Lobby sitting area

Reviews of AmericInn by Wyndham Austin

2.5 out of 5
AmericInn by Wyndham Austin
1700 8th St NW, Austin, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 253 out of 489 reviews" "
Rating 8 - Good. 178 out of 489 reviews" "
Rating 6 - Okay. 39 out of 489 reviews" "
Rating 4 - Poor. 15 out of 489 reviews" "
Rating 2 - Terrible. 4 out of 489 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place nice staff has a pool and a hot tub
Stayed 2 nights in Mar 2024
Response from Bobby on Mar 22, 2024
Thank you Ahmad.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing pool and complimentary breakfast, very clean, and excellent customer service!
Stayed 1 night in Mar 2024
Response from Bobby on Mar 17, 2024
Thank you.

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Feb 2024
Response from Bobby on Feb 29, 2024
Thank you.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and courteous staff.
Stayed 1 night in Feb 2024
Response from Bobby on Feb 19, 2024
Thank you

10/10 Excellent

RUTH, Stone Lake

Stayed 1 night in Feb 2024
Response from Bobby on Feb 19, 2024
Thank you

10/10 Excellent

David Wiseman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bobby on Feb 13, 2024
Thank you

10/10 Excellent

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. The new family owned staff is very friendly and the rooms were very clean! My kids enjoyed the pool. It was the perfect staycation. I highly recommend.
Stayed 1 night in Feb 2024
Response from Bobby on Feb 7, 2024
Thank you.

10/10 Excellent

Beth

Stayed 1 night in Jan 2024
Response from Bobby on Mar 21, 2024
Thank you

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Good ownership. Very friendly. And love that they keep the photo with my grandfather hanging in the lobby. Nice place.
Stayed 1 night in Dec 2023
Response from Bobby on Jan 25, 2024
Thank you Gene.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bobby on Jan 10, 2024
Thank you

2/10 Terrible

Elaine, Elkhorn

I unexpectedly developed a touch of stomach flu and was not able to drive while throwing up so I didn't make it to the motel at all. 😢
Stayed 1 night in Dec 2023
Response from Bobby on Jan 1, 2024
I hope you feeling better and see you in future.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The room, the staff and hotel were excellent.
Stayed 3 nights in Dec 2023
Response from Bobby on Jan 1, 2024
Thank you

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. ALL staff friendly and accommodating. Room’s lovely. Pool warm and hot tub perfect. Excellent complimentary breakfast in am.
Stayed 3 nights in Dec 2023
Response from Bobby on Dec 26, 2023
Thank you

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 1 night in Dec 2023
Response from Bobby on Dec 26, 2023
Thank you

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged more than twice the advertised amount. It showed 71.00 with my membership and I was billed 148.00. WHY AND ONCE I WAS CHECKED IN IT WAS TO LATE. CARD WAS BILLED AND OF COURSE YOU CAN'T GET AHOLD OF ANYONE BY PHONE. WHEN I DID IT WAS NEW YORK. BEEN A MEMBER MANY YEARS AND IF THIS IS WHAT IT IS NOW MAYBE I SHOULD CANCEL
Stayed 1 night in Dec 2023
Response from Bobby on Jan 1, 2024
Sorry to hear your issue but I would say reserve through Wyndham in future.

8/10 Good

Gale

Travelled with partner
Clean
Stayed 1 night in Dec 2023
Response from Bobby on Dec 24, 2023
Thank you

4/10 Poor

Laura

Liked: Amenities
Series of unfortunate circumstances. Dirty- appearing. One deep clean would probably take care of this. Fix keycard system or be forgiving. Checking in at night two trips to car turned into four and the same happened the following morning at checkout because it was after 11. I requested and was approved for a later checkout. I was recouping from surgery. So it made an impression on me. Little personability or effort to interact with maybe the odd guest? Not my favorite.
Stayed 1 night in Dec 2023
Response from Bobby on Dec 22, 2023
We are sorry to hear about you faced the issue. We definitely work on this.

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bobby on Dec 22, 2023
Thank you

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Bobby on Dec 14, 2023
Thank you

10/10 Excellent

karena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful. Cute, quiet and clean.
Stayed 2 nights in Dec 2023
Response from Bobby on Dec 12, 2023
Thank you

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pete trip
Stayed 1 night in Dec 2023
Response from Bobby on Dec 12, 2023
Thank you

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were perfect (not the overinflated ones). The breakfast was minimal.
Stayed 1 night in Dec 2023
Response from Bobby on Dec 12, 2023
Thank you

8/10 Good

christi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Bobby on Dec 12, 2023
Thank you

8/10 Good

Amy

Stayed 1 night in Dec 2023
Response from Bobby on Dec 24, 2023
Thank you

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel extensively for business and stay at a wide range of hotels throughout the US. Many of the hotels are 4 or 5 star hotels. This AmericInn in Austin, MN competes with these hotels in a number of areas: Great Staff; Cleanliness; Free Breakfast with a good variety of options; 24 hour coffee stand; swimming pool. This AmericInn will be my new go to hotel when traveling to Austin, MN.
Stayed 5 nights in Nov 2023
Response from Bobby on Nov 28, 2023
Thank you so much. See you again.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
It was fine, pretty much what I expected.
Stayed 1 night in Nov 2023
Response from Bobby on Nov 20, 2023
Thank you

6/10 Okay

Traci

Disliked: Staff & service
The man working had his family there. Was unable to sit in the lobby as they were sitting on the chairs and couch. Also had to be careful of a remote controlled vehicle that a small child (maybe 3-4 years) was driving all over.
Stayed 1 night in Nov 2023
Response from Bobby on Nov 6, 2023
we are sorry to hear about your concern. I will let employees know to be careful when you are at property with family members.

10/10 Excellent

Aixa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating.
Stayed 3 nights in Oct 2023
Response from Bobby on Nov 3, 2023
Thank you

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was excellent
Stayed 2 nights in Oct 2023
Response from Bobby on Nov 3, 2023
Thank you

10/10 Excellent

Kurt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean, well maintained, the staff was friendly and helpful. The rates are good and breakfast was a nice touch. Definitely a place i would go back to.
Stayed 2 nights in Oct 2023
Response from Bobby on Oct 25, 2023
Thank you

4/10 Poor

Kelby

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
there was moldy shower curtain and they also gave me stained towels for $135 a night i expected a little better
Stayed 1 night in Oct 2023
Response from Bobby on Oct 16, 2023
We are sorry to hear about stain and stuff. We will work on this and you wont get this issue again.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your help.
Stayed 2 nights in Oct 2023
Response from Bobby on Oct 15, 2023
No problem

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bobby on Oct 1, 2023
Thank you

8/10 Good

christi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Bobby on Oct 1, 2023
Thank you

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bobby on Oct 1, 2023
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bobby on Oct 1, 2023
Thank you

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bobby on Oct 1, 2023
Thank you

10/10 Excellent

Amanda

Stayed 2 nights in Sep 2023
Response from Bobby on Oct 15, 2023
Thank you

8/10 Good

John

Stayed 1 night in Sep 2023
Response from Bobby on Oct 3, 2023
Thank you

8/10 Good

Cheryl

Stayed 2 nights in Sep 2023
Response from Bobby on Oct 1, 2023
Thank you

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Bobby on Sep 9, 2023
Thank you

8/10 Good

Gale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Bobby on Sep 9, 2023
Thank you

10/10 Excellent

Mike, Port Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the “deep clean” of bathroom. Suite was very comfortable and clean. Check in staff very friendly. Check out staff very accommodating. Very pleased with stay. Will search out Americinn next trip.
Stayed 1 night in Sep 2023
Response from Bobby on Sep 9, 2023
Thank you

6/10 Okay

Lori

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pillows...
We have stayed here a few times and have always been happy overall with our stay. However. This time the pillows were awful- all were lumpy and just not good. They really need to be updated to new pillows for people to enjoy. Brk was delicious both mornings! Friendly staff!
Stayed 1 night in Aug 2023
Response from Bobby on Sep 2, 2023
Hi,We are sorry to hear about pillow. I would get new pillow and change it.Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ally at the front desk was very pleasant.
Stayed 1 night in Aug 2023
Response from Bobby on Sep 2, 2023
Thank you

10/10 Excellent

Ann, Marshfield

Stayed 1 night in Aug 2023
Response from Bobby on Oct 1, 2023
Thank you

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for the I 90 pull off for the night. Rooms are nice and clean and there are numerous restaurants close by.
Stayed 1 night in Aug 2023
Response from Bobby on Sep 2, 2023
Thank you

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and a very good breakfast!
Stayed 2 nights in Aug 2023
Response from Bobby on Sep 2, 2023
Thank you

10/10 Excellent

John

Travelled with partner
Liked: Amenities, property conditions & facilities
It was very clean and newer. The staff was very pleasant and friendly! The breakfast was great!
Stayed 1 night in Jul 2023
Response from Bobby on Sep 2, 2023
Thank you

10/10 Excellent

Simcha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Bobby on Sep 2, 2023
Thank you