Dear Donald,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Rattan,Thank you for writing your experience regarding your recent stay in our hotel. We are really surprised to read your negative comments. Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations. Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear sanjay,Thank you for rating your experience in regards to your recent stay in our hotel. We regret to have received a low evaluation and we are very disappointed that we have not offered you a comfortable stay.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Gentile Clarissa,La ringraziamo per aver valutato la nostra struttura.Siamo lieti che il soggiorno sia stato piacevole e che i nostri servizi siano stati di suo gradimento. Grazie ancora per il suo contributo.Al piacere di averla nuovamente come nostra gradita cliente, le inviamo i nostri migliori saluti.RobertaAssistente del Direttore Generale & Guest Relations Manager

Dear David,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Marie,Thank you for reaching out to us with your personal experience. Our guests' satisfaction is our main, primary goal and we are very happy to hear that you had a great stay and fully enjoyed our facilities and service.Looking forward to welcoming you back.Warm regards,Roberta Assistant to the General Manager & Guest Relations Manager

Dear Harish,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Gentile JOTTI,La ringraziamo per aver valutato la nostra struttura e ci dispiace aver ricevuto un punteggio così basso.Avremmo preferito conoscere meglio i motivi della sua valutazione negativa.Ci auguriamo che voglia tornare a trovarci ancora.Con i migliori salutiRobertaAssistente del Direttore Generale & Guest Relations Manager

Dear Rianna,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Once again, thank you for your rating.We look forward to the opportunity of serving you in the future.With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Frank,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,RobertaAss.t to the General Manager & Guest Relations Manager

Dear NIDIA,Thank you for your positive review.Our hotel team is here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.Looking forward to welcoming you back,With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Tara,Thank you for your positive review.Our hotel team is here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.Looking forward to welcoming you back.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Darrick,Thank you for writing us your experience while guest in our hotel.We are really sad to read your negative comments.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We will share your comments with the management team to evaluate and to take corrective steps.Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction.With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Kuldeep,Thank you for sharing your experience during your recent stay in our hotel. We thank you for your comments and we are very disappointed that we have not offered you a comfortable stay.I've deeply investigated with the housekeepers and they told me that your room has been cleaned yesterday properly. Even if they did not find the sheets dirty, they changed them promptly.I do apologize if you were not satisfied with this service but believe me Mr Kuldeep, our staff follow the cleaning standards and applied them daily.We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations. With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Abigail,Thank you for your review, we are delighted you had a great stay with us.We appreciate you taking the time to make us aware of your nice experience during your recent stay.As for the location, the Hotel offers a shuttle greatly appreciated from all our guest staying with us, with it you can reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. It runs on a regular basis during the day and there is also a public bus which is available just at the exit of the hotel to reach downtown which is only 12 km far from our Hotel. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Steven,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Richard,Thank you for taking the time to review your visit at Holiday Inn Rome Eur Parco dei Medici. I am very pleased to hear that we achieved to make your visit outstanding. Your input and the feedback from all of our guests is vitally important to us as we always strive to offer unique experiences. Offering the best food, great times and unique experiences are our top priorities. All of our staff is fully focused in those goals. I hope your next visit is just around the corner. With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Mikhail,thank you so much for taking the time to share it and also for your 5 stars - we really appreciate it. Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.We hope to welcome you back in the future,With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear ROBERTO,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Joyce,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Jennifer,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear John,Thank you for your positive review.Our hotel team is here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.Looking forward to welcoming you back again.Warm regards,RobertaAssistant to the GM & GR Mgr

Dear Sushmanbe,Thank you for taking the time to review your visit at Holiday Inn Rome Eur Parco dei Medici. I am very pleased to hear that we achieved to make your visit outstanding. Your input and the feedback from all of our guests is vitally important to us as we always strive to offer unique experiences. Offering the best food, great times and unique experiences are our top priorities.As for the mosquitoes around the pool, our hotel observes a very strict pest control programme and during the summer season this is amplified as we usually carry out a disinfection treatment once a week since insects such as mosquitoes, are continuously increasing.Thank you again for your contribution.Hope to welcome you back very soon again.With kind regardsRobertaAssistant to the GM & GR Mgr

Dear Lucky,Thank you for taking the time to review your visit with us. I am very pleased to hear that we achieved to make your visit outstanding. Your input and the feedback from all of our guests is vitally important to us as we always strive to offer unique experiences. Offering the best food, great times and unique experiences are our top priorities. All of our staff is fully focused in those goals. I hope your next visit is just around the corner. With kind regards,

Dear Samy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Dear Amowie,Thank you for your sharing your evaluation regarding your stay with us.We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Once again, thank you for your rating.We look forward to the opportunity of serving you in the future.With kind regard

Dear Gabriel,Thank you for your sharing your evaluation regarding your stay with us.We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Our hotel is set up for business meetings and congresses able to host up to 600 people. It is a 4 stars hotel and has all the benefits that an hotel of this category can offers.The hotel is not located in the centre of Rome or in an area where shops and restaurants are open until late in the evening, but there is a convenient train line that can get you to the nearest metro station to get to the city.Once again, thank you for your rating.We look forward to the opportunity of serving you in the future.With kind regards

Dear Tequita,Thank you for your kind review and for the nice words extended to our restaurant and shuttle service.I'm sorry if you experienced some disturbance in the hallway.We are glad we helped making your stay outstanding.Customer care is our primary objective and all our staff are fully committed in deliver a pleasant and stress-free experience.Kind regards

Dear Maurizio,Thank you for your sharing your evaluation regarding your stay with us.We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Concerning the shuttle bus it runs on a prearranged schedule, it is designed to be available during the day, it starts from 07:00 and the last ride is at 21:00.Once again, thank you for your rating.We look forward to the opportunity of serving you in the future.With kind regards

Dear Maurizio,Thank you for taking the time to review your visit with us. I am very pleased to hear that we achieved to make your visit outstanding. Your input and the feedback from all of our guests is vitally important to us as we always strive to offer unique experiences.We recently renovated our pool and we are very glad to hear that you enjoyed it.Offering the best food, great times and unique experiences are our top priorities. All of our staff is fully focused in those goals. I hope your next visit is just around the corner. With kind regards,

Dear Kristan, thank you for you kind feedback on our property.We are glad your stay was amazing and that you enjoyed our recently renovated pool.Your feedback is very important to us, so that we can keep the good work for our guests.We do hope to see you soon.

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regards

Thank you for taking the time to review your visit with us. I am very pleased to hear that we achieved to make your visit outstanding. Your input and the feedback from all of our guests is vitally important to us as we always strive to offer unique experiences. Offering the best food, great times and unique experiences are our top priorities. All of our staff is fully focused in those goals. I hope your next visit is just around the corner. With kind regards,

Dear Teresa,We have appreciated your positive comments on the hotel in general and the pool area. The seating are all around the pool area and the space is occupied in full. It happens that sometimes there is really a high occupancy that we are not able to manage all the requests of seating. It could be that you did find a week particularly crowded of people, but it is normal. We do apologize for the food which did not satisfied your requirements.Despite your disappointment we do hope you will return to stay with us again at some future date when you can be assured of our very best attention.We really want you to give us another chance as we would like to show you how good we really can be.With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Sharrell,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear David,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Charlie,Wow, what a lovely review, thank you so much for taking the time to share it and also for your rating - we really appreciate it. Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.We know that something need to be improved and that the services could be better, we are working to make this happen, in particular with the rooms. Thank you for your contribution.We hope to welcome you back in the future and that you experience 100% satisfaction.Many Thanks & Kind Regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Luis,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Zorahayda ,Thank you for sharing your experience during your recent stay in our hotel. We thank you for your comments and we are very disappointed that we have not offered you a comfortable stay.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Juan,Thank you for your positive review.Our hotel team is here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.Hope to welcome you back very soon again.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Archana,Thank you for your review of 5 stars!We are delighted you had a great stay with us.We appreciate you taking the time to make us aware of your nice experience during your recent stay.As for the location, the Hotel offers a shuttle greatly appreciated from all our guest staying with us, with it you can reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. It runs on a regular basis during the day but you need to reserve your seat 24 hrs before the departure. There is also a public bus which is available just at the exit of the hotel to reach downtown which is only 12 km far from our Hotel. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Grace,Thank you for sharing your time to evaluate our hotel.We do apologize if some of the services did not meet your expectations. We are really surprised to read your negative comments, especially regarding our staff.We always help our clients any time of the day. We want your stay to be a pleasant one. All our staff is at your disposal to give you assistance and to make your stay as stress-free as possible: you are our guest and we want you to have the best possible experience.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service.Your feedback is important. We have taken note of your comments and have shared these with our management team to improve in any case our services.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Lorenc,Thank you for your review.We are a little bit surprised to learn about your dissatisfaction on the location of the hotel.By confirming your booking you were aware about the site where the hotel stands and what were the services offered.Our hotel is set up for business meetings and congresses able to host up to 600 people. It is a 4 stars hotel and has all the benefits that an hotel of this category can offer.If you were looking for a site in the centre of Rome with shops and restaurants open until late in the evening, this is not the place.Our location is clearly and fully stated on our and any other reservation websites. We heartily recommend our guests to read it carefully to avoid unpleasant surprises. Regarding the transportation, the hotel bus runs on a regular basis during the day but you need to reserve your seat 24 hrs before. With the shuttle you can reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome (the ticket for Metro is included in the bus fare). Otherwise, there is a public bus which is available just at the exit of the hotel to reach downtown which is only 12 km far from our Hotel and the taxi station available 24/7H We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations. Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Maylin,Thank you for your excellent review and kind words. We are very happy to hear that you had a great stay and fully enjoyed our facilities and service.We look forward to welcoming you back in the near future.Kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Rosarina,Thank you for writing us your experience as guest in our hotel.We are really sad to read your negative comments and we do apologize if some of the services did not meet your expectations. We have read your comments very carefully and consequently evaluated the services that have not been adequately provided.All our staff is at your disposal to give you assistance and to make your stay as stress-free as possible: you are our guest and we want you to have the best possible experience.The swimming pool. Apart from the ordinary maintenance this year it was necessary to add some hard works which were not estimated before. This was the cause of the delay for the opening.When we realized that, we promptly offered an alternative to our guest with another pool next to the hotel and immediately allert it on the web site with an announcement. Guests were happy to have this solution.Now our pool is ready!Not all the rooms are equipped with a fridge but when reserving you may ask for a room with the fridge in it.Our air conditioning system has been recently replaced with a new machine and it works properly. We did not receive complaints on this.We do not intend to misleading people and not our guests as well.Customer care is our primary objective, we choose our team members carefully with this in mind, we want all our guests to have the best possible stay whilst with us and believe that having the right team is of paramount importance.We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations. Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Dear Brent,Thank you for reaching out to us with your personal experience. Our guests' satisfaction is our main, primary goal and we are very happy to hear that you had a great stay and fully enjoyed our facilities and service.Looking forward to welcoming you back.Warm regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Sarah,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Shanna,Thank you for your review.We thank you for choosing our hotel for your stay in Rome and we do apologize if some of the services did not meet your expectation.As already mentioned in our previous replies, the swimming pool had some significant works to do immediately and we were not able to postpone them this is the reason for the delay of its opening.When we realized that, we promptly offered an alternative to our guest with another pool next to the hotel and immediately allert it on the web site with an announcement. Guests were happy to have this solution.Now our pool is ready!We appreciate you taking the time to make us aware of your experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager