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Reviews of Westgate Tunica Resort

3.5 out of 5
Westgate Tunica Resort
1724 Casino Center Dr., Robinsonville, MS

Reviews

6.8
Rating 10 - Excellent. 37 out of 140 reviews" "
Rating 8 - Good. 31 out of 140 reviews" "
Rating 6 - Okay. 35 out of 140 reviews" "
Rating 4 - Poor. 18 out of 140 reviews" "
Rating 2 - Terrible. 19 out of 140 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Deandrea, Chicago il

Liked: Staff & service, room comfort
Great resort
I love the Westgate Tunica Resort this is my second time staying down there I have family in the surrounding area so it makes it easy for me to see everyone plus the casinos near by and Downtown Memphis is only 20 minutes away but even with that being said they need to do a little updating I had a deluxe Villa Suite with enclosed patio the outside patio door could just be pulled open with the slightest grip also my patio door blinds was missing a whole blind and they really need to update the pull-out sofas the cushions are very uncomfortable other than that I highly recommend this resort to others.
Stayed 3 nights in Dec 2017
Response from Westgate customercare on Dec 19, 2017
Thank you for taking the time to post a review of your recent stay. We are delighted to hear that your enjoyed our locations close to all of the areas entertainment. We are working hard to bring improvements and upgrades to our location. Hopefully we will have the pleasure of welcoming you back the next time you are in town. Ray

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Great get away! Some lights out on the Balcony Quiet!
Stayed 1 night in Nov 2017
Response from GuestRelations on Nov 22, 2017
Billy, thank you for your review. We are delighted to hear that you had a great stay with us. We invite you back, and we hope to see you again soon. Sam

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017
Response from GuestRelations on Nov 5, 2017
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Ray

4/10 Poor

Bryan, Tunaca,MS

Disliked: Property conditions & facilities, room comfort
The T.V. was fuzzy,the jets in the tub did not work,the living room furniture was not comfortable
Stayed 3 nights in Oct 2017
Response from Westgate Customercare on Oct 22, 2017
Thank you for your review. Although we are sadden to know that your stay didn't meet expectations, we do appreciate knowing where we have failed to deliver the best service possible. Reviews such as your allow us to take corrective measures for future guest stays and we remain hopeful that you will give us another opportunity should you require accommodations in Orlando in the future. Ray

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all the casinos, without all the noise and smoke
Stayed 2 nights in Sep 2017
Response from Westgate_CustomerCare on Oct 5, 2017
Thank you so much for your review. We are delighted to hear that you enjoyed our resort's location, as well as your stay overall. We invite you back, and we hope to see you again soon! Sam

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from GuestRelations on Sep 29, 2017
Thank you for rating the Westgate Tunica Resort. We are glad you enjoyed your time with us and we invite you to visit again soon! Anja

10/10 Excellent

Randell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from GuestRelations on Sep 27, 2017
Thank you so much for the five-star review of Westgate Tunica Resort. We are delighted to see that you enjoyed your stay, and we hope to see you again soon! Sam

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were excellent and very large. It had a very homey feel. I enjoyed having a large couch to lounge on while i was watching TV. It was furnished with every appliance needed including a washer and dryer. I got this room through expedia for a reduced rate. It was well worth it and i would've been fine paying more. The staff was excellent and very helpful. I would've given 5 stars if the rooms were more secure. They had the old school dead bolts without the inside chain. Logistically, this place is solid. It is very close to all of the good casinos. I would absolutely stay here again.
Stayed 1 night in Sep 2017
Response from Westgate Resorts on Sep 14, 2017
We thank you for visiting the Westgate Tunica Resort, as well as for taking the time to share your experience in this review. It is very much appreciated and at the same time very helpful for future guests. We are glad you enjoyed your time with us and we invite you to visit again soon! Anja

10/10 Excellent

Teneshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Everything was awesome! I would definitely come again & would recommend others.
Stayed 1 night in Sep 2017
Response from GuestRelations on Sep 14, 2017
Thank you so very much for your kind words and recommendation. As with any business like ours, the greatest advertising we can have is word of mouth from a happy guest. We are thrilled you enjoyed your stay with us and hope to see you again the next time you are in the area! Anja

4/10 Poor

Tim, St Louis

Disliked: Cleanliness, property conditions & facilities
Noisy and dirty place.
The gym is a joke, as the equipment is outdated (pre 1980's). The carpet in the room was dirty and you can hear the neighbor's TV and other partying through the thin walls.
Stayed 2 nights in Sep 2017
Response from Westgate Resorts on Sep 14, 2017
Thank you for your feedback. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations. Anja

2/10 Terrible

Eck, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We did not stay.
Hotel was not able to provide a suitable room but did provide full refund through Expedia.
Response from westgate customer care on Nov 2, 2016
Thank you for sharing your review with us. We regret to hear that you were less than pleased with your recent vacation experience with us. We certainly strive to provide our guests with an exceptional experience and we are saddened to read were not able to enjoy your vacation. Your comments will certainly be shared with our resort management team as we are always welcome to feedback by our guests. We hope to exceed your expectations in the future.

2/10 Terrible

Janice, Tunica Mississippi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Stay Ever!!!!
Oh my gosh! Huge armadillos in parking lot had me afraid after having trouble finding resort due to poor lighting on signage. The appliances were very out dated & refrigerator's ice maker was making a loud noise keeping me up all night,carpet was disgusting and mattresses should be burned. All figures in room were extremely dusty and a foul moldy smell. We had problems getting clean towels. The evening of the second day there were no staff on the permises.It's 2016 why wall paper in bathroom people??...I have stayed with Westgate in the pass and I was very disappointed and should be given a REFUND!!!!
Response from Westgate customercare on Oct 9, 2016
Thank you for your review. Although we are sadden to know that your stay didn't meet expectations, we do appreciate knowing where we have failed to deliver the best service possible. We are disappointed to hear that you experienced some housekeeping deficiencies while you were here. Please be assured that I will share your comments with the appropriate department managers. The challenges you have described are being reviewed by our Management Team, as they share a common interest to ensure that these issues are corrected. We remain hopeful you will give us a second chance to serve you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on Sep 18, 2016
Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon. Ray

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel will come again but need flat screen tv there
Response from Westgate customercare on Sep 7, 2016
Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority. We hope to surpass your expectations again during your next visit!

6/10 Okay

pam Cockrell , Tuscaloosa al

Liked: Cleanliness
Disliked: Room comfort
It didn't have an iron, no hair dryer. ...old out
Not good....I wasn't happy with my room...If I had not paid in advance. ..I would have left...
Response from Westgate customercare on Sep 10, 2016
Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the Resort. We do hope that you were able to address your concerns with the front desk. We hope you come back and visit us soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good value but area seemed a little sketchy
Affordable but surroundings somewhat shabby Room was clean & spacious
Response from General Manager on Sep 7, 2016
Thank you for sharing your experience with us. We are working hard to bring new and exciting updates to our location. We hope you come back and visit us soon!

4/10 Poor

harvey, tupelo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
very bad loud partying all night i didnt get very much sleep
Response from General Manager on Aug 28, 2016
Thank you for taking the time to write a review on your stay with us. We appreciate both positive and negative comments as it helps us to improve where needed. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations.

6/10 Okay

Verified traveller

Disliked: Staff & service
it was just ok
Hot water was turned way down. We discovered this after hours and had to take luke warm showers. It was repaired the next day early am. Overall a good experience. Place is ok.
Response from Westgate customercare on Aug 28, 2016
Thank you for sharing your experience with us. We are glad to hear that you enjoyed yourself and our location close to the Casinos. We are working hard to bring updates to our location. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!

4/10 Poor

Jackie, Los Angeles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated resort that needs major upgrades.
The water never got hot only warm. There were 0 knives in the kitchen, no coffee, the phone was never answered when calling the front desk. Anytime I needed anything I had to walk to the front desk.
Response from westgate customer care on Aug 16, 2016
Thank you for your review. We are saddened by the comments that you have shared with us. We do hope that you were able to share these concerns with our resort staff for further assistance. We certainly welcome you back again in the future. Luna

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Close to the concert hall.
My family had stayed at the Westgate in Gatlinburg, TN in June. Our experience there was incredible. When we arrived at the Westgate Tunica, we immediately spotted yellow caution tape on a set of stairs at a villa. The lobby was nice and clean, but there were no signs pointing us to the check-in area that was located around the corner and out of view. Our villa was clean except for the earring on the bathroom floor beside the vanity and hair on the back of the toilet. One of the villas adjacent to ours even had a window air conditioning unit. It seemed like the facility hadn't been maintained well.
Response from Westgate customercare on Jul 31, 2016
Thank you for taking the time to post a review of your recent stay. We are glad to hear that you had a great time at our resort. We are disappointed to hear of the house keeping concerns you addressed we have taken note to address with our housekeeping team. We are working hard to bring updates to our location. We hope you’ll consider staying with us again the next time you’re in the area so we may better demonstrate our commitment to your satisfaction. Vic

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The A/C barely worked and it was 100 degrees outside. There was only one small window unit that looked like it was about to fall out of the window and the filter looked like it hadn't been cleaned in a couple of years.
Response from GuestRelations on Jul 25, 2016
Thank you for posting a review of you recent stay. We aim to provide the best possible service and experience and it is always great to know from our guests on how we are doing. We wish we knew you were having trouble with your AC unit. Had we known we would have taken care of the issue immediately? We want you to know that the comments we receive from our guests are taken very seriously. I have shared this feedback with the proper departments. We hope that if your travels bring you back to our area, you’ll give us another opportunity to serve you and make it right. Vic

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
The office closes at8!!!!!!!
Which means if you need anything after eight pm you will be met with silence. Also the three raccoons outside of our door were a bit much
Ready for battle!!!!
Response from westgate customer care on Jul 10, 2016
Thank you for sharing your comments with us. When checking in late, our security staff will be present to check our guests in. We do apologize for any inconveniences that you may have endured upon staying at our resort. We hope to exceed your expectations in the future. Luna

8/10 Good

Tanya M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from GuestRelations on Jul 10, 2016
Thank you for your four star review. We are glad to know that you enjoyed your vacation with us. We hope to see you again soon. Luna

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
We killed 35 mosquitos in our room, and those were just the ones we saw when we first got there. Finally gave up the fight. Couldn't go on the porch because it was infested with mosquitos. There was dust all over the room. Under the bed we found a pair of shoes, a toy, and tons of dust. The from door was rigged up so it would lock. There was a huge pile of dirt by the front door. This was the DELUXE villa by the way. We weren't able to check in even 30 min early bc it was "still being cleaned." Couldn't tell it had been cleaned at all. Room size was nice, but would not stay again.
Response from GuestRelations on Jul 3, 2016
Thank you for your feedback. We are sorry that you experienced these issues with cleanliness of your room. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. Cleanliness is a priority, and this was not done to our standard. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations. Ray

6/10 Okay

Martha

Liked: Cleanliness
The room is old and not like the picture online. The sofa bed is worn and needs to be replaced. New TV's are needed. The workout room was just okay and the pool was not open during the reported time. The carpet also needs to be replaced. It is a nice roomy place but it needs some attention as far as updates to furniture and window treatments. The staff was willing to work with you.
Thank you for taking the time to write a review. We are saddened to hear that there were a few things wrong with your villa when you checked in. We are working hard to bring updates to our location to improve the level of comfort for all of our guests to enjoy. We truly hope you will give us a future opportunity to serve you. RaY

6/10 Okay

Craig, DMV

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Give a little, take a little.
The rooms were nice, and well priced, we were 30+ minutes out of Memphis, sort of country. The toilet in one room rocked and leaked, we never got that fixed, and there was no wifi. So -- great price, nice ambiance, kind of run down rooms.
Thank you for taking the time to write a review of your stay. We regret that our accommodations did not exceed your expectations, however. Please know that your feedback on our service is very important to us. We hope you'll again us again soon. Ray

8/10 Good

Tasha Higginbottom, hard to find being at the curb. the sign is not out in the open to see the name of the hotel. it need to be bigger n seen.

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable
it was nice but the room I had with the patio didn't have an up to date TV in it. all rooms now should have flat screen not old TVs.
Response from GuestRelations on Jul 23, 2016
Thank you for posting a review of your recent stay. We are delighted to hear you had a wonderful time. We are working hard to make improvements to our location. We hope you are able to revisit us to see what new and exciting changes we have made. Ray

4/10 Poor

Rae, Mississippi

Disliked: Property conditions & facilities, room comfort
Girls weekend away.
At check in we received a traditional key for our room which I thought was odd. Upon ariving at our room we found out that the card entry didn't work and we had been given a key to a 'Master' dead bolt lock. This made me insecure about the ability for someone else to have copied this key and could have access to our room and even us when we were sleeping. When we entered the room the a/c was turned off so we turned it on and waited for the room to cool. An hour and a half later it was still 78 so we tried to call the front desk but the phone didn't work. We therefore had to walk back to the front desk where the clerk told us that she had a fan if we would like to use it. We refused the fan and asked that someone take a look at the a/c unit and we were then informend that the room next to ours shared the same a/c and their's had to be turned on for ours to work. She said we could knock on their door and ask them to turn it on. We were able to talk her into doing it, which she agreed to do. 20 minutes later when both rooms were on it was still 77 in our room. We asked for a different room and we were moved and the air did work however the following morning when we woke up the coffee pot didn't. It was one thing after another with this weekend stay.
Response from Westgate customercare on Apr 23, 2016
Thank you for taking the time to write a review of your stay. We’re sorry to hear that we were unable to provide you with a rewarding experience during your recent stay at our Resort. Your comments will help us manage these issues moving forward, and we hope you’ll consider staying with us again the next time you’re in the area so we may better demonstrate our commitment to your satisfaction. Ray

4/10 Poor

david, decatur, alabama

Liked: Cleanliness
Disliked: Property conditions & facilities
20th Century Experience in the 21st Century...
Very disappointed. NO WIFI. BAD CABLE SERVICE. NO PHONE. No working DVD player. Wore out furniture and bedding. Broken cd player. Non working hot tub, pool. On site arcade was collection of board games. KID YOU NOT! No iron. Room was decorated in peach motivation from late 1980s. Fountain in front of office was drained and hadn't worked in years. Staff was trying, but it was obvious that Westgate is either broke or beyond horribly mismanaged. We won't ever be back.
Response from Westgate customercare on Apr 10, 2016
Thank you for your review. Although we are sadden to know that your stay didn't meet expectations, we do appreciate knowing where we have failed to deliver the best service possible. Reviews such as your allow us to take corrective measures for future guest stays and we remain hopeful that you will give us another opportunity should you require accommodations in the future.

4/10 Poor

Michael, Ofallon Il

Disliked: Cleanliness, staff & service, room comfort
Pictures are very deceiving
Hotel need sone serious updating. Furniture in living was horrible. Carpets were stained in bedroom. It was not the cleanest either.
Response from GuestRelations on Jun 11, 2016
Thank you for sharing your experience with us. We are so sorry that you experienced these issues with cleanliness of your room. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. Customer satisfaction is our main concern. We have taken note of this issue and will let the resorts housekeeping manager know. We certainly hope that you will stay with us again giving us chance to exceed your expectations in the future. Ray

6/10 Okay

essie, markham.IL

Disliked: Staff & service, room comfort
unhappy stay
low rating on some because noise level us off the roof. I asked to move my room was turned down at first. Then later after telling front desk there was loud music and a party going on I clearly read a sign at the door stating no party in rooms.My room was change but still near the noise. later that night police was called because of the disturbance.
Response from GuestRelations on Apr 30, 2016
02/24/2016 3 tunica hotels Thank you for taking the time to write a review. We are disappointed to hear that you may have experienced issues with noise. We are happy to hear that the front desk was able to move you to a quiet area. At all of our Resorts we do have quiet time to provide a comfortable environment to relax and enjoy. Reviews such as your allow us to take corrective measures for future guest stays and we remain hopeful that you will give us another opportunity should you require accommodations in Tunica in the future. Ray

8/10 Good

Ray, California

Liked: Cleanliness, staff & service, room comfort
A nice walk to the casino's.
I was there for ten days and had a great time. The rooms were quiet and comfortable. The only problem I had was the heating element went out in the clothes dryer in the room. After telling the staff, they let me use the hotel dryer for the remainder of my stay. When I head back to mississippi, I will stay there again!
Response from Westgate Customercare on Feb 21, 2016
Thank you for taking the time to write a review regarding your recent stay with us. It is great to hear you and your family had such a wonderful time and felt at home in your villa and also enjoyed our outstanding service. We would love to have you back again next time you're in Tunica.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice big kitchen, but the bathroom was small.
There was a problem with the heat, and the room was really warm, but clean and spacious living room.
Response from Westgate Customercare on Jan 11, 2016
Thank you for taking the time to write a review of your stay. We are glad to hear that you enjoyed the spacious accommodations. We are disappointed to hear of your concern with the heating in your unit: If we would have known we would have corrected it immediately for you. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve. We have shared this feedback with the proper departments. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!

2/10 Terrible

Denania, Memphis, TN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bug infestation
My stay wasn't horrible but I will never stay at Westgate. First, when I arrived they didn't have my reservation and I had to contact Hotels.com twice because Westgate couldn't pull up my reservation. Next, there were a lot of bugs in the room. There were a lot of dead bugs so I didn't think too much about it because they were dead. But later in the night, there seemed to be multiple ladybugs coming out from the vents. I killed quite a bit before I realized that I couldn't stay in this room. I tried to contact the number provided in the room and no one answered and I couldn't leave a message (as was told to me by the front desk). Now, I am going through a battle with the hotel to get my money back from the remainder of the nights that I didn't stay at the hotel because of bugs. I have been trying to get in contact with corporate office but no one will give me the correct information. The manager makes it seem like it is my fault they have bugs and refuses to return my phone calls. Also, it looked like no one actually cleans the rooms. If you look in the corners of the walls and windows, there is dirt, dead bugs, and spider webs. It was not worth the money. Please look somewhere else before deciding to stay at this hotel.
Response from GuestRelations on Mar 12, 2016
Thank you for your comments regarding your recent stay with us. We are saddened to hear about the challenges you had during your stay. The comfort of our guests is a top concern for us. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. Cleanliness is a priority, and this was not done to our standard. We will review this with our team. The challenges you have described are being reviewed by our Management Team. We hope that you will give us another opportunity to go beyond your anticipations. Ray

10/10 Excellent

tandra, memphis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to relax.
Had a wonderful time,my fiance and I WS celebrating our 6th anniversary.Room was nice.
Response from GuestRelations on Feb 13, 2016
Thank you for sharing your experience with us. We are beyond thrilled to hear that we were able to exceed your expectations. It will be our pleasure to host you as our guest again. Allie

6/10 Okay

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from GuestRelations on Feb 6, 2016
Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel minutes from the casino
all the amenities you could ask for, stove, refrigerator, washer, dryer, Jacuzzi tub, nicely decorated
Response from Westgate Customer Care on Dec 11, 2015
Thank you for your review. We are pleased to hear your stay with us was great. Our main goal is to ensure our guest's satisfaction and it pleases us knowing you were able to enjoy your fully equipped unit. Please visit us again the next time you are in the area. Allie

8/10 Good

Latrenda

Liked: Property conditions & facilities
Response from GuestRelations on Jan 23, 2016
Thank you for posting a review! We look forward to seeing you again.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Great and out dated
Great rooms! Just out dated.
Response from GuestRelations on Jan 9, 2016
Thank you for taking the time to post such a great review about your recent experience at our resort. We are certainly working hard to bring updates to this property to improve the comfort of all guests. We hope to surpass your expectations again during your next visit! Ray

2/10 Terrible

Kevin, Madison AL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!
The Supervisor Rasheda of this hotel was VERY RUDE and condescending! We booked our hotel through hotels.com. However, when we got there, we were informed "We don't have a reservation for you. When my reservation and confirmation of payment was in my hand. I was told (VERY Rudely) "You need to call them"! Meaning (Hotels.com) Customer service is truly a lost art! Also, the room smelled and was very outdated! I will never stay at that hotel EVER AGAIN!
Response from GuestRelations on Jan 9, 2016
Thank you for taking the time to write a review! We take cleanliness and customer service very seriously and are displeased to read that you were less than 100 percent satisfied. When booking with a third party company’s we do advise all guests to call the resort to reconfirm the details of their booking to prevent issues such as these. All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in your review falls far below the standards that we have set for our staff to follow. We sincerely thank you for bringing this to our attention. Your comment will be shared with the appropriate resort management. We hope to have another chance to provide you with a wonderful stay. Ray

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty
First we got there and the first room smell of cigarette smoke so bad. The staff moved us to another room and it did not smell but as other reviews stated the sheets were stained and the mattress was also stained. The room was not very clean and super dusty. We had planned a longer stay but decided to drive home. At the price we paid we should have just stayed at one of the casinos instead. Westgate should be ashamed of this property. The staff was the only good thing this place has.
Response from GuestRelations on Jan 2, 2016
Thank you for your feedback. It deeply saddens us to hear that you may have had a less than satisfying stay with us. Our resort staff is always more than happy to address any concerns that you may have. Cleanliness is a priority to us and our housekeeping team is in place to ensure that each unit is in top shape for our guests. It is our sincere hope that you grant us another chance to exceed your expectations in the future. Nat

8/10 Good

AKA, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised with a lovely suite.
Based on a few previously negative reviews, we were pleasantly surprised to encounter a stylishly furnished, clean, upscale suite in a smaller time share-like setting conveniently located close to casinos and local events. My only negative comment would be upon our late arrival, previously announced, we found our apt. door locked with 2 un-keyed locks and only one key. Luckily, there was an attendant present to help us by running to another building to retrieve a second key to unlock our door......a minor inconvenience but a potentially major issue for stranded guests.
Response from westgate_customercare on Oct 19, 2015
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the location of our resort close to all the excitement that Tunica has to offer. We really look forward to you and your family staying with us again in the future! Ray

6/10 Okay

Jeffery, Newburgh in

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Could have been better
Surprised my wife for her birthday got to the room she loved the way it look we got in for about 2min and noticed it had a bad odor and went to try to crack the window a little bit and the blinds wouldn't open had to turn blinds with hand went into the bed room and pulled sheets back and the sheets and covers had stains on them,looked in closet and seen dirty linen in there went to the office to explain my problems to the lady on duty and she told us we would have to wait to the morning till the manager comes in so we had to leave the resort to drive to the store to buy candles and airfreshner for smell and had to leave patio door open all night.my wife loved the place just wished it was a little better upkeep than it was but will give then another chance
Response from GuestRelations on Dec 19, 2015
Thank you for taking the time to write a review following your recent visit. We are disappointed that you experienced these issues with cleanliness of your room. Our housekeeping team is there to ensure that each room is spotless and ready for our guest's arrival. Customer satisfaction is our main concern. We have taken note of this issue and will let the housekeeping manager know. We look forward to exceeding your expectations again in the future! Ray

10/10 Excellent

kevance, Jackson, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Going to the casino area Westgate was GREAT!
We were surprised when we got to Westgate, it was so much more than we expected. It was more like a condo than a hotel room. Will defiantly stay there again next time we go to Tunica.
Response from westgate_customercare on Oct 19, 2015
Thank you for posting a fantastic review of your stay. We are happy that you chose to stay with us on your trip to Tunica .We strive every day to exceed our guests' expectations. The next time you’re in town; we would love to exceed your expectations once again. Ray

10/10 Excellent

Paul W, Memphis TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westgate Tunica Resort
Very nice staff and lots of room. Full kitchen with washer and dryer.
Response from GuestRelations on Dec 19, 2015
Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us and all the great amenities our units offer. Our team members take great pride in providing great service to all our guests. We look forward to your future family visits! Ray

6/10 Okay

kara, Baton Rouge

Liked: Cleanliness, staff & service, room comfort
Borderline Good!
The attendant was very friendly and met all our needs. Thank you Cierra.The room itself need only two changes.(1)The window blinds. They look good but does not close properly. Outsiders can see very well into your bedroom and living room. Suggestion-Replace with curtains. The bedroom tv. Get a flat screen. They are as cheap as the antique tv already there.
Response from GuestRelations on Dec 5, 2015
We appreciate your feedback. It is pleasing to hear that you encountered out lovely resort staff. We also appreciate your comments as we are always looking for areas to improve. We certainly hope to see you visit us again soon.

2/10 Terrible

Stephanie, Shaker Heights

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Will not be staying here again!
When we first arrived for check-in, there was no one at the front desk, no sign saying will return soon or anything so we waited. Luckily another guest came to check in and new someone who worked there who he called. The room had a nice big jacuzzi tub but had no stopper. When I asked for one, she said she would look for one but never got back with me about it. The rooms aren't cleaned on a daily basis. If you want fresh towels, you have to take your own dirty towels to he front desk for replacements. The only good thing about this stay was the room itself was very nice (even thought the tv was not a flat screen). Will NOT be staying here again!
Response from GuestRelations on Dec 5, 2015
Thank you for your review. We are pleased to hear that you enjoyed you lovely unit. We appreciate your comments as we continue to search for ways to improve our services to our guests. It is our hope to see you visit us again soon.

2/10 Terrible

Antionette, St Louis

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing like the pictures bugs and mold everywhere
Worst place every I could even stay the night, the hotel smells, and outdated
Response from westgate customer care on Sep 27, 2015
We appreciate your review. It saddens us to hear that you did not arrive to a clean and comforting unit. We do hope that you were able to inform our resort staff of your concerns and that you were able to enjoy the rest of your vacation. It is our hope to see you again soon.

8/10 Good

harvey, tupelo

Liked: Cleanliness, property conditions & facilities, room comfort
nice place
Response from GuestRelations on Nov 7, 2015
Thank you for sharing your review. We are pleased to hear you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
heated not happy
when i got their i almost got charge for my room that i paid for in full. they took a 50 dollar deposit that i havent got back yet. the covers had dried blood stains. plus when i didnt make it their by 4 i got a call seeing if i was a real person cause of my name. ididnt like that why would somebody pay in full if they wasnt real.
Response from GuestRelations on Nov 7, 2015
We appreciate you sharing your experience with us. It saddens us to hear that you felt a way by our courtesy call. We are hoping that the issues you may have experienced were advised to our resort staff in order to further enhance your overall experience. We hope to see you visit us again soon.