Hall

SpringHill Suites by Marriott-Houston/Rosenberg – Avis

3 out of 5

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 618 avis sur 976." "
Note de 8 – Bien, d’après 237 avis sur 976." "
Note de 6 – Acceptable, d’après 62 avis sur 976." "
Note de 4 – Médiocre, d’après 26 avis sur 976." "
Note de 2 – Terrible, d’après 33 avis sur 976." "

9,2/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

Fcgag, France

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tres bien rien à redire!
Propre, confortable, bien placé... tout pour plaire!
Tracy N a répondu le 25 oct. 2014
Thank you so much for your review! We are glad that you thought our hotel was clean, comfortable, and located in a great place. Thanks again for choosing the SpringHill Suites by Marriott- Rosenberg!

10/10 – Excellent

Heather

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fantastic property! My favorite in the area!
Séjour de 1 nuit en mai 2024

10/10 – Excellent

virginia

Points forts : État et installations de l’hébergement
Great service at the front desk, quick and easy check in!
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Daniel

Voyage en famille avec de jeunes enfants
Small bad in the room
Séjour de 4 nuits en mai 2024
Assistant General Manager a répondu le 20 mai 2024
Thank you for taking the time to share feedback regarding your recent visit with us. I'm sorry that the overall condition of the room did not meet your expectations. Please be assured that we will share your feedback with the leadership team to ensure that this is an isolated incident. We hope to have an opportunity to welcome you back and exceed your expectations.

10/10 – Excellent

Todd

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Nice place to stay. Fix the elevator please!
Séjour de 4 nuits en mars 2024
Assistant General Manager a répondu le 7 mai 2024
Thank you for taking the time to share your feedback with us. We're so happy to see that your visit was enjoyable! Regarding the elevators, they have been repaired and are both working now. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Todd

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Great place to stay. Fix the elevator please!
Séjour de 4 nuits en avril 2024
Assistant General Manager a répondu le 11 mai 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We're thrilled to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!Regarding the elevator, it is back up and running!

8/10 – Bien

jazz

N/A
Séjour de 3 nuits en avril 2024
Assistant General Manager a répondu le 24 avr. 2024
Thank you for taking the time to let us know about your recent visit with us. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Cynthia, Katy

Séjour de 1 nuit en avril 2024
Assistant General Manager a répondu le 11 mai 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We're thrilled to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Catrina

Séjour de 1 nuit en avril 2024
Assistant General Manager a répondu le 6 mai 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional and we will be certain to share your feedback with the team. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Kneisha

Points forts : Propreté
Séjour de 1 nuit en mars 2024
Assistant General Manager a répondu le 16 mars 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled that your visit was exceptional and we will share your feedback with the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!

10/10 – Excellent

Maria

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and family friendly
Séjour de 1 nuit en mars 2024
Assistant General Manager a répondu le 16 mars 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled that your visit was exceptional and we will share your feedback with the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!

8/10 – Bien

Nils

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An overall good experiences. Disappointed by all the plastic for breakfast. That goes for all the hotels I‘ve stayed in, though.
Séjour de 1 nuit en février 2024
Assistant General Manager a répondu le 21 févr. 2024
Thank you for taking the time to let us know about your recent experience with us. We're happy to see that overall your experience was good and will pass your comments along to the entire team. Thank you also for your frank and candid feedback regarding the use of plastic. I appreciate you expressing your concern about this and I will be certain to pass your comments along to the leadership team. We hope to have an opportunity to welcome you back!

10/10 – Excellent

crystal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Assistant General Manager a répondu le 21 févr. 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional and we will be certain to share your feedback with the entire team. We hope to have an opportunity to welcome you back!

6/10 – Acceptable

ERIK

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Falta limpieza y humedades
En toda mi estancia solo una vez se hizo la limpieza y cambio de toallas En el cuarto de baño había hormigas Y malos olores producto de la humedad que presentaba el papel tapiz
Séjour de 4 nuits en février 2024
Assistant General Manager a répondu le 8 févr. 2024
Gracias por tomarse el tiempo para informarnos sobre su reciente visita con nosotros. Lamento ver que su visita general estuvo por debajo de sus expectativas, específicamente en lo que respecta a la limpieza y el estado general de su habitación. Tenga en cuenta que tomamos muy en serio sus comentarios y los discutiremos con los líderes para garantizar que se trate de un incidente aislado. Esperamos tener la oportunidad de darle la bienvenida nuevamente y superar sus expectativas.

10/10 – Excellent

Quynh Dao

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Assistant General Manager a répondu le 6 févr. 2024
Thank you for taking the time to let us know about your recent visit with us. We're so happy to see that your visit was exceptional. We will be certain to pass along your comments to the team. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Kim

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great
Séjour de 1 nuit en janvier 2024
Assistant General Manager a répondu le 25 janv. 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that you visit was exceptional! We hope to have an opportunity to welcome you back!

8/10 – Bien

Diana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023
Assistant General Manager a répondu le 13 janv. 2024
Thank you for your feedback. We're so happy that your visit was enjoyable!

10/10 – Excellent

Dana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We really enjoyed our two night stay at this Springhill Suites. The room was large (we got the two queen bed with pullout couch room) and very clean. We really appreciated the split bathroom with a toilet and sink in one room and a shower and sink in the other. It made getting ready in the morning much easier. Breakfast had very good hot and cold options - my son said the scrambled eggs were the best hotel eggs he’s ever had (and he is very picky about his eggs). Front desk staff was very friendly and helpful. Location and building felt safe and secure. We would definitely stay here again!
Séjour de 2 nuits en janvier 2024
Assistant General Manager a répondu le 13 janv. 2024
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was exceptional! We will be certain to share your comments with the entire team. I hope we can have an opportunity to welcome you back!

10/10 – Excellent

John

Séjour de 2 nuits en janvier 2024
Assistant General Manager a répondu le 13 janv. 2024
Thank you for your feedback. We're so happy you enjoyed your visit!

10/10 – Excellent

Ginger

Séjour de 1 nuit en décembre 2023
Assistant General Manager a répondu le 1 janv. 2024
Thank you for taking the time to let us know about your recent visit with us. We're so happy to see that your visit was exceptional. We'll be certain to share your review with the entire team. Happy New Year!

4/10 – Médiocre

Calvin

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Bed Bugs
Found Bedbugs in room. I had one bite me. Room 207. Had no choice but to change rooms, which was not a problem but was a lot smaller room and my wife and did not get much sleep as we were afraid that room might be infested also.
Séjour de 1 nuit en décembre 2023
Assistant General Manager a répondu le 27 déc. 2023
Thank you for your feedback regarding your recent visit with us. I'm sorry that your experience did not meet your expectations. To follow-up, we had our professional pest company come to examine the room and there was no evidence of bed bugs, so please rest assured that the room has been professionally checked and verified to be free of any pests. The expert said that this was probably an isolated incident that you experienced. Regardless, I am sorry that this caused your stay to fall short of your expectations. Regarding the room size, our rooms are all the same size, except our accessible rooms, which are larger to accommodate guests with disabilities. I am sorry if your room seemed smaller than the original, but I can assure you that the room you moved to was the same size (slightly larger, as you moved to an accessible room). Possibly the layout was slightly different and it made the room appear smaller. Again, I'm sorry that this also contributed to your dis-satisfaction. I hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for your feedback. Happy New Year!.

10/10 – Excellent

Vicky

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Assistant General Manager a répondu le 26 déc. 2023
Thank you for taking the time to let us know about your recent visit with us. We're thrilled to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!

10/10 – Excellent

Lorena

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was one of the best hotels I have stayed, clean, quiet and the people on the front desk were very nice and helpful.
Séjour de 1 nuit en décembre 2023
Assistant General Manager a répondu le 18 déc. 2023
Thank you for your kind words regarding your recent visit with us. We're thrilled that your visit was exceptional and we will certainly share your feedback with the entire team. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Sarah

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay
Breakfast was wonderful. It was quiet, clean and the staff very friendly.
Séjour de 1 nuit en novembre 2023
Assistant General Manager a répondu le 7 déc. 2023
Thank you for taking the time to share feedback regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we will be certain to pass along your comments to the team. Thank you for staying with us and we hope to have an opportunity to welcome you back!

10/10 – Excellent

Alma

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Assistant General Manager a répondu le 7 déc. 2023
Thank you for taking the time to provide us with feedback regarding your recent visit with us. We're happy to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice property, easy check in, good breakfast buffet
Séjour de 2 nuits en novembre 2023
Assistant General Manager a répondu le 30 nov. 2023
Thank you for taking the time to let us know about your visit with us. We're so happy to see that your visit was exceptional! We will be sure to share your comments with the team. We hope to have an opportunity to welcome you back!

8/10 – Bien

Jessica

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the hotel . It was my first time staying in a Springhill Suites. There was a dirty sock that belonged to someone else which means the housekeeping didn’t do their job correctly.
Séjour de 2 nuits en novembre 2023
Assistant General Manager a répondu le 26 nov. 2023
Thank you for providing feedback regarding your recent visit with us. I am sorry that there was a dirty sock in your room. This is below standard and not acceptable. Please know that this will be addressed immediately with the team to ensure that this is an isolated incident. I hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for your comments.

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
all great thank you
Séjour de 1 nuit en novembre 2023
Assistant General Manager a répondu le 24 nov. 2023
Thank you for taking the time to let us know about your recent visit. We're thrilled to see that your visit was exceptional and we hope to have an opportunity to welcome you back!

2/10 – Terrible

Marivel

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
I was not able to check in until 5:50. They said rooms were still not clean. I told them to call me once a room was ready becase I had an infant and they forgot.
Séjour de 1 nuit en novembre 2023
Assistant General Manager a répondu le 20 nov. 2023
Thank you for sharing your check-in experience. I am so sorry that you were not notified about your room being clean. This is below standard for us and I will be sure to share your feedback with the leadership team so that, moving forward, we can continue to strive to be the best in our brand. We hope to have an opportunity to welcome you back and exceed your expectations.

10/10 – Excellent

Carroll

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Assistant General Manager a répondu le 15 nov. 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we'll be certain to share your feedback with the team. We hope to have an opportunity to welcome you back!

8/10 – Bien

Alisa

Séjour de 3 nuits en novembre 2023
Assistant General Manager a répondu le 7 déc. 2023
Thank you for providing us with feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we hope to have an opportunity to welcome you back!

8/10 – Bien

Mathew

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Carpets could be cleaner.
Séjour de 2 nuits en novembre 2023
Assistant General Manager a répondu le 9 nov. 2023
Thank you for taking the time to let us know about the carpet in your room. This is below our expectation and I am sorry you had to experience this. Please be assured that we take your feedback very seriously and will share with the leadership team so that, moving forward, we can continue to strive to be the best in our brand.

10/10 – Excellent

steve

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good Customer Service a quiet, well maintained property.
Séjour de 1 nuit en octobre 2023
General Manager a répondu le 2 nov. 2023
Dear Steve,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Cesar

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Assistant General Manager a répondu le 30 oct. 2023
Thank your for taking the time to share your feedback regarding your recent visit with us. We're thrilled to see that your visit was exceptional and we hope to have an opportunity to welcome you back!

8/10 – Bien

Krystal

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
General Manager a répondu le 23 oct. 2023
Dear, Krystal,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Vernon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a well kept facility that I would recommend to my family and friends. Additionally, I would stay there again. It felt like home!!!
Séjour de 3 nuits en octobre 2023
Assistant General Manager a répondu le 22 oct. 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. We're thrilled to see that your visit was enjoyable and we will be sure to pass along your comments to the team. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Severa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Assistant General Manager a répondu le 21 oct. 2023
Thank you for taking the time to provide us with feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we will be sure to pass along your review to the team. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Cynthia

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was able to check-in early and the room was very pleasantly clean! The staff was very helpful.
Séjour de 2 nuits en octobre 2023
Assistant General Manager a répondu le 16 oct. 2023
Thank you for taking the time to share your feedback regarding your recent visit with us. We're so happy to see that your visit was enjoyable and we will be certain to share your comments with the team. We hope to have an opportunity to welcome you back!

6/10 – Acceptable

Mitzi

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Clean bathroom better
They wasn't sure if my rm was ready I ask for more towels and blankets which never received it i finally called front desk I had to go pick up cause housekeeping was gone front person was very nice
Séjour de 1 nuit en septembre 2023
Assistant General Manager a répondu le 4 oct. 2023
Thank you for taking the time to share your frank and candid feedback regarding your recent visit with us. I am sorry that your stay was below expectations. Please be assured that your comments have been shared with the team so that, moving forward, we can continue to strive to be the best in our brand. We hope to have an opportunity to welcome you back and exceed your expectations.

10/10 – Excellent

Lorenzo

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome rooms
Séjour de 1 nuit en septembre 2023
Assistant General Manager a répondu le 25 sept. 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're so happy to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!

4/10 – Médiocre

H. Paige

Séjour de 1 nuit en septembre 2023
Assistant General Manager a répondu le 16 oct. 2023
We're sorry that your visit was below standard. If there was anything we could have done better, we would love to hear about it. You are more than welcome to call the hotel directly and ask for the General Manager or Assistant General Manager if you would like to share with us as to why your experience did not meet the standard. We hope we can have an opportunity to welcome you back and exceed your expectations. Thank you again for letting us know.

10/10 – Excellent

Elizabeth

Points forts : Propreté
Séjour de 1 nuit en septembre 2023
Assistant General Manager a répondu le 25 sept. 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We're so happy to see that your visit was exceptional and we will be sure to pass your comments along to the team. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Bestric

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the the property is clean quite respectful service, i didn't like no shampoo or conditioner or body wash ,I didn't bring my own to deepened thinking, it was included
Séjour de 2 nuits en septembre 2023
General Manager a répondu le 19 sept. 2023
Dear Bestric,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

KELLY

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
good
Séjour de 2 nuits en septembre 2023
General Manager a répondu le 11 sept. 2023
Thank you for your feedback. We're thrilled to see that your stay was exceptional. We hope to have the opportunity to welcome you back!

10/10 – Excellent

Jose

Séjour de 1 nuit en septembre 2023
Assistant General Manager a répondu le 4 oct. 2023
Thank you for taking the time to let us know how we did. We're thrilled that your visit was exceptional and we will be sure to pass along your feedback to the team. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Manar

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great special stay
Séjour de 1 nuit en septembre 2023
General Manager a répondu le 11 sept. 2023
Thank you for your feedback. We're thrilled to see that your stay was exceptional. We hope to have the opportunity to welcome you back!

8/10 – Bien

Christopher

Séjour de 1 nuit en septembre 2023
Assistant General Manager a répondu le 4 oct. 2023
Thank you for taking the time to share your feedback regarding your recent visit with us.We hope to have an opportunity to welcome you back!

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Assistant General Manager a répondu le 8 sept. 2023
Thank you for taking the time to provide feedback regarding your recent visit with us. We're thrilled that your stay was exceptional!We hope to have an opportunity to welcome you back!

8/10 – Bien

Maria

Séjour de 1 nuit en septembre 2023
Assistant General Manager a répondu le 25 sept. 2023
Thank you for taking the time to complete a guest satisfaction survey regarding your recent visit with us. We hope to have an opportunity to welcome you back!

10/10 – Excellent

Elia, Alton

Séjour de 1 nuit en août 2023
Assistant General Manager a répondu le 8 sept. 2023
Thank you for your feedback! We're so happy to see that your stay was enjoyable. We hope to have an opportunity to welcome you back!