2/10 Terrible
Juana
Travelled with family
Apr 3, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a building. When you arrive you are a bit lost Since you need to enter through a second door. The gate is locked and you are given a key so you are able to access the building after 8pm
Since the reception will be closed. They have an antique elevator that only 3 people fit at the time. The rooms have a weird smell and the sheets are dirty. Also, for our luck the hot water boiler broke and we woke up with a big puddle of water in the middle of the room. Therefore, there was no water when we woke up to use the bathroom. When I went up to receptionist, they said that they would have the problem fix in the afternoon and there was nothing they can do. Has a Human being you Need to use a bathroom as soon as you wake up and brush your teeth. Mind you I have a toddler with me and they didn’t even care. When I asked for a refund, it was denied and there was no other room for me and my family.
The only good thing I have to say about this place is that is in a very good location. But if you want to be more comfortable as a family, this is not the place for you. This is more for couples only.
Juana
Stayed 4 nights in Mar 2024