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Reviews of Super 8 by Wyndham Austin MN

2 out of 5
Super 8 by Wyndham Austin MN
1401 14th St Nw, Austin, MN

Reviews

6.0
Rating 10 - Excellent. 13 out of 136 reviews" "
Rating 8 - Good. 32 out of 136 reviews" "
Rating 6 - Okay. 45 out of 136 reviews" "
Rating 4 - Poor. 24 out of 136 reviews" "
Rating 2 - Terrible. 22 out of 136 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Shaun

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
The hotel is pet friendly and our room smelled like it too. Our room was reassigned to someone else during the night, so they walked in and realized it was occupied. Then our room key was deactivated.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Shaun, We are sorry to hear about your experience and appreciate you bringing this to our attention. We will look into the concerns raised during your stay to ensure a pleasant experience for all guests in the future. Please contact our management team for further assistance with this matter.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible very kind and accommodating!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Katie,Thank you for recognizing our exceptional team members, we pride ourselves on providing top-notch service to all our guests. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk man, very helpful and kind! He deserves a raise!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Katie,We appreciate your positive feedback regarding our front desk staff. Your kind words will be shared with the team as motivation. Thank you for taking the time to recognize excellent service during your stay.

6/10 Okay

alyssa

Travelled with family
Liked: Cleanliness, staff & service
Very small, breakfast area hardly existed but overall if you just need a place to lay your head this will do the trick
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello alyssa, Thank you for your feedback on our hotel. We appreciate your comment and take note of the size of our breakfast area. We understand that we may not have met your expectations in this regard but we take guest feedback seriously and use it to improve our services. We hope you had a comfortable stay otherwise and appreciate you choosing our hotel for your accommodation needs.

2/10 Terrible

maurice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello maurice, We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could please reach out to us directly to share any specific feedback you may have, as we always strive to improve our services for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a better stay.

4/10 Poor

Trista

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Trista, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to reach out to us directly with any specific feedback so that we can address and improve upon your concerns.

6/10 Okay

Penny

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was snowing while we were there and they kept the door locked all day, so you had to use your key every time. They never once shoveled the sidewalk. Not even once right outside the door.
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Penny, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable stay for all guests. We appreciate your feedback and will discuss your concerns with our management to ensure we improve our services.

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for. My back hurts after sleeping on the bed. It seemed a little dirty… not the greatest.
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Sarah, We apologize for any discomfort you experienced during your stay. Guest feedback is important to us and we appreciate your comments. We strive to provide a clean and comfortable environment for all our guests, and we will take your feedback into consideration for future improvements.

4/10 Poor

Ruben

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Ruben,We apologize for any inconveniences you may have experienced during your stay. We encourage you to reach out to us directly with any feedback you have so that we can address your concerns. We value our guests' satisfaction and would like the opportunity to make it right.

8/10 Good

Fred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price for the accommodations.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Fred,Thank you for choosing our hotel for your stay. We're delighted to hear that you found our accommodations to be reasonably priced. We strive to provide our guests with a comfortable and affordable experience. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Cassandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here they don’t accommodate for handicapped people and had tape literally holding their window shut nasty and charged me a days stay when I canceled because they couldn’t accommodate my handicap mother
Stayed 2 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Cassandra,Thank you for bringing this to our attention. We apologize for any inconvenience you and your mother experienced during your stay. We would appreciate if you could contact our management team directly to discuss your concerns further. They will be able to address the issue accordingly.

8/10 Good

Adam

Liked: Cleanliness, staff & service
Nice clean rooms, friendly and respectful staff, and cheaper than previous hotels I've stayed at in Austin MN.
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hi Adam,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

4/10 Poor

Casey

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
EVERYTHING is run down. Sheets have stains, bathroom is in need of a deep clean and the hvac was touchy.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 11, 2023
Hello Casey,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Randolph

Disliked: Cleanliness, staff & service, property conditions & facilities
Building was hot in hallway mold in bathroom and the bathroom fan didn’t work and the breakfast was so sad parking lot was hafe dirt
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Randolph, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

Donald

Liked: Cleanliness, staff & service
It was ok. Location was convenient.
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Donald,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our location. We hope to someday have another opportunity to host your stay.

8/10 Good

Darlyne

Stayed 1 night in Jun 2023
Response from Manager on Jul 12, 2023
Hello Darlyne,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We wanted to give this place a chance because the price was right. The employee was not friendly when I called ahead of our check in as well as during the check in process. When we got into the room, it smelled stale. We saw nail clippings, hair and other things that should have been cleaned up on the bathroom floor. Some of the towels and linens were stained. We opened up the mini fridge and were hit with a disgusting rancid smell. Needless to say, we would not consider this hotel again, even in an emergency.
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Elizabeth, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Amy

Stayed 1 night in May 2023
Response from Manager on Jun 12, 2023
Hello Amy, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Magdalena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 21, 2023
Hello Magdalena,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Mary Kaye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was beginning a new job. First challenge was they wouldn't take my Mastercard, so had to find somewhere to get cash to begin stay. No hot or even warm water in bathtub, but I was coming in very late, so didn't want to call anyone then, as I needed the sleep the most.
Stayed 2 nights in May 2023
Response from Manager on May 10, 2023
Hello Mary Kaye, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 21, 2023
Hello Samantha, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

RONALD

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was clean and easy access. Friendly service. The bathroom stool was clean but was much smaller than what we are used to. Thanks for the nice stay.
Stayed 1 night in Nov 2022
Response from Manager on Nov 14, 2022
Hello RONALD,Thank you for being a valued guest and for providing us the feedback regarding our service and access. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Cardell z

Stayed 4 nights in Sep 2022
Response from Manager on Jan 9, 2023
Hello Cardell z,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

Karen

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2022
Response from Manager on Sep 20, 2022
Hello Karen, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T WAIST YOUR MONEY / GO TO THE HOLIDAY INN$129
Front desk person tries to be friendly but you can't even make up what he trying to said, room has a smell no fridge bed had something 2 min in bed and had a rash on my arm move to another bed try to sleep next morning I ran out of this place I would never stay on a Super 8 again.
Rash on my arm after getting under the sheets of bed.
Stayed 1 night in Aug 2022
Response from Manager on Sep 20, 2022
Hello Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your better off camping
The facility was not kept up not clean, the old toilet roll was still on the holder. The air conditioning was out dated and left the room in a swampy humid feel. Was not clean but thankfully we didn’t find any bed bugs. You could tell this was a money grab and not about people’s comfort while staying at this hotel.
Stayed 1 night in Jul 2022
Response from Manager on Oct 6, 2022
Hello Robert, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Sofia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was rude and you have to call them for assistance. The motel needs to be modernized for the price. It has a smell and the furniture is outdated. Definitely needs a revamp.
Stayed 1 night in Jul 2022
Response from Manager on Sep 20, 2022
Hello Sofia, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 Poor

TYRONE ORLAND

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
I like the price- it’s affordable but you get what you paid for. Room is old. Bathroom is clean. Customer service not so much. My family with 2 kids arrived late- coming from Rushmore SD. We have a very long trip. I went in the front door - the door is closed. You have to dial “0”- hoping that the manager is at the back room. Manager answered after 3 tries. He was irritated that I woke him up. I told him we have reservations thru Expedia and asked me why am I not wearing a mask and why I don’t have reservations. I said I have one from Expedia.He made a talk to the hand sign( stop and don’t talk gesture). He explained to me- to make sure I give him the keycard at check out. There’s no elevator. 2 floors we took the stairs with the heavy bags. Maybe there’s an elevator but the manager didn’t bother to show us. He was irritated that I woke him up past 12 am. The next morning I gave him back the key card. But another customer on his way out told the manager he’s not going back there anymore- he was chased by the manager for a key card. Bad customer service. The facility needs some front desk staffing.
Stayed 1 night in Jun 2022
Response from Manager on Sep 20, 2022
Hello TYRONE ORLAND, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

4/10 Poor

Pete

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is dilapidated and the room had a foul smell with terrible carpet. The carpet in the room was black from how dirty it was and the bed creaked a lot. Everything is outdated and not well taken care of. I walked in and walked back out. I ended up staying elsewhere, but I didn’t request a refund. It was an awful room and creepy feeling.
Stayed 1 night in May 2022
Response from Manager on Sep 20, 2022
Hello Pete, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022
Response from Manager on Sep 20, 2022
Hello Raymond, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

6/10 Okay

Linda S.

Quite
Stayed 2 nights in Nov 2021

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was amazing and friendly. He even went above and beyond to call me when I lost my wallet after check out. We had a lovely stay. When in the area I would choose to stay here again.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2021

4/10 Poor

burton

Travelled with family
needed updating bad
Stayed 2 nights in Sep 2021

2/10 Terrible

Mary Tret

Disliked: Staff & service
Stayed 1 night in Sep 2021

8/10 Good

Russell

Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check-out, staff was friendly and helpful. The property was clean and in good condition.
Stayed 1 night in Aug 2021

6/10 Okay

Janet

Liked: Staff & service
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Not even a muffin for breakfast!
Stayed 1 night in Jul 2021

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness, staff & service
Clean, basic, good for sleeping.
Hotel is just a basic clean hotel. Clean but no frills. Just the basic necessities. The only thing that I would comment is that they say continental breakfast but there were about 4 packets of donuts and a small fridge with a hand full of fruit cups. I went across the street for breakfast instead.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
A/C was noisy, room had a smoke smell and the bedding had an unusual smell. Breakfast ended at 9am on a Sunday??? The bed was comfortable and the price was reasonable.
Stayed 1 night in Jul 2021

4/10 Poor

Corey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were hard and heat was up way too high, but it was a polar vortex outside so that might have been the reason.
Stayed 1 night in Feb 2021

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Not able to access room cause badge reader not working
Stayed 1 night in Oct 2020

6/10 Okay

Robert

Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
At least it had indoor plumbing & air conditioning
The room was pretty clean and the air conditioning worked...that's about the extent of the positives about our stay. We werent expecting much (it was $80 a night) but we were in town for a livestock show and pretty much just needed a place to shower and sleep for a few hours before heading back to the barn. The man running the place was rude. I get it, I don't want covid either, but he made it really uncomfortable to check in. Later he accused me of bringing a dog into my room because he saw the large crate I had in the bed of my truck. Next year when we go to that event we will be staying elsewhere.
Stayed 1 night in Jul 2020

8/10 Good

Todd

Travelled with family
Liked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019