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Reviews of Hampton Inn Rochester Irondequoit

2.5 out of 5
Hampton Inn Rochester Irondequoit
1323 E Ridge Rd, Rochester, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 447 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The complimentary breakfast was terrible
Stayed 2 nights in Apr 2024

10/10 Excellent

gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ossie on Apr 18, 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

4/10 Poor

Maria, Uniondale

Disliked: Cleanliness, property conditions & facilities
The pillows stank, one of the beds was not clean.
Stayed 2 nights in Apr 2024
Response from Ossie on Apr 18, 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

8/10 Good

Steven, Hillsborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Staff we're friendly and helpful. Just an incidental comment, the digital key in the Hilton honors phone app only worked 3 out of the 20 times I tried it.
Stayed 2 nights in Apr 2024
Response from Ossie on Apr 18, 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

8/10 Good

Elisabeth, Woodridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was lovely and the rooms were nice. There was no shampoo in the bottle and the tub drained slowly. Otherwise we enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Ossie on Apr 18, 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 Excellent

Kateryna

Liked: Cleanliness, staff & service, property conditions & facilities
It’s been nice. Clean and friendly.
Stayed 2 nights in Apr 2024
Response from Ossie on Apr 18, 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 Excellent

Stacy, Webster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very personable and helpful! Nice and comfortable room. Plenty of parking.
Stayed 1 night in Mar 2024
Response from Ossie on Apr 18, 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 Excellent

Luis, Winter Haven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean room, excellent breakfast staff was friendly. Lunch at Rubino’s across the street was amazing !
Stayed 4 nights in Feb 2024
Response from Ossie on Apr 18, 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

6/10 Okay

Kristina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I visit the area often and I do like this property, however, this past trip left me feeling “meh”. I had called the front desk in plenty time to advise that we would be a late check-in as our flight was delayed. Coming from the West coast-our journey was long to say the least. We arrived at the hotel around 12:30 am and had to wait literally more than 20 minutes to be let in the lobby! I understand the night shift needing the occasional break, but to be left waiting in the foyer without even a response on the intercom was disappointing. Once at reception, I was greeted with attitude as if I had interrupted or inconvenienced the clerk. Hoping for a better experience on the next one…
Stayed 3 nights in Feb 2024
Response from Ossie on Apr 18, 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

2/10 Terrible

cindy

Stayed 1 night in Feb 2024
Response from Ossie on Apr 18, 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

4/10 Poor

Laurel, Ithaca

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is dirty and rundown. Shower curtain fell on me while in the shower. Dark out curtain fell off. Bathroom was not clean. Rug near desk was soaking wet with some dark nasty stuff. The front desk staff did not know how to check us in, took 20 minutes. Wondering why Expedia would recommend this dump.
Stayed 2 nights in Jan 2024

4/10 Poor

Katie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I entered with a service dog, vested, leashed, and labeled. I was charged an incidental fee upfront and was told by an employee that I was not allowed to enter the breakfast area where there was food. When I explained this was a service dog, I was still told it didn't matter and was not allowed to get food. Both of these are violations of federal law, through the ADA. "People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animal". "Establishments that sell or prepare food must generally allow service animals in public areas even if state or local health codes prohibit animals on the premises". -ADA.gov
Stayed 1 night in Jan 2024

4/10 Poor

Thomas

Disliked: Staff & service
Light over bathroom mirror was told it would be replaced and wasn’t. Asked for clean towels and none were available.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Need better lighting in room
The bed was lumpy and uncomfortable. The room was dark. It only had 2 bedside lamps and a very white desk lamp. The coolness of the light coming out of the desk lamp was too offensive to leave on for any long period of time. Even with it on I needed a flashlight to find things in my bag.
Stayed 1 night in Jan 2024

6/10 Okay

Denise

Liked: Staff & service
Our room was very quiet no street noise. The shower sliding door was falling apart and one of the table lamps was functional but broken part with wiring exposed.
Stayed 1 night in Dec 2023

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Hospital
Very convenient to Rochester General Hospital - less than a mile away. The check in process was easy - just disappointed I couldn't get a discount while I was there for my dad's heart surgery. Also, didn't like that I had to pay more than what I was told via the app. The girl said "incidental" charges are added in. That was not expected & I was very annoyed.
Stayed 1 night in Dec 2023

6/10 Okay

edward

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
just an okay saty
After 4 rooms I was able to settle into my room for the stay. from door that wouldn't open easily or lock, to the next room that had no lock in place. The next room (third) the heater fan was clanging and loud. The GM was very helpful and professional in his actions. Offered NO discount or offset. The food was great and excellent variety. The entire staff was great and pros.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Eh.
Shower missing door, weird incident at check in about the room charge. Found out i was double charged.
Stayed 1 night in Dec 2023

10/10 Excellent

Ivan

Liked: Cleanliness
Stayed 3 nights in Nov 2023

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Mary

Travelled with family
Stayed 2 nights in Nov 2023

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property, good staff
This property is solid. Staff was very friendly. The only negatives were check in took way too long (but the staff member was very professional and friendly), and the pool temperature was a little cooler that I would have liked Other than that the place was clean and comfortable. The location is excellent.
Stayed 1 night in Nov 2023
Response from Best Wishes, The Hampton Inn on Nov 19, 2023
We appreciate and thank you for your feedback. I am happy to hear our staff was courteous and kind during your stay with us! We do apologize for the long check-in experience. If there is anything we can do for you, please don't hesitate to reach out.

4/10 Poor

Verified traveller

Liked: Cleanliness
Did not get the room I booked!
Front desk sent us to my handicapped king-bed room, but the bed was stripped and not made up. Rather than make up the room we wanted, which had a roll-in shower, we were sent to a room with a tub and two queen beds. And to top it off, there was a cockroach crawling around the sink. Very disappointing.
Stayed 1 night in Nov 2023
Response from Bri Medina, Front Office Supervisor on Nov 19, 2023
Thank you for reaching out regarding your stay. We are sorry to hear that your experience was not great. If there is anything we can do for you, please reach out to us directly. We would love the opportunity to amend this experience for you.

6/10 Okay

Cody

Disliked: Property conditions & facilities
Room was stained on carpet and drapes
Stayed 1 night in Nov 2023
Response from Bri Medina, Front Office Supervisor on Nov 11, 2023
Thank you for your feedback. I do apologize for the stains that you encountered. I can assure you that they are cleaned, and we will be looking to replace them in the near future! If there is anything we can do to help better your experience, please let us know!

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bri Medina, Front Office Supervisor on Nov 4, 2023
I am happy to hear that your stay was enjoyable! Please reach out to us directly if there is anything we could've done to make your stay better. We hope to see you again soon!

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service
Strong pet odor in the room
Stayed 1 night in Oct 2023
Response from Bri Medina, Front Office Supervisor on Nov 4, 2023
I am sorry you had to deal with a foul odour during your stay with us. That is not the standards we hold ourselves to and we will be touching base on room ventilation with our staff. Thank you for bringing this to our attention, unfortunately we are a pet friendly hotel, so these kinds of smells stick around often. However, we will improve our efforts to ensure all rooms smell fresh and clean prior to your arrival. We are sincerely sorry about this, but we hope to have the opportunity to see you again in the future.

4/10 Poor

Alexis

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was being renovated, which I was not made aware of before my stay (and should have been! I would have stayed elsewhere if I had known). Therefore, the one day I decided to sleep in, someone banged on my door and started to immediately barge in, without my having time to answer the door and make sure I was dressed. Luckily I had the bolt on the door. Additionally, the fire alarm kept going off early in the morning in the hallways. The food in the complementary breakfast was awful. The fruot was clearly rotten, and much of the other food was either undercooked or burnt. I wish I had stayed elsewhere
Stayed 2 nights in Oct 2023
Response from Hampton Inn Irondequoit Management Team on Oct 29, 2023
We completely understand how you feel. Unfortunately, the renovation was a last-minute thing that was set up, so we do apologize for the inconvenience it caused. We did address the company about the room incidents, and they are now finished renovating. Overall, we can understand where your frustrations come from. We apologize for any issues that occurred with breakfast and will be sure to look into the problem. We appreciate your feedback and patience. We do hold ourselves and our team to a higher standard than this and hope you will allow us the opportunity to do so the next time you are in town.

2/10 Terrible

Joshua

Stayed 1 night in Oct 2023
Response from Bri Medina, Front Office Supervisor on Oct 25, 2023
Hi Joshua, I am sorry that your stay with us was anything less than pleasant. If there is anything we can do for you, please do not hesitate to reach out so we can discuss your experience further. I hope you will allow us the opportunity to restore your faith in our service. We hope to see you again soon.

10/10 Excellent

Shaleea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Response from Bri Medina, Front Office Supervisor on Oct 25, 2023
I'm ecstatic to see that our staff was able to accommodate you during your stay with us. We strive to provide only the best experiences for our valued guests and will do whatever it takes to accommodate your needs. We hope to see you again soon!

8/10 Good

Predrag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bri Medina, Front Office Supervisor on Oct 16, 2023
It's great to know your time with us was enjoyable. We look forward to welcoming you back! Best of luck.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hampton Inn on Oct 12, 2023
Good morning, Melissa' I really appreciate your wonderful response/review, it is a pleasure to serve you during your stay, hope to see you soon in the near future.Ossie,

6/10 Okay

Kelley

Property was ok. Check in took almost an hour. They were overbooked and took a while to locate a room. Since I didn’t book directly from Hilton we were not a priority.
Stayed 1 night in Oct 2023
Response from Hampton Inn Irondequoit Management Team on Oct 11, 2023
We are so sorry to hear you feel this way! We try our best to prioritize all of our guests, unfortunately, I know some things may slip through the cracks. I want to reach out and apologize sincerely for the inconvenience of the wait time and the feeling of which you were not a priority! That is unacceptable. I will be sure to pass this information along to our team. Thank you for sharing your experience with us. Your insights allow us to find new ways to improve our service and strive to meet our standards of providing memorable experiences. We wish you the best and hope to see you soon.

8/10 Good

Arthur

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
parking was a problem with repaving going on. delayed check-in, made us late for family dinner
Stayed 2 nights in Oct 2023
Response from Bri Medina on Oct 8, 2023
I'm sorry to hear the re-pavement process caused such a disturbance for you! I am happy to share we have finally completed the process and there should be no further disturbances. I appreciate your time and patience. I also hope you'll consider giving us another shot next time you are in town!

2/10 Terrible

Elizabeth

Stayed 1 night in Oct 2023
Response from Bri Medina, Front Office Supervisor on Oct 25, 2023
We are sorry to hear you didn't enjoy your time during your stay with us! If there is anything you would like to discuss, please reach out to us directly at our main hotel line. We would appreciate hearing more feedback from you.

8/10 Good

Jaime

Liked: Staff & service, property conditions & facilities
Security issues
Stayed 1 night in Sep 2023
Response from Bri Medina on Oct 8, 2023
Hello! I am sorry to hear you feel this way. We take our guests safety very seriously here. We ensure doors are locked after hours and only key card access is permitted. Additionally, we utilize our staff and cameras for surveillance available 24hrs. We do not allow outside guests inside hotel rooms. We do everything we can to ensure our guests are safe and secure. Please reach out to us directly if there is anything in particular, you'd like to discuss.

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, quiet and well kept. Staff were friendly.
Stayed 2 nights in Sep 2023
Response from Bri Medina, Front Office Supervisor on Oct 14, 2023
That's fantastic to hear! I'm so gald that you've enjoyed your stay with us. We look forward to welcoming you back in the future :)

8/10 Good

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. I had very limited interaction with staff but what I did have was pleasant. My only issue was that the mini fridge in my room was SO loud when it kicked on. It woke me up each time. There was also a guest who was knocking extremely loud and continuously on a door in the hall a 1:30 in the morning so that wasn't pleasant but the hotel itself was nice for a quick stop over, over nigh stay.
Stayed 1 night in Sep 2023
Response from Bri Medina, Front Office Supervisor on Oct 14, 2023
Thank you for your feedback! We really appreciate it as your comments help us while we continuously look for ways to improve our service. Please report all of these instances to our Front Desk team and we will happily try to find a solution that works best for you. We hope to see you again soon! Best Wishes.

10/10 Excellent

Dianna

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, ample parking. The real star was Rashad the night clerk who helped replace something in our room ASAP. Friendly and personable, he was a pleasure. (And go have dinner at the Italian place next door! You won’t be disappointed!)
Stayed 1 night in Sep 2023
Response from Bri Medina, Front Office Supervisor on Oct 16, 2023
That's fantastic to hear! I'm happy to hear that Rashaud was able to accommodate your needs and make your stay better. He's a star employee. Also - the Italian place is pretty great! Hope to see you again soon.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bri Medina, Front Office Supervisor on Oct 16, 2023
We're so glad you enjoyed your stay with us! We look forward to seeing you again in the near future.

4/10 Poor

Kristen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The bathroom was dark with no working ceiling light or vent fan. The bedding was old and I was concerned about its cleanliness. The coffee and breakfast was of no use to us due to poor quality and taste. We always choose Hampton Inns and these problems haven’t happened at other locations we’ve tried.
Stayed 3 nights in Aug 2023
Response from Bri Medina, Front Office Supervisor on Oct 16, 2023
I'm sorry to hear your stay with us was anything less than perfect. We truly appreciate your feedback and hope to have the opportunity to regain your trust in our hotel. We are currently working on renovations and updates to the property. We hope to see you again in the future when these updates are complete. Please reach out to us directly if you would like to discuss anything further.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Bri Medina, Front Office Supervisor on Oct 16, 2023
It's great to know you had a great stay with us. We hope to see you again soon. Best Wishes

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly , helpful staff and the restaurant across the street.
Stayed 1 night in Aug 2023

4/10 Poor

Brooke

Stayed 1 night in Aug 2023

8/10 Good

Frank

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
OK
They didn't have enough luggage carts or didn't monitor those who left them in their rooms. Also, trash from the rooms was left in the hallway overnight
Stayed 3 nights in Aug 2023

4/10 Poor

John, lebanon

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Every time I went to or called front desk nobody there. Breakfast was very limited and some areas not clean (waffle marker) I had to clean. Bathroom in lobby had no paper towels or hand dryer. Overall wasn't terrible but definitely the worst Hampton I have every stayed in.
Stayed 1 night in Aug 2023

10/10 Excellent

Isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 1 night in Aug 2023

2/10 Terrible

Shihao

Stayed 8 nights in Jul 2023

4/10 Poor

Marcia

Stayed 1 night in Jul 2023

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Francisco

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
AC was broken and they had to move me to a different room
Stayed 1 night in Jul 2023