We chose this hotel because it was a good deal for the days we chose. HOWEVER, having said that it was an extremely frustrating experience. The reservation makes it clear that check in ends at 2PM. Due to this we booked an early train ticket to Rome and got to the hotel before 1PM. Thankfully the gate on the street was open, as was the gate on the inside. If they were locked we would have waited on the street until who knows when. A couple staying at the hotel heard us knocking for 45 minutes, and finally opened the door to the hotel for us. We found an envelope on the front desk with my name on it, and a set of keys inside. We didn't even know which of the 5 keys did what, although after thorough testing we figured it out. Only later were we told, by another girl staying there, that there is a code for the street gate and the front door - without it, we would have been stuck the entire 3 days, as the keys do not open the front gate ... we tried. The staff were literally NEVER around, which became super annoying our first night when our shower didn't work. Thankfully, someone called our room at 10PM the first night asking if we arrived (duh), but came within 15 min to fix the shower, which was nice. Also, since we left the room before 8am the second day, we didn't even officially check in, or pay the tourist tax, until our third day. Overall we had a great time in Rome, but the entire staff situation was so frustrating, I wouldn't stay there again.