Exterior

Reviews of Residence Inn by Marriott Memphis Southaven

3 out of 5
Residence Inn by Marriott Memphis Southaven
7165 Sleepy Hollow Dr, Southaven, MS

Reviews

8.6

Excellent

Rating 10 - Excellent. 105 out of 188 reviews" "
Rating 8 - Good. 46 out of 188 reviews" "
Rating 6 - Okay. 18 out of 188 reviews" "
Rating 4 - Poor. 14 out of 188 reviews" "
Rating 2 - Terrible. 5 out of 188 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Sharon

Travelled with family
Disliked: Staff & service, property conditions & facilities
I've stayed at this property for years, but won't stay there again. It's going downhill every year. The staff are very polite, but we had several problems. They don't replace things that are stolen, are stingy with towels, tissue paper, soap, and other things. The two bedroom suite that we had was the worst room I've ever had at a Residence Inn. The refrigerator looked like someone had hit it with a sledgehammer. My daughter found a plastic fork in her bed. When we stayed there a month earlier, we had found several hairs on the bed (that looked like someone had cut a small child's hair). The living room window had curtains, but no sun shade. When I asked for extra towels, I was told to get them at the front desk from a housekeeper in the hallway. I had to buy my own tissue paper because they didn't leave replacement rolls in the bathrooms even though we were there 5 days. The most hazardous problem concerned the sliding door on the bedroom closet. It had one door, but was supposed to have two. It had jagged glass at the bottom and was a safety hazard for people with small children or pets. They gave us a discount, but when we stayed there a month earlier, it wasn't any better. The carpet was dirty and frayed in our room. Also, the strangest thing we noticed was the fact that one of the bins in the refrigerator had been glued shut. We couldn't open it when we were trying to put things in the refrigerator. It's like they're trying to run themselves out of business.
Stayed 5 nights in Dec 2023
Response from Rykalah Peterson on Jan 10, 2024
Thank you for taking the time to share your experience with us! I am so sorry this was not a good stay for you. I will be sure to share your comments/concerns with the leadership team as a way for us to improve. We appreciate you for choosing to stay with us.

10/10 Excellent

Bobby

Stayed 1 night in Dec 2023
Response from Rykalah Peterson on Jan 10, 2024
Thank you for taking the time to share your feed back with us! We appreciate you and hope to see you again soon.

10/10 Excellent

Bobby

Business traveller
Liked: Cleanliness, staff & service, amenities
Big spacious room. Clean and quiet
Stayed 1 night in Nov 2023
Response from Rykalah Peterson on Jan 10, 2024
Thank you for sharing your experience with us! We can't wait to welcome you again soon.

10/10 Excellent

VENIS

Stayed 5 nights in Nov 2023
Response from Rykalah Peterson on Jan 10, 2024
Thank you for taking the time to share your experience with us! We can't wait to welcome you again.

10/10 Excellent

Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 2 nights in Nov 2023
Response from Rykalah Peterson on Nov 28, 2023
Thank you for sharing your feed back with us! We hope to welcome you again soon.

6/10 Okay

Melvina

Travelled with family
Liked: Staff & service
The property seems to be in good condition. What I did not like was the old carpet and bathrooms. I was very disappointed with the toilet seat in the bathroom, needs to be changed, I had to use the bathroom in the lobby
Stayed 2 nights in Oct 2023
Response from Rykalah Peterson on Oct 10, 2023
Thank you for taking the time to share your feed back with us. We will be sure to share your comments with the leadership team as a way for us to improve. We are so sorry that you were not happy with your room. We hope that if you're ever in the Southaven area again, you can give us a chance.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023
Response from Rykalah Peterson on Aug 29, 2023
Thank you for sharing your experience with us! We hope to welcome you again soon.

8/10 Good

Doris

Liked: Cleanliness
The room had ripped carpet
Stayed 1 night in Jul 2023
Response from Rykalah on Jul 31, 2023
Thank you for sharing your feed back with us. We will be sure to share your comments with our maintenance team for improvement. We hope to welcome you again soon.

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Staff was Friendly. Nice Quiet Area. The Breakfast was Excellent. The only Compliant We Have Is The Rooms Need To Be Updated Very Old Carpet and one of The Vanity Drawers Fell Apart We Did Report it to the Front Desk. We Travel Quite often to the Residents inn in Chandler Az as Well That Location needs upgrades as well Their Breakfast was Not as Good as Southaven Tennessee Hopefully I Will See Some Upgrades Soon.
Stayed 6 nights in May 2023
Response from Rykalah Peterson on Jun 1, 2023
Thanks for sharing your feed back with us! We do plan to have some upgrades done to our rooms in the near future. We hope to welcome you again soon.

10/10 Excellent

Charolette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Rykalah on May 1, 2023
Thanks for staying with us and sharing your feed back. We hope to welcome you again soon.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was the nicest group I have ever encountered in a hotel. Friendly, helpful and so nice to be around. I will definitely stay at this Residence Inn again.
Stayed 4 nights in Apr 2023
Response from Rykalah Peterson on Apr 17, 2023
Thank you for sharing your feed back with us! We hope to welcome you again soon.

8/10 Good

DEONTAE

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2023
Response from Rykalah Peterson on Apr 10, 2023
Thank you for sharing your honest feed back. We appreciate you and hope to welcome you again soon.

10/10 Excellent

Ovidiu, Baltimore

Stayed 1 night in Feb 2023
Response from Rykalah on Mar 13, 2023
Thank you for your 5 star review. We hope to welcome you again soon.

10/10 Excellent

Sharon

Travelled with family
Liked: Amenities
The hotel is in a good location near the expressway and several restaurants and shopping areas. The staff is very friendly and helpful. Our room needed about three repairs and there aren't enough cleaning staff.
Response from Rykalah Peterson on Jan 5, 2023
Thank your for sharing your honest feedback. We are working very hard to increase our staffing levels. We hope to welcome you again soon

4/10 Poor

Niesha

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Heat didn’t work and got no compensation
Response from Rykalah Peterson on Dec 25, 2022
Niesha, Thank you for sharing your feedback with us regarding your recent stay. I sincerely apologize for the issues you encountered with your room. Due to extreme temps, our room heaters did have trouble keeping our rooms warm. I hope this does not aid you from staying with us again in the future. We hope to welcome you again.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Rykalah Peterson on Sep 13, 2022
Thank you for your feedback!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kerri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was nice and very clean. Convenient to restaurants, shopping, and the airport.
Stayed 1 night in Jun 2022
Response from Rykalah Peterson on Jun 20, 2022
Thank you for sharing your experience with us. We look forward to seeing you again in the near future.

10/10 Excellent

Demeda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! The staff were extremely friendly. It is very close to restaurants and shopping. Tangers Outlet is about a mile or so away. My only complaint would be that breakfast could've been better considering the price point per night.
Stayed 2 nights in May 2022

10/10 Excellent

Bonnie Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!
Stayed 4 nights in May 2022

6/10 Okay

Joni

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. The location was near end of Memphis airport flight path. Fedex plans departed continously during the middle of the night. 2. The decor was trendy but very dark. Not really compatible for a woman business traveler. Didn't like going down dark hallways and dark elevator. The walls were charcoal black and absorbed the hall lighting.
Stayed 1 night in Apr 2022

4/10 Poor

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing for the price
The hotel was clean. The front desk clerk was friendly and the room was nice. There was no hand soap in the bathroom or kitchen which bothered me a lot! The gym was tiny, but somewhat adequate. The full complimentary breakfast was a joke. The set up was horrible, It puts everyone in the same little hallway to grab whatever pastry or muffins or bread they have out, using one toaster and some the smallest orange juice cups I have seen. One of the reasons I picked this hotel was for the breakfast and money saved, however, that was not the case. Quite disappointing
Stayed 1 night in Apr 2022

10/10 Excellent

James, Russellville

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2021

8/10 Good

Cherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Marsha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We requested ADA room and were told we would get one. At check in we were told they did not have one available. Carpet in room under dining room table was torn, toilet seat cover in one bathroom was broken and frame on glass closet door in one bedroom was broken
Stayed 1 night in Apr 2021

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Rykalah Peterson on Mar 31, 2021
Thank you for choosing to stay with us here at the Residence Inn Southaven. We hope to see you again soon.

8/10 Good

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everytjing was amazing. The staff was friendly and helpful. Especially Ms. Ruth at the front desk.
Stayed 1 night in Mar 2021
Response from Rykalah Peterson on Mar 12, 2021
Thank you so much for sharing your feedback! I will be sure to let Ms.Ruth know you mentioned her name. We hope to see you again if you're ever in the Southaven area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2021
Response from Rykalah Peterson on Mar 31, 2021
Thank you for choosing to stay with us here at Residence Inn Southaven. We appreciate your feedback!

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly and accommodating
Stayed 1 night in Feb 2021
Response from Rykalah Peterson on Feb 13, 2021
Thank you for your feedback! We hope to see you again if you're ever in the Southaven area.

8/10 Good

Ruby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel and room with exception cold bedroom and crowded parking lot. Love the location.
Stayed 2 nights in Dec 2020
Response from Rykalah Peterson on Feb 11, 2021
Thank you for sharing your feedback! We appreciate you.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Rykalah Peterson on Feb 11, 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and probably refurbished recently. Good mattress gave good nights sleep. We had 2 dogs with us and they were greeted as good as we were! Good substantial breakfast including ham and eggs, bagels, with the trimmings. Will definitely return
Stayed 1 night in Jan 2021
Response from Nicole on Feb 2, 2021
Wow! Thank you for your fabulous review. We appreciate your business and feedback. We are so happy to hear that you and your fur babies enjoyed staying with us. We are looking forward to your return!

2/10 Terrible

Shamonica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was great. Until I was told that I’ll get my deposit within 30 days,Bc of my card. It’s been 2 month and still haven’t received my deposit. I had 3 rooms. And every time I call to speak to customer service they give me the run around. But I think the cashier charged me for a extra room. Instead of my deposit. Bc instead of the deposit being 75.00 it was 89 and some change. I was a faithful customer. But I won’t be back.
Stayed 1 night in Aug 2020
Response from Nicole on Feb 2, 2021
Thank you for your review and feedback. We appreciate you choosing the Residence Inn Southaven for your recent stay. The issue you encountered has been resolved.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the property was very nice and clean ,i love to stay with the residents inn all except for one stay the room was molly and the water took soooooo long to get hot!!
Stayed 1 night in Dec 2020
Response from Nicole on Jan 26, 2021
Thank you for your review and feedback. We appreciate you choosing Residence Inn Southaven. We hope you stay with us again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks newer but the stove in our unit was old and our carpet had several spots where it was ripped. It was generally a nice unit with plenty of space for our 5 people.
Stayed 1 night in Dec 2020
Response from Nicole on Jan 26, 2021
Thank you for your review and feedback. We appreciate your business and hope to see you again soon.

10/10 Excellent

Eddie lee

Stayed 2 nights in Dec 2020
Response from Nicole on Jan 26, 2021
Thank you for your great review! We appreciate you choosing the Residence Inn Southaven!

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Nicole on Jan 26, 2021
Wow! Thank you for a fabulous review. We hope you come back and stay with us again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020
Response from Nicole on Jan 26, 2021
Thank you for a great review! We hope you come back and stay with us again soon.

10/10 Excellent

Shamonica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Nicole on Jan 26, 2021
Thank you for a great review! We hope you come back and stay with again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, will stay again
Stayed 2 nights in Oct 2020

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Rykalah Peterson on Oct 13, 2020
Thank you for sharing your feedback about your recent stay with us at Residence Inn Southaven. We appreciate you and hope to see you again soon!

4/10 Poor

Frankie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ant infestation
We had a two bedroom suite one off the beds had ants everywhere, candy and hair under the headboard. Front desk person came and sprayed and informed us we could not sleep in there because the chemical was not go to inhale.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok, the room was decent but they didn’t put toilet paper in either of the rooms I had. The staff was very friendly.
Stayed 3 nights in Sep 2020
Response from Rykalah Peterson on Oct 13, 2020
Thank you for sharing your feedback about your stay with us. We have taken your comments and shared them with our staff to ensure this does not happen again. We hope to see you again if you're ever in the area.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Clean.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GCL
Still Here until assignment is completed
Stayed 17 nights in Jul 2020

4/10 Poor

Allan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Upgrades Needed!
The hotel is in need of some upgrades. Our air conditioner wasn't working properly our first night. It was repaired the following day. Our room didn't get cleaned after our first night. We left the room our 11:00 a.m. Housekeeping was cleaning on our floor but failed to clean our room. Breakfast was not the best either. The best thing about hotel is location. I would not stay here again.
Stayed 2 nights in Jul 2020