In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Holiday Inn Express Hotel & Suites Wilson - Hayes Place, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 247 out of 607 reviews" "
Rating 8 - Good. 179 out of 607 reviews" "
Rating 6 - Okay. 89 out of 607 reviews" "
Rating 4 - Poor. 55 out of 607 reviews" "
Rating 2 - Terrible. 37 out of 607 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Gilbertsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast
Stayed 1 night in Mar 2024
Response from Valarie Horne (GM) on Mar 15, 2024
Thank you for your review. We're very pleased to hear you enjoyed our breakfast. We look forward to seeing you during your next visit.

8/10 Good

Jonnie

Liked: Cleanliness, staff & service
From check in, it was an older property. Walking in, i wondered if i would be checking right back out. My room was very clean. The counter clerk was courteous. The pool was not opened. The breakfast was good enough. For the price, i was disappointed. I did not feel unsafe, yet i could hear everything happening up and down the hall, from inside my room. It seemed very over priced for the accommodation.
Stayed 1 night in Jun 2023
Response from Valarie Horne-General Manager on Jul 10, 2023
Thank you for taking the time out of your busy schedule to share your recent experience I sincerely apologize for not being able to meet your standards thoroughly. I'm pleased to hear that my staff was pleasant and the breakfast was ok. We are currently closed for renovations. Hopefully, you will allow us another chance to win your trust.

2/10 Terrible

Carol

Stayed 1 night in Jun 2023
Response from Valarie Horne-General Manager on Jul 10, 2023
Thank you for completing our survey. I sincerely apologize for not meeting your standards which resulting in such a poor score. Hopefully, you will allow us another chance to win your loyalty once the hotel has completed renovations this fall.

2/10 Terrible

Patrick

Stayed 1 night in May 2023
Response from Valarie Horne-General Manager on Jun 22, 2023
Thank you for taking the time to write aa review regarding your recent stay. I sincerely apologize that we weren't able to meet your standards. Please know that we are closing our doors July 5th until September 30th for renovations. Hopefully, you will allow us another chance to win your trust.Kind regards,

10/10 Excellent

christiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

andrea

Disliked: Cleanliness, amenities, property conditions & facilities
Old and dirty
Stayed 1 night in Apr 2023

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was fast and the woman was super friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Valarie Horne-General Manager on Apr 11, 2023
Thank you for completing our survey during your recent visit. We're please to know you enjoyed your accommodations and we look forward to seeing you during your next visit!

10/10 Excellent

Ann-Margaret

Stayed 1 night in Apr 2023

8/10 Good

Terry, Shepherdstown

Stayed 1 night in Mar 2023

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice place in nice location
We brought our dog along and it was so nice. The place smelled amazing, and the breakfast was great. It was really crowded but they did a great job of keeping the place stocked and check-in was easy. $20 for a pet is very reasonable. The room smelled great when we walked in. It was nice and cold in the room which we love! The shower had built-in Dove for shampoo, conditioner, and body wash. Very nice place that we will stay at again!
Stayed 1 night in Mar 2023
Response from Valarie Horne-General Manager on Mar 28, 2023
Kayla,Thank you for such a beautiful review. We're delighted to hear the enjoyment you experienced during your visit. I will be sure to share this review with my team who I'm sure will appreciate the encouragement to continue providing exceptional customer service. We look forward to seeing you during your next visit!

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Valarie Horne (GM) on Mar 18, 2023
Thank you for taking the time to write a review regarding your recent stay with us. It was a pleasure having you and we’re delighted to know you enjoyed your stay. We look forward to seeing you during your next visit!

10/10 Excellent

Deirbhille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Valarie Horne-General Manager on Mar 11, 2023
Thank you for completing our survey. We're pleased to know you enjoyed your accommodations and we look forward to seeing you during your next visit!

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Furniture in room was shabby. Ice machine on floor was Out of Order. No hot water.
Stayed 1 night in Mar 2023
Response from Valarie Horne-General Manager on Mar 8, 2023
Thank you for your feedback. I sincerely apologize for not having hot water and to hear the furniture was shabby. Hopefully, you will allow us another chance to win your loyalty once we've completed our upcoming renovations.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Person at check in was very friendly n helpful, great visit.
Stayed 1 night in Mar 2023
Response from Valarie Horne-General Manager on Mar 8, 2023
Thank you for your feedback. We're very pleased to know you enjoyed your stay. I will be sure to share this review with my team whom I'm sure will be as grateful as I am. We look forward to seeing you during your next visit.

2/10 Terrible

Patricia

Travelled with family
2 reservations were made and confirmed, but after 12 hours of driving, we were told only 1 was received. Clerk offered no excuse how except it was the booking person who didn’t place the reservation. She told us to try the other hotels in the area, which we already knew were full. Finally we asked about the other HI, she never asked to assist us with contacting them. Until my son finally asked if she could call. He was able to get into that hotel with wonderful service. This one not so much. And then get into the room and the toilet seat is broken!
Stayed 1 night in Feb 2023
Response from Sandy - AGM on Feb 27, 2023
Thank you for taking the time to share your feedback regarding your recent lodging experience at our establishment. Please accept my sincerest apologies for the inconveniences you experienced. We will address this with our staff so that this doesn't happen again. We hope that you will give us another chance to serve you again. Again, my apologies for any inconveniences.

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2023
Response from Valarie Horne-General Manager on Mar 11, 2023
Thank you for completing a survey of your recent visit with us. We're pleased to know you enjoyed your accommodations. We look forward to seeing you during your next visit!

10/10 Excellent

Karen

Stayed 1 night in Jan 2023
Response from Valarie Horne-General Manager on Mar 8, 2023
Thank you for completing our survey. We're pleased to know you enjoyed your accommodations. We look forward to seeing you during your next visit.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

JoAnn

Liked: Staff & service, room comfort
Needs updating. Door hinges were rusty. Bathroom sink was outside of the bathroom and right in front of the outside door. My husband almost banged into me when he was coming into the room and I was standing at the sink.
Stayed 1 night in Dec 2022
Response from Valarie Horne-General Manager on Jan 18, 2023
Thank you for taking the time to write a review regarding your recent stay. I sincerely apologize for any inconveniences you experienced. If it's any conciliation, we are in the process of beginning our renovations. Hopefully, you will give us another chance to win your trust.

8/10 Good

Diane

Stayed 1 night in Dec 2022
Response from Valarie Horne-General Manager on Jan 18, 2023
Thank you for completing our survey. We're very pleased to know that you enjoyed your stay. we look forward to seeing you during your next visit!

10/10 Excellent

GLINDA, Sunrise

Stayed 2 nights in Nov 2022

6/10 Okay

Rachel, martinsburg

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outlets hanging off the wall. Sink way too low and clogged. Toilet old and low. Dated furnishings. One regular coffee pod, no tea. I would expect more from holiday inn and for the price.
Stayed 1 night in Nov 2022
Response from Valarie Horne-GM on Nov 20, 2022
Thank you for sharing your recent experience at our establishment. I sincerely apologize for not meeting your expectations. Hopefully, once we’ve completed our upcoming renovations, you’ll allow us another chance to win your trust. Kind regards,

2/10 Terrible

Henry

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Brenda

Stayed 1 night in Nov 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Valarie Horne-General Manager on Oct 25, 2022
Thank you for your feedback. We’re pleased to hear you enjoyed your stay and we look forward to seeing you during your next visit.

8/10 Good

Joseph

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Valarie Horne-General Manager on Oct 14, 2022
Thank you for your feedback. We're pleased to know that you enjoyed your stay. We look forward to seeing you during your next visit!

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service
The front desk person was very personable, but hotel needs updating. We were put in the back of the hotel, long dark hallways. Wood furniture was worn and the single small leather chair had multiple cracks in the material. Old dim lamp. Not enough of light in room.
Stayed 1 night in Sep 2022
Response from Valarie Horne-General Manager on Oct 11, 2022
Thank you for taking the time to write a review regarding your recent visit. I sincerely apologize for not meeting your expectations. Hopefully, you will allow us another chance to win your loyalty once we've completed our upcoming renovations.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a great experience. Breakfast was amazing.
Stayed 2 nights in Sep 2022
Response from Valarie Horne-General Manager on Oct 11, 2022
We're pleased to hear you enjoyed your accommodations. We look forward to seeing you during your next visit!

10/10 Excellent

Leo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased
Stayed 1 night in Sep 2022
Response from Valarie Horne-General Manager on Oct 11, 2022
Thank you for the review. we're very pleased to know you enjoyed your stay. we look forward to seeing you during your next visit!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Valarie Horne-General Manager on Oct 11, 2022
Thank you for your feedback! We look forward to seeing you again soon!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Aug 2022
Response from Valarie Horne-General Manager on Oct 28, 2022
Thank you for your feedback. We're very pleased to know you enjoyed your stay. We look forward to seeing you during your next visit.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service
N/a
Stayed 2 nights in Aug 2022
Response from Valarie Horne-General Manager on Oct 11, 2022
Thank you for your feedback! We look forward to seeing you during your next visit!

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable and easy check in. The breakfast was very good and had a lot of choices
Stayed 1 night in Aug 2022
Response from Valarie Horne-General Manager on Oct 11, 2022
Thank you for your feedback. We're very pleased to hear you enjoyed your stay as well as breakfast. We look forward to seeing you during your next visit!

8/10 Good

Peter, Dover

Travelled with family
Liked: Cleanliness, staff & service
Staff, breakfast and location were very good. Overall condition of hotel was not what I was expecting from a Holiday Inn Express. Rooms and decor were a little worn, and could use some updates. Generally, a good place for one night, and quick stop and go off I95.
Stayed 1 night in Aug 2022
Response from Valarie Horne-General Manager on Aug 20, 2022
Thank you for your feedback. I'm very pleased to know that overall you enjoyed your stay. Perhaps you can visit us again once we've completed our upcoming renovations.

4/10 Poor

Tiffany

Disliked: Property conditions & facilities
It Was Ok.
Book A Room For The Night To Catch A Break From Driving. Check In Was Okay The Front Desk Guy Was Nice. Once Getting To The Room It Was Very Muggy. I Checked The Bed & Mattresses For Bed Bugs Which I Didn’t Seem To Find Which Is A Plus. The AC In The Room Sucks It Barely Circulates The Room. The Bathroom Is Decent I Never Step Bare Foot In Any Hotel Shower Anyways. Always Have Shower Shoes
Stayed 1 night in Jul 2022
Response from Valarie Horne-General Manager on Aug 20, 2022
Thank you for taking the time to write a review regarding your recent stay. I apologize for the inconveniences you experienced while lodging with us. I'll be sure to have maintenance take a look at the AC unit. Come back to visit us once we've completed our upcoming renovations.

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2022
Response from Valarie Horne-General Manager on Jul 30, 2022
Thank you for your feedback. We look forward to seeing you again!

4/10 Poor

Edward

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room bathroom in poor condition, needs remodeling, also needs insect service. Turned on light roach crawling on ceiling
Stayed 1 night in Jul 2022
Response from Valarie Horne-General Manager on Jul 30, 2022
Thank you for taking the time to write a review regarding your recent stay. I sincerely apologize for the inconveniences you experienced. I will certainly have maintenance to look into the insect issues you mentioned. Hopefully, you will lodge with us again once we've completed our upcoming renovations.

4/10 Poor

MaryJeanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms need to be updated badly. Was not worth the price we paid to stay for the night at all. Ants in the room, but hotel was fully booked so no other room to move us to if needed. Toilet seat was severely marked up and poorly patched. Ceiling above shower was subpar as well. Beds were stiff, like sleeping on cardboard. Very disappointed for the price we paid. Staff was very friendly though!
Stayed 1 night in Jul 2022
Response from Valarie Horne-General Manager on Jul 28, 2022
Thank you for taking the time to write a review regarding your recent stay. I sincerely apologize for the inconveniences you experienced. I will certainly have a member of my housekeeping team and maintenance to thoroughly inspect the room. Hopefully, you will allow us another chance to accommodate your lodging needs once we've completed our upcoming renovations.

4/10 Poor

Tulsi

Travelled with family
Liked: Cleanliness
Breakfast was terrible. Air conditioner was too loud. Unfriendly staff
Stayed 1 night in Jul 2022
Response from Valarie Horne (GM) on Jul 23, 2022
Thank you for taking the time to share your recent experience. I sincerely apologize if my staff seemed unfriendly. I'll be sure to speak with my team in regards to their customer services. We're open to any suggestions to help us improve our breakfast. Let's discuss during your next visit!

10/10 Excellent

Rocco Zappia

Stayed 1 night in Jul 2022

4/10 Poor

William

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool didn't open until 9:00am which makes it impossible for business folks or those on a schedule to get their exercise in the morning. VERY disappointing...
Stayed 1 night in Jul 2022
Response from Jeremy Ricks- Asst. Mgr on Jul 13, 2022
William , I'm sorry you didn't have the chance to use the pool during your stay. We do have a 24 hour fitness center that you could have accessed for your exercise. Thanks for the review.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022
Response from Jeremy Ricks- Asst. Mgr on Jul 13, 2022
Theresa, Thanks for that AWESOME rating! I hope you keep us in mind for future travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Jeremy Ricks- Asst. Mgr on Jul 13, 2022
Thanks for the rating!

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really didn’t have an issue however I wanted to address something I noticed in the bathtub which was mold I actually took pictures of it just to let them that it needs to be taken care of right away.
Stayed 2 nights in Jun 2022
Response from Jeremy Ricks- Asst. Mgr on Jul 13, 2022
Thanks for the review and for letting us know the issue with the bathroom. We hope to see you again!

6/10 Okay

Joann

Travelled with family and small children
Liked: Staff & service
Did see a roach need exterminator
Stayed 1 night in Jun 2022
Response from Jeremy Ricks- Asst. Mgr on Jul 13, 2022
JoAnn, Thanks for the review and I will make sure your concerns are addressed. Thanks,

2/10 Terrible

joshua

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sparking live electrical wires near pool
This hotel needs to be shutdown by the Fire Department. Everything was as expected for the price... dingy not well maintained rooms with stains and wornout furniture and mildew in the bathrooms. No gripes about all that.... it's sadly what I expect these days for a hotel under $200/nt. But our experience at the pool was horrifying. After swimming for an hour or so, someone noticed smoke coming from 15feet away from the pool. It turned out to be a landscape light that was removed and the wiring not shut off. There were severed LIVE wires sparking and smoking in a puddle 15ft from the pool where 12 kids were swimming. We evacuated the pool and told staff who responded with 'well, the maintenance person went home already'. They didn't even shut down the pool or call the fire department until we told them they needed to. This place should be shutdown until a proper safety inspection is performed by the Fire Department.
Stayed 2 nights in Jun 2022
Response from Jeremy Ricks- Asst. Mgr on Jul 13, 2022
Joshua, The hotel is getting ready to enter into a full renovation. Our property is one of the older hotels in the area and like all old things repairs must be made and we are working on just that. Once the renovations are complete we hope you will give us a try again. I do apologize that you did not enjoy your stay but we will make it right.

2/10 Terrible

Eric, Hagerstown

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Edmund

Travelled with family
Liked: Amenities, property conditions & facilities
Pleasant and professional staff.
Stayed 1 night in Jun 2022
Response from Valarie Horne-General Manager on Jun 21, 2022
Thank you for taking the time to write a review regarding stay. We’re very pleased to know that you enjoyed your stay as well as my team being friendly & professional. I’ll be sure to share this review with my team. We look forward to seeing you during your next visit!