Panoramic Suite
Check availability

Reviews of Al Hamra Palace By Warwick

4 out of 5
Al Hamra Palace By Warwick
King Abdullah Road, Riyadh

Reviews

6.8
Rating 10 - Excellent. 5 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 8 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 4 out of 29 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Samah

Stayed 1 night in Jan 2024

6/10 Okay

ali

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a Good Choice !!
The overall Stay was not the best experience, the bathroom edges were dirty, the bed sheet had cigarette burn on it, the corridors to the room were very dark.
Stayed 2 nights in Dec 2023
Response from Al Hamra Palace Hotel on Jan 5, 2024
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”

10/10 Excellent

Abdulrahman M

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
شكراً جزيلاً لكم كانت إقامة وتجربة مميزة ظ، خدمات مميزة موظفين محترفين
Stayed 3 nights in Nov 2023
Response from Al Hamra Palace Hotel on Dec 5, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
It was a good stay, but the room had no windows. This was uncomfortable. The room service was fine, and had many choices with fair prices. The internet speed was not that fast. What I did not like is that electricity went off while turning off the room lights.
Stayed 3 nights in May 2023
Response from reservation on May 24, 2023
Dear Sir,Dear Mr. Mohamed, Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”

2/10 Terrible

Shadi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service
Door’s lock card always not working and you need to go down to the reception to let them connect it again to the system. Wifi is very bad and you can’t access the network in easy way.
Stayed 3 nights in Jan 2023
Response from Billy on Jul 26, 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”

8/10 Good

Bassel

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Average
Stayed 2 nights in Jan 2023
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Front Office Manager Mr. Abdulaziz Abdulwahab

2/10 Terrible

Abdullah, Riyadh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk did not know how to find my reservation and kept taking forever. And he almost charged me twice for no reason. For the room, it was dusty all over and the carpet was yellowish from stains. The walls were too thin and the tv didn’t work at all.
Stayed 1 night in Jun 2020
Response from reservation on Jul 23, 2020
we will follow and care full your advise

6/10 Okay

Andrew

Business traveller
Disliked: Staff & service
Underwhelming and expensive
Not as great place as I expected. First off all I turn up and the whole reception area stinks of petrol for some reason!. Get to room to find a) its freezing, b) plug sockets don't work c) room wasn't really the "Junior Suite" i imagined.. a big bed and a small table and chair doesn't really make something a suite in my eyes. . oh and d) the room had a smell of cigerettes, despite it supposidly being a non-smoking room (it had an ashtray in it?!). upon checking out (or attempting to) the person on the reception was just chatting to someone (seemed a very friendly conversation) and ignored me standing behind them waiting. someone else came up and tried to check out, handed him the key and went. so i just did the same. the guy was pretty rude in my opinion. Definitely not worth the money they are asking for a nights stay.
Stayed 2 nights in Nov 2019
Response from Billy on Jul 26, 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem was my room didn't have any windows.
Stayed 3 nights in Apr 2019
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

4/10 Poor

Mo

Business traveller
Disliked: Staff & service
Big rooms. Good location. Easy access to highway and city.
Stayed 1 night in Mar 2019
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

10/10 Excellent

Mohammed

The hotel was clean but there is no laundry service inside the hotel. They have to take your cloths to the nearest layndry which is cheap
Stayed 1 night in Sep 2018
Response from Reception on Oct 17, 2018
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. ‏Sincerely, ‏Al Hamra Palace Hotel

8/10 Good

Ravi, UAE

Liked: Cleanliness, staff & service, room comfort
Good for Business travellers
I stayed for one night and it was real value for money.
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

8/10 Good

Sumedh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

8/10 Good

Nader

Liked: Cleanliness
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

2/10 Terrible

Graham, Brighton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there
When nowhere else is available and camping is not an option, stay at the Al Hamra Palace hotel.
Response from Billy on Jul 26, 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”

10/10 Excellent

Mohamad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo servizio
Stayed 1 night in Feb 2024

2/10 Terrible

Mana

Stayed 3 nights in Nov 2021
Response from Billy on Jul 26, 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

6/10 Okay

Hisham

Liked: Room comfort
Stayed 1 night in Dec 2018
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

6/10 Okay

Abdullah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2018
Response from Reception on Oct 17, 2018
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. ‏Sincerely, ‏Al Hamra Palace Hotel

8/10 Good

Abdullah

Liked: Staff & service
Stayed 1 night in Feb 2018
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

8/10 Good

Abdullah

Liked: Staff & service
Stayed 1 night in Dec 2017
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

8/10 Good

Abdullah

Liked: Staff & service
Stayed 1 night in May 2018
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

8/10 Good

Diaa

Liked: Room comfort
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

8/10 Good

Diaa

Liked: Property conditions & facilities, room comfort
مناسب
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

6/10 Okay

Abdullah

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2017
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائعه
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Billy on Jul 26, 2023
Thank you for choosing Al Hamra Palace hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Al Hamra Palace Hotel

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very limited service, very noisy aircon
Very Very limited service, very noisy aircon. Breakfast ok. Overall not recommendable, because too expensive for what you get.
Response from Billy on Jul 26, 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ” “Thank you for letting us knows about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”