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Reviews of Wyndham Garden Playa del Carmen

3.5 out of 5
Wyndham Garden Playa del Carmen
Lote 5 Manzana 29, Fraccionami, Playa del Carmen, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 400 out of 1003 reviews" "
Rating 8 - Good. 352 out of 1003 reviews" "
Rating 6 - Okay. 150 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Neha

😊
Stayed 5 nights in Mar 2024
Response from Gerente de servicio a huésped on Mar 25, 2024
Apreciable Neha,Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

4/10 Poor

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Easy access from the fwy. Secure free parking. Free breakfast. Bed was soft. Clean sheets. Room was clean! Price was good. Cons: Very dated. Rusty lampshades. Paint peeling from walls. Furniture dated and worn/damanaged. Couldn't open sliding glass door myself. Walls paper thin. For Wyndham, I expected a lot more! Whoever owns this building really needs to invest in new furniture and upgrades in the bathroom and vanity areas. The staff were fantastic!! Very friendly.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 12, 2024
Dear Jennifer, We appreciate the time it took to give us your valuable comments about your stay at Wyndham Garden Playa del Carmen, how nice to know that you found a location and the service of our staff. We will continue to strive to improve the areas of opportunity with breakfast, and we hope you will give us the opportunity to continue attending you in your future visits to Playa del Carmen, we will be happy to receive you !! Best regards

10/10 Excellent

Sandra, Dawson Creek

Liked: Staff & service, property conditions & facilities
This hotel is a hidden gem! It is not close to stores and restaurants but we were looking for quiet and comfortable and that it is! The beds were so comfortable I didn’t want to leave! The breakfast was adequate but we were late so it wasn’t really fresh by the time we got there. I would definitely stay again!!
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 12, 2024
Dear Sandra,Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, we greatly appreciate your preference and the knowledge that I enjoy our facilities and service from our staff. We hope to receive you again in this your house Count on us..

6/10 Okay

Diego Augusto

Liked: Staff & service
Disliked: Cleanliness
Stains on some of the sheets and furniture, hair all over the place including new sheets and some on the floor. We knew it was not our hair since we already have very short hair.
Stayed 7 nights in Feb 2024
Response from Guest Service Manager on Mar 22, 2024
Dear Diego, We thank you very much for the time you took to give us your comments, which are very important and help us in our processes of continuous improvement. Even if your stay was not 100% satisfactory, we hope you give us the opportunity to assist you on your next visit to Playa del Carmen and change your experience. Best Regards

6/10 Okay

Murray

Liked: Staff & service
Disliked: Property conditions & facilities
Wasn't dirty but wasn't really clean. Needs up up keep done on prooerty(rooms).
Stayed 7 nights in Feb 2024
Response from Guest Service Manager on Mar 22, 2024
Dear Murray,Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your comment. We will continue to strive to improve areas of opportunity. We hope to receive you again in this your home. Count on us.

8/10 Good

Raymundo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, 15 minute walk to the beach, 5th Ave and the shuttle to Conzumel
Stayed 7 nights in Feb 2024
Response from Guest Service Manager on Mar 22, 2024
Dear Rymundo, Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, we really appreciate your commentWe hope to receive you again in this your house Count on us.

6/10 Okay

Marie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decent hotel with large rooms. Difficult to find entrance with google maps. No hot water in the room was an issue.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 27, 2024
Dear Marie, We thank you very much for the time you took to give us your comments, which are very important and help us in our processes of continuous improvement. On the other hand I am very sorry that your perception in your last stay has not lived up to your expectations, I offer you a sincere apology, and the commitment to continue striving to improve in our areas of opportunity. Even if your stay was not 100% satisfactory, we hope you give us the opportunity to assist you on your next visit to Playa del Carmen and change your experience.

6/10 Okay

lisa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to a mini mall 5 minute walk Close to Sam's club 5 minute walk
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Mar 22, 2024
Dear Lisa,Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your commentWe hope to receive you again in this your house Count on us.

10/10 Excellent

Gordon Earl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good
Stayed 15 nights in Jan 2024
Response from Guest Service Manager on Mar 27, 2024
Dear Gordon, Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your comment We hope to receive you again in this your house Count on us.

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is tired and a lack of maintenance contributes to the overall tiredness. The breakfast is a joke. We ate at McDonalds as it was better than what was served at the hotel. The pictures on the website for the hotel are either from another hotel or taken years ago. The staff are accommodating and the rooms are clean, with comfortable beds. The outdoor pool is small and shallow and generally has leaves blowing into it all day long. Parking is acceptable and free. Overall, the hotel is adequate but only to a 3 star status and the lack of maintenance just makes you feel like the management doesn't really care.
Stayed 11 nights in Jan 2024
Response from Guest Service Manager on Mar 27, 2024
Dear Charles, We appreciate the time you took to give us your valuable comments about your stay at our services, I offer you an apology as your stay did not live up to your expectations. Your comments are very valuable and help us in our processes of continuous improvement. Even if your stay was not for your complete satisfaction, we hope you will give us the opportunity to assist you on your next visits to Playa del Carmen, where we assure you we will do our best to change your impression about our service. Best regards, Count on us..

10/10 Excellent

Petar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful stuff. It’s located in quiet area and ideal for the family. It’s 15 minutes walk from the beach and shopping area.
Stayed 6 nights in Jan 2024
Response from Guest Service Manager on Mar 27, 2024
Dear Petar, The Wyndham Garden Playa del Carmen team thanks you for your visit. We are very pleased to know that enjoy your stay. For us, the most important thing is the total satisfaction of our guests. We hope to have the honor of receiving you again in this your house. Count on us.

10/10 Excellent

angelica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Gerente de Servicio a Huésped on Mar 22, 2024
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

8/10 Good

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Gerente de Servicio a Huésped on Mar 22, 2024
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024

8/10 Good

David E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to downtown than i thought. Big room, comfortable big bed.
Stayed 8 nights in Dec 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Good value for money! Excellent breakfast. Hard working, friendly staff. Large room, bed very comfortable and hot showers every day!
Stayed 8 nights in Dec 2023

10/10 Excellent

mei

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Ricardo, McKinney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place its dirty and the rooms are a disaster, i,e smell of the room was abnoxioius with clorox, the bathroom seat was broken, very limited outlet, no fridge in the room, no safe box and its not worth the money paid.
Stayed 1 night in Jan 2024

8/10 Good

VICENTE

Stayed 2 nights in Dec 2023

4/10 Poor

Abraham

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yaminou

Stayed 1 night in Dec 2023

8/10 Good

Rie

Stayed 8 nights in Dec 2023

6/10 Okay

Aditya

Travelled with family
Liked: Cleanliness, amenities
Breakfast has limited options but bad service with refilling and promptness
Stayed 3 nights in Dec 2023

10/10 Excellent

Martha laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023

6/10 Okay

shyam

Travelled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Nellys

Stayed 6 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Good value average experience
Good value! The hotel looks tired and needs TLC, but good pricing.
Stayed 1 night in Dec 2023

10/10 Excellent

Juan, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great stay for the price paid!
Stayed 3 nights in Dec 2023

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Enjoyed the breakfast included. Near the beach.
Stayed 4 nights in Dec 2023

10/10 Excellent

jorge

Stayed 1 night in Dec 2023

8/10 Good

Mario

Stayed 7 nights in Dec 2023

6/10 Okay

Janet

Travelled with partner
Disliked: Property conditions & facilities
The property needs tobe updated. Furniture was very worn and toilet seat was not attached to the toilet very well. Area around hotel was noisy at night. I would not stay again.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on Dec 18, 2023
Dear Janet,Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your comment. We will continue to strive to improve areas of opportunity. We hope to receive you again in this your home. Count on us.

10/10 Excellent

Maribel

Stayed 1 night in Dec 2023
Response from Gerente de Servicio a Huésped on Dec 18, 2023
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

6/10 Okay

Donald

Travelled with partner
Disliked: Property conditions & facilities
The property is old, needs repair and modernization. The staff cannot keep up to the demand of breakfast items.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on Dec 18, 2023
Dear Donald Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your comment. We will continue to strive to improve areas of opportunity. We hope to receive you again in this your home. Count on us.

6/10 Okay

Alejandro

Travelled with family
Pool was full of animals droppings big animals and really cold, the sofa cama was IMPOSSIBLETO SLEEP INN , no towells for the pool , the hotel needs a lot of TLC , not close to the 5 th , ave
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on Dec 18, 2023
Dear Alejandro,Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your comment. We will continue to strive to improve areas of opportunity. We hope to receive you again in this your home. Count on us.

10/10 Excellent

Cristina Jane Dela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Dec 2023

6/10 Okay

Richard

Stayed 3 nights in Dec 2023
Response from Gerente de Servicio a Huésped on Dec 18, 2023
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gerente de Servicio a Huésped on Dec 18, 2023
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

10/10 Excellent

Erno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 21 nights in Nov 2023
Response from Gerente de Servicio a Huésped on Mar 12, 2024
Apreciable Emo,Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Gerente de Servicio a Huésped on Nov 29, 2023
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

10/10 Excellent

Oleg

Travelled with family, Travelled with family and small children
good
Stayed 4 nights in Nov 2023
Response from Guest Service Manager on Nov 28, 2023
Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your comment. We hope to receive you again in this your home. Count on us.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything nice hotel
Response from Guest Service Manager on Nov 28, 2023
Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your comment.We hope to receive you again in this your home. Count on us.

10/10 Excellent

Vianey

Stayed 1 night in Nov 2023
Response from Gerente de Servicio a Huésped on Dec 18, 2023
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

8/10 Good

Jeimy Carolina

Travelled with family
Liked: Cleanliness
Buen lugar para hospedarse
Stayed 5 nights in Nov 2023
Response from Gerente de Servicio a Huésped on Nov 28, 2023
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen, apreciamos mucho su preferencia y el saber que disfruto de nuestras instalaciones y servicio de nuestro personal. Esperamos recibirlo de nuevo en esta su casa Cuente con nosotros.

8/10 Good

Davinderpal s

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, Pool could be better.
Stayed 4 nights in Nov 2023
Response from Guest Service Manager on Nov 28, 2023
Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your comment. We will continue to strive to improve areas of opportunity. We hope to receive you again in this your home. Count on us.

8/10 Good

Miroslav

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gerente de Servicio a Huésped on Nov 28, 2023
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

10/10 Excellent

Jesus

Stayed 2 nights in Nov 2023
Response from Gerente de Servicio a Huésped on Nov 30, 2023
Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación. Lo esperamos pronto. Cuente con nosotros.

2/10 Terrible

SUNIL

Travelled with family
Disliked: Cleanliness, room comfort
It was bad experience when ever they see it’s booked from the 3 rd party and not direct with them they give us useless rooms at the last with no phones to call and no hot water taps are also bad water comes very slow you’ll need to talk to them to treat ppl who book with hotels.com good
Stayed 1 night in Nov 2023
Response from Guest Service Manager on Nov 7, 2023
Dear Sunil, We appreciate the time it took to give us your valuable comments about your stay at Wyndham Garden Playa del Carmen. We will continue to strive to improve the areas of opportunity, and we hope you will give us the opportunity to continue attending you in your future visits to Playa del Carmen, we will be happy to receive you !! Best regards

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Gerente de Servicio a Huésped on Oct 6, 2023
Estimado Pablo,Muchas Gracias por su reciente visita a Wyndham Garden Playa del Carmen agradecemos su puntuación.Lo esperamos pronto. Cuente con nosotros.

8/10 Good

JORGE

Liked: Cleanliness, property conditions & facilities
Everything is OK. The hotel is just for sleep and go out during the day. They may improve the breakfast, more diversity and international kind of food. Every single day is the same food
Stayed 4 nights in Sep 2023
Response from Guest Service Manager on Sep 26, 2023
Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, We really appreciate your comment. We will continue to strive to improve areas of opportunity. We hope to receive you again in this your home. Count on us.