Exterior

Reviews of Crowne Plaza Riyadh Minhal, an IHG Hotel

4 out of 5
Crowne Plaza Riyadh Minhal, an IHG Hotel
Old Airport Road, PO Box 17058, Riyadh

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 138 reviews" "
Rating 8 - Good. 49 out of 138 reviews" "
Rating 6 - Okay. 13 out of 138 reviews" "
Rating 4 - Poor. 4 out of 138 reviews" "
Rating 2 - Terrible. 5 out of 138 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Hisham

Travelled with family
Poor quality smoking room
Stayed 1 night in Dec 2023
Response from General Manager on Dec 10, 2023
Dear Hisham,Thank you for your review. We are happy that we got the opportunity to host you. We are disheartened and surprised to learn that your experience with us wasn't meeting with your expectations. For any inconvenience this may have caused, we extend our sincerest apologies. Your commentary has been duly noted and surely we will ensure that we look into the comments and do the needful to rectify the matter for once and for all.We look forward to meeting with you again, hopefully to grant you with an experience with high standards that we are usually renowned for.Regards,Andre A. Saade,General Manager

2/10 Terrible

John

Stayed 3 nights in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Mr. John,Thank you for your review. At the outset, let me extend you our heartfelt gratitude for choosing Crowne Plaza Riyadh Minhal as your preferred destination of stay in the capitol.We are shocked and disheartened to learn that your experience with us was not meeting with your expectations. We would love to learn about your feedback in detail to see what must have gone wrong. Nevertheless, let me assure you that this is not at all the usual high standards we associate ourselves with.We hope that this experience alone wouldn't distance you from returning to us, hopefully to extend you with a stay of high quality that we are usually associated with. It would be our pleasure to welcome you again.Regards,Andre A. Saade,General Manager

8/10 Good

Lina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but expensive.
This wasn't my first time in that hotel in Riyadh. I had to book this hotel, even though it was over my budget, due to its location near my business meetings. Even though it was a pleasurable experience, I noticed that the plumbing system needs consideration. The toilet and the wall spray (shattaf) in all the rooms I stayed in was leaking all day and night, and the pressure was not stable. Therefore, it was noisy the whole time, and I was very concerned about the water waste. Otherwise, everything is great!
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 23, 2023
Dear Lina,Thank you for your candid review. It is our absolute pleasure to have hosted you again and we are delighted to earn that you had a great stay with us.It surprises and disheartens us to learn that you encountered an issue with the plumbing system in the room. We wish you had brought this to our attention at once, so we could have acted immediately to ensure that it was resolved. Nevertheless I have shared your commentary with our team for their immediate action from the root cause of the matter. Rest assured, we shall strive our level best to resolve the matter for once and for all.We look forward to welcoming you again in the near future. Until next time, stay safe.Regards,Andre A. Saade,General Manager

10/10 Excellent

Yu Hsing

Stayed 1 night in Jun 2023
Response from General Manager on Jul 6, 2023
Dear Yu Hsing,Thank you for your generous review on Trip Advisor. We are absolutely delighted to learn that you had a satisfying stay with us. Being an IHG Hotel, delivering on our IHG Service Promise consistently is important to us. We are very much glad that you were able to witness it firsthand.It would be our pleasure to welcome you again soon, hopefully in the not so distant future.Regards,Andre A. Saade,General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay
Stayed 1 night in Mar 2023
Response from General Manager on Mar 19, 2023
Dear Guest,Thank you for your kind review. We are pleased that we got the opportunity to host you during your recent visit to Riyadh. Your excellent review enthralls us. Our passion to serve great guests like you is all the more reason that we are emerging as the choice of hotel for discerning business travelers to Riyadh. We look forward to meeting you again upon your next visit to Riyadh. Until next time, stay safe.Regards,Andre A. Saade,General Manager

10/10 Excellent

tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from General Manager on Mar 9, 2023
Dear Tarek,Thank you for your review. It pleases us to learn that you had a memorable stay with us. In fact, the pleasure is ours to have hosted you during your recent visit to Riyadh. It would be our pleasure to welcome you again in the near future. Until next time, please stay safe.Regards,Andre A. Saade,General Manager

8/10 Good

Diala

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel very accessible and nice staff
Stayed 2 nights in Dec 2022
Response from General Manager on Dec 19, 2022
Dear Diala,Thank you for your review. We are very much pleased to have hosted you during your recent visit to Riyadh. Being an IHG hotel, it is very important to us that we embed a service culture to constantly deliver on our service promise. I'm glad that you were able to witness it firsthand. Surely, we will pass your commendations to all our colleagues and recognize his efforts in earning for us a loyal guest in you.It would definitely be our pleasure to welcome you again, hopefully sometime soon.Regards,Andre A. Saade,General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Riyadh
Good stay, hotel is well placed for all my business needs and was comfortable and pleasant. Great staff and good conditions in the hotel
Stayed 2 nights in Dec 2022
Response from General Manager on Dec 19, 2022
Dear Guest,Thank you for your review. We are very much pleased to have hosted you during your recent visit to Riyadh. Being an IHG hotel, it is very important to us that we embed a service culture to constantly deliver on our service promise. I'm glad that you were able to witness it firsthand. Surely, we will pass your commendations to all our colleagues and recognize his efforts in earning for us a loyal guest in you.It would definitely be our pleasure to welcome you again, hopefully sometime soon.Regards,Andre A. Saade,General Manager

10/10 Excellent

Mohammed

Stayed 1 night in Aug 2022
Response from General Manager on Aug 14, 2022
Dear Mohammed, Thank you for reviewing us. We are very much pleased to have gotten the opportunity to host you during your visit to Riyadh. In fact as an IHG Hotel, we pride ourselves in extending true hospitality for good to our valued guests, so it delights us to learn that you enjoyed our hospitality firsthand. Until we meet again hopefully sometime soon, stay safe. Regards, Andre A. Saade, General Manager

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Stay
It was amazing stay. Everything was great ! I would like to thank Ms. Samar for her great support.
Stayed 5 nights in Aug 2022
Response from General Manager on Aug 11, 2022
Dear Mohammed, Thank you for your excellent review. It is certainly a pleasure to hear from you. Feedback from our esteemed guests like your kind-self are very precious to us. You are absolutely right, embedding a service style to extend true hospitality for good to our esteemed guests is very important to us. I'm glad that you found great professionalism in our team, Rafiq and Samar in particular, who made your stay with us a pleasant one. We look forward to welcoming you again. Regards, Andre A. Saade, General Manager

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 3 nights in Jul 2022
Response from General Manager on Aug 1, 2022
Dear Ali, Thank you for your candid review on Expedia. We are delighted to learn that your stay with us was an excellent one. Our excellence in execution is driven by our passion to serve valued guests like your kind-self. It would definitely be our honor to welcome you again soon. Until then, stay safe. Regards, Andre A. Saade, General Manager

8/10 Good

Nabil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except the room size is tight
Stayed 2 nights in Mar 2022

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Disappointing
The room was OK but I particularly asked for a room with a view, but was given a second floor room facing parking lot. The lobby looks very sparky and one would have a feeling of a hotel in Russia in the 90’s. The restaurant is really off grade from the look, the menu and food….
Stayed 3 nights in Mar 2022

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minhal, Riyadh.
I have found Crowne Plaza to be consistently nice, clean and comfortable place to stay. Now I find myself travelling at very short notice quite often, I know that the overnight part of my trips will not disappoint .... prompting me to not 'experiment' with other possible hotels. Also, I particularly like the breakfast. And knowing I may not get time to eat again during the day am starting the day eating like a king from a very large, fresh and delicious buffet. Crowne Plaza has become my hotel of choice for business trips - I hope to find their location wherever I may travel.
Stayed 2 nights in Jan 2022
Response from General Manager on Apr 3, 2022
Dear Paul, Thank you for reviewing us on Hotels.com. It was our genuine pleasure to have hosted you and we are glad to learn that you had a great stay with us. For us food is far more than fuel, it is the key to feeling good. It would definitely be our pleasure to welcome you again soon. Regards, Andre A. Saade, General Manager

10/10 Excellent

DINESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay
Excellent stay as usual at this hotel I am using for a very long time. Very nice staff. always there to your needs.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my 4 nights stay, the hotel was clean and the staff were very friendly and helpful.
Stayed 1 night in Aug 2021

8/10 Good

Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Alok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

8/10 Good

tedjeddine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Georges

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
ood hotel
Property is clean, and safety compliance considering the temperature check on the entrance and the hygiene of the room it self the only concern I had is that the breakfast was not included in the price noting that it is not cheap
Stayed 2 nights in Feb 2021

10/10 Excellent

EYAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

4/10 Poor

Aziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
I faced payment issue between Hotels and the facility which made me stuck there for couple of hours prior checking out .. I had to make an international call to Hotels for almost 25 minutes ( cost of the call on me ) to resolve the issue
Stayed 1 night in Jan 2021

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very comfortable bed.
Stayed 7 nights in Oct 2020
Response from Chakib LAHLOU on Nov 4, 2020
Dear Jamal Thank you very much for your comments related to your stay with us and we are looking forward to welcoming you again in the near future Kind regards

10/10 Excellent

Abrar

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
تعاون موظفي الاستقبال لدرجة كبيرة
Stayed 1 night in Aug 2020
Response from Chakib LAHLOU on Oct 14, 2020
السلام و عليكم نشكركم على تقيمكم لزيارتكم الاخيرة و نسعى الى استقبالكم خلال زياراتكم المقبلة مع تحياتنا

10/10 Excellent

Abrar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Chakib LAHLOU on Oct 8, 2020
Dear Abrar Thank you for your recent stay review and we are looking forward to welcoming you again in the near future Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Chakib LAHLOU on Sep 21, 2020
Thank you very much for your 5 rating and are looking forward to welcoming you again in the near future Kind Regards

10/10 Excellent

Dory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very neat and clean
Stayed 1 night in Jul 2020
Response from Chakib LAHLOU on Jul 26, 2020
Dear Dory Thank you for your review concerning your recent stay with us and we are happy that you enjoyed your stay with us Kind regards

10/10 Excellent

Bo_Mishary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very cleared and comfortable bed . Friendly staffs
Stayed 1 night in Jul 2020
Response from Chakib LAHLOU on Jul 22, 2020
Thank you for your comments concerning your recent stay with us and we are delighted that you enjoyed your stay Kind regards

6/10 Okay

Soufiane

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2020

6/10 Okay

wissam

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Chakib Lahlou on Feb 10, 2020
thank you very much for sharing your rating with us we are looking forward to welcome you again at the crowne Plaza Riyadh Minhal and offer you even a better stay experience

8/10 Good

JINJU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Chakib LAHLOU on Feb 10, 2020
Dear Jinju Thank you for your rating related to your last stay with us please be assured that we will care no efforts to offer you even better stay experience for your future stays with us Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with good service
The hotel is nice and location is in central area. There is not really anything to walk to nearby the hotel but that is normal for Riyadh. During the time there was some construction going on but was not bothersome. The rooms are nice and they gave fruit, the breakfast is also good and has a big selection. Would recommend for a stay in Riyadh!
Stayed 3 nights in Jan 2020
Response from Chakib LAHLOU on Feb 10, 2020
Thank you very much for your rating that we will share with our team and looking forward to welcome you during your next visit to Riyadh

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great accommodation- nice service - comfortable beds everything was perfect
Stayed 2 nights in Dec 2019
Response from Chakib LAHLOU on Feb 10, 2020
Thank you very much we are proud to have your full mark rating we look forward to welcome you again in the near future

10/10 Excellent

Abdulmohsen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Chakib LAHLOU on Feb 10, 2020
thank you for your 10 rating We are so happy that you enjoyed your stay with us we looking forward to welcome you again during your next visit to Riyadh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The new look and very impressive new entrance and new dining room were quite impressive.
Stayed 1 night in Oct 2019

8/10 Good

Ramzi

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
space, service, clean, professional support, location is great v=but too much construction in that area
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
All good parking available and great staff Good rooms and food is nice
Stayed 2 nights in Apr 2019

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Simply amazing. Will stay at this hotel again indeed.
Stayed 1 night in Feb 2019

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
Good stay; relaxing - the team did an excellent job.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel is okay, but the food is way over priced. Payed over the odds for average at best food.
Stayed 3 nights in Jan 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Short 3 day stay for business meetings. Great location for me, friendly staff good breakfast, very clean modern rooms
Stayed 3 nights in Nov 2018

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Robert, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable rooms, Clean and quiet. Buffet dinners are missing & breakfast very expensive
Stayed 2 nights in Aug 2018

10/10 Excellent

DINESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the property, repeating it every time I visit
Good location & service. Smiling staff. Great breakfast buffet. Like it.
Stayed 1 night in Jul 2018

8/10 Good

sameh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Was very good place to stay and I will recommend again