very sorry we were unable to meet your expectations. I will be sharing your comments with both housekeeping and maintenance to prevent future issues like these.

4/10 Poor

Rosario

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Jan 2024
Response from T. Heisey on Feb 8, 2024
I am very sorry to see that we did not meet your expectations. We hope to better serve you in the future

10/10 Excellent

Rena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from T. Heisey on Feb 8, 2024
Thank you for staying with us! We look forward to hosting you again in the future!

10/10 Excellent

Susan, PHOENIX

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Quiet. Helpful staff.
Stayed 1 night in Jan 2024
Response from T. Heisey on Feb 3, 2024
Thank you for your lovely comments! I will share them with my staff

8/10 Good

B

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near many amenities. Location is good for walking.
Stayed 2 nights in Jan 2024
Response from T. Heisey on Feb 3, 2024
I am happy to hear that our location is a good one!We look forward to hosting you again in the future.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There wasn't a Do Not Disturb sign in the room; I had to go back downstairs and ask for one. They were out of bar soap, just had one bottle of body wash in the room; I had to go downstairs and ask for some more bottles of body wash. The Wifi wasn't letting me on it on Tuesday afternoon, and the coffee maker didn't work on Wednesday morning.
Stayed 3 nights in Jan 2024
Response from K Trindade on Feb 1, 2024
My apologies for the power outage that took the guest internet out. Thank you for letting us know about the coffee maker. We will replace it.

10/10 Excellent

Crystal

Business traveller
Liked: Amenities
Room was clean, and when I requested a new room because my neighbors were having a get together in their room at 11:30 am night, keeping me awake, they were happy to accommodate me as well as take care of the noise. Breakfast is very good
Stayed 1 night in Jan 2024
Response from K Trindade on Feb 1, 2024
Thank you for the kind words, even with the neighbor issues.

8/10 Good

Jose

Travelled with partner
Liked: Staff & service, amenities
Swimming pool and hottub qater was pretty grose
Stayed 1 night in Dec 2023
Response from K Trindade on Feb 1, 2024
My apologies for the swimming pool. Thank you for letting us know.

2/10 Terrible

Lucas

The hotel had no hand soap for the guest rooms, literally no soap to wash guests’ hands. When I requested soap, the front desk clerk gave me shampoo, conditioner, and body wash. When I reiterated that I needed anti-bacterial soap to wash my hands, the clerk called his manager who said they had no soap for any rooms and would not be getting me any. I would avoid the hotel in general…but especially the breakfast buffet, where guests self-serve with their unwashed hands.
Stayed 1 night in Jan 2024
Response from T. Heisey on Jan 28, 2024
We are sorry to hear about your issues with your stay. We will be sharing your comments with our staff to better serve all of our guests in the future.

10/10 Excellent

Gary

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from K Trindade on Jan 24, 2024
Thank you for staying with us.

8/10 Good

Nicholas

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some issues with key cards working but everything else was great.
Stayed 1 night in Jan 2024
Response from K Trindade on Jan 22, 2024
My apologies for the key card issue. We have recently replaced all of our locks to prevent exactly this issue. Thank you for staying with La Quinta Inn & Suites Roswell.

8/10 Good

vancheska

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Pool and hot tub were dirty and low on water.
Stayed 1 night in Jan 2024
Response from T. Heisey on Jan 15, 2024
We are sorry we did not exceed your expectations. Thank you for taking the time to let us know. We will share your comments with the maintenance staff.

10/10 Excellent

Kathlene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and willing to help any way they can. We left something in the room when we checked out and they called to let us know so we could pick it up.
Stayed 5 nights in Jan 2024
Response from T. Heisey on Jan 15, 2024
Thank you for your wonderful comments about our staff! We will be sure to share them so they can keep up the good work!

6/10 Okay

MIRNA

Travelled with family
Disliked: Amenities
Room was dirty clean bed and clean towels but tv was cleaned with dirty towel. Pool lighting. Room needed ti be vacuumed and bathroom as well elevator doors were dirty it has hands on the doors for 2 days and no one bothered to clean them. Hotel Polly maintained
Stayed 2 nights in Jan 2024
Response from T. Heisey on Jan 15, 2024
We are sorry to hear about the cleanliness issues you found. We will share your comments with our staff so that we can improve your experience in the future.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from T. Heisey on Jan 15, 2024
Thank you for taking the time to rate your stay. We hope to have the chance to exceed your expectation in the future.

10/10 Excellent

Juliette

Stayed 1 night in Jan 2024
Response from K Trindade on Feb 2, 2024
Thank you for staying with us.

10/10 Excellent

Martin

Liked: Cleanliness, amenities
Check-in was fast and easy. Property was clean and quiet.
Stayed 1 night in Jan 2024
Response from T. Heisey on Jan 11, 2024
Thank you for the perfect score! We look forward to hosting you again in the future!

8/10 Good

Itzel

Stayed 1 night in Jan 2024
Response from T. Heisey on Jan 11, 2024
Thank you for staying with us. We hope we will get a chance to get a perfect score in the future!

4/10 Poor

Rosario

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We rented for two nights and they threw away my personal use toothbrushes and my suitcase was in the closet and they thought I left the room and they took my boots because because they thought we already left the room and they knew I would rent for two nights and I would get them back and needs cleaner rooms
Stayed 1 night in Jan 2024
Response from Terry Heisey - Assistant General Manager on Jan 8, 2024
Once again, we deeply apologize for the confusion regarding your second reservation.

2/10 Terrible

Alfredo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, old, smoke smell, bad beds, bathrooms not cleaned, bad pillows, bad breakfast, bad towells. Very old furnitures
Stayed 1 night in Jan 2024
Response from Terry Heisey - Assistant General Manager on Jan 8, 2024
We do, most sincerely, apologize for being unable to meet your expectations during your recent stay with us.We will share your comments with our housekeeping staff to help with improvments.

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful especially the evening desk lady!
Stayed 3 nights in Jan 2024
Response from Terry Heisey - Assistant General Manager on Jan 8, 2024
Thank you for your lovely comments!We look forward to hosting you in the future.

6/10 Okay

Jo ann

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 24, 2023
Dear Guest,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Bambi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 24, 2023
Hi Bambi,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 20, 2023
Hi Veronica,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Good

VICKIE

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Hi Vickie,I wanted to say thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

4/10 Poor

Isaac

Travelled with family
Liked: Staff & service, property conditions & facilities
Our first room was not clean (stains and dirt on the bed) but staff was friendly and willing to change rooms without issue. The pillows were not comfortable and microwave did not work.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Hi Isaac,Thank you for sharing your positive feedback about our friendly staff! We sincerely regret your experience with other issues. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements.

4/10 Poor

linda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was not updated. Furniture used. Cabinet doors did not close. Elevator not working.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 10, 2023
Hi Linda,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Eric

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
no elevater. stain on ceiling. door by stairs i was told to use doesnt read the key card. one key card didnt work on room door. room door take several attempts for the key cad to work..
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 7, 2023
Hi Eric,We sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
Rest in Rosewell
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 7, 2023
Hi Tiffany,We appreciate your feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room in bad condition
Pillows were small squares and hard and lumpy. One pillow was soiled, no water flow in shower, No tv as it was taken out for replacement, and the area was dirty with stuff from the wall, toilet was loose and moved on the floor when you sat on it.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 1, 2023
Hi Pam,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

John, Knoxville

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Staff was friendly enough. Room was dirty- pet hair was on floor and bed. We were told the "room was older" but "older" and falling apart are a bit different. There was a portion of carpet that had frayed, and the sharp flooring pieces were sticking out; both my kids pricked their feet on it. (Night auditor taped a towel over it to help) Pillows were hard and lumpy. Desk was faded and worn. Elevator wasn't working. (Thankfully we were on first floor.) Signs stated it was a "smoke free" facility, but the smell of smoke was very heavy in the air nonetheless. Housekeeping skipped our room Breakfast was ok, but the second day we were there, the attendant closed everything while I was still trying to get my breakfast. Very poor customer service in that regard. Definitely wouldn't recommend until they rennovate.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Hi John,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 28, 2023
Hi Anthony,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Jason

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Building needs upgrades but the staff is amazing. Overall a good stay for the price we paid.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Jason,We appreciate your positive comments about our dedicated staff and are thrilled to hear that you found value in your stay considering the price paid. We understand your concern about the building needing upgrades, and we want you to know that we are continuously working to enhance our facilities to provide an even better experience for our guests. Your input is valuable to us, and we hope to welcome you back in the future with an improved and upgraded environment.

8/10 Good

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was helpful, property a little off main street so it was not noisy, for some reason we could smell cigarette smoke and room was a bit dated but nice.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 27, 2023
Hi Gary,Thank you for taking the time to share your feedback. We're delighted to hear that our staff made a positive impression and that you appreciated the quiet location off the main street. We apologize for any inconvenience. We value your input and will use it to enhance our guests' experiences. We hope to welcome you back soon for an improved stay.

8/10 Good

Charles

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 14, 2023
Hi Charles,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 Okay

Virginia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
No water from 11-3 on day 2 of stay. Curtains in poor condition. Door keys were cumbersome. Needed two keys together to get door unlocked.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 23, 2023
Hi Virginia,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your concerns have been duly noted, and we assure you that we are actively addressing these issues to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with a more seamless and enjoyable stay.

8/10 Good

Amber

Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 23, 2023
Hi Amber,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

CHRISTINE

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 10, 2023
Hi Christine,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!