2/10 – Terrible
Holly S.
31 juill. 2025
Points faibles : Propreté
Not worth it!
The location, allowing early check in, and all of us staying in one house are where the positives end. The dishwasher would start up and quit working after a few minutes. Not enjoyable doing dishes for that many people the entire time! We had to wash the dishes when we first got there, not sure how the cleaner emptied the dishwasher and didn’t notice how dirty they all were! Disgusting! We communicated about that issue and there was an acknowledgment sent to us but that was it. No offer of sending anyone to look at it. We then asked for compensation and all we got was we’re looking into your issue. Very poor customer service! Upon arrival the dumpsters were completely full and no communication about garbage day. We had to ask and it wasn’t until day 4 of our stay. Not ideal with that many people in a house! Bird poop all over the deck when we arrived. Couldn’t walk from one end to the other had to go inside the house and back out the other door. Communicated the issue and were told someone would come right away to clean it. Never showed up. There’s no cleaning supplies of any kind for us to clean it up. Mattresses need to be replaced. Huge hole in the one- large enough to fit an entire large throw pillow in! Extremely uncomfortable and unacceptable to advertise that two people can sleep in that bed. Black mold all over inside the windows and curtains. Terrible musty smell! A dehumidifier would do wonders! Many of the towels smelled of urine. Disappointing experience!
Holly S.
Séjour de 5 nuits en juillet 2025
