2/10 Terrible
Jc
Travelled with family
Mar 1, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be prepared for no reschedule or refund, under any circumstance. Our flights got canceled and then rescheduled for the next day due to inclement weather. I understood that they couldn't refund the money, but they wouldn't even credit towards the next night when we were scheduled to arrive. Yes they had room availability and I could book another room, but had to pay full price. I was even willing to up pay $180 over what I have already spent on the room for the nicer room available, and they said no.... This is a terrible policy and terrible service. I am sure the hotel is great and I am bummed were not going to get to stay there now. But no way am I gonna book another night with them when they won't even transfer my already paid for room credit over.... Due to this, sadly I would not recommend this hotel.
PS. The receptionist was very nice and courteous... It's sad when good people are put in crap situations by a poorly ran business policy.
Jc
Stayed 1 night in Feb 2023