Hotel Valentino Palace ***Dear Customer, we are sorry to receive this extremely low score which, as can be seen from the majority of our reviews, does not belong to us as our structure has all the services. First of all, all the bathrooms in the structure are of normal height and are all equipped and have everything you need to store your personal things and also have a lock, it was necessary to close the door.We continue to tell you that As can be seen from your booking it does not appear that you had breakfast included so before making the booking you could have entered it or what was communicated during check-in if you wanted to take advantage of breakfast you could choose whether to have an Italian breakfast or continental breakfast and then pay for it directly on site. His comment is very inappropriate because what you wrote is absolutely not truthful. The staff is ready to solve any problem and satisfy the most varied requests, also managing to communicate and provide all the necessary information to customers and in fact during your registration phase (check-in) the staff provided you with all the information (check-in - check-out, reception times, explanation of the tourist map, explanation of the keys, restaurant opening hours and much more).It is certainly not a staff problem if during explanations you are not attentive to what the staff tells you.And also you never communicated anything to the staff regarding what was written in the comment otherwise we would have provided you again with the information already left during check-in.Kind regards,Staff Hotel Valentino Palace ***

Hotel Valentino Palace ***Dear Customer,We are sorry to receive such a low review as in our structure all the rooms are equipped with air conditioning and are equipped with windows, shutters and curtains all in a modern style.What you wrote is absolutely not truthful, you evidently did not see the room assigned to you correctly and during your stay you never communicated any problem or disservice to our staff.Best regards,Hotel Valentino Palace ***

Hotel Valentino Palace ***Dear Customer,We are sorry to receive this extremely low score which, as can be seen from the majority of our reviews, is not our responsibility since in our structure all the staff including the owner are kind, polite and ready to solve any problem and satisfy the most various requests, managing to communicate and provide all the necessary information to customers.Furthermore, what you wrote is absolutely not truthful and it is not right to offend people like you did.Next time before leaving a review I invite you to think about what you are writing because these are not ways and attitudes to have towards people who have tried to help you in the best possible way and moreover also by solving your problem.Best regards,Hotel Valentino Palace ***

Hotel Valentino Palace ***Dear Customer, we are sorry to receive such a low score which, as you can see from most of our reviews, does not belong to us as in our structure all the rooms are cleaned and sanitized every day and the building is a period building dating back to the 19th century in Umbertine style renovated with modern styles.Furthermore, all rooms are equipped with latest generation televisions also equipped with Netflix, Nowtv, Dazn, Primevideo, etc. in our official language, Italian, as well as in your countries where your official language is established, in this case English. In our structure each room is equipped with properly functioning air conditioning and minibar. Furthermore, you guests have not communicated anything to the staff regarding any disservices otherwise the staff is ready to solve any problem and satisfy the most varied requests while also managing to communicate and provide all the necessary information to customers.The photos that you customers see both on Expedia and on Booking and also on other portals perfectly reflect all our rooms.As in all hotels, the rooms are divided into types and you had booked a triple room therefore you were assigned that room type.Finally, the staff had already informed you that the reservation is not refundable as you have both checked in and used your room, therefore both the structure and the agency from which you booked, in this case Expedia, cannot make any reimbursement.We wish you a good dayBest regardsStaff Hotel Valentino Palace ***