Indoor pool, a waterfall pool, pool umbrellas

Reviews of Garden Hotel and Conference Center

3 out of 5
Garden Hotel and Conference Center
200 Dearborn Avenue, South Beloit, IL

Reviews

5.8
Rating 10 - Excellent. 34 out of 248 reviews" "
Rating 8 - Good. 55 out of 248 reviews" "
Rating 6 - Okay. 56 out of 248 reviews" "
Rating 4 - Poor. 64 out of 248 reviews" "
Rating 2 - Terrible. 39 out of 248 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

3.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
They were quick to change our room when we found that the heat didn’t work but they had the pool area closed for quite some time and each staff member had a different story as to why. I stayed at this property 9 months ago and it has gone severely downhill since.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Ok!
They do not have a restraint or bar. Pool or in order. Manager seemed more interested in her conversation with other employee who was trying to check us in. Said they had laundry. Notta. Daughter asked about laundry facility. Front desk replied. What do you need that for?
Stayed 1 night in Dec 2018

6/10 Okay

Lysa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Life after people
The pool/atrium area is beautiful, but it ends there. Sadly this oversized property is what happens after a town dies. Carpets were wet from roof leaks, rooms were in serious need of repairs and updates, but staff seemed to be doing their best to make things feel better.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Lobby looks great & that's it. Room was in poor condition. A loud high pitched humming noise through bathroom vent heard all night...I couldn't sleep at all.
Stayed 1 night in Feb 2019

6/10 Okay

Taylor

Liked: Staff & service
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First impression "abandoned" no cars in the ice and snow covered parking lot, lobby was nice receptionist a little difficult to understand. Rooms super dated, first room, dingy grey towels used to be white im assuming.hotel bar and restaurant closed like out if business closed. Game room locked. Front desk stated closed. Wet floors in hall, exterior doors not operable from inside or out. I would not recomend this place to anyone, in its current condition.
Stayed 1 night in Feb 2019

6/10 Okay

osvaldo

Liked: Staff & service
very old hotel room. For 1 night it’s fine
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here unless you hav too.
Cold shower, tub would not drain, Bed linens had stains, parking lot full of ice some areas you could not even drive on. Towels were yellowed. Bar and restaurant were both closed until further notice.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and what I expected
Overall hotel was nice. A bit dated but for the charge we did expect that. My only big issue was around the pool area there were several unsupervised kids that decided to run laps up and down the hallway almost running into me as I left my room. I just wish the hotel mgmt would monitor that area to try and control situations like that better. Would stay again when in the area.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The sink was full of gunk, the shower was freezing cold, there was no fridge, it was deserted, locating the room was a mess, and the blankets were so thin I was shivering all night. I felt like micheal myers would jump out at me in there. Never staying again.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stop during a trip halting snowstorm. Hotel was clean and comfortable. Desk service was fast and helpful. Morning weather clean up staff was friendly. Unfortunate that dining facilities have limited open hours/days as there was no way I was making another trip out.
Stayed 1 night in Nov 2018

2/10 Terrible

Amy-Sue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It absolutely sucked! Those photos are completely misleading. Under no circumstances should this place be on your site! I am very angry!
Stayed 1 night in Oct 2018

2/10 Terrible

Amy-Sue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It sucked! The photos are misleading! The entire place was just terrible! Even the parking lot! 2 stories without an elevator...really. The breakfast food was disgusting! It's run down. It's old I'm royally pissed about the money I spent!
Stayed 1 night in Oct 2018

6/10 Okay

Robert

Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Pictures do not come close to matching advertising. Comforters are old 80’s style blankets with sheets that do not fit bedding. Two small towels with no wash clothes. Room is cold and has a heater from 1970 something. Just not even close to pictures nor up to the standards of the start rating. I would give it one star. They lady who checked us in was very nice. Although we had to walk back three times because keys did not work for room and had to move us to another.
Stayed 1 night in Oct 2018

2/10 Terrible

Jason, Phoenix

Disliked: Staff & service, property conditions & facilities, room comfort
There’s no elevator on this property. Not ADA compliant. Bad! I’m not ADA but seriously, in 2018? How is that even allowed?!?! Enjoy carrying your bag up and down the stairs. Check in took way too long. Poor desk agent was in week 1 by herself on a night when there was a wedding going on. Naturally it took her longer to complete tasks and she often had questions. The other gal there, maybe a manager or supervisor, was helping her but twice made it known to those of us waiting at the desk that she was off the clock and so couldn’t help in some ways. Finally got my room, 2nd floor. Keys didn’t work. Back down to the desk. Making new keys was an adventure. Back upstairs and still not working. Manager off the clock gal went up with me to discover the door was locked out. She used her master and then my keys worked. Rooms are older. Beds are awful, squeaky. Towels way too small and old. Free WiFi is a plus. No free water though. Not sure if there’s a bar or restaurant open on site. Never saw one. Bar was closed on a Saturday night with a wedding going on. Room was right near the washer / dryer. Made for hearing a lot of conversations outside my door - at 2am, 4am you name it. Wedding parties tend to be up late so that was a joy on night 1. The drunken argument was especially fun (not). It’s Rockford so grading on a curve, this is probably one of the bigger and “nicer” options but it leaves a lot to be desired. I won’t return
Stayed 2 nights in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

mirza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

The, Dubuque

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was clean. My key cards didn’t work because the lock reader was dirty. The roof was leaking in several areas of the common area. Weeds grew everywhere, they obviously don’t own a weed wacker They opened up the continental breakfast a half hour late The front desk staff made us wait while they finished their cigarette break
Stayed 1 night in Sep 2018

6/10 Okay

Crystal, Waukesha wi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I choose the hotel because it was close to the racetrack and it had a bar inside the hotel .....staff was very nice but the rooms need updating extremely and the bar was closed both nights we stayed ....
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very close to Beloit College, staff very friendly, but hotel rooms looked a little run down. Bathroom tub was clogged and didn’t drain properly. Room window faces walkway/hallway so you have to keep the curtains closed otherwise there is no privacy. However, bed was comfortable and I slept well.
Stayed 1 night in Sep 2018

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was cold. But estimating else was good
Stayed 1 night in Sep 2018

2/10 Terrible

John

Not a hotel more like a motel going bad
Place is outdated and dirty.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
So much updating to be done to the hotel which would have made it so much better. The bedding and towels were extremely old, they had a grey tint to them from being so overused. We had 4 people staying in our room, however we had 3 towels and 1 washcloth. The pool looks amazing on the website, however the heater was broke and was ice cold. It was a place to stay, but I can say we won't be staying there again.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

It was very run down. The lobby was pretty good but everything else was lacking. The fridge didn't work so we asked at the front desk but were told it wasn't a refrigerator but a chiller, despite saying fridge on the unit itself. The bathroom door didn't close and carpet was very frayed.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
This hotel was okay. The only reason we stayed was becasue it was the only hotel available closest to Rockford (20 min) on a very busy weekend. There isn’t much around the hotel but a Denys a few gas stations and a family restarraunt. The lobby is nice and pretty updated. As for the rooms they’re a bit outdated but they do the job. But no mini fridge or microwave. We also got the wrong room. We got two queen beds when we were suppose to get one king bed. It was awkward. And when I called the front desk I only got an I’m sorry. Nothing else was done. So overall this hotel is just okay.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled, was old & dingy. The towels were worn. Housekeeping cleaning was poor. There were fruit flies everywhere!
Stayed 2 nights in Sep 2018

4/10 Poor

Joe, Salt Lake City

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Looks super sketchy from the outside, hotel is need of some serious landscape up keep, room was so so, bed was ok but blankets have been there for 20 years, place was not at all what it looked like in the pictures.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Crickets
We found dead crickets in the room. It was also about 95 in the room when we checked in. There was only one washcloth and one hand towel in the room.
Stayed 1 night in Aug 2018

4/10 Poor

Colleen

One overnight was enough
The hotel was ok. Bathroom needed work. Tiles needed new grout. Comforter was super old. Felt dirty. Fridge froze beverages. Hair dryer was bad.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Outdated and Seedy
The halls and rooms are outdated and seedy. There is an overwhelming smell of chemical cleaners. Did not want to shower there, walk barefoot, or do anything other than sleep after a long drive. For what I spent, we could have had equal or better with a motel. Wish I had some pictures...odd stains on walls and carpets here and there.
Stayed 1 night in Aug 2018

8/10 Good

Albert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

james

Liked: Cleanliness, staff & service, room comfort
A great place to stay I think
It was a great hotel to stay at and the swimming pool is really nice. The rooms are quiet and it was great sleeping. There is some where visible in the hotel but they are in the process of renovating the whole thing and overall it’s a great place to stay
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018

2/10 Terrible

judy, monroe oh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I did not like the way the hotel looked on tbe outside. Too many weeds and the landscaping is not taken care of. The lobby and pool area were nice. The rooms needed alot of updating and the bedding wad terrible. The once white towels were gray and dirty looking. Sarah the front desk clerk was very gracious and kind.
Stayed 4 nights in Jul 2018

6/10 Okay

Adam

Disliked: Cleanliness
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel rooms haven’t been updated much since I stayed there 35 years ago. We had an ok experience but wouldn’t stay again
Stayed 3 nights in Jul 2018

8/10 Good

DMGM59, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay wonderful pool. Need to work on the outside appearance-weed and trim landscape for heavens sake. Doesn’t match up with on line pics. Thank goodness for restaurant across the street as the hotel amenities were shut down on a Sat night because of a doings in one of the conference rooms. All available staff was there I guess. Oh well!
Stayed 1 night in Jul 2018

2/10 Terrible

Jane, Beloit wi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy nonthing worked even the pool area was filthy no towels for pool even after asking o towels
Stayed 1 night in Jul 2018

4/10 Poor

Becky, Illinois

Disliked: Property conditions & facilities, room comfort
Door key did not work, air conditioner did not work had to ask 2 times to move rooms, when we finally got new room in was smaller beds not what we paid for.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First room we were in the carpet was wet- told staff and they moved us rooms. The second room didn’t have a microwave like the first did. The beding was on its last leg- very worn. The first night in the room I saw a bug on the bed side table. The toilet ran all night and woke me up a couple of times. The shower did not drain. My boyfriend thought the bathroom smelled like bo. The key cards they gave us- did not work, had to get the housekeeping staff to get us into the room. Then my boyfriend went to the continental breakfast on Sunday- they only serve it on the weekends and he said it was the worst continental breakfast he has ever seen and he got sausage and said that it was not cooked through. He spit it out. Never again. Definitely not worth the price at all. Don’t waste your money here!
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures here do not represent what this hotel actually looks like. It is broken down and in horrible shape. I would not stay here ever again.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Sufficient, but not ideal
Hotel is safe and is sufficient for a place to sleep, but could have been more comfortable. Our air conditioner was on “full blast” but was not capable of totally cooling the room to an ideal temperature, probably because the room was facing the entirely-windowed hallway which faced the sun and was always sweltering hot. Beds were supposedly queen size but they were teeny and we felt cramped, so I highly doubt that’s what they were. Hard mattress and single pillow per person (when two people to a bed) left us with aches and pains in the morning! Also wish the breakfast buffet had more options. It serves well for a safe, clean place to stay, just wish the room was more comfortable so we weren’t wishing to go home so badly!
Stayed 2 nights in Jul 2018

6/10 Okay

jodo

Liked: Staff & service
No shampoo and conditioner. Older and a little run down, but mostly clean. Didn't seem to be many helpers, same person at the front desk for 48 hours straight
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
What a disappointing stay. The parking lot and building are run-down, to say the least. The AC hardly blew enough air to keep the room temperate, the door on the room did not lock (could only use the chain), there were dead insects on the floor in the bathroom. Had there been ANY OTHER place to sleep in town, other than in our car, we would have selected it. And the kicker -- when we left the hotel we got to walk through a plume of smoke that was being generated by three employees smoking outside the front door.
Stayed 1 night in Jul 2018