My stay wasn't horrible but I will never stay at Westgate. First, when I arrived they didn't have my reservation and I had to contact Hotels.com twice because Westgate couldn't pull up my reservation. Next, there were a lot of bugs in the room. There were a lot of dead bugs so I didn't think too much about it because they were dead. But later in the night, there seemed to be multiple ladybugs coming out from the vents. I killed quite a bit before I realized that I couldn't stay in this room. I tried to contact the number provided in the room and no one answered and I couldn't leave a message (as was told to me by the front desk). Now, I am going through a battle with the hotel to get my money back from the remainder of the nights that I didn't stay at the hotel because of bugs. I have been trying to get in contact with corporate office but no one will give me the correct information. The manager makes it seem like it is my fault they have bugs and refuses to return my phone calls. Also, it looked like no one actually cleans the rooms. If you look in the corners of the walls and windows, there is dirt, dead bugs, and spider webs. It was not worth the money. Please look somewhere else before deciding to stay at this hotel.