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Overview of Hilton Garden Inn Rochester/University & Medical Center

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  • Suite, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Standard Room, 1 King Bed, Accessible, Bathtub

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Room, Accessible, Non Smoking (Roll-in Shower)

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Standard Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 1 King Bed, Non Smoking

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Standard Room, 2 Queen Beds, Accessible, Bathtub

    4.4/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Premium Room, 2 Queen Beds (Drinks & Snacks)

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Standard Room, 2 Queen Beds, Non Smoking

    4.8/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Standard Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

    4.7/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Premium Room, 1 King Bed (Drinks & Snacks)

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 1 King Bed

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
4.6
Wonderful
Rating 5 - Excellent. 258 out of 363 reviews
5 - Excellent 71%
Rating 4 - Good. 83 out of 363 reviews
4 - Good 23%
Rating 3 - Okay. 12 out of 363 reviews
3 - Okay 3%
Rating 2 - Poor. 6 out of 363 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 363 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for visiting the University of Rochester. We also drove to Fuego Coffee and I recommend that.
Stayed 1 night in Feb 2021

2/5 Poor

Business traveller
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, property conditions & facilities
I chose this hotel for its proximity to UR medical center; it’s very conveniently located. The look, condition and amenities are standard for a newer Hilton Garden Inn. What was disappointing was that there was no heat in my room (in the dead of Rochester winter) and the front desk staff were not helpful. They first sugggested the batteries had died in the control unit and instead they would just control it from their desk. I had to ask them to send someone to replace the batteries. After not hearing anything for an hour (at 8 pm), I asked for a room change. Not something they suggested. They accommodated that request and said they would have the new room heated. It was frigid when I got there and took two hours to get acceptably warm. In the morning, there wasn’t enough hot water for a bath for one person. Given that these basics of heat and hot water couldn’t be provided effectively, I wouldn’t return to or recommend this hotel and will be seeking a refund.
Stayed 1 night in Feb 2021

3/5 Okay

Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Sad face IconDisliked: Cleanliness
The hotel was nice but unfortunately on the first day I discovered mildly food in the refrigerator upon check-in. That was highly unsatisfactory to me ask they have stickers on the door indicating the cleanliness of the room. Outside of that. I enjoyed my stay there.
Stayed 2 nights in Feb 2021

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was very nice and accommodating
Stayed 1 night in Jan 2021

4/5 Good

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
UV ports didn’t work Toilet ran Restaurant just opened from Covid restrictions and very disorganized
Stayed 2 nights in Jan 2021

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