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It was a little sketchy pulling up and the people around the parking lot. Also, they charged me an additional $20 for my small dog which was not advertised.
The staff were friendly but when we got to our room there was a dirty washcloth hanging over the shower curtain, a plastic bag in the chair and a tissue in the peek hole along with soda and water left in the fridge
Mariah
Stayed 1 night in Mar 2024
4/10 Poor
Heather
Travelled with partner
Mar 11, 2024
Disliked: Amenities
Simple place to stay. Not entirely clean. Stain on the sheet and office chair was filthy.
Went down for the from breakast around 8 and the lobby was closed.
Heather
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Hi heather thanks for staying with us also we appreciate your input we will look in to this issue.
We booked our rooms and pre paid and were charged the full amount. When we arrived after a 14 hour drive, we see that the front door was locked, we rang the bell many times and waited and after a while a hotel staff came and let us know that they were fully booked and did not have rooms for us! We stood with all of our luggage and waited a while as she said she will try and then went away. Ultimately we did not get any rooms! The explanation was that people who booked before us got the rooms. Why would they take our money for the rooms if they didn't have the rooms. We had to scramble and find last moment more expensive rooms!
Muhammad
Response from GM on Feb 19, 2024
Sorry for inconvenience we did not charge any amount to your card should be refunded to you 100%.
8/10 Good
Archie, Cazenovai
Business traveller, Travelled with partner
Feb 12, 2024
Liked: Cleanliness, staff & service, amenities
A very commercial area just off the interstate--several gas stations and fast food adjacent to the hotel. Facility is dated but adequate, clean.
Archie
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
thanks for staying with us and your response is very important to us
6/10 Okay
Barry
Jan 28, 2024
Liked: Staff & service
The place is fine for the money. The breakfast was good. The room lighting and furniture are worn out and need to be replaced. There was also a musty smell upon entering the room.
Barry
Stayed 2 nights in Jan 2024
Response from GM on Feb 19, 2024
Mr Barry thanks for staying with us we will definitely improve on area you suggested
We had a suite that was nice. The room was not cleaned well. There were open crackers on the floor. There were dirty towels left in the bathroom from the previous guests.
Being able to park in front of our room was nice.
Christopher
Stayed 1 night in Dec 2023
Response from GM on Feb 19, 2024
Sorry for less than ideal room cleanliness. We will be more on top of this. We are really sorry for this
6/10 Okay
Karen, Alexandria
Travelled with family
Dec 1, 2023
Liked: Staff & service
The lobby was classy but the rooms we outdated. The mattress was saggy. Individual soaps were not provided. Large containers of soap and shampoo were provided which will be used for the next occupants. That can’t be sanitary.
Karen
Stayed 1 night in Nov 2023
Response from GM on Mar 13, 2024
Hi Karen thanks for staying with us and input about soap.
Everything is clean but you must notify if your room smells like smoking they trying to charge me for something we didn’t do me and my husband don’t smoke and they sayin we did
Property and room in poor condition. Breakfast ? Was a joke. Don’t worry about me staying at any Wyndham hotel in the future
Randy
Stayed 1 night in Nov 2023
6/10 Okay
George
Travelled with pets, Travelled with partner
Nov 10, 2023
Liked: Cleanliness, staff & service
The hotel is tired. Dirty outside unless you like cigarette butts. If you have a pet stay at a Red Roof Inn, get the same room and save the 20.00 pet fee.
George
Stayed 1 night in Nov 2023
8/10 Good
VIRGINIA, woodhaven
Nov 7, 2023
Liked: Cleanliness, staff & service
It a good stay especially I appreciate that they have pet dre rooms, the room was comfortable, but outdated need cosmetic fix like tiles to be re grouted and new lamps and fixtures.
I stopped for a short 9 hours. The property was fine. The room was excellent. Parking was great for my U-Haul and trailer. The only negative was the reception on the television. I had hoped to spend an hour down time with the television but that wasn't available. Otherwise everything was great!
No WiFi, wonky toilet and shower didn’t drain well, lights were weird, remote for tv barely worked, didn’t get the same room we booked for. But front desk service was excellent and pleasant.
Nicole
Stayed 4 nights in Oct 2023
8/10 Good
Shea
Business traveller
Oct 22, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Shea
Stayed 1 night in Oct 2023
6/10 Okay
Christopher
Oct 18, 2023
Wasn’t impressed at all.
Christopher
Stayed 1 night in Oct 2023
4/10 Poor
Deborah
Oct 15, 2023
Disliked: Staff & service, room comfort
The main door to the room had 2 peek holes. 1 was missing glass, was wide open to the outdoors. The adjoining room door did not lock properly. The toilet paper holder had rust all over it. It did not feel safe at that location
Deborah
Stayed 1 night in Oct 2023
6/10 Okay
Sarah
Oct 15, 2023
Liked: Cleanliness, staff & service, room comfort
Just another hotel room.
The room was comfortable if just a bit down on its heels.
No kleenex in the room and the wifi didn’t work, but fine otherwise.
Staff at the front desk were very nice.
Sarah
Stayed 1 night in Oct 2023
6/10 Okay
Elliot
Oct 4, 2023
Liked: Staff & service
I found lots of examples of old and worn fixtures and decor. Staff were pleasant, breakfast was average, room was ok.
Some lights in the room were not working. The bathroom door was not closing the lamps and bathrooms metal are rusty. The AC unit is very laud. Do not recommend this to anyone the hotel is very dirty and old. It looks like they haven’t change anything or remodel anything in hundred years.