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Reviews of Hampton Inn Roanoke/Hollins - I-81

2.5 out of 5
Hampton Inn Roanoke/Hollins - I-81
7922 Plantation Rd, Roanoke, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 292 out of 624 reviews" "
Rating 8 - Good. 195 out of 624 reviews" "
Rating 6 - Okay. 74 out of 624 reviews" "
Rating 4 - Poor. 44 out of 624 reviews" "
Rating 2 - Terrible. 19 out of 624 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

NAPAT

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, plenty of coffee and water! Which hotels would not offer.
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming for our one night stop on our travels.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Susan

Stayed 1 night in Feb 2024

8/10 Good

Robert

Stayed 2 nights in Jan 2024

10/10 Excellent

Agostino

Stayed 1 night in Jan 2024

10/10 Excellent

John, Anderson

Liked: Cleanliness, staff & service, property conditions & facilities
Mgr at front desk was very helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Stayed 1 night in Dec 2023

10/10 Excellent

Leisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful, room and bedding was wonderful and the breakfast was outstanding with lots of variety. Love this place!
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Winton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient off 81.
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very hospitable
Stayed 1 night in Nov 2023

8/10 Good

Cynthia

Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Judith

Property wasn't that good. Price per night was exorbitant. Highway robbery. House keeping emptied trash in bathroom but not in room. Not good enough property for so high a price. Will never stay there again.
Stayed 3 nights in Oct 2023

6/10 Okay

Sharman

Travelled with family
Nice stay
Stayed 1 night in Sep 2023

10/10 Excellent

MILLIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
redeeming itself
Needed some extra time in the morning so I asked for an extra half hour check out time front desk was able to accommodate. Upgraded remodeled unit. Often times Hampton inns are out dated with old wooden furniture in the rooms but this one was good with more modern appeal
Stayed 1 night in Sep 2023

6/10 Okay

Joan

Travelled with family
Liked: Cleanliness
Average property. Dog fee excessive
Stayed 1 night in Sep 2023

8/10 Good

Michael

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished we could take the beds to our home
We were very well pleased in every way. The beds were especially comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Nancy Carter, Gainesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor, cleanliness -- all of it.
Stayed 1 night in Aug 2023

10/10 Excellent

Vitalii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked and paid for a hotel room. when the clerk arrived, he could not find our payment for a long time (there was a problem with the Internet), but they nevertheless accepted and settled. Thanks a lot! everything is clean and perfect! tasty breakfast!

10/10 Excellent

Jan, Montclair

Stayed 1 night in Aug 2023

10/10 Excellent

Evelyn

Stayed 1 night in Aug 2023

4/10 Poor

Gina

Stayed 1 night in Jul 2023

6/10 Okay

Lillian

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
This location is under renovation and the pool is closed, there are no refrigerators and some of the rooms have issues such as broken AC in our first one then a broken lock on the door in our second one. The manager did work hard to get us settled in a good room.
Stayed 1 night in Jul 2023

6/10 Okay

Samuel

Travelled with family
It was under renovation so it’s not super
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean even though under renovation.
Stayed 1 night in Jun 2023

6/10 Okay

kay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
under construction. very uncomfortable
Stayed 1 night in Jun 2023

6/10 Okay

Russell

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The hotel was under renovation which was not known until we pulled into the parking lot. Construction materials, workers, guests and smokers all shared the same side entrance and parking was limited by the construction laydown area. Should have discounted the rate for putting up with this mess. Did have a recently renovated room which was nice

2/10 Terrible

Carl, Pennington

Disliked: Cleanliness, property conditions & facilities
This hotel was a remodeling mess in mid June ‘23. Lobby and breakfast areas closed and unpleasant makeshift spaces substituted. Some glass at end of parking area where temporary entrance relocated. Unrelated- shower was luke warm (water was hot the following morning). Guess what- no mention of any if this on Orbitz and no reduction in price.
Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The staff is amazing!
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Janet, Virginia Beach

Travelled with family
Disliked: Staff & service
Where to begin?! First of all, when I arrived I went to my room and found I had been placed in a two queen size bed room instead of a king size bedroom. When I called down to the front desk to express my concern, the staff member said my reservation had been changed earlier that day but they couldn't see why. They said "maybe we lost the details for your room when we started our renovations" (a totally bogus suggestion as they are run by Hilton - and Hilton's computer system wouldn't be taken offline because of a single hotel renovation). The woman at the front desk said the general manager was not in and wouldn't be in until the following morning; they couldn't correct my situation themselves because the hotel was sold out. You may wonder why I was insistent for a kingsize bed instead of two queens; not only is the kingsize room more spacious but the kingsize beds at Hampton Inns are less "hard" and stiff to sleep on. The following morning, I had to call the front desk and Hilton itself to finally get a hold of the general manager. After I was subsequently moved, the following day I did not receive cleaning service in my room until I called down to the front desk to get housekeeping to come by; I had requested cleaning services for every day I was there. The second day again I had not received any cleaning services and had to go retrieve new towels from the front desk myself. The front desk personnel did not seem surprised that housekeeping had not gone to my room.
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service
Pool was closed, renovations taking place
Stayed 1 night in May 2023

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect!
Stayed 1 night in Apr 2023

10/10 Excellent

Cristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Katherine

Stayed 1 night in Apr 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

valerie

Stayed 1 night in Mar 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the way to Florida.
The only negative thing was the tub. I’m 75 y.o. And I was very afraid of falling. It was very slippery.
Stayed 1 night in Mar 2023

10/10 Excellent

Warren

Stayed 1 night in Jan 2023

4/10 Poor

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
I purposely got a room with a tub however the listing didn’t mention the built in ADA seat that would have made it difficult to soak comfortably. On top of that, the tub faucet dripped all night, the fridge needed to be defrosted and didn’t work, and unfortunately I didn’t realize until the middle of the night that the heater was blowing cold air and my room got down to 64°. I politely informed the front desk out checkout and was simply told that they would let management know and to have a nice day.

10/10 Excellent

Jon

Stayed 1 night in Jan 2023