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Reviews of The Rome Motel

2.5 out of 5
The Rome Motel
8257 Turin Road, Rome, NY

Reviews

5.0
Rating 10 - Excellent. 7 out of 91 reviews" "
Rating 8 - Good. 13 out of 91 reviews" "
Rating 6 - Okay. 22 out of 91 reviews" "
Rating 4 - Poor. 24 out of 91 reviews" "
Rating 2 - Terrible. 25 out of 91 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

3.4/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room in terrible condition. I don't think this room should be offered for staying. Outside 35F and no heating in the room!!!! I can't stay second night.
Stayed 2 nights in Nov 2023
Response from Nilesh on Nov 16, 2023
Thanks

2/10 Terrible

Tuan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Neal on Oct 24, 2023
Thanks

6/10 Okay

Michelle

Travelled with family
Im no liked the room i run the hit water for a 30 minutes the whent start to get hot water its to cold and the heat no working
Stayed 2 nights in Sep 2023
Response from Neal on Sep 23, 2023
Thanks

6/10 Okay

charlene

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Neal on Sep 11, 2023
Thanks

4/10 Poor

Eric

Disliked: Staff & service, amenities, property conditions & facilities
This did give me a chance to attend a film festival that was outstanding. But the hotel room had no water except for a trickle from the sink. There was no water for the shower or for the toilet. I'll let you imagine what that was like. I complained to the clerk, but nothing happened. It cost $220, which in those conditions was an insult.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 19, 2023
Dear Eric,We're truly sorry for the extremely disappointing experience you had during your stay. The lack of water in your room is completely unacceptable and not reflective of the standard we strive to provide. We apologize for the inconvenience and discomfort this caused you. Your feedback is important, and we'll address this issue to ensure that such situations are not repeated in the future. We deeply regret that we fell short of meeting your expectations and appreciate you sharing your concerns. We understand your frustration and apologize for any distress caused by these conditions.Sincerely, Hotel Manager

4/10 Poor

Ivy

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 1, 2023
Dear Ivy,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

2/10 Terrible

JAYME

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we did not stay at this property. the manager refused my 17-year-old to stay without me paying more when it clearly stated in the policy people 17 and under are considered children. he took my money though but refused to refund it when I would not pay him extra for a child.
Stayed 2 nights in Aug 2023
Response from Nilesh on Aug 8, 2023
Thanks more than 17 year child need to pay fee only 10

2/10 Terrible

Ibrahima T

Stayed 1 night in Aug 2023
Response from Hotel Manager. on Aug 28, 2023
Dear Ibrahima T,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, poor lighting, missing light bulbs, fixtures unplugged. water ver cloudy fro sink tap and tap leaked and dripped
Stayed 2 nights in Jul 2023
Response from Neal on Aug 6, 2023
Thanks

8/10 Good

Bret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2023
Response from Nilesh on Jul 30, 2023
Thanks

2/10 Terrible

Sharon, Forest

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nilesh on Jul 19, 2023
Thanks

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was not very clean and `needed much repair. The hot water never really got hot.
Stayed 1 night in Jul 2023
Response from Neal on Jul 16, 2023
Thanks

2/10 Terrible

Caroline

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty and infested with cockroches would never go back we left and didn't stay
Stayed 1 night in Jul 2023
Response from vinny on Jul 12, 2023
thanks

8/10 Good

Jennifer

Liked: Staff & service
Property needs a little TLC, great location
Stayed 1 night in Jul 2023
Response from Nilesh on Jul 12, 2023
Thanks

2/10 Terrible

Emmett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT trust the pictures. It was filthy.
Stayed 1 night in Jun 2023
Response from vinny on Jun 21, 2023
Thanks

4/10 Poor

behnaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Nilesh on Jun 13, 2023
Thank you

2/10 Terrible

Jess

Stayed 2 nights in May 2023
Response from vinny on Jun 13, 2023
Thanks

4/10 Poor

Geraldine

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The place was clean and the location convenient. It took a good 5 minutes for the water to reach a mildly warm state and if you cupped it in your hand you could not see your palm because the water was milky white. We would not dare drink it.
Stayed 1 night in May 2023
Response from Vinny on Jun 2, 2023
You are right county is trying to took air out that's why other than that is the water from city and we are drinking also the same.

2/10 Terrible

mihael

Disliked: Staff & service, amenities, property conditions & facilities
The place was philthy. The heat did not work. Spider webbs in bathroom. I did not stay.
Stayed 1 night in Apr 2023
Response from Vinny on Jun 2, 2023
Thanks we will be address the issue

6/10 Okay

Rick

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The young lady and young man at front counter very nice. Overall all else below grade. A bit disappointed with Expeddia on this one. My fault for not checking REVIEWS first. Never again. Do not recommend
Stayed 1 night in Aug 2022

4/10 Poor

Webster

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Nothing to like, I had no choice it was getting late. Room smell like latrine. Paint chipping everywhere, not worth the money.
Stayed 1 night in Jul 2022

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Convenient location for Delta Lake Triathlon. But, 2 towels were dirtied from someone wiping some black or brown substance on them prior to my visit. Also, though room was labelled non-smoking, the room was damp and musty with definite smell of cigarette smoke… I opened up windows and entrance door wide & used my personal box fan to circulate outside air through the room and out the window in bathroom for about 2 hours. This helped a lot. I ran AC and kept bathrooom window all nigh to keep clean air coming in during sleep.
Stayed 1 night in Jul 2022

2/10 Terrible

Alberto

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is for squatter
Stayed 1 night in Jun 2022

10/10 Excellent

Indra

Stayed 2 nights in May 2022

6/10 Okay

Sulejman

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bates
Stayed 1 night in Oct 2021

2/10 Terrible

Raymond

Disliked: Cleanliness, amenities, property conditions & facilities
Years ago my uncle would stay there when he visited from California. Sometimes stay for two weeks. It was very clean and cozy then. The outside was well kept. While I stayed there it should have been closed to customers. They were power washing , stripping the old paint off the outside walls. Both days I was there. The owner/ manager lives in a house connected to the motel. I was one of the only customers staying there. Those that were were cooking outside their rooms because there were no inside cooking facilities. The owner manager should have charged me half of the regular 85$ rate if he insisted on staying open while this major improvement project was being done. And my car was in the middle of all this and during the day hours I had to leave or be subject to this power washing right outside my door. It should not have been advertised as open for business
Stayed 2 nights in Sep 2021

6/10 Okay

John

Business traveller
Stayed 1 night in Aug 2021

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Very old and smelly! Reminded me of the bates motel and very expensive for a night stay!!! But the room was warm and had hot water
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Disliked: Staff & service
older motel
Rooms were clean, basic room, older motel, no room service but that could be due to covid. we stayed 4 days and only had the bed made once.
Stayed 4 nights in Jan 2021

6/10 Okay

Christopher

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ever agIn go there
The room was cold no heat available. The bathroom was dirty. The rugs dirty beds were uncomfortable the room had a bad odor of funk. The water in the shower was hot then cold then hot then cold. The price was 120 a night it was no five star hotel. Its a motel in the middle of nowhere. Not much around to eat no pool no gym no laundry just a hiding place to stay
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Darsel

Stayed 3 nights in Nov 2019

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay again
This place was a gamble for me. There were some poor reviews but my inner cheap-xss got the best of me and, in life sometimes I wanna get outside my “usual” The place was kinda cute as I drove up in a 1960’s type of way and the women at the front desk seemed very nice. Pros: Full kitchen with fridge, sink, range/oven, micro for $65 Towels were new No sign of any bugs save for a few small spiders Fridge worked great Bed was super firm but provided a good night’s sleep Cons: The facilities are not only old but run-down. The kitchen was ok but the bathroom was not. I didn’t feel comfortable taking a shower seeing the tub floor The rooms were not cleaned to any standard Understand, I was not expecting a chain hotel’s standard of cleanliness, but there were cobwebs and dirt in many places indicating a lack of everyday cleaning There was a pubic hair on the blanket There was a cIgarette hole in sheet. Air conditioner missing knob impossible to turn on A few small rodent droppings in the cabinet (see pic) The pube didn’t bother me all that much but a top sheet with a cigarette hole was the dealbreaker. Bottom Line: I would not stay here again and I have found my “line” between being a thrifty person who is not pretentious about these types of things, and being someone who expects basic cleanliness. If the room was $25, I might take a second look...but for $65, I need a sheet with no burn hole and a shower I feel good about getting naked in
Bed felt like a bunch of boards with a foam layer over it but provided a good night sleep
Cute enough kitchen table. (Love the wood paneling!)
Cigarette burn hole in sheet
Sink wasn’t as bad as the bathtub, but needed replacing
Stayed 1 night in Oct 2019

4/10 Poor

Frank

Stayed 1 night in Oct 2019

4/10 Poor

Susan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The parking lot is rough the room was damp and smelled bed
Stayed 1 night in Sep 2019

10/10 Excellent

Yuderka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Phoenix

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nothing fancy, but very welcoming & comfortable!
The gal at the front desk was super warm, friendly & helpful- we felt very welcome immediately! The place is not at all fancy, so if you're looking for something that looks really nice, this is not it-- and it may be at least a bit overpriced for that reason. However, we were quite comfortable & enjoyed our stay.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not safe
The chain lock was not attached to the wall. Owner wanted me to trust that the security cameras made it safe. Argued with me when I asked to cancel the remainder of my stay and would not refund the night after being there 1 hour. (In fact, charges me their normal rate instead of the rate hotels.com gave me)
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 12 nights in Jul 2019

2/10 Terrible

Nate, Buffalo, NY

Disliked: Cleanliness, amenities, property conditions & facilities
You know the "shady motel" trope you see in movies and TV? Well here is example A. Stains on the walls. A roach trap behind the toilet. Weird smells. Bathrooms that would be too gross for a campground. I've been in humble motels before, and while those experiences weren't amazing, they weren't bad either. This was disgusting.
Stayed 1 night in Aug 2019

4/10 Poor

BETH

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great welcome but sketchy digs
The place needs an overhaul. Hard to keep it clean because the carpet, bathroom and caulking is older. Stains in bedding. Smelly in room. A/C unit worked. Great welcome at front desk.
Stayed 1 night in Jul 2019

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They did not have our reservations and were surprised at our arrival. Room given was not room I reserved on line. No towels, no toiletrys, no coffee. Bathroom had mud splatter on walls (did not appear to have been cleaned) TV had no volume.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
OK to sleep, nothing more.
Since my daughter and I were just sleeping at the hotel, it was ok for just that. The room was tiny, and the bathroom was just large enough for me to squeeze into. Pipes ran through the room, and water was going through them on and off all night. The room was very hot (it was 30 F outside). WiFi was locked and we weren't given a password.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room had a bathroom that was rusted on fixtures. The TV was terrible to view. The toilet was stuffed in a small corner! Horrible
Stayed 1 night in Mar 2019