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Reviews of Econo Lodge Richburg

2 out of 5
Econo Lodge Richburg
3200 Lancaster Highway, Richburg, SC

Reviews

6.8
Rating 10 - Excellent. 6 out of 44 reviews" "
Rating 8 - Good. 18 out of 44 reviews" "
Rating 6 - Okay. 11 out of 44 reviews" "
Rating 4 - Poor. 5 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Steven

Disliked: Staff & service, property conditions & facilities, room comfort
Not and Econolodge!
Air conditioner had broken face cover causing excessive noise, room key cards quit every day, NO Refrigerator in room, Towels & hand cloths stained, when they were available! Bath rooms Very small/ tight. Condition of hotel was run down, maintenance performance lacking badly. Did not get wake-up calls ask for, shift change at mid-night result in lack of notification to next staff. Not worth the price!

6/10 Okay

Verified traveller

Liked: Staff & service
Adequate for a budget
The staff was friendly. The room was adequate, but only 2 pillows. The shampoo was clearly re-used and half empty. The room set up was a bit off - TV stand not aligned with bed. No alarm clock. Stained carpet, but vacuumed. No bugs that I could see. The bed was reasonably comfortable but not high end. Sheets and towels were clean. The hotel was not packed at all and it was pretty quiet. The A/C unit had a musty smell when turned on, but cleared up after a while, likely due to very little use. Only a few rooms were booked, I suspect a lot of the facilities sit un-used for quite a while and likely why the A/C smelled musty. Overall - on a budget at about $20-30 less than other hotels, it's exactly what we needed for a one-night stay and literally needing just a place to sleep - a step up from camping...

8/10 Good

Brian

Liked: Room comfort
Room was clean but could use some tender loving care. Caulk around sink could be replaced. Both sink and tub drain very slow. After waking the employee to come in for coffee at 6, the breakfast/lobby smelled a little like smoke.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for overnight stay.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A LOT of noise. It was only quiet from midnight until 4 AM.

6/10 Okay

Paul

It was a place to stay for 1 night at a good price

2/10 Terrible

Patricia, Road warrior

Liked: Cleanliness
Disliked: Staff & service
Awful, awful, awful
noisy motel with transient workers drinking, partying all night and up early. Poor sleep, no coffee available, "attitude" from staff.

8/10 Good

Christopher, Cleveland

Liked: Cleanliness, room comfort
Disliked: Staff & service
Unfortunate Hospitality
Had a comfortable room and slept well...except... The woman who checked me in had not dealt with a prepaid reservation such as this. She would have double charged me had her colleague not stepped in and cancelled the transaction. I slept well until I was woken up by the two housekeepers having multiple very loud conversations right outside my window. I know it was housekeeping because when I left at 10:40 (11 checkout time) I wasn't even at my car yet when one said "finally" and the other agreed and they were going into the room. I certainly didn't feel that my business was appreciated, or even desired.

6/10 Okay

Richard

Liked: Cleanliness, room comfort

6/10 Okay

Ann, Dryden, NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
Old facilities need major upgrade!

2/10 Terrible

Derek, Pittsburgh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel at all costs!!
Poor service, dirty washroom and multiple mix ups on registration including wrong credit card details and keys to rooms that were already occupied!

2/10 Terrible

gerry, Bracebridge, ontario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!!!
I really do not know where to start. The first room we were given...large bug squeeshed on wall, huge burn holes in bed comforter and in sheets, pillow cases stained, blanket looked to be from the 60's...not somewhere I would ever sleep. New room...bathroom light did not work, volume on tv did not work and no tv converter, large black stains on counter top and carpet, entrance door looked to be pried open at one time... We called the front desk 3 times over a period of 45 minutes and no answer. A man opened our door at about 10 pm and apologized...this was the room he was given by the front desk. We had a chair pushed up against the door...I guess their is a first time for everything.....AND A LAST! Very disappointed that hotels.com would support this place.

6/10 Okay

Jason, Indianapolis

Liked: Staff & service
Disliked: Room comfort
Convenient, affordable
There was a movie that came on with the tv. I watched it and it made me sad.

6/10 Okay

Rolando, Winston-Salem, NC

Nothing fancy, but it works.
Nothing fancy. Went down for the Spartan Race. Geographically best area to rest. No complaints.
Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

6/10 Okay

Verified traveller

Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

8/10 Good

tracey, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleased
Hotel employees were very friendly and helpful. I will see you next year for another spartan race!
Response from Dina on Jan 3, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

10/10 Excellent

R Racklely, Richburg, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to my childhood friends
I enjoyed it; the only problem was the continental breakfast. Wasn't much to choose from but the main problem, it ran out of coffee and I went early. But the 2nd morning was a lot better.
Response from Dina on Jan 3, 2015
Good to hear you had a good stay with us. We are aimed to help make our hotel better everyday with the comments our guest make. Sorry to hear about our breakfast and we are working on making it better.

6/10 Okay

jake, GA

good location
nice hotel
Response from Dina on Jan 3, 2015
Thanks for the Comment. We aim to do our best with help from our customers. Hope to see you again soon.

8/10 Good

Mike

Liked: Staff & service, property conditions & facilities, room comfort
Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

8/10 Good

T. Newton, Morgantown, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the over-night traveler
OK....so it's not the Hilton but overall experience was satisfactory. Hotel is older and will be due some renovations in the near future but overall not bad for the price. Not much to eat at the "free" breakfast bar but you don't have to go away starved. Customer service was courteous and helpful and room was clean. Wasn't worried about catching any weird diseases. Would I stay again? Sure! Price was just right for a quick over-nighter and would definately recommend for those on a budget.
Response from Dina on Jan 24, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived which was late at night the hotel stated that my credit card had been declined but Hotels.com had stated the payment was complete. The Front Desk Associate took a really long time so I just called Hotels.com and it was straightened out in 5 minutes. The room was comfortable but not very clean. It was ok for just one night but I would not want to spend an extended period of time there. The Front Desk Associate was very nice.
Response from Dina on Jan 24, 2015
Thank you for taking time to fill out our survey. We are taking action to help make our property better everyday with the help from our guest. With your comment we can help retrain our staff to help bring our hotel up to better standards. We hope that you will give our hotel another chance in the future. Please know that your comment goes a long way and changes are being made. Thanks again for your time and comment.

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from Dina on Jan 24, 2015
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can your employees read?
very displeased. Clerk made a mistake checking us in and at 8 pm after driving 600 miles, we had to change rooms. We were not happy.
Response from Dina on Sep 27, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Your review will help our staff and business grow in the future I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Excellent value and friendly staff. Comfortable beds and a good breakfast.
Response from Dina on Jan 24, 2015
We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good motel for the price.
For a very inexpensive motel, we are very pleased. The room was clean and comfortable. The staff were helpful and made us feel welcome. We would gladly use them again.
Response from Dina on May 23, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. The love it when their hard work pays off. Your comment has been passed on to our staff. We can't wait for you to come stay with us again next year.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again.
the room was small, but clean. It was 104 degrees that day, and the room faced the west. It cooled down in less than 10 minutes.
Response from Dina on May 23, 2015
Thank you for taking time to fill out your review. We are taking action to help make our property better everyday with the help from our guest. With your comment we can help retrain our staff to help bring our hotel up to better standards. We hope that you will give our hotel another chance in the future. Please know that your comment goes a long way and changes are being made. Thanks again for your time and comment.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Sink sprayed water all over the counter
Room was clean but, sink needed maintenance. Water sprayed all over the counter while brush teeth & shaving. Had a two day stay but, door key card would not work after 1st day. Had to go to the office and have it re-keyed..
Response from Dina on Jan 24, 2015
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Your comment has been passed on to our maintenance department. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The only good thing- close to highway
This was our second stay at the Econolodge. For the last stay, we had a freshly painted room that was comfortable, yet basic. This time we were not pleased----the room was recently painted but poorly......places on the walls not painted. The rug was newer but did not appear to be clean. The chair was soiled. The bathtub did not look clean. The blanket was old lookikng and an ugly brown color....I was concerned that it was not clean. The breakfast was poor----the coffee weak, the choices minimal, and the cereal was stale. We definitely will not stay here again. The only good thing was the closeness to the highway and the lower price.....but not worth it.
Response from Dina on Jan 24, 2015
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and to see the changes that have been made since you last stayed with us.

8/10 Good

leonard, Yardley, Pa

Liked: Cleanliness, property conditions & facilities
Good value in Richburg
We were on our way to Florida and Richburg is a good place to stop. We realized that the two star rating would mean it would be a basic motel. However we were pleasantly surprised. The walls were freshly painted, the carpet looked fairly new and the bed was comfortable. Although this motor in is older, it is a good value and well maintained. The only negative was the towels in the bathroom- very thin and somewhat dingy.....but clean. The breakfast was basic....cereals, toast, English muffins, apples for fruit...juices and coffee. Again,this. Was a good value and we would stay at the econolodge again.
Response from Dina on Jan 24, 2015
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Sally, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people
The hotel was all right. However, the people who worked there were exceptional. Some of the 'big' chains could learn from them.
Response from Dina on May 23, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

6/10 Okay

Robin, Apex, NC

Liked: Cleanliness
Disliked: Room comfort
Good, safe, clean... And cheap
Although the lobby reeked of cigarettes, my nonsmoking room was fine. Included a fridge and microwave. No hairdryer or shampoo, but the room was clean and ac & tv worked ok. If you like to watch tv in bed or just like a pillow with a little firmness, bring your own.
Response from Dina on May 23, 2015
Thank you for taking time to fill out your review. We are taking action to help make our property better everyday with the help from our guest. With your comment we can help retrain our staff to help bring our hotel up to better standards. We hope that you will give our hotel another chance in the future. Please know that your comment goes a long way and changes are being made. Thanks again for your time and comment.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Econolodge, Richburg
Nothing fancy, but I didn't want anything fancy. It was a clean, quiet room, and my interactions with the staff were entirely positive.

8/10 Good

Lisa, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price is right, and the free wifi is great
Sure, you'll get a tube TV and some 1980s decor... what the heck. The price is right, and the room was clean. Plus, the wifi was great! Free, and a strong signal, even down at the end of the hotel farthest from the registration desk. Breafast had coffee, juice, bagels and cereal... I liked the bagels were individually wrapped so easy to grab-n-go for the morning. There aren't too many restaurants to choose from, but there's a Subway right across the street and a Waffle House almost next door - so easy to grab a bite of something. Easy drive to the Landsford Canal State Park which was hosting a race the next morning so I was happy!
Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

10/10 Excellent

Virginia, Philadelphia, Pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Econo Lodge Richburg
We had a pleasant stay. The rooms were clean, check in was fast and the staff was courteous and friendly.
Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Econo Lodge - Richburg
Our only concern with our two rooms was both had a huge gap under the exterior door. There was easily a half to three quarter inch gap under the door that you could slide a book under without opening the door. Very strange, almost like there was a door sweep at one time but had been removed. Lot of cold air coming under the door in January. I went out in the parking lot and looked at 10 or so other doors and I could see right into the rooms, so it was consistent with each door. I mentioned it to hotel management just as an FYI; they offered to switch rooms but we said it was ok. Otherwise it was a nice, comfortable room for the price.
Response from Dina on Jan 24, 2015
We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for.
This hotel was clean and close to the interstate. However, there were very, very limited choices for food. Stop before you arrive at this exit to eat your dinner. I have two complaints about the hotel room. The pillows needed replaced a few years ago. The room had a very strong deodorizer smell. The staff was friendly, I felt safe, the rooms and bathrooms were clean but I had a hard time with the smell of the deodorizer.
Response from Dina on Jan 24, 2015
Thank you for taking time to fill out your review. We are taking action to help make our property better everyday with the help from our guest. With your comment we can help retrain our staff to help bring our hotel up to better standards. We hope that you will give our hotel another chance in the future. Please know that your comment goes a long way and changes are being made. Thanks again for your time and comment.

8/10 Good

Bill, Kent, Ohio

Liked: Cleanliness, staff & service, room comfort
Econo Lodge Richburg
Nice place for the money. Would stay there again when passing through. Great value.
Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

10/10 Excellent

Craig, Fern Park, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richburg Hotel
The stay was very comfortable, as well quit as expected.
Response from Dina on Jan 24, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Everything Was Good!!!
Great place to stay in everyway.
Response from Front Desk Manager on May 23, 2015
Thank you for that amazing review. We really appreciate it when our hard work pays off and we see that our guests enjoy their stay. We can't wait for you to come stay with us again next year.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Travelers Hotel Stop to Florida
We enjoyed our stay at the econo lodge in richburg, sc. We had a very friendly desk clerk with her southern accent check us in. We were very surprise to how clean the property. They had breakfast in the morning and a business center with free internet, This hotel is a now frills hotel but we got our money worth. We looked at other hotels in the area they were not cleaned and very pricey....
Response from Front Desk Manager on May 23, 2015
We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Michel, St calixte

Liked: Staff & service
Bon sejour pour 1 nuit
Bon sejour pour une nuit
Response from Dina on Jan 24, 2015
Merci pour cet examen incroyable . Nous apprécions quand notre travail acharné porte ses fruits et nous constatons que nos clients apprécient leur séjour . Nous ne pouvons pas attendre pour vous de venir séjourner avec nous l'année prochaine.