This was a lovely place, however I do think it's more of a b&b than a hotel. Be aware, some rooms are much better than others. Firstly, we were on the third floor in a tiny room with a sunken bed, and the bathroom and kitchen were a little smelly. After seeing the photos on the website, we were very disappointed. However, the staff and hospitality more than made up for this. We were moved to a much better room on a different floor, where the kitchen and bathroom facilities were to a much higher standard. I cannot fault the service here, all the staff were so friendly and the manager in particular went the extra mile to help us and make us feel welcome. I think some rooms just need bringing up to the same quality as the others, and it would be perfect here. The breakfast was good, and we weree welcome to help ourselves throughout the day which was great. It would have been nice to have something other than coffee to drink in the morning though. Also good wifi reception in the rooms. The hotel was in a fantastic location, it was particularly nice to look over the Piazza San Giovani. We would definitely stay here again, providing we were in one of the better rooms! I just have to again emphasise how amazing the staff were!