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Reviews of Hampton Inn Freeport

2.5 out of 5
Hampton Inn Freeport
109 S Galena Ave, Freeport, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 198 out of 367 reviews" "
Rating 8 - Good. 114 out of 367 reviews" "
Rating 6 - Okay. 30 out of 367 reviews" "
Rating 4 - Poor. 15 out of 367 reviews" "
Rating 2 - Terrible. 10 out of 367 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Charnelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
i fell at the property and the elevator is uneven causing several toe stumps
Stayed 2 nights in Mar 2024

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Rooms and Good Breakfast
Stayed 1 night in Mar 2024

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable. Good shower pressure. Elevators were scarey and uneven
Stayed 1 night in Mar 2024

6/10 Okay

Marjorie

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
12/1-2/23
First impressions are important. My room was in the fifth floor. The elevator was not working. An employee had to reset it so I could go up to my room. The rest of the time I used the stairs, not wanting to be stuck. The doors were very loud when guests on my floor went in or out of their room. My room was nice, clean, fairly quiet because I was almost at the end of the hall. The bed was comfortable. I loved the eight of the blanket. I could not figure out the TV so I ended up watching what I wanted to in my phone. Also, the plug by the bed didn’t work. Fortunately, I brought an extension cord for my phone & watch charger. The shower worked perfectly.
Stayed 1 night in Dec 2023
Response from GM-Sherry on Mar 1, 2024
We appreciate the feedback and apologize for any inconvenience caused. We are in the process of getting new elevators. We hope you come back in the future for an enhanced experience.

10/10 Excellent

Nathan

Liked: Staff & service, property conditions & facilities
It ok i guess
Stayed 1 night in Dec 2023
Response from GM-Sherry on Mar 1, 2024
Thank you for your 5 Star Review.

2/10 Terrible

Katrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst $225 spent on a hotel EVER (one night stay)
They allow pets, but there’s absolutely nowhere in the vicinity for a dog to potty in grass. They don’t even have a tiny patch of grass. No outdoor trash cans for disposing of dog poop either. The elevators didn’t work 80% of the time, forcing me to carry a 19 month old upstairs while pulling my luggage and dog up 4 flights of stairs. They don’t have vending machines, at all. The only place to get anything is on the Lobby floor.
Stayed 1 night in Dec 2023
Response from GM-Sherry on Mar 1, 2024
We appreciate your feedback and apologize for any inconvenience caused. We do have outdoor trash cans as you enter the main entrance. They are located right outside the doors. Our elevators are being replaced. We would be delighted to welcome you back in the future for an enhanced experience.

4/10 Poor

Andrew

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from GM-Sherry on Oct 27, 2023
Thank you for taking the time to provide your feedback on your recent stay at our hotel. We were disappointed to learn that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Overall it was a good stay. Only one elevator was working and it was very slow.
Stayed 1 night in Oct 2023
Response from GM-Sherry on Oct 27, 2023
Dear [Guest's Name],Thank you for reaching out to us regarding your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience caused by the slow elevator during your visit.

8/10 Good

Tammi

Stayed 1 night in Oct 2023
Response from GM-Sherry on Nov 9, 2023
We want to express our gratitude for selecting us as your accommodation. We greatly appreciate your feedback.

10/10 Excellent

susan

Liked: Cleanliness, staff & service
We got here and they didn’t have our reservation that was booked through Expedia. They were very helpful in correcting this. They had a room available and corrected the billing. The people at the front desk were very pleasant and recommended places to eat within walking distance.
Stayed 1 night in Oct 2023
Response from GM-Sherry on Oct 27, 2023
Thank you for your 5 star review. We are so glad you enjoyed your stay with us.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Check in was fast. Parking across the street was convenient Breakfast includes fresh waffles and eggs.
Stayed 1 night in Oct 2023
Response from GM-Sherry on Oct 27, 2023
Thanks for the perfect rating. We can't wait to see you again soon for another amazing experience at Hampton Inn Freeport.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The number one important thing for me is the staff!! All the staff I interacted with were friendly and warm. Exactly what I needed after 14 hours of driving one Interstates that are all under construction. I will be staying here again!
Stayed 1 night in Oct 2023
Response from GM-Sherry on Oct 27, 2023
Thank you for your 5 star review. We are so glad you enjoyed your stay with us

6/10 Okay

Robert

Liked: Staff & service
Wet carpet
The air conditioning dripped all night. The carpet/floor was wet made my socks wet. I didn’t see the wet carpet. The attached room was noisy and I could here phone conversations. I was expecting better.
Stayed 1 night in Sep 2023
Response from GM-Sherry on Oct 27, 2023
Thank you for choosing to stay at our hotel and for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay regarding the issue with the air conditioning unit dripping.

8/10 Good

Vita D.

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The two things that were not okay was the elevators even though they had a sigh that said watch your step the children that I was with kept stumbling on the lip. The next thing was the pool the water was salty and I mean SALTY!!! I will never stay there again but these are things that would help during other guest stays at this location
Stayed 2 nights in Jul 2023
Response from GM-Sherry on Oct 27, 2023
We want to express our gratitude for selecting us as your accommodation. We greatly appreciate your feedback regarding your recent experience and apologize for any inconvenience you encountered during your stay.

2/10 Terrible

Roderick, rockford

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I booked a king size bed but was given a queen Bar / restaurant not open
Stayed 1 night in Aug 2023

4/10 Poor

daniel

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Cabinets in room were loose and falling off. Breakfast was lacking toward 9:45am. No eggs, no orange juice, no yogurt.. had to ask for whatever food they had left. Only one pack n play for the entire hotel..
Stayed 2 nights in Aug 2023
Response from GM-Sherry on Aug 17, 2023
I am sorry for the issues you had while staying at our hotel. I hope you will give us another chance to make it up to you next time you are in town.

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked a room with a King bed, but got two Queens instead.
Stayed 1 night in Aug 2023
Response from GM-Sherry on Nov 9, 2023
We want to express our gratitude for selecting us as your accommodation. We greatly appreciate your feedback regarding your recent experience and apologize for any inconvenience you encountered during your stay. We apologize for not being able to give you a king room.

4/10 Poor

Brandis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but there was no hot water for 48 hours! During that 48 hrs the water was off for 11 hours without the ability to even flush the toilet. They later turned on the cold water to do so. I got a refund for 2 of the 3 nights. It was disgusting. Nobody could shower for 2 days. The elevators smelled like sweat. I called the city code enforcement/health inspector at the 48 hr mark. Absolutely rediculous though. The hotel kept allowing more/new people to check in. The staff kept saying for two days...oh the hot water will be back on today. All lies. But, imagine, we couldn't even flush feces and urine down the toilet for 11 hours almost!!! I had to use the ice bucket to drain the pipe to fill up, twice, to dump in the tank to help flush waste down! It was gross!! Worst experience ever in a hotel. Wish I'd had stayed at super 8 across town!! Also was woken up and kept awake by a yappy dog whos owner DID NOT take out as well as a small child screaming and barking. Up with kid til 12:38pm and awoken at 6:08 with the dog. It was a nightmare. Then i asked to be moved and specifically said NOT NEAR DOGS OR SMALL KIDS. I was moved to a room next to another woman with a dog. I know so bc we took the elevator up to the 8th floor together. I told her about what happened and she showed me her dog which didn't bark once, just like she said. But the point is...is I made a very clear request and mind you, during all this, is when we had no hot water. Just z horrible experience.
Stayed 3 nights in Jul 2023
Response from GM-Sherry on Aug 17, 2023
I am sorry for the issues you had while staying at our hotel. I hope you will give us another chance to make it up to you next time you are in town.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from GM-Sherry on Jul 21, 2023
Thank you for your 4 Star Review. We greatly appreciate your feedback.

8/10 Good

Katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice not much around it though, have to drive to find something
Stayed 1 night in Jul 2023
Response from GM-Sherry on Jul 21, 2023
Thank you for your 4 Star Review. We greatly appreciate your feedback.

10/10 Excellent

Margaret

Stayed 1 night in Jul 2023
Response from GM-Sherry on Aug 17, 2023
Thank you for your 5 Star Review. We greatly appreciate your feedback.

10/10 Excellent

Michele

Stayed 1 night in Jul 2023
Response from GM-Sherry on Aug 17, 2023
Thank you for your 5 Star Review. We greatly appreciate your feedback.

10/10 Excellent

Andres F.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from GM-Sherry on Jul 5, 2023
Thanks for the perfect rating. We can't wait to see you again soon for another amazing experience at Hampton Inn Freeport.

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was without issue except for the elevator issues. We were on the 2nd floor so not a very big problem for us.
Stayed 5 nights in May 2023
Response from GM-Sherry on Jun 2, 2023
Thank you for your 5 Star Review. We greatly appreciate your feedback.

4/10 Poor

Jaime

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from GM-Sherry on Jun 2, 2023
Hi Jamie, we're sorry we did not live up to our high standards of exceeding expectations. We are always committed to offering nice amenities and quality breakfast offerings. We regret to hear we fell short,

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in May, 2023. Room was clean and comfortable. Very good breakfast. Staff were very pleasant and helpful!
Stayed 1 night in May 2023
Response from GM-Sherry on Jun 2, 2023
Thank you for your 5 Star Review. We greatly appreciate your feedback.

6/10 Okay

Stephanie, Arlington Heights

Stayed 2 nights in May 2023
Response from GM-Sherry on Jun 2, 2023
Hi Stephanie, we're sorry we did not live up to our high standards of exceeding expectations. We are always committed to offering nice amenities and quality breakfast offerings. We regret to hear we fell short,

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t stay again
No grass at a pet friendly hotel. Had to walk down and across the street to a small patch of grass. Should’ve looked closer at satellite view of hotel, disappointed nonetheless. Wouldn’t stay again with our dog. Elevator is really small and takes a long time. Had to park across the street.
Stayed 1 night in May 2023
Response from GM-Sherry on May 8, 2023
Thank you for taking the time to leave us comments and feedback. I'm sorry to hear you did not enjoy your stay. I have made note of your issues and will be addressing them with the staff. Our hotel has 2 parking lots, next to the building and across the street.

4/10 Poor

Doysha

Stayed 1 night in Apr 2023
Response from GM-Sherry on May 15, 2023
I'm sorry to hear you did not enjoy your stay. If you could reach out to us and let us know what we could have done to make it a better experience, it would be appreciated.

8/10 Good

Jacqueline

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from GM-Sherry on Mar 21, 2023
Thank you so much for taking the time to leave feedback, we value your business and hope you will come stay with us again.

8/10 Good

Bo

Stayed 1 night in Mar 2023
Response from GM-Sherry on Apr 6, 2023
Thank you so much for taking the time to leave feedback, we value your business and hope you will come stay with us again.

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from GM-Sherry on Mar 10, 2023
Thank you very much for your wonderful review. We are so happy to hear that you enjoyed your stay overall. We look forward to hosting you again next time you are in the area.

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service, room comfort
It's was good. Expected to be a little bit nicer for the price. The breakfast that was served was not so good and wish there could have been more to choose from.
Stayed 2 nights in Feb 2023
Response from GM-Sherry on Feb 23, 2023
We apologize your stay was unsatisfactory, due to your breakfast options.

10/10 Excellent

Stephan

Stayed 1 night in Feb 2023
Response from GM-Sherry on Mar 9, 2023
Thank you for your 5 Star review! We are so glad you enjoyed your stay with us! Thank you for choosing Hampton Inn for your lodging needs. We hope to see you again if you are in the area.

10/10 Excellent

Carri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay
Response from GM-Sherry on Jan 19, 2023
We are so glad you enjoyed your stay with us! Thank you for choosing Hampton Inn & Suites for your lodging needs. We hope to see you again if you are in the area.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very modern in appearance. The beds were very comfortable and the free breakfast was great. Our room was across from ice vendor. Not a quiet choice. FYI
Response from GM-Sherry on Jan 16, 2023
Thank you so much for visiting and taking the time out to leave feedback, we value your business and hope you will come again.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed property with great breakfast, nice amenities (lotions, shampoos and even a make up remover wipe) and extra blanket in the closet.
Response from GM-Sherry on Jan 12, 2023
Thank you for your 5 Star review! We are so glad you enjoyed your stay with us! Thank you for choosing Hampton Inn & Suites for your lodging needs. We hope to see you again if you are in the area.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed new years. Bar across street but fd told me two blocks away. Hotel bar & restaurant closed. But room was nice comfortable clean.8th Floor! Very bright in all areas. Never dimmed at night for ambiance for christmas tree standout (pretty decorations tho). Crowded pool! Tripped a few times elevator step. Breakfast good. Nice big windows. Location
Stayed 1 night in Dec 2022
Response from GM- Sherry on Jan 5, 2023
Thank you so much for visiting and taking the time out to leave feedback, we value your business and hope you will come again.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The thermostat in the room was not working. Registered 65 degrees and heat would not turn on. They quickly came up and replaced batteries. It was fine when the heat was on but then quickly cooled down even whey set at 74 degrees. Also soap in tub was empty. Lotion bottle was in the tub area and the wall unit by the sink was labeled “conditioner “. Breakfast was excellent.
Response from GM- Sherry on Jan 5, 2023
Thank you for taking the time to leave us comments and feedback. I'm sorry to hear you did not enjoy your stay. I have made note of your issues and will be addressing them with the staff.

4/10 Poor

Donasia

Travelled with family, Travelled with pets
Disliked: Staff & service
Unfortunately, there were not many positives of staying at this property. I can say the continental breakfast and snack area were well stocked and fresh. Regarding the negatives of the stay... Upon checking in, there was an issue with the room we received. We could not determine if this was the hotel's fault or Expedia's fault. Either way, the receptionist was prepared to charge us the incorrect amount for a downgraded room until I came back downstairs and pointed it out. I was reluctantly offered a very small amount of money off the room. She was generally quite unhelpful. Once we settled into the room we noticed a host of issues. Cleaning was not up to par, fixtures were broken or worn, and the room temperature varied wildly. Overall, this looks like it was once a nice hotel. It is now worn down and needs a deep clean. Their rates should be adjusted to fit more of the bracket of a very nice motel. I was surprised this was even a Hampton.
Response from GM- Sherry on Jan 5, 2023
Thank you for taking the time to leave us comments and feedback. I'm sorry to hear you did not enjoy your stay. I have made note of your issues and will be addressing them with the staff.

8/10 Good

Vashta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from AGM-Sherry on Dec 15, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2022
Response from AGM-Sherry on Dec 15, 2022
We are so glad you enjoyed your stay with us! Thank you for choosing Hampton Inn & Suites for your lodging needs. We hope to see you again if you are in the area.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from AGM-Sherry on Oct 12, 2022
Thanks for the perfect rating, Nathaniel! We can't wait to see you again soon for another amazing experience at Hampton Inn Freeport.

10/10 Excellent

Margaret

Liked: Staff & service, amenities, property conditions & facilities
Very clean and comfortable room - great bed. Nice staff at front desk and in restaurant. Liked the free full breakfast. Good value. Free parking within view of hotel.
Stayed 1 night in Sep 2022
Response from AGM-Sherry on Sep 7, 2022
Thank you very much for your wonderful review. We are so happy to hear that you enjoyed your stay overall. We look forward to hosting you again next time you are in the area.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff was friendly, and very helpful! Breakfast was good! The room was very nice! Overall stay was excellent! We would stay here again! Thank you!
Stayed 2 nights in Sep 2022
Response from AGM-Sherry on Sep 7, 2022
Thank you very much for your wonderful review. We are so happy to hear that you enjoyed your stay overall. We look forward to hosting you again next time you are in the area.

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from AGM-Sherry on Aug 30, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

daniel

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff is very nice. Breakfast is excellent. Pillows are horrible and a/c won’t keep fan on. Shuts off all the time. Very loud then very quiet. Hard to sleep
Stayed 3 nights in Aug 2022
Response from AGM-Sherry on Sep 1, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectations were WAY more than met!
The staff at the Freeport il.location exceed any and every staff I've ever encountered at any hotel . They couldn't be better. Awesome!!
Stayed 1 night in Aug 2022
Response from AGM-Sherry on Aug 30, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

NARENDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2022
Response from AGM-Sherry on Sep 1, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from AGM-Sherry on Aug 11, 2022
We are so glad you enjoyed your stay with us! Thank you for choosing Hampton Inn & Suites for your lodging needs. We hope to see you again if you are in the area.