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Quality Inn & Suites Rockingham – Avis

2.5 out of 5
Quality Inn & Suites Rockingham
400 W Broad Ave, Rockingham, NC

Avis

6,8
Note de 10 – Excellent, d’après 104 avis sur 417." "
Note de 8 – Bien, d’après 113 avis sur 417." "
Note de 6 – Acceptable, d’après 78 avis sur 417." "
Note de 4 – Médiocre, d’après 63 avis sur 417." "
Note de 2 – Terrible, d’après 59 avis sur 417." "

7,0/10

Propreté

7,8/10

Service et personnel

6,4/10

Commodités

6,6/10

État et installations de l’hébergement

6,6/10

Écoresponsabilité

Avis

2/10 – Terrible

Enrique

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Georgia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Nelson

Points forts : Service et personnel
No hot water, no hot water, NO HOT WATER (Really 😣); only midly warm even after letting the water run for more than 5 minutes. Also NO soap. None at the sink nor in the shower. Only lotion at the sink and shampoo in the shower! Only one little plastic water cup was in the room! There was some kind of flying insects in the room. A number of them. They were smaller than house flies and larger than gnats or fruit flies. Unsure what they were.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Myles

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Towels and washclothes were dirty as well as the sheets had marks and stains on them.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Gerald

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Jane

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Shabby, but the bed was very comfortable. Staff at check in was very nice
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

William

Voyage de couple
Wonderful staff, but unfortunately the property is in very poor condition. The bed was comfortable, but the room was very dated. Room had been broom swept, but the floor was extremely dirty and sticky feeling. Will not stay here again.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Carissa

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
I wish I could remember the girl at front desk name because she tried to be very helpful. Unfortunately her general manager is not and when we ended up without a room and the general manager needed to think about it and told us we had a room to sleep in. However, those two rooms given, 1 was smoked in for 50 years and 2nd room was flooded. We ended up sleeping in one of our friends rooms which wasn’t much better. I normally would have left and found another hotel but everything was booked because of conventions. I will sleep in my car before I ever sleep in a quality inn again.
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Josue

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
when i get to the front desk the lady say that there was no rooms availables
Séjour de 1 nuit en avril 2024

10/10 – Excellent

robert

Points forts : Propreté, service et personnel et commodités.
Front line staff excellent
Séjour de 3 nuits en avril 2024

2/10 – Terrible

Donald

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
There was no phone, soap, shampoo, or working clock in the room. The shower curtain was tore. The toilet seat had chips in it and was loose.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Jason

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Poor Parking. Broken TV and Hair Dryer. No Coffee for breakfast.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Christopher

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No towels wouldn’t clean our room
Séjour de 19 nuits en mars 2024

2/10 – Terrible

Angela

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

8/10 – Bien

John

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a good stay, but room service sucked the continental. breakfast was not as good as it used to be they keep running out of food take a long time to get restocked i have stayed there a few years ago it was great, my next visit to Rockingham North Carolina to stay i will look at other places. Thank You
Séjour de 3 nuits en mars 2024

8/10 – Bien

Stephen

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly Staff was excellent
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Jaime

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Booked room with 2 double beds, was told they only had 1 king bed room available but could put a rollaway in, never got rollaway. Room had pull out couch when I opened it, the mattress had mold on it. Floors were dirty, turned our feet black from walking barefoot.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

max, plantsville

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Cancelled promised refund never received one.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Tasha

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Vicky

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
The gal that checked is in was extremely professional and kind. We overall enjoyed our stay with the exception of the heating system-it was SO LOUD and hard to sleep.
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Annie

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
I waste my money.
The stay was horrible. The room had an oder. The pillows were lumpy. The sink handle was lose and no cold water in it. The bath tub could have been cleaner. I will never stay there anymore.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

James

Voyage de couple
Points forts : Propreté, service et personnel
My spouse could not rise up from the toilet; some handicaped. She needed also handicap bars to pull herself up/ I found it to be too low also.
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

steven

Voyage en famille
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Don’t do it
Keys didn’t work. No hot water. Sink was leaking into the floor. No remote for the tv. The hairdryer literally exploded in my hand. The desk clerk working was rude and made no effort to remedy the situation. I can’t recommend anyone stay here and I will never stay there again.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Ashley

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Easy to find. Check in and check out was a breeze
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Shelly

Séjour de 2 nuits en novembre 2023

8/10 – Bien

Sharon

Points forts : Service et personnel, confort de la chambre
Séjour de 2 nuits en octobre 2023

4/10 – Médiocre

Greg

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Disappointed
I stood in the lobby for 30 minutes waiting for someone to come to the desk to check me in when I arrived. When she came to the desk she told me I owed a $100 cash deposit, there was no earlier mention of any deposit. The bathroom had holes in the wall an paint splatter all over the floor. The room smelled like weed.
Séjour de 2 nuits en octobre 2023

4/10 – Médiocre

David

Voyage en groupe
Points faibles : Propreté
Poorly maintained. Did not have the room I booked available.
Séjour de 1 nuit en septembre 2023

4/10 – Médiocre

MORGAN

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Staff was amazing! However upon booking with Travelocity, when I arrived to the hotel to check in I was informed I’d have to pay $100 cash deposit to book. I was unaware of this when booking with Travelocity. There was no indication on the website. The room was okay. The door did not shut all the way. The curtains fell when I tried shutting them. There was toilet paper stuck in the peephole of the door. Personally we did not arrive untill 4 in the morning and housekeeping was already knocking on our door at 9am (twice) when our check out was at 11.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Lakisha

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023

8/10 – Bien

Breston L

Séjour de 3 nuits en septembre 2023

10/10 – Excellent

Miguel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean
Séjour de 2 nuits en juin 2023

6/10 – Acceptable

Damon

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Staff was pleasant and the bed was comfortable, but the room was in disrepair and needed a thorough cleaning. The hotel was starting renovations so it might be improved for other visitors.
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

ALEXANDER

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Location was near restaurants. No where to hang business clothes. Bathroom cramped. Room was unclean upon check in. Had to put a cash deposit because I booked online. Not enough towels, toilet seat was broken.
Séjour de 3 nuits en septembre 2023

6/10 – Acceptable

Kim

Voyage en groupe
Points forts : Propreté, service et personnel
Easy check in and convenient location.

8/10 – Bien

sharon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en septembre 2023

10/10 – Excellent

Stacie

Séjour de 1 nuit en septembre 2023

2/10 – Terrible

David

Points forts : Propreté
Points faibles : Service et personnel
CHECK IN WAS A DISASTER! Three times I had to walk back to the desk, because our room key did not work. Makala, the woman on duty made a new key each time. Each time it did not open our room. We got in when she was finally able to open the door with a master key. But after unpacking our suitcase, she came back with a new key which still didn't work so we were told we couldn't stay in that room. Packing up our things, we waited to find out where our new room would be. For over 15 minutes we could not find either of the staff anywhere on the premises. Both were AWOL. Isaiah, the young man on duty, finally showed up and took us to another room. He said it was an "upgrade" for the inconvenience, but it was not accessible like our original reservation. BUT, there was no key! We waited for almost an hour before speaking with Makala about getting a key. She was borderline rude and said we should just go to dinner and she would have a key for us when we returned. That was not an acceptable response. She claimed she had other guests to check on, something about making sure of their safety, whatever that meant. We did go have dinner and when we went to the lobby, Makala saw us and slapped a key on the counter right away, along with a little chuckle, like everything was OK.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Aaron

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They were the nicest people I will stay there again
Séjour de 2 nuits en août 2023

2/10 – Terrible

Todd

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is very dated. When we checked in the key would not open the door. Went down to desk she gave me the House keeping key and said try this. Had to call again and she said she would be up. Took us to another room. She left and there was no toilet paper in the bathroom. Called down and she said you can come get some. We ask for 2 more towels and she said she couldn’t give us anymore. Fleas in bathroom, floors were dirty. The only good thing was beds were comfortable and the shower had hot water and good pressure. Other than that it was horrible. I would never stay there again and I would not recommend it.
Séjour de 1 nuit en août 2023

2/10 – Terrible

Mike

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We booked this.property through expedia. When we arrived the front desk lady was nice. When we got to our room it had a smell, once we in and looking around the fire alarm kept chirpping that loud high putched noise every few minutes. We called the front office and she said there was no maintenance staff to look at it, we asked for batteries to see if we could fix it and we were told they did t know where they were and hung up on us. I then approached the front office and was told I could not have a manager or contact information or a refund because she was not authorized, we asked to switch rooms and she again said she was not authorized. We knew we would not be able to sleep and just did not feel comfortable there. As of today they still refuse to refund our money due to it being a prepaid room. Highly not recommend this place to stay.
Séjour de 1 nuit en août 2023

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023

2/10 – Terrible

Cheryl

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Smoke Alarm was chirping...desk clerk had no one to change battery. I did it. The bathroom wasn't clean. The floors weren't clean. The bed was clean, thank goodness. They should have given me a refund (at least a partial) but did not. Will not stay here again.
Séjour de 2 nuits en juillet 2023

8/10 – Bien

Leeann

Voyage en famille
Points forts : Propreté, service et personnel
Internet connections were not working the entire stay.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Connie

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was fine...the lady at the desk was very nice, friendly and helpful. We can see they are redoing some rooms... bathroom was clean, but dust everywhere and floors and mirrors were dirty. Bed was great, that's all we really cared about!
Séjour de 1 nuit en juillet 2023

2/10 – Terrible

Chasidy

Voyage en famille avec de jeunes enfants, Voyage en famille
No refund for room that had no air-conditioner. They got another room and had ants crawling all over the wall.
Séjour de 1 nuit en juillet 2023

2/10 – Terrible

John

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Room smelled like Mold, Doors warped and would not close properly. Bugs. A health hazard. Avoid this property. One person working the desk at the entire hotel.

10/10 – Excellent

Ricky

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Tv didnot work
Séjour de 2 nuits en juillet 2023