Dear Krzysztof,Thank you for sharing your feedback with us. We take our guests' concerns seriously, and we would like to assure you that we have thoroughly inspected your room following your departure. Our team has confirmed that there is no presence of insect in the room. We would like to assure you that we have strict pest control measures in place.We apologize for the issues you encountered during your stay, with the roo,. We are continuously working to improve the quality of our rooms, and your feedback is valuable to us in this regard. We will address these concerns promptly to enhance the overall guest experience.Your comfort and well-being are of utmost importance to us, and we regret any inconvenience you and your daughter experienced. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience that meets your expectations.Best regards,The Hotel Management

Dear James,Thank you for taking the time to share your feedback.We apologize for the inconveniences you experienced during your recent stay at our hotel. We take your feedback seriously and would like to address the issues you mentioned regarding late check-out and early check-in.As you mentioned, we strive to accommodate late check-out and early check-in requests to the best of our ability, but these requests are always subject to availability, especially during times of high occupancy. Our reception staff informed us that they had discussed the possibility of these services but these services have not been confirmed. Generally, when we confirm such services, we request payment at the time of confirmation. We would like to clarify that no additional charges were applied to your account for these services since they were not fulfilled.Regrettably, due to the high occupancy levels during your stay, we were unable to grant your late check-out request for the existing room or the early check-in request for the new room as originally agreed upon. We understand the frustration this may have caused, and we acknowledge that this is not the level of service we aim to provide.For the first booking you had superior room and a suite for your second reservation. To ensure a smooth transition between rooms, we aimed to have the suite ready as soon as possible after the standard check-in time at 14:00. We apologize if this caused any inconvenience.We genuinely apologize for any frustration and disappointment you experienced during your stay. Your feedback is invaluable to us, and we will use it to improve our services and communication with our guests.We appreciate your understanding and hope you will consider staying with us again in the future, where we will do our utmost to provide you with the exceptional experience you deserve.Sincerely,The Hotel Management

Dear José, Thank you very much for your kind feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,The Management.

Dear Bukola,Thank you for your positive feedback.We are delighted to hear that you appreciated our great location.We look forward to welcoming you back on a future occasion.Best regards,La Direzione

Dear Azad, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Furthermore, we are glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,The Hotel Management

Dear Guest,Thank you for sharing your review of your stay with us.We regret to learn of the difficulties you encountered in your interaction with our receptionist and please accept our apologies for this experience. We assure you that this is not the standard of service expected and will be addressed with the team members concerned. We appreciate your insight and will do our utmost to ensure this situation is not repeated and once again, extend our sincere apologies for any inconvenience caused.It is good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we satisfied yours.It would be a pleasure to welcome you again. Best regards,The Hotel Management

Dear Scott,Thank you for taking the time to share your feedback.We regret that your stay with us fell short of your expectations. It is with great concern that we read your comments about our reception team as their service has been praised many times for professionalism and genuine friendliness and we assure you that what you have described is not the norm for usWe are sorry for the inconvenience experienced and we can well understand your state of mind, on the other hand, as explained the next day by our reception staff, and also the following days by our Reception Manager and our Guest Experience Manager, a customer got confused and he swiped the card to the wrong room door, yours one obviously without being able to enter.Each door can be opened through unnumbered magnetic cards. When you called the receptionist she imediatelly went up to indicate the right room number to the customer who had mistakenly tried to open your door, we would like to reiterate without success.To make you feel more relaxed and confortable, we have offered you a room change. The morning we proposed it, you had to go to visit Rome. In order not to rush you, we have given you the opportunity to change when it was more convenient for you. By doing so you kept two rooms occupied, not allowing us to sell a Junior Suite, as it was intended for your exchange. When you came back from the tour you told us you were tired and didn't want to change anymore.For our part, we have done everything possible to make you feel at home, we know that there is always room for improvement and we will certainly learn from this story to improve even more. Our goal is to exceed our guests' expectations time after time.We appreciate your insight; we will do our utmost to improve this aspect of our services and once again, extend our sincere apologies for any inconvenience caused.Kind regards,La Direzione

Dear Khaled, We were very disappointed to read your experience during your stay in our Barceló Aran Mantegna hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing in detail with our housekeeping department what may have occurred during your stay. With reference to the public transport, we are sorry to see that you found some problems during your trips. However, we would like to take the opportunity to inform you that all the information given in the front desk about the public transportation is taken by their online services and our long experience with it. As a close-knit team, we are collectively committed to providing our guests with a superb experience. Our reputation and high return guest ratio attests that we usually get it right, so it is distressing not to have been able to in your case, for which we again apologise.  Best Regards Management Team

Dear Guest, Thank you for sharing your experience. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you again for your great feedback, and we hope to welcome you back again. Best Regards, Management Team

Dear Ana Karen, We appreciate that you took the time to share your experience with us. Your comfort is very important to us, and we apologize if your room did not entirely meet your expectations. We will take a look at the air conditioning to ensure that everything is working properly. Thank you again for your constructive critics. Best Regards Management Team

Dear Hoiusainou, Thank you for taking the time to review your stay. We are glad that you had a pleasant stay with us, and we appreciate your kind words about our team members. This positive feedback inspires us to continue upholding our high standards of service. We look forward to welcoming you back on a future occasion. Best regards, The Management

Dear Lee, Thank you for taking the time to share your feedback. It is always a pleasure for us to welcome a returning guest and we are delighted to hear that we continue to provide the stay you have come to expect from us. Thank you for your kind recommendation, it is greatly appreciated. We look forward to welcoming you back on many more occasions. Season's greetings, La Direzione

Dear Robert, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; We are sorry that you found certain imperfections resulting from wear and tear in the room where you stayed. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable. We also lament seeing the photographic evidence you have provided to support the information and would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. We would like to highlights that in all rooms there are 4 electrical outlets and windows can be opened from our staff only as security measure. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, The Management

Dear Gordon, Thank you for positively reviewing your time at our hotel. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you back on future occasions. Best wishes, Manager

Dear Customer, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our réception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We are sorry about the inconvenient of the heating system, in Rome we are experiencing strange temperatures, so this does not help us in adjusting temperature in the rooms. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Regards, Annamaria Servi Guest Experience Manager

Dear Customer, First of all, we appreciate the time taken to share your feedback on your recent stay among us. We are delighted to read such a great review and we also would like to thank you for pointing out the professionalism of our team. Last but not least, thorough cleaning being an absolute must for Barceló, we thank you for highlighting the cleanliness of our hotel. We hope to welcome you back to our hotel in the near future for yet another great stay. Kind Regards, The Management.

Dear Customer, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló XXX was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards, Management Department.

Dear Customer, firstly we want to thank you for evaluating your experience in our hotel. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. We hope to have the possibility to have you back in our hotel to provide you the memorable experience you should have had. Regards, Annamaria Servi Guest Experience Manager

Dear Customer, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Aran Mantegna hotel and are delighted to read that we were able to match your expectations. We hope to have you back again very soon. Regards, Annamaria Servi

Dear Customer, firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We were really disappointed to read your comments about your arrival here and we apologize if this inconvenient affected your vacations, but as per Expedia policy, we are forced to cancel bookings if the credit card come up as invalid at the moment of reservation. We remain at your complete disposal for further information about that. We hope to welcome you again in our hotel to have the possibility to make you enjoy a memorable stay, as it shold have been. Regards.