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Reviews of Rose Garden Palace Roma

4 out of 5
Rose Garden Palace Roma
Via Boncompagni 19, Rome, RM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 110 out of 180 reviews" "
Rating 8 - Good. 49 out of 180 reviews" "
Rating 6 - Okay. 12 out of 180 reviews" "
Rating 4 - Poor. 5 out of 180 reviews" "
Rating 2 - Terrible. 4 out of 180 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Haipeng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and lovely with a great view. Bathroom clean and modern. Smart TV was a plus even if not necessary. The staff accomodated our room preferences and the front desk was pleasant. The negative - we didn’t get coffee or tea replenished in the room, even when we asked, and when our room was serviced they removed cups and spoons and didn’t leave new ones. The coffee/tea machine leaked then stopped working. But that’s okay - there’s great coffee around the corner for that morning wake up!
Stayed 3 nights in Mar 2024

10/10 Excellent

wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, quite area and large rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

FAROUK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place and nice staff
Stayed 5 nights in Dec 2023

10/10 Excellent

Arthur

Stayed 2 nights in Jan 2024

4/10 Poor

Deborah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel rooms are nice, they were friendly and upgraded us on arrival. Lunch we had in restaurant was great. However: breakfast disorganized, probably not enough room for all the guests and no service -- all self service including trying to figure out their coffee maker. If you sit with your breakfast in the lounge area there are no utensils, sugar for your coffee, etc. The specific and costly problem we had was we wanted to book a tour and asked about transport to the meeting place. They said no problem, just come 5 minutes before you need a taxi. So, we booked a non refundable tour. On the next morning we tried to book a taxi early and were told, no come back 5 minutes before. Then the man at the desk said ok "I will try to get you a taxi". In the end the two companies they use were either not responding or had no available taxis so we were out of luck and so were another group trying to get to a train. We did try going to local taxi stands but were not successful and missed the trip. The most frustrating and unacceptable part was that they did not even offer other alternatives, try a different company or try to get us private transport - anything! The man at the desk simply said "I don't work for the taxi company". Unacceptable. I have never had a front desk be so completely unhelpful and uncaring. Spoke to the manager -- nothing. Around the corner cabs were arriving every few minutes for guests of another hotel. Only Rose Garden guests were stuck, missing trains, tours etc.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and close in for walking to sites.
Stayed 2 nights in Jul 2023

10/10 Excellent

sherry

Stayed 4 nights in Jun 2023

10/10 Excellent

frank, pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby and rooms. Quiet.
Stayed 1 night in Jun 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for an EU hotel
Stayed 3 nights in Jun 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great.. very close to Villa Borghese.. rooms were large, clean and comfortable.. very safe area which is important as single mother traveling with my daughter.. only negative was noise could be heard from hallways.. it was only occasionally so not that bothersome.. special shout out to front desk Samuele, I broke my foot at Colosseum and he was very helpful in calling around to help us find a walking boot for it.. very grateful for his help since I do not speak Italian..
Stayed 5 nights in May 2023

2/10 Terrible

John

Stayed 3 nights in May 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful people! Very helpful with arranging transportation and suggesting great restaurants. Loved our stay!
Stayed 2 nights in Apr 2023

8/10 Good

kyong a

Stayed 1 night in Apr 2023

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. The people here were super nice and accommodating. The room was large, clean, and comfortable. Would definitely stay again!
Stayed 3 nights in Apr 2023

10/10 Excellent

Jasmeet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property as a family of 4. Comfortable King bed and sofa bed for kids. Walking closet and nice size bathroom. Staff was very helpful and friendly, especially Max and Natasha. Max went above and beyond to help out! Great stay, great location!
Stayed 3 nights in Apr 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you get use to how to communicate through the Spanish Stairs ration down the hill it is very convenient to go to the center of Rome. Located in a nice neiborhood and the facilities are nice, high quality.
Stayed 1 night in Jan 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
An excellent property across the street from the US Embassy and near Via Veneto. A wonderful and refreshing pool in the lower-level fitness. centre. The staff was friendly and helpful.
Stayed 2 nights in Dec 2022

8/10 Good

Parto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rose garden palace is located in an upscale neighborhood in Rome, but very walkable to a lot of places. The staff were friendly. I overall enjoyed staying there and recommend it to everyone.
Stayed 3 nights in Nov 2022

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good. Felt safe as the US Embassy was across the street and guarded 24/7. The room was nice, small for a Superior room'.

10/10 Excellent

Deborah, Surrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and excellent services.
Stayed 1 night in Oct 2022

10/10 Excellent

Narges

Stayed 2 nights in Oct 2022

10/10 Excellent

Ana

Stayed 2 nights in Aug 2022

10/10 Excellent

Ivona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really great! Love this place!
Stayed 6 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

noppamas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Hashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really one of the best, I highly recommend it Thanks
Stayed 3 nights in Aug 2022

10/10 Excellent

SARA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved being on a quieter street that was around the corner from everything. Comfortable, clean and with character. Lovely staff, easy breakfast, nice touches.
Stayed 3 nights in Jul 2022

4/10 Poor

Alfredo

Disliked: Property conditions & facilities
The hotel was in the middle of reparations, the view from our room was not good to say the least. We were extremely disappointed when we tried to open the curtains and saw the sight. The hotel is a good hotel but they should let their clients know when they are under renovation.
View from our room.
View from the street.
Room view.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ayres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk (Barbara) was fantastic. So helpful. Hotel property excellent. Great location. Great shower!!!
Stayed 3 nights in Jul 2022

8/10 Good

sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with AC! with 98 F outside getting back to the Hotel with Good AC was superb!
Stayed 3 nights in Jul 2022

8/10 Good

Behrouz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

William A. van

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel with a fabulous staff and a rare garden. I was extremely surprised and I rate the hotel at a 9 out of 10 scale! As we say in Brooklyn, what’s not to like.
Stayed 6 nights in Jun 2022

2/10 Terrible

Sundeep

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They don’t turn in air conditioning in the hotel or your room till 6 pm. Towels replacement is smaller towels only and the pool area has no towels, the list can go on and on about the shower placement, but other than the location everything is substandard about this hotel. If you have an alternative choose that
Stayed 3 nights in Mar 2022

6/10 Okay

Cecile

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
So so
Not so great - service at the restaurant was great with very good waiters. « Family » room was kind of ok, but could have been bigger. A/C is noisy. Couch was extremely, extremely uncomfortable so my kid could not sleep in there and we ended up switching. I experienced how uncomfortable the coach was as well then! So glad my week in this room is over! Positive: location is safe and 10-15min wake from Piazza do Spagna; it is safe. Great pool area and fitness area (but surprisingly quiet, made it weird). Cons: dining options not so good around the hotel; beds not good; was told that no towels are provided at the pool and that I should use those in our room (= those used for our showers).
Stayed 4 nights in Oct 2021

8/10 Good

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Flat pillows and sunken beds
The beds and pillows are wore out and need to be changed. No WiFi on the last three days. Staff and service was excellent.
Stayed 9 nights in Sep 2021

10/10 Excellent

Nicholas, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Aug 2021

10/10 Excellent

Nicholas, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 1 night in Aug 2021

10/10 Excellent

James, Alexandria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2021

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Could be better
We traveled with children, and choose this hotel as they have sauna and swimming pool, but they were out-of-order for 2 nights. Big and comfortable room, but the air conditioning was not working properly.
Stayed 4 nights in Feb 2020
Response from Pasquale on Apr 7, 2020
Thank you for your review!! we will keep this as suggestion to do better in the future. Regards

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Pasquale on Jan 24, 2020
wow thank you

10/10 Excellent

Ogedey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from PASQUALE on Dec 23, 2019
thank you!!!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean
The hotel has a great location, I was impressed with how clean it was and that it didn’t have a “hotel smell”. My kids enjoyed the pool and I enjoyed that it was warm and didn’t have a strong chlorine smell. I wish it had a complimentary breakfast even if it was just coffee/ tea and something small. I also wish I Asked for better pillows as they were very flat Overall I was very happy with my stay at luxe garden hotel
Stayed 3 nights in Dec 2019
Response from Pasquale on Dec 23, 2019
thank you!!!

10/10 Excellent

Mary Jo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Pas on Dec 23, 2019
Thank you

10/10 Excellent

Kaitlin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from PASQUALE on Nov 11, 2019
THANK YOU!!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! So beautiful! The staff were incredibly welcoming, polite and helpful. Great location. Gorgeous rooms. Would definitely stay here again.
Stayed 1 night in Sep 2019
Response from PASQUALE on Nov 11, 2019
THANK YOU!!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, welcoming staff. Beautiful, clean hotel, helpful concierge. Great location.
Stayed 2 nights in Sep 2019
Response from PASQUALE on Nov 11, 2019
THANK YOU!!!!