Ratings based on 419 Verified Reviews

3.1 out of 5
63% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller fromliverpool

definetly not a palace

Posted 10-Jan-2017
Pros: nothing
Cons: everything
Location: good
hotel nothing like the photos the room was dirty with hairs on the floor the shower was mouldy and took ab out t en minutes to go warm but not hot the heating was non existant we slept in our clothes for 3 days there was no bars in the hotel no tea or coffee i would not recomend this hotel to any one it is not a 4 star more like 1 star i will definetly be seeking refund and compensation for ruining our holiday we have photos and will down load them at a later date when we have talked to expedia
3out of 5
by A verified traveller fromlondon

Great location

Posted 20-Dec-2016
Pros: Location
Cons: Owners should travel the world and see what others are offering, then replicate it and become a world renowned hotel in Rome.
Location: coliseum 15 min, Vatican 45 min, pantheon 20 min walk. Not many quality eats nearby so head 15 min into the heart of Rome for a decent meal.
Check in was met by a grumpy old man, No warm face hear just a stern, pale grouch. We got our room key and headed to the sixth floor. The lift was shabby and scratched up, we instantly knew this was not a four star hotel. The room was a 5x4m box with a 2x2m bathroom. On the plus side we had a balcony looking over the roof tops to a couple of nice church domes. The bed was welcoming after a long day sight seeing. The TV in the room is a small 12 CRT (old tube) thing with only one English speaking channel BBC world news which is intermittent. The mini bar was lame and its contents should really be included with the room, a few bottles of soft drinks and a beer on the house would be acceptable, considering our travels to other parts of Europe, Asia and the USA. Bathroom was a let down, mouldy shower cubicle, water stained marble sink surround, dripping bidet tap. Slept very well, breakfast is on the 7th floor, once again lacking, better off finding the real deal elsewhere. We entered and the chef/waiter did not acknowledge us entering the room, not even with my best bonjourno! It's the usual continental breakfast but, the bread and pastries where stale, luke warm coffee out of a machine and dried out meat selection. When your an avid tourist like us, who are a bit addicted to travel, a big tasty breakfast to last you all day is needed to keep you going. This is where the buffets we have experienced in other parts of Europe including Iceland, Asia and the USA are very good
1out of 5
by A verified traveller fromDublin

Waste of money

Posted 30-Nov-2016
Pros: The balcony view and we can leave our luggage even though we already checked out but the luggage is left on the corridor which isnt very safe.
Cons: Everything
Location: Termini, some tourist spots which are only 5 minutes walk from there.
I dont even know where to start my rant as there was so many! The WiFi was only in the lobby and doesnt usually connects very well. The whole building is very outdated, the shower's drainage was blocked so me and my boyfriend cant shower straight away, when someone showers we have to wait for it to be fully drained before one of us can use it again which waste more of our time instead of going out to explore more. The plugs are the worst! Can't charge my laptop, nor straighten my hair nor anything! Have to use those small plugs that can only charge phones. Air condition doesnt work, no air is coming out. The breakfast only has bread and coffees. The staff is half half friendly. There was this cooking lady (I think) who just sits there and staring at us while eating and when I was trying to use one of their water dispenser, that old lady was shouting at me in Italian! Then I thought of not using it then I heard along the lines that she said stupido and pazzo which was so rude! Everything is so restricted! Not going to come back at all.
3out of 5
by A verified traveller fromParis

Hotel proche de tout dans quartier populaire

Posted 23-Nov-2016
Pros: hôtel très correcte pour un petit séjour
Cons: soit retirer 1 à 2 étoiles soit refaire les chambres pour que ça ressemble à un 4 étoiles. les murs sont sales, la literie et rideaux obsolètes
Location: quartier trés populaire, à 2 minutes de la gare Termini. il ne faut pas craindre le bruits et les petits commerces ouuverts à pas d'heure.
le Champagne Palace hôtel est correcte mais ne mérite absolument pas 4 étoiles. il a du l'être d'antan mais s'est beaucoup trop défraîchit (murs en sales état, style vieillot un peu triste, literie et rideaux des années 90, mini télé cathodique avec 4 chaîne italienne a peine captable qui se battent en duel). mais une fois le choc de la définition du 4 étoile italien passe, il reste très correcte au vu de l'offre, l'important pour un petit séjour c'est de bien dormir et de prendre sa douche!
2out of 5
by A verified traveller

close to city centre

Posted 21-Nov-2016
Pros: Very close to main railway station, lift to all floors.
Cons: Cleanliness and structural repairs inside could be vastly improved
Location: Central location, plenty of good restaurants not too expensive
Shabby interior although they have tried renovations they have been badly done. Public areas showing age badly, rooms not clean although comfortable.
2out of 5
by A verified traveller fromBerlin

Enttäuschend und ärgerlich!

Posted 18-Nov-2016
Pros: Die zentrale Lage beim Termini. Der schöne Blick aus dem Hotelfenster auf die Sta. Marai Maggiore-Kirche. Die Sauberkeit im Hotel und in den Zimmern.
Cons: Es sollte nie und nimmer als 4-Sterne-Hotel angeboten werden!! Beim Frühstück und beim Service/Personal sollte dringend nachgesbessert werden!
Location: Das Hotel befindet sich nur wenige Gehminuten vom HBF und 2 Metro-Linien entfernt! Auch Kolloseum und andere Sights sind zu Fuß recht gut zu erreichen
Der erste Eindruck: Das Hotel hat die Zeiten, als der Name „Palace“ noch zutreffend war, lange hinter sich. Alles wirkt in die Jahre gekommen, abgenutzt und mit einfachsten Mitteln zusammen geflickt. Bräuchte dringend 'ne Modernisierung! Auch wenn es sauber ist, ist dieses Hotel von einem 4-Sterne-Niveau genauso weit entfernt wie 'ne Jugendherberge vom Ritz Carlton. Mein Zimmer: Sehr klein (DZ als EZ), aber mit großem, bequemem Bett, Isolierfenster und schönem Ausblick. Möblierung war absolut okay – alles da, sogar drei große Spiegel! Dafür aber war das Badezimmer eine echte Zumutung: Kalkablagerungen rings ums Waschbecken, Schimmel an den Fugen im Duschbereich, verrosteter Seifenhalter, sowie Lampen mit Energie sparenden Birnen, die ein unangenehmes, kalt-weißes Licht abgaben. Dazu ein übler Geruch, der aus den Abflüssen kam, und lauwarmes Wasser zum Duschen! Frühstück + Ausstattung: Der auf drei Seiten verglaste Frühstücksraum im obersten Stockwerk war nach einer kalten Novembernacht eiskalt und komplett unbeheizt. Auch am Frühstücksbüffet wurde gespart: nur ein paar wenige Käse- und Wurstscheiben, nur eine einzige Brötchensorte angeboten, kein Brot, kein Frischobst! Zudem Kaffee aus dem Automaten - ebenfalls nur lauwarm! Das Personal: Das Personal tat sein Bestes, damit man sich NICHT willkommen fühlt! Fazit: Man sollte schon eine sehr geringe Erwartungshaltung haben und von einem Null-Sterne-Standard ausgehen, wenn man dieses Hotel bucht.
3out of 5
for Everyone
by A verified traveller

Godt hotel

Posted 18-Nov-2016
Mangler tv stationer ud over italienske ellers alt ok
4out of 5
for Everyone
by A verified traveller

Posted 25-Oct-2016
Clean and close to station. Ideal base for all tourist locations.
3out of 5
by A verified traveller


Posted 21-Oct-2016
Pros: locatie, en de ontbijtzaal op de hoogste verdieping. grandioos uitzicht.
Cons: Viezige trappen en lift, kamer niet helemaal tiptop (stopcontact in de badkamer zat bijv los in de wand), ziet er niet helemaal netjes verzorgd uit.
Location: De afstand naar de bezienswaardigheden is prima. Hoewel het naast Termini geen beste buurt is. Veel daklozen en samenklonteren van merchandising mense
Het hotel is op zich wel oké, maar valt tegen qua grootte van de kamers. Daarnaast zijn er dingen kapot die niet gerepareerd zijn en is het niet overal even schoon. Ben je veel buiten het hotel, dan is dit prima. Wil je ook in de kamer in het hotel verblijven, dan voldoet dit niet aan je verwachtingen. Wifi is alleen vanuit de lobby bereikbaar
4out of 5
for Everyone
by A verified traveller fromCopenhagen

i gå afstand til mange seværdigheder. Metro /bus

Posted 16-Oct-2016
Pros: Standarden god, at der var lidt morgenmad, og den fantastiske udsigt fra resturanen.
Cons: Have yoghurt til morgenmaden, da der er god musli.
Vi havde et godt ophold på hotellet, flinkt personale